Organizational Behaviour
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Chapter 1
INTRODUCTION TO
ORGANIZATIONAL BEHAVIOUR
Organizational Behaviour
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LEARNING OUTCOMES

Define organizational behaviour
 Explain the goals and forces of organizational behaviour
 Understand the evolution and fundamental concepts of
organizational behaviour
 Explain the distinction between the theories of
organizational behaviour
 Understand the major approaches of organizational
behaviour
 Discuss the response of organizational behaviour on
globalization, diversification and advancement in
technology
Organizational Behaviour
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INTRODUCTION

Understanding organizational behaviour allows
the managers to better manage employeemanager relations, improves job satisfaction,
and stimulates innovation and creativity thus
guiding him into creating a dynamic working
climate.
Organizational Behaviour
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DEFINITION

According to Gary Johns, "Organizations are
social inventions for accomplishing goals
through group efforts".
 Organizational behaviour is concerned with
people's thoughts, feelings, emotions and
actions in setting up a work.
Organizational Behaviour
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GOALS OF ORGANIZATIONAL
BEHAVIOUR
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Describe – Describe systematically how people behave
under a variety of conditions.
Understand – Understand why people behave as they
do.
Predict – The managers would have the capacity to
predict which employees might be dedicated and
productive or which ones might cause problems.
Control – Managers need to be able to improve results
through the actions they and their employees take, and
organizational behaviour can aid them in their pursuit of
this goal.
Organizational Behaviour
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THE IMPORTANCE OF
ORGANIZATIONAL BEHAVIOUR

Sharpening and Refining Our Decisions and
Actions
 Personal Development through Organizational
Behaviour
 Achieving Organizational and Individual
Effectiveness
 Developing Interpersonal Skills
Organizational Behaviour
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FORCES OR ELEMENTS OF
ORGANIZATIONAL BEHAVIOUR
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People: People make up the internal social system in
the organization. They consist of individuals and groups.
Structure: Structure defines the formal relationship and
use of people in the organization.
Technology: The technology imparts the physical and
economic conditions within which people work.
Social System: The social system provides external
environment within which the organization operates.
Organizational Behaviour
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EVOLUTION OF
ORGANIZATIONAL BEHAVIOUR

Scientific Management Approach
 Bureaucratic Approach
 Hawthorne Studies
Organizational Behaviour
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BASIC MODELS OF
ORGANIZATIONAL BEHAVIOUR
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The System Model
The Custodial Model
The Supportive Model
The Collegial Model
The Autocratic Model
Organizational Behaviour
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FUNDAMENTAL CONCEPTS OF
ORGANIZATIONAL BEHAVIOUR

Nature of People
 Nature of Organization
Organizational Behaviour
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NATURE OF PEOPLE

Individual Differences
 A Whole Person
 Motivated Behaviour
 Human Dignity/Value of the Person
Organizational Behaviour
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NATURE OF ORGANIZATION

Social System
 Mutual Interest
Organizational Behaviour
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APPROACHES TO
ORGANIZATIONAL BEHAVIOUR
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Interdisciplinary Approach
A Contingency Approach
Productivity Approach
Systems Approach
Human Resources Approach
Organizational Behaviour
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RESPONSE OF ORGANIZATIONAL
BEHAVIOUR ON GLOBALIZATION
AND DIVERSIFICATION
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Social Conditions
Political Conditions
Economic Conditions
Organizational Culture Differences
Workforce Diversification
Organizational Behaviour
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