Fundamentals of Entrepreneurship

Fundamentals of Entrepreneurship

© Oxford Fajar Sdn. Bhd. (008974-T), 2013

All Rights Reserved

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CHAPTER

10

HUMAN RESOURCE

MANAGEMENT




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Objectives

The objectives of this chapter are to:

 provide students with a comprehensive review and understanding of essential human resources management concepts and techniques

 expose students to how the human resource management

(HRM) functions are interrelated



 show students how the HRM functions help firms achieve their strategic goals assist students understand the role and responsibilities of HR managers in the firms




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Learning Outcomes

At the end of this chapter, students should be able to :

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 explain what human resource management is and how its functions are interrelated describe the important elements and process of each of these functions discuss how these HR functions help in achieving firm’s strategic goal and objectives and why HRM is considered a firm’s strategic partner discuss the methods and techniques that should be used to solved human resources related problems explain the various employment laws in Malaysia and how it relates to HRM practices




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HRM Functions




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HR Planning Process




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HR Planning Process (cont.)

Forecasting personnel needs

 trend analysis

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 ratio analysis computer forecasting goal setting and strategies planning




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HR Planning Process (cont.)




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Job Analysis




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Job Analysis (cont.)

Methods and sources of job analysis

 Uses of job analysis

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Recruitment and selection

Training

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Compensation

Performance appraisal




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Recruitment and Selection

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Types and sources of recruitment

Methods of recruitment

Selection




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Recruitment and Selection (cont.)




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Training and Employee

Development

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Employee orientation

Training process

– Step 1 Needs assessment

– Step 2 Employees’ readiness for training

– Step 3 Plan training programme

– Step 4 Ensuring transfer of training

– Step 5 Selecting training methods and implementing the programme

– Step 6 Evaluating training programmes




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Training and Employee

Development (cont.)

Employee development

 Formal education

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Assessment

Job experience

 Interpersonal relationships




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Compensation and Benefits

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Strategic HR function

Used to achieve firms strategic goals

Helps attract the best candidates

Motivates employees to achieve productivity, improves employee satisfaction, helps retain and maintain existing high performers, and encourages employee loyalty




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Performance Management

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Purpose of performance management

Performance appraisal

Who should conduct the appraisal?

– Immediate supervisors

– Peer appraisals

– Employee self-appraisals

– Committee appraisals

– Multisource appraisals




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Performance Management (cont.)

 Performance appraisal methods

– Category rating methods

– Comparative methods

– Narrative methods

– Behavioural/objective methods

– Rater errors




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Industrial Relations and Employment

Laws

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Trade unions

Trade disputes

– Negotiation

– Conciliation

– Arbitration

Representations on dismissals

Industrial actions

– Picketing

– Strike

– Lockout




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Employment Laws

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Laws on work hours

Rest days

Holidays

Annual leave

Sick leave

Maternity leave and allowance

Employment of foreign workers

Terminating the service of the employee




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Employment Laws (cont.)

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Types of disciplinary actions

Approaches to discipline administration

– Hot stove rule

– Progressive discipline

– Positive discipline

• Counselling

• Written documentation

• Final warning

• Discharge




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Occupational Safety and Health

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 Duties of employers and self-employed persons to their employees

Safety policy and safety training

Duties of employees

Notification of accidents, dangerous occurrences, occupational poisoning and occupational diseases




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Fundamentals of Entrepreneurship

HUMAN RESOURCE

MANAGEMENT

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HUMAN RESOURCE

MANAGEMENT

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