Karin S. Parks
(e) ksp_designs@hotmail.com | (c) 425-999-0804
Highly experienced contracting professional with over 17 years’ experience in the technology industry, seeking long term projects specializing in
Web Content Management, Web Publishing/Editing, Online Advertising and Web Production.
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Self-directed, self-starting attitude, effective working independently, as well as contributing in a team environment.
Demonstrates excellent interpersonal, communication and coordination skills.
Excellent organizational skills with ability to manage multiple tasks in a fast paced environment.
Strong time management and project management skills with the ability to meet deadlines and tight turnaround times.
High enthusiasm to take on new challenges and responsibilities.
Professional Contractor | various vendors - 2005 – Present
Redmond Technology Partners - December 2011 – present Bellevue, WA.
Microsoft Corporation - Bing/Appex - Content Publisher
* Content publisher for the Food and Drink Magazine App / Bing App Experience Team utilizing Bedrock Content Management System.
* Researched, created and developed global and domestic editorial calendars.
* Created and tracked scheduling for onsite photo shoots.
* Drove communication between celebrity consulting firms, program managers and design team to produce celebrity chef mock ups.
* Researched and compiled current and seasonal content for weekly app programming utilizing XML files.
* Researched, edited and created content with approved images to produce informational slideshows for various "How To" demonstrations.
Safeco Insurance - Web Producer / Content Publisher
• Successfully completed a very specific 3 week assignment creating new pages for web page migration to new platform for Safeco.com.
• Adapted quickly and utilized the Oracle Web Center Sites Content Management System (CMS) to create and place new pages for Safeco.com.
* Uploaded and formatted content appropriately utilizing built in formatting tools and HTML.
Microsoft Corporation - Content Publisher
• Content Publisher for Microsoft U.S. Advertising Sales site using Content Management System (CMS) and Infopedia publishing platform tools.
• Managed the flow of assigned publishing submissions within established guidelines and turnaround times.
• Created publishing “How to:” documents for new publishers to the Infopedia platform.
• Worked with stakeholders and development teams to identify, escalate, and resolve publishing roadblocks and publish time sensitive content.
• Participated in weekly meetings to identify, document and implement best practices for publishing on a new platform.
Linda Werner & Associates - October 2012 – December 2012 Redmond, WA
Microsoft Corporation – SharePoint Web Producer
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Successfully completed a very specific short term assignment creating and editing highly confidential SharePoint pages on the Human
Resources site (HRWeb)
Edited web parts, verified navigational properties using the SharePoint publishing platform.
The Creative Group - June 2011 – September 2011 Greater Seattle Area
Starbuck's Coffee Company – Web Content Manager
• Web Content Manager with strong web editing skills with web localization for international markets using Site Core publishing platform.
• Consistently built and edited landing page videos in “Brightcove” video editing tool.
• Ability to coordinate with localization vendors and internal stakeholders.
• Successfully published content and launched localized Starbucks sites for France, Germany and Canada.
• Worked directly with development and quality assurance teams to identify, escalate and resolve site issues in various browsers and server
environments.
• Reviewed graphics and images for quality according to specification including cropping and resizing as necessary.
Collabera - March 2010 – December 2010 Redmond, WA.
Microsoft Corporation – Web Content Publisher
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Managed the publication of highly visible and detailed content to internal and external audience portals within established turnaround
times.
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Directly supported Communications Managers with developing, creating and processing high priority communications.
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Directly executed and supported a large process improvement transition as part of the OEM Portal Management team and provided feedback
and improvement suggestions to insure the success of the project.
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Provided direct support to Management and Site Managers on site related projects and escalations.
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Proven affinity with Microsoft Publishing Software and a demonstrated proficiency to grasp tools and processes quickly
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Excellent attention to detail and proven proficiency to deliver high quality work
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Demonstrated proficiency with Content Management System (CMS), SharePoint, HTML, InfoWeb, FrontPage, and Product Studio.
Kelly Services - September 2008 – July 2009 Redmond, WA
Microsoft Corporation - Worldwide Partner Group Communications\Marketing Mgr.
• Oversaw the development of World Wide Partner Group company marketing programs.
• Partnered with Content Managers and Business Group leads to coordinate deliverables under the pressure of deadlines.
• Responsible for the maintenance of ISV SharePoint portals, including granting appropriate end user permission levels, to editing and modifying
the look and feel of the SharePoint portal by creating or enhancing Web Parts and tools.
• Responsible for assessment of potential markets, product life cycle planning, coordination of technical product development, development of
product strategies, definition of promotional activities and product launch.
• Develop communication vehicle plans and promotional plan calendar to keep partner web site current.
• Managed monthly newsletter with a potential audience of 50K worldwide.
Microsoft Corporation - Hardware Marketing Manager
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Supported the Microsoft Hardware Marketing Team. Oversaw the coordination, management and development of multiple marketing
programs and resources under constant deadline demands.
Arranged and successfully delivered hardware collateral requests for marketing campaigns including
major Hardware Events/Road shows, Press Tours and product visibility placement opportunities (e.g. television shows)
Directly assisted the Marketing Team, Lead Managers and Group Manager in preparation for International Press Tours,
subsidiary meetings and events.
Prepared, updated and edited sales pitch presentations, competitive response and executive product presentations.
Marketing experience with high technology products.
Drove monthly review and updates of comprehensive global Microsoft Hardware Product Information Guide.
Worked in liaison with Product Line Managers and Product Marketing Managers to determine items for Visual Product Guide
and Product Life Cycle Roadmap to develop information into valuable group asset resources.
Compiled and communicated product and marketing news and updates for MS international subsidiaries.
Microsoft Corporation - Marketing Specialist/Graphic Design
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Directly supported the Microsoft Corporate Legal-Intellectual Property & Licensing Standards Strategy Team.
Managed a variety of marketing projects to support the business activities of Microsoft's Intellectual Property and Licensing group
including: Cross Patent Licensing, IP Ventures, Standards engagements, and newly launched interoperability campaigns.
Worked closely with design teams to define and develop new creative identity elements.
Referenced style guides to develop professional, attractive creative elements for executive presentations and marketing materials.
Directly assisted General Manager of Legal IP&L, Senior Director and Senior Product managers with creating presentation decks
for high profile events.
Point person for graphic design, content development, marketing collateral and presentation resources. Project management included:
Corporate legal event posters, brochures, marketing collateral and folders, website graphics, case studies, event buttons and backdrop for
event booths for IP&L tradeshows and events.
Performed highly detailed content editing of printed content and coordinated the printing and delivery of critical marketing
materials in line with tradeshows and events.
Proven proficiency with Adobe Photoshop, InDesign, Fireworks, and Illustrator.
Corestaff Services – Technical Writer 10/06 – 12/06
Amazon.com – Technical Writer
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Held the position of “Voices Technical Writer” for the ‘Voice of Amazon’ team to the third party seller through writing, publishing
and maintenance of seller-facing policy related content.
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Interact with feature teams to develop documentation for third parties to launch and manage their stores on Amazon’s website.
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Transformed rough draft documents into clear concise communications and newsletters for publishing into Web content.
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Published, edited and updated “blurbs” and “talking points” associates use to interact with clients on a daily basis, and wrote
announcements related to new website solutions.
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Outstanding skills in writing about complex subjects for an audience with a wide range of experience levels.
Content/Copy Editing/Web Publishing
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Demonstrated ability to launch critical updates and projects on time.
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Heavy copy/editing in significant volumes to the Seller Central site help content for Amazon.com according to the
Amazon Tech Writers and Technical Account Managers Style Guides.
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Demonstrated SharePoint expertise and proficiency with publishing tools in HTML, XML, UNIX and FTP.
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Transposed draft content into edited documents and hand coded into html for online publishing.
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Researched and resolved trouble tickets involving content related issues on Amazon.com domestic and international sites.
Volt Technical Services - November 2005 – July 2006 (9 months)
Microsoft Corporation Project Manager/Technical Writer II – MSN Casual Games 03/06 – 07/06
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Directly partnered and supported major stake holders in high profile MSN Casual Games projects to insure a timely and
successful launch. MSN Games campaign projects included: “Pause to Play”, “MSN Games Turns 10” and “Playing for a Cause”.
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Compiled and coordinated critical deliverables and drove completion of tasks to keep project milestones on track.
Researched and independently managed a project to deliver gratis packages for approx 1,600 MSN volunteer users worldwide.
Worked with vendors and assessed quotes to work within budget. Chose merchandise, compiled potential gratis packages with
calculated overall price per head.
Researched, wrote and delivered new employee handbook, trivia questions, campaign specs, user flow and campaign reference documents
for internal and external partners. Edited content and updated as necessary.
Demonstrated knowledge of XML programming, editing and updating content and promotional elements using CMS publishing.
Demonstrated proficiency with SharePoint, Source Depot and Product Studio.
Microsoft Corporation – Support Project Management 11/05 – 02/06
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Supported 2 different Program Manager Roles: Field Strategy and Partner Strategy
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Created/maintained Information Worker newsletter/Web portal for Information Worker Community.
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Organized and coordinated special events.
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Gathered and analyzed data information for scorecard Business Productivity Assessments.
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Worked with legal to review and edit highly detailed content, ensuring field contacts had resources for successful partner development.
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Worked with external vendors to produce 5k CDs containing Business Productivity tools, including editing packaging and content.
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Performed highly detailed review, edits and approved marketing materials for support professionals in the field.
Project Management responsibilities:
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Ensured that field contacts had access to right resources for Information Worker Flight School (training info, partner facing
material, BG materials)
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Organized field incentives around Information Worker Flight School program(sending out packets, ordering prizes)
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Maintained and updated information on SharePoint site.
Direct Employee | Microsoft Corporation 1996 – 2005
MSN International Ad Ops Campaign Manager: 10/00 – 01/05
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Successful Campaign Manager responsible for managing and supporting 14 countries in the Europe, Middle East and
Africa region - Managed 3 direct reports.
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Responsible for accurate order implementation, creative processing, and analysis of campaign delivery reports to identify and resolve
campaign delivery issues.
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Partnered with sales and internal partners to research and resolve issues impacting campaign delivery performance,
inventory and capacity issues, billing inquiries and escalating to our support teams and product groups as necessary.
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Researched, wrote and edited help file documents of processes and procedures were accurate, up to date and
user friendly.
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Solid knowledge of HTML and demonstrated proficiency in processing all ad types throughout the MSN Network.
Customer Advocate/Executive Escalation Specialist: 09/98 – 10/00:
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Executive escalation team member for Microsoft Product Support. Assisted and negotiated resolution to customer
satisfaction issues from customer representatives, technical support staff, and Microsoft executive offices.
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Maintained ‘customer feedback’ e-mail alias and web site and posted feedback for internal Support Engineers.
Helpline Representative/ After Hours Site Lead: 08/96 - 09/98:
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Point of contact and technical support information for the 24x7 Customer Representatives in Bellevue and Las Colinas, TX.
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Assisted, advised and mentored Management and Customer Representatives on calling handling, customer service, and policy issues.
Core Skills:
Content Publishing
Content Editing
Web Production
Content Management
Campaign Management
Online Advertising
Online Marketing
Communications Management
HTML
Sitecore
Photoshop / Image editing
Oracle Web Center CMS
Video Processing
Ad Reports
Tools / Technical Skills
MS Office
CMS
Ad Center
SkyDrive
SharePoint
Bedrock
Ad Expert
CSS
EDUCATION
Bellevue Community College - Currently pursuing Graphic Design Certificate
Hazen High School - Graduated and received diploma in 1979.
Frederick & Nelson - Completed management-training program.
Bellevue Community College - Completed 2nd Level PhotoShop CS3 Class