2016 ACI-NA
Compensation and Benefits Survey
SURVEY JOB INDEX
Bold = New Job for 2016
JOB CODE
Italics = Amended description
GENERAL MANAGEMENT/FINANCE
009-024
010-024
010-123
010-222
010-322
010-422
010-522
011-022
011-122
011-212
011-312
011-321
011-422
012-022
012-122
012-222
012-321
012-421
012-520
012-620
012-720
012-812
013-102
Chief Executive Officer – Aviation and Port (CEO)
Chief Executive Officer – Aviation Only (CEO)
Chief Operating Officer (COO)
Chief Financial Officer (CFO)
Chief Technology Officer (CTO)
Chief Engineering Officer
Chief Audit Officer
Manager Airport
Manager Executive Airport
Risk Manager
Grants Specialist
Manager Grants
General Aviation Program Manager
Director Finance and Administration
Controller
Treasurer
Budget Officer
Manager Finance
Supervisor Accounting
Supervisor Accounts Payable
Supervisor Accounts Receivable
Rates and Charges Specialist
Internal Auditor
014-022
Director Information Technology and Telecommunications
014-021
JOB CODE
020-013
020-021
021-012
021-121
021-122
021-222
022-112
022-212
Manager Information Technology
ADMINISTRATION/HUMAN RESOURCES
Senior Staff Attorney
General Counsel
Human Resources Generalist
Manager Human Resources
Director Human Resources
HR and Administrative Officer
EEO Officer
DBE Program Manager
JOB CODE
FACILITIES/MAINTENANCE/GROUNDS
030-021
030-121
030-221
031-022
032-020
032-021
032-100
032-111
033-002
Manager Parking
Manager Ground Transportation
Manager Parking and Ground Transportation
Director Facilities Maintenance
Supervisor Airfield Maintenance
Manager Airfield Maintenance
Supervisor Facilities Maintenance
Manager Facilities Maintenance
Airfield Electrician
2016 ACI-NA
Compensation and Benefits Survey
JOB CODE
FACILITIES/MAINTENANCE/GROUNDS (continued)
033-013
034-021
035-012
035-021
Lead Electrician
Asset Manager
Wildlife Management Specialist
Manager Wildlife Program
JOB CODE
PLANNING & MARKETING
040-002
040-012
040-020
040-021
041-121
042-021
043-012
043-021
044-021
045-012
045-021
046-012
046-021
047-121
048-132
050-012
050-021
051-012
051-021
053-012
053-021
054-012
055-021
056-012
056-021
059-023
JOB CODE
060-002
060-003
060-020
060-022
061-002
061-020
061-111
061-112
062-002
063-020
070-022
071-021
071-121
072-012
073-002
074-020
Properties Specialist 1
Properties Specialist 2
Property Manager
Manager Real Estate
Manager Concessions Program
Manager Procurement and Contracts
Planner
Manager Airport/Airspace Planning
Manager Airport Design
Construction Project Coordinator
Manager Airport Construction
Environmental Services Specialist
Manager Environmental Programs
Manager Planning and Development
Director Business Development
Governmental Affairs Specialist
Manager Governmental Affairs
Public Affairs Specialist
Public Affairs Director
Marketing & Advertising Specialist
Marketing Program Manager
Community Programs Manager
Manager Air Service Development
Airport Art Program Coordinator
Airport Art Program Manager
Vice President Business Development & Marketing
SECURITY/SAFETY/OPERATIONS
Airport Operations Duty Agent
Airport Operations Specialist
Airport Operations Duty Manager
Manager Airport Operations
Pass and ID Clerk
Supervisor Pass and ID
Security Operations Specialist 1
Security Operations Specialist 2
Airport Ramp Controller
Supervisor Fleet Maintenance
Director Public Safety
Manager Airport Security
Emergency Preparedness Specialist
Safety Program Manager
Airport Canine Handler
Security Administrator
2016 ACI-NA
Compensation and Benefits Survey
JOB CODE
075-002
075-010
075-020
075-021
076-002
076-010
076-020
076-021
077-002
077-020
077-021
078-102
078-202
078-321
078-421
079-002
079-020
JOB CODE
090-012
090-021
091-012
JOB CODE
100-011
101-001
101-011
SECURITY/SAFETY/OPERATIONS (continued)
Police Officer
Police Sergeant
Police Captain
Police Chief
Fire Fighter
Fire Lieutenant
Fire Captain
Fire Chief
Public Safety Officer
Public Safety Captain
Public Safety Chief
Dispatcher/Receptionist - Non Emergency
Dispatcher - Emergency
Manager Communications Center
Manager Emergency Communications Center
Airport Traffic Officer
Supervisor Airport Traffic Enforcement
TECHNICAL
Noise Abatement Analyst
Manager Noise Abatement Program
Airport Engineer
CUSTOMER SERVICES
Manager Aviation Services
Information and Reception Agent
Manager Customer Service
2016 ACI-NA
Compensation and Benefits Survey
SURVEY JOB DESCRIPTIONS
Bold = New Job for 2015
Italics = Amended description or title for 2015
General Management/Finance
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
009-024
Chief Executive Officer-Aviation & Port
(CEO)
Serves as the top Aviation and Port executive in the airport/port authority system. Directs
the overall management of the airport/port system, typically including its capital, real
property, human resources and other assets. Develops and oversees implementation of the
strategic vision, objectives, initiatives and plans as well as annual goals/objectives and
tactical plans. Establishes standards for and directs subordinate executives and other key
positions. Typically reports to a Board of Directors/Commissioners or other governance, , or
a top level elected or appointed public official. Match this job to incumbents who have
BOTH AVIATION AND PORT responsibility. Typically a single incumbent position.
010-024
Chief Executive Officer-Aviation Only
(CEO)
Serves as the top aviation/airport executive in the airport/airport system. Directs the overall
management of the airport/airport system, typically including its capital, real property,
human resources and other assets. Develops and oversees implementation of the strategic
vision, objectives, initiatives and plans as well as annual goals/objectives and tactical plans.
Establishes standards for and directs subordinate executives and other key positions.
Typically reports to a Board of Directors/Commissioners or other governance, such as a Port
Director, or a top level elected or appointed public official. Match this job to incumbents
who have ONLY AVIATION responsibility. Typically a single incumbent position.
Director of Aviation;
President; Executive
Director, Airports;
Airport Director;
Managing Director,
Aviation Division;
Aviation General
Manager
010-123
Chief Operating Officer (COO)
Directs the operational objectives of the airport/airport system, ensuring operational and
administrative controls, policies and procedures to ensure operational effectiveness and
administrative efficiency of the organization in accomplishment of its strategic and tactical
objectives, key initiatives and plans. Typically reports to CEO (survey job no. 010-024).
This is a second-in-command single incumbent position except in extraordinary situations,
such as job sharing. Absent such circumstances, do not match this survey job with multiple
executive level positions having specific functional focus, such as Executive Director for
Public Safety or Executive Director for Finance.
Executive Vice
President; Deputy
Executive Director;
Aviation Deputy
General Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
010-222
Chief Financial Officer (CFO)
Serves as the top financial executive of the airport/airport system. Directs the full range of
financial functions and services of the organization, which must include (1) financial
management analysis/strategy, (2) budgeting, (3) accounting (accounts payable, accounts
receivable, general ledger and reporting) and (4) investments (cash management) and may
include issuance of bonds and other equity investments. Typically reports to CEO, COO or
equivalent. Do not match this survey job with your position unless it includes responsibility
for all 4 of these functions for the entire airport system, or an entire airport that is not part
of an airport system. Instead, consider survey jobs no. 012-022 (Director Finance and
Administration) or 012-421 (Manager Finance). Typically a single incumbent position.
010-322
Chief Technology Officer (CTO)
Serves as the top information technology (IT) executive for the airport/airport system.
Directs the full range of IT functions and services of the organization, which must include
(1) IT policies, standards and procedures (2) IT infrastructure and network services, (3)
personal computers and help desk services and (4) information systems security, and may
include telecommunications, radio systems, business process reengineering, enterprise
resource planning, etc. Typically reports to CEO, COO or equivalent. Do not match this
survey job with your position unless it includes responsibility all 4 of these functions for the
entire airport system, or an entire airport that is not part of an airport system. Typically a
single incumbent position.
Chief Information
Officer (CIO); Vice
President for
Information Systems;
Vice President
Infrastructure &
Technology
010-422
Chief Engineering Officer
Serves as the top engineering executive of the airport/airport system. Directs the full range
of engineering and architecture functions and services of the organization, which must
include control of facility and infrastructure (1) planning, (2) design and (3) construction for
capital improvements. Typically includes repair and rehabilitation projects and airport
master planning and may include many other functions, such as airspace planning,
maintenance engineering and environmental engineering. Typically reports to the CEO,
COO or the equivalent. Do not match this survey job with your position unless it includes
responsibility for all 3 of these functions for the entire airport system, or an entire airport
that is not part of an airport system. Typically a single incumbent position.
Vice President for
Engineering; Director,
Facilities Development
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
010-522
Chief Audit Officer
Serves as the top auditor for the airport/airport system. Directs the full range of auditing
services (financial, compliance and operational/performance audits) for organization,
typically supervising staff and monitoring the work of external auditors. Develops, installs
and administers the overall audit program. Provides top management and program officials
with reviews of financial and management systems and operations by measuring and
evaluating effectiveness of financial and management controls, accuracy, security and,
often, efficiency and quality of services. Typically reports to senior management or
executive leadership. Typically a single incumbent position.
011-022
Manager Airport
Manages one full service (passenger and/or cargo) airport, including responsibility for
airside, terminal and landside operations, line service and customer service. May also
manage any combination of other functions for the airport of responsibility, such as
economic development, construction, maintenance, marketing, administration, finance,
human resources, parking, concessions and general aviation. Typically reports to executive
leadership (including the CEO/COO or equivalent) in the airport system.
011-122
Manager Executive Airport
Manages one general aviation or executive airport, including operations, line service and
customer service. This is the top position at the airport. May also manage or conduct
economic development, construction, maintenance and marketing activities for the general
aviation/executive airport. May have responsibility for finance, human resources and other
administrative functions. Typically reports to higher level management in an airport system
or an elected or appointed public official or board. Do not match this survey job with a
position that manages multiple general aviation/executive airports -- see survey job no.
011-422 (General Aviation Program Manager).
011-212
Risk Manager
Manages risk and insurance programs of the airport/airport system to assess and control
exposure to accidental losses, serving as a key member of the management team in
development and execution of its risk management strategic objectives, key initiatives and
tactical plans. Administers financing through insurance carriers, self-insurance or other
financing alternatives, including but not limited to owner controlled wrap-up insurance
programs, contractor controlled insurance programs, incurred loss retrospectively-rated
programs and captives.
Selects/recommends and interacts with brokers, insurers,
investigators, actuaries, adjusters and attorneys. May manage occupational safety and
health program, claims and other activities. Typically reports to senior management or
executive leadership. Typically a single incumbent position.
Other Common
Titles
Manager, Audit
Services; Audit
Program Manager;
Director of Audit
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
011-312
Grants Specialist
Prepares proposals and grant applications by researching, identifying and responding to
grant opportunities pertinent to the airport/airport system. Serves as liaison to and
collaborates with operations and program staff to solicit invitations to submit proposals and
gather information for reporting and compliance purposes. May help identify new funding
opportunities for new program areas to match organizational needs and interests. Writes
grant reports to government agencies, foundations, associations and other funders,
including project updates and activities. Typically reports to Manager Grants (survey job
no. 011-321) or middle or senior management.
Grants Assistant;
Grants Analyst
011-321
Manager Grants
Manages the grants functions of the airport/airport system in their entirety, including
Federal Aviation Administration Airport Improvement Program grants, Transportation
Security Administration grants, other federal grants, state grants and grants from other
sources, which may include private funders. Reviews or helps prepare the financial
components of grant proposals. Ensures adherence to funder's requirements. Reviews
grant terms before organization accepts. Tracks financial aspects of grants. Prepares
interim analyses and assures timely reporting to funders. May supervise others. Typically
this job has grant management responsibility for all airport/airport system grants. Typically
reports to middle or senior management. Typically a single incumbent position.
Manager, Grants;
Grants Development
Officer
011-422
General Aviation Program Manager
Manages the general aviation functions, including operations, line service and customer
service for all general aviation/executive airports of a full service airport system. May also
manage or conduct economic development, construction, maintenance and marketing
activities for the general aviation function. May have responsibility for finance, human
resources and other administrative functions. Typically reports to higher level management
(middle management, senior management or executive leadership) in the airport system.
The key for matching this survey job is responsibility for management of more than one
general aviation/executive airport within an airport system. See survey job no. 011-122
(Manager Executive Airport) for management of a single general aviation/executive airport.
Typically a single incumbent position.
General Aviation
Manager; Manager,
Executive Airports
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
012-022
Director Finance and Administration
Manages a combination of (1) the core financial functions of the airport/airport system,
including accounting (accounts payable, accounts receivable, reporting and controls) and
budgeting in compliance with regulatory standards and requirements and consistent with
Generally Accepted Accounting Principles (GAAP) and organizational needs and (2) a
number of administrative functions, such as procurement/contracting, human resources,
payroll, risk management, safety, management analysis, fixed asset accounting, property
management and mailroom services. May serve as primary liaison with independent
auditors. Typically reports to senior management or executive leadership. This survey job
typically exists only in organizations without a CFO (survey job no. 010-222) or an
equivalent executive level top financial officer within the airport/airport system. Typically a
single incumbent position.
012-122
Controller
Manages the full range of accounting functions of the airport/airport system, including (1)
revenue billing and collection (accounts receivable), (2) disbursements (accounts payable),
(3) internal/external financial reporting (including general ledger reporting) and (4)
accounting controls in compliance with regulatory standards and requirements and
consistent with Generally Accepted Accounting Principles (GAAP). (Do not match your
position to this survey job if it is not responsible for all 4 of these functions.) Serves as a
key member of the senior leadership team in development and execution of accounting
policies and procedures to meet organizational objectives and regulatory requirements.
Develops internal/external financial statements, including Comprehensive Annual Financial
Report (CAFR). Serves as primary liaison with independent auditors. May manage a
number of other financial functions, such as payroll or budget. Typically reports to CFO
(survey job no. 010-222) or other executive leadership. Typically a single incumbent
position.
Comptroller
012-222
Treasurer
Manages the treasury functions (banking, credit, investments, commercial banking
relationships, etc.) of the airport/airport system, serving as a key member of the senior
leadership team in development and execution of treasury objectives, policies and
procedures to meet organizational objectives and regulatory requirements. Invests bond
and operating funds in appropriate balance of safety, liquidity and yield consistent with
investment policy to ensure appropriate cash flow for operating needs and capital
improvements. Evaluates cash and securities market information (such as yield, risk,
security characteristics and economic conditions/trends) to identify best alternatives for
individual and overall investments in the short- and long-terms, coordinating with
investment consultants and tracking cash flow needs of organization. Typically reports to
CFO (survey job no. 010-222) or other executive leadership. Typically a single incumbent
position.
Cash Manager; Cash
and Investments
Program Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
012-321
Budget Officer
Manages the annual, intermediate and long-range (typically 3 to 5 year) budgets for both
operations [also known as the expense budget or operations and maintenance (O&M)
budget] and capital improvements of the airport/airport system. Do not match this survey
job with your position unless it has top level responsibility for execution of both types of
budgets. Coordinates with key units of the airport/airport system. Plans, formulates,
presents, justifies (through narrative and quantitative means) and manages execution of
the budgets. Forecasts revenues and expenses, compares budgeted and actual amounts.
Reprograms funds. Typically reports to CFO (survey job no. 010-222); Director Finance and
Administration (survey job no. 012-022); Manager Finance (survey job no. 012-421), senior
management or executive leadership. Typically a single incumbent position.
012-421
Manager Finance
Manages accounting functions, such as revenue billing and collection (accounts receivable),
disbursements (accounts payable), internal/external financial reporting (including general
ledger reporting) and accounting controls in compliance with regulatory standards and
requirements and consistent with Generally Accepted Accounting Principles (GAAP) and
budgeting principles of the airport/airport system.
Typically develops and executes
accounting and budgeting policies and procedures to meet organizational objectives and
regulatory requirements. May develop internal/external financial statements. May serve as
primary liaison with independent auditors. May manage or oversee a number of other
functions, such as payroll and contracting. Typically reports to senior management or
executive leadership. This survey job typically exists only in organizations without a CFO
(survey job no. 010-222). Match this survey job with your position if it manages a full
range of accounting and budgeting functions, but does not fully meet the definition of
Controller (survey job no. 012-122.). Typically a single incumbent position.
012-520
Supervisor Accounting
Supervises (1) disbursements (accounts payable), (2) revenue billings and collections
(accounts receivable), (3) another identifiable accounting function or (4) a combination of
accounting functions for the airport/airport system, such as maintenance of accounts,
accumulation of cost or comparable data, preparation of standard reports and statements,
and similar work. Reviews work processed by subordinates for completeness and accuracy,
ensuring that accounting documentation meets internal and external (audit and bond
indenture) requirements. Do not match your position to this survey job if it is not a full
supervisor responsible for planning, assigning, reviewing work and managing performance
of at least 2 fulltime equivalent subordinates. Typically reports to Controller (survey job no.
012-122) or middle or senior management. Match your position to this survey job when it
supervises (a) a combination of accounting functions (such as accounts payable and
accounts receivable) or (b) function(s) not covered by survey jobs no. 012-620 (Supervisor
Accounts Payable ) or 012-720 (Supervisor Accounts Receivable).
Other Common
Titles
Budget Manager;
Chief, Budget
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
012-620
Supervisor Accounts Payable
Supervises disbursements (accounts payable) for the airport/airport system, including the
processing of invoices for payment, preparation of standard reports and statements, and
similar work. Reviews account reconciliations, journal entries and accruals processed by
subordinates for completeness and accuracy, ensuring that payment documentation meets
internal and external (audit and bond indenture) requirements. Typically reports to
Controller (survey job no. 012-122) or middle or senior management. Do not match your
position to this survey job if it is not a full supervisor responsible for planning, assigning,
reviewing work and managing performance of at least 2 fulltime equivalent subordinates.
Typically a single incumbent position.
012-720
Supervisor Accounts Receivable
Supervises revenue billings and collections (accounts receivable) for the airport/airport
system, including the entry of revenue and collection data in the accounting system,
preparation of invoices, debt collection, preparation of standard reports and statements,
and similar work. Reviews account reconciliations and accruals processed by subordinates
for completeness and accuracy, ensuring that accounts receivable documentation meets
internal and external (audit and bond indenture) requirements. Typically reports to
Controller (survey job no. 012-122) or middle or senior management. Do not match your
position to this survey job if it is not a full supervisor responsible for planning, assigning,
reviewing work and managing performance of at least 2 fulltime equivalent subordinates.
Typically a single incumbent position.
012-812
Rates and Charges Specialist
Computes rates and charges (landing fees, passenger fees, aircraft parking charges,
passenger conveyance charges, jet apron fees, terminal space rentals, etc.) and performs
related financial analyses for short and long-term financial forecasts using statistical models
with multiple variables to help ensure that rates and charges are competitive with
comparable airports, sufficient to generate revenues to cover expenses and accurate within
established margins of error. May develop recommendations for economic assumptions,
such as estimated revenue from increased parking fees/spaces and conversion of space for
different uses (such as airline counter space to concession space). Typically reports to
middle management or senior management.
Other Common
Titles
Disbursements
Supervisor
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
013-102
Internal Auditor
Responsible for examining and evaluating Airport Authority and tenant activities in
accordance with accepted financial and/or governmental accounting and management
practices. Provides expertise and guidance on sound internal controls, public assets
accountability, prescribed accounting & financial reporting standards, and legal
compliance. Performs internal controls, compliance and performance audits. Plans and
conducts a diverse range of financial, performance, regulatory & contract compliance
audits, and special investigations. Assesses control risks in all operations. Identifies
internal control weaknesses, non-compliance or other financial or operational issues.
Develops audit recommendations to improve internal controls and practices. Facilitates
implementation of corrective action. Conducts audits of major tenants’ financial records
(including leases, permits, concessions, rental car agencies, airline landing fees, public
parking operations, etc.) for compliance with contract terms and conditions. Conducts
audits of external parties with whom the Airport Authority has contractual agreements;
audit management service agreements for compliance with contract terms and financial
liability to the Airport Authority.
Auditor
014-021
Manager Information Technology
Plans,
organizes,
directs,
and
manages
the
Airport(s)
Information
Technology/Telecommunications operations for the purpose of providing operational
services to the Airlines, Tenants, traveling public, and government agencies. Responsible
for the study, design, development, and installation of data processing systems, including
systems analysis, telecommunications, programming and computer operations. Assists
with the technology vision and business objectives for the organization. Manages through
subordinate managers, analysts and programmers, in the development and installation of
information systems for planning, control, and operational purposes. Maintains and
updates data/internet services from outside providers as required. Administers the
Airport Authority’s domain names and ensures that the date registration renewals are upto-date. Administers the Radio Frequency (RF) licenses and resolve RF transmission
issues on an as needed basis. Ensures RF compliance with industry and federal rules and
regulations for Airport Authority and tenants. Maintains, upgrades all telecommunications
systems and technology for all airport properties. Directs the conduct of feasibility studies
for systems improvement and the preparation of systems project proposals. Prepares
long-range systems projects/plans with priority recommendations. Typically reports to the
Director Information Technology & Telecommunications (survey job no. 014-022).
IT Manager,
IT/Telecommunications
Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
014-022
Title
Typical Duties & Responsibilities
Director Information Technology and
Telecommunications
Oversees the system development, network administration and telecommunications of the
Airport or Airport Authority.
Responsible for the development, coordination, and
maintenance of the Airport/Airport Authority IT systems strategic and operational plans in
support of the overall operations-focused mission and business strategy. Directs the vision
for meeting current and future information and technology needs. Ensures alignment and
integration of IT with the overall Authority’s Business Strategy. Develops and maintains the
enterprise systems architecture, defining standards and protocols for data exchange,
communications, software, and interconnection of Airport information systems. Typically
reports to the Chief Technology Officer, job 010-322.
Other Common
Titles
IT Director
2016 ACI-NA
Compensation and Benefits Survey
Administration/Human Resources
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
Senior Staff Attorney
Serves as a legal expert for the airport/airport system, specializing in one or more areas of
law or regulatory affairs deeply affecting the organization and its interests, but does not
function as General Counsel (see survey job no. 020-021). Conducts legal research into
novel or rare questions and problems. Prepares comprehensive legal memos rendering
authoritative legal advice on complex issues. Advises policy makers on legal compliance,
risk assessment, defense, priorities and other key aspects of law.
Prepares legal
documents, pleadings, briefs, discovery and answers to interrogatories and correspondence
in litigation and adversarial administrative proceedings. Typically reports to General
Counsel (survey job no. 020-021), senior management or executive leadership. Do match
this survey job with any position that does not require expert/senior level expertise and
specialized knowledge in one of more areas of law/regulatory affairs critical to
airport/airport system.
Associate General
Counsel; Senior
Associate General
Counsel
020-021
General Counsel
Serves as the top legal executive of the airport/airport system. Directs the full range of
legal functions and services of the organization, which must include (1) analysis of
legal/regulatory requirements, (2) determination of legal interests and options and counsel
to top leadership on legal matters, (3) protection from legal action, and (4) management of
legal defense. Supervises legal staff (if any). Coordinates with and monitors work of
outside counsel (if any). Typically reports to CEO, COO or equivalent. Do not match this
survey job with your position unless it includes all 4 of these functions; instead, consider
survey job no. 020-013 (Senior Staff Attorney). Typically a single incumbent position.
Chief Legal Officer;
Vice President Legal
Affairs & Operations
021-012
Human Resources Generalist
Performs a wide variety of professional level human resources activities in functions such as
employment, compensation, benefits, training, employee relations, security, unemployment
insurance and related areas. Generally specializes within two or more assigned areas.
Typical tasks include assisting in the development and conduct of recruiting programs,
interviewing, screening, evaluating and selecting qualified applicants; reviewing requests for
classification/grade changes, recommending appropriate salary grades, analyzing salary
survey data, developing compensation structures; reviewing competitive benefits,
developing recommendations for benefit additions and changes; interpreting human
resources policies for supervision, counseling employees concerning work related problems
and conducting termination interviews; preparing company benefit brochures and
conducting employee orientations; preparing and presenting unemployment claims;
developing programs and similar tasks. Conducts research, analyzes data and prepares
recommendations on assigned projects. Provides assistance to line management regarding
employee relations practices. Typically reports to Manager Human Resources.
HR Representative
020-013
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
021-121
Manager Human Resources
Manages a range of human resource (HR) management functions of the airport/airport
system by supervising full performance level subordinates in such program areas as
recruitment, selection, placement, classification, compensation, employee benefits/services,
labor/employee relations, organization development/training, payroll, safety, equal
employment opportunity/diversity, wellness, medical services, safety and Workers
Compensation, but reports to a higher level HR management position (such as HR Director)
within or outside the airport/airport system. Typically reports to senior management or
executive leadership. Do not match this survey job with your position if it does not
supervise at least one full performance level HR position.
HR Supervisor;
Personnel Officer
021-122
Director Human Resources
Serves as the top human resource (HR) executive of the airport/airport system. Directs the
full range of HR management functions and services of the organization, which must include
control of (1) employment and, (2) compensation for the organization and (3) at least one
other function, such as labor/employee relations, organization development, training,
employee benefits and services, payroll, safety, equal employment opportunity/diversity,
wellness, medical services, safety and Workers Compensation. Typically reports to CEO,
COO or the equivalent. You may match this survey job with your position if higher echelons
(such as the state, port, county or city) specify overarching employment/compensation
standards or negotiate overarching union agreements. However, do not make a match
unless your position includes responsibility for all 3 of the functions specified for the entire
airport system, or an entire airport that is not part of an airport system. Instead, consider
survey job no. 021-121 (Manager Human Resources). Typically a single incumbent position.
Vice President for
Human Resources
021-222
HR and Administrative Officer
Manages human resources (HR) and a variety of administrative functions and services for
the airport/airport system, but does not manage the finance function. [See survey job no.
012-022 (Director Finance and Administration) for top level finance responsibility combined
with administrative responsibilities, which may include HR.] This position is equivalent
to a Director level and used when a dual role is needed. Administrative
responsibilities often include procurement/contracts, safety, health-wellness, property
management and support services. There are no limits for this survey job on the number,
types or scope of administrative functions that may be managed for the organization as
long as HR is included. Typically reports to executive leadership. Typically a single
incumbent position.
VP or Director HR &
Administration
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
022-112
022-212
Title
Typical Duties & Responsibilities
EEO Officer
Serves as the equal employment opportunity (EEO) focal point and program manager for
the airport/airport system. Advises management on EEO matters and typically recommends
affirmative action goals, develops affirmative action plans and develops/implements EEO
procedures for organization. Handles or oversees handling of EEO complaints (which may
include investigations conducted in house or outsourced). May conduct EEO training. May
also advise on or serve as organization's diversity program/initiatives manager, with or
without diversity training responsibilities. Typically reports to senior management or
executive leadership. Do not confuse this survey job, which leads in the equal employment
opportunity domain, with survey job no. 022-212 (DBE Program Manager), which leads in
the equal business opportunity domain. Match survey job no. 022-212 if your position has
top level programmatic responsibility for both equal employment and equal business
opportunities. Typically a single incumbent position.
DBE Program Manager
Develops, manages, and implements the Disadvantaged Business Enterprise program
(DBE). Ensures equal and special emphasis for business opportunity programs of the
airport/airport system that increase airport business participation in goods, services,
construction, concessions and other areas for disadvantaged businesses, which are typically
local or small or owned by minorities, females, persons with disabilities or other specific
classes. Responsible for identifying, explaining, promoting and monitoring contracting
opportunities for DBEs and ensuring that the Authority complies with all provisions of 49
CFR parts 23 and 26. Ensures that bid notices and requests for proposals are available to
DBEs in a timely manner. Identifies contracts and procurements so that DBE goals (both
race neutral methods & contract specific goals) are included in solicitations and monitors
results. Analyzes the Airport Authority’s progress toward goal attainment and identifies ways
to improve progress. Provides DBEs with information and assistance for the preparation of
bids, obtaining bonding and insurance. Plans and participates in DBE training seminars.
Certifies DBEs according to the criteria set by DOT. Provides outreach to DBEs and
community organizations to advise them of opportunities.
Works closely with
procurement/contracting. Advises management and tracks and reports results. Typically
reports to senior management or executive leadership. Typically a single incumbent
position. Do not confuse this survey job, which leads in the equal business opportunity
domain, with survey job no. 022-112 (EEO Officer), which leads in the equal employment
opportunity domain. Match this job (022-212) if your position has top level programmatic
responsibility for both equal employment and equal business opportunities.
Other Common
Titles
Disadvantaged
Business Enterprise
Program Manager;
Manager DBE;Equal
Opportunity Programs
Manager
2016 ACI-NA
Compensation and Benefits Survey
Facilities/Maintenance/Grounds
Job
Code
Title
Typical Duties & Responsibilities
030-021
Manager Parking
Plans, organizes and supervises or coordinates the public parking operations (but not
ground transportation services) of the airport or airport system, always including oversight
of cash accounting and line operations for parking. May include responsibility for or be
focused on employee parking. May also have functional responsibility for a limited range of
ground transportation services. Typically reports to middle or senior management. Do not
match this survey job with your position if it is responsible for parking and the full range of
ground transportation operations; instead, see survey job no. 030-221 (Manager Parking
and Ground Transportation).
030-121
Manager Ground Transportation
Plans, organizes and supervises or coordinates the full range of ground transportation
services of the airport or airport system, including line operations for employee/user shuttle
bus service (which may be outsourced), taxi service and other commercial vehicle
operations. Typically reports to middle or senior management. Do not match this survey
job with your position if it is responsible for parking operations in addition to ground
transportation operations; instead, see survey job no. 030-221 (Manager Parking and
Ground Transportation).
030-221
Manager Parking and Ground
Transportation
Plans, organizes and supervises or coordinates the public parking operations and the full
range of ground transportation services of the airport or airport system, always including
oversight of cash accounting for parking and line operations for parking and employee/user
shuttle bus service (which may be outsourced) and often including taxi and other
commercial vehicle operations. May include responsibility for employee parking. Typically
reports to middle or senior management. Do not match this survey job with your position if
it is responsible only for parking or ground transportation operations; instead, see survey
jobs no. 030-021 (Manager Parking) and 030-121 (Manager Ground Transportation).
Other Common
Titles
Parking Systems
Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
031-022
Director Facilities Maintenance
Manages departments responsible for maintenance and repair of landside, airside, and
terminals through lower level managers and supervisors. Responsible for the operation of
utilities; the maintenance, repair and upkeep of structures and infrastructure, including
airside pavement, roads, equipment, grounds and snow removal for an airport. Also
oversees those responsible for building maintenance, repair, inspection, alteration and
janitorial services of Airport owned facilities. May also oversee construction projects.
Typically reports to senior management or executive leadership.
032-020
Supervisor Airfield Maintenance
Supervises, assigns and directs the work activities of all airfield maintenance employees.
Assists the Manager and/or Director in the formulation of equipment and operational
budgets, and directs the purchasing of Airfield supplies and equipment. Supervises a snow
removal crew responsible for ensuring the best possible surface for aircraft takeoff and
landing in accordance with Federal Regulations. Determines appropriate procedures to
follow in response to snow and ice conditions. Monitors the weather conditions including
the amount of snowfall, air temperature, surface temperature and related conditions.
Monitors and inspects airfield continually to determine maintenance needs required
including grass mowing, pavement repairs, crack sealing, drainage structural needs,
sweeping and spraying. Prioritizes identified airfield maintenance needs. Oversees the repair
and maintenance of all equipment and vehicles used in the maintenance department and
the public safety department. May coordinate work activities with the Facilities Manager.
Prepares, develops and maintains an ongoing comprehensive preventative maintenance
program. Performs safety checks to ensure ongoing compliance with legislation regulations
such as OSHA and HRSDC. Prepares and maintains reports and records related to the
airfield maintenance department. Assists in recruiting, screening, interviewing, selecting
and training of new employees. Monitors staff performance and recommends resolution of
employee relations problems. Performs employee evaluations, addresses complaints and
resolves problems. Typically reports to Manager Airfield Maintenance, survey job no. 032021.
032-021
Manager Airfield Maintenance
Manages airport maintenance (both airfield and landside) repair, inspection, alteration and
maintenance activities of all airfield and landside areas in the Facilities and Maintenance
Department typically through supervisors. Manages employees and outside contractors
responsible for repairing, modifying, and maintaining airport properties, pavement
structures, security fence lines, markings, signage, and landscape. May manage
administrative and construction coordination for modernization projects within the Airfield
Department and participate in design planning and review. Typically manages Supervisor
Airfield Maintenance, job no. 032-020. Typically reports to the Director Facilities
Maintenance, survey job no. 031-022.
Other Common
Titles
Airfield Maintenance
Superintendent
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
032-100
Supervisor Facilities Maintenance
Responsible for maintenance, repair and alteration of the airport facilities. Directly
supervises, assigns and directs the work activities of all facilities maintenance employees
who conduct building maintenance, repair, inspection, alteration, mechanical, electrical,
plumbing, and janitorial services. Prepares, develops and maintains an ongoing
comprehensive preventative maintenance program. Performs safety checks to ensure
ongoing compliance with legislation regulations, such as OSHA and HRSDC, as well as
checks to ensure conformance to all building codes, plans and standards. Prepares and
maintains reports and records related to the facilities maintenance department. Assists in
recruiting, screening, interviewing, selecting and training of new employees. Monitors staff
performance and recommends resolution of employee relations problems. Performs
employee evaluations, addresses complaints and resolves problems. Typically reports to
Manager Facilities Maintenance, survey job no. 032-111.
032-111
Manager Facilities Maintenance
Manages and oversees building maintenance, repair, inspection, alteration and janitorial
services of Airport owned facilities typically through supervisors. Responsible for the
preparation of plans and quality of workmanship on all buildings and building equipment
repairs. May also oversee minor construction projects. Manages the supervisor(s) of
facilities maintenance, survey job no. 032-100, and lead workers performing building
maintenance work such as carpentry, painting, plumbing, and plastering, mechanical
equipment operation and janitorial services. Typically reports to the Director Facilities
Maintenance, survey job no. 031-022.
Other Common
Titles
Facilities Maintenance
Superintendent
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
033-002
Airfield Electrician
Maintains, troubleshoots and repairs airfield lighting systems, such as variable intensity
runway, taxiway, threshold, touchdown and centerline lighting systems, at the full
performance (journey) level. Requires a fully qualified electrician. Licensing at the journey
level may or may not be required by the organization. May also perform preventive
maintenance and repairs on high voltage distribution lines, street lighting systems and other
exterior or interior electrical systems. Typically reports to an electrician supervisor. Do not
match this survey job with your positions unless they include full performance level work on
airfield lighting systems.
Airport Electrician
(High Voltage);
Airport Electrician;
Aviation Electrician
033-013
Lead Airfield Electrician
Under general supervision, plans, schedules and supervises the work of journey-level
Electricians and maintenance personnel engaged in the construction, installation,
maintenance and repair of high and low-voltage electrical, communications and electronic
systems; and performs related duties as assigned. This is the advanced journey-level and
lead worker class. Incumbents are responsible for planning, scheduling and coordinating the
material, equipment and personnel requirements for the section’s projects and work orders.
Crew Chief
034-021
Asset Manager
Responsible for leading, managing and setting strategic direction for asset management.
This includes leading the development, implementation, and adherence for standard
operating procedures, for recording data associated with Airport wide assets (facilities,
systems, and equipment). Provides ongoing analysis on assets and drives business decisions
to ensure the lowest possible operating cost over the life of the assets. Acts as liaison
between Maintenance, Facilities, and Infrastructure, Capital Division, and Finance to
facilitate business plans; including ongoing maintenance and renewal/replacement plans for
Airport assets. Incumbent may or may not supervise other employees.
Assistant DirectorAsset Management
035-012
Wildlife Management Specialist
Responsible for the safe and efficient control and removal of wildlife hazards to aircraft in
and around the airport property including Airside and Landside. Patrols airfields and all
property to monitor for wildlife that poses a risk to aircraft safety. Takes appropriate action
to reduce potential aircraft strike incidents from hazing to trapping and removal of wildlife.
Monitors and records all activities. Requires the safe and proper use of a variety of firearms
for pyrotechnic and live ammunition. Complies with local, federal and country mandated
regulations such as FAA, FAR, TP312, and/or Transport Canada. Responds to emergency
situations as needed regarding injured and/or displaced wildlife and implements necessary
action. This is a mid-level individual contributor position typically requiring 3-5 years’
experience. Typically reports to the Manager Wildlife Program, survey job no. 035-021.
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
035-021
Title
Typical Duties & Responsibilities
Manager Wildlife Program
Responsible for managing the department for those responsible for the safe and efficient
control and removal of wildlife hazards to aircraft in and around the airport property
including Airside and Landside. Responsible for the department’s compliance with all local,
federal and/or country mandated regulations regarding Wildlife Management. Develops,
interprets, plans, enforces, revises and implements a Wildlife Hazard Management Plan for
the Airport/Airport Authority. Determines whether internal staff or outside contractors
handle various situations. Inspects and purchases firearms for wildlife and airfield
personnel. Manages the Wildlife Program; may also manage individual contributors within
the department.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Planning & Marketing
Job
Code
040-002
Title
Typical Duties & Responsibilities
Properties Specialist 1
Responsible for administration of routine lease and property issues. Assists in resolving
problems related to the day-to-day property operations for the airport. Reviews and
interprets leases, and other agreements to determine appropriate responses to tenant
issues. Prepares drafts of bid documents, leases and other contracts. Coordinates all drafts
and changes with legal counsel. Prepares correspondence and in house memos for
properties issues. Prepares various reports and surveys conducted by the Properties
division. Creates and maintains department procedural checklists. Conducts routine
properties’ tasks such as insurance certificate renewals and tickler system for expiring
leases.
Maintains current data-based lease management and billing systems; performs
analysis of accounts receivable information, and follows through with collection activities for
rents and payment of real estate taxes. Coordinates terminal, concession, and non-terminal
leasehold inspections.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
040-012
Title
Typical Duties & Responsibilities
Properties Specialist 2
Performs professional and analytical duties related to airports property management.
Resolves problems related to the day-to-day property operations for the airport. Prepares
requests for proposals, lease documents, permits, agreements, and contracts within the
framework of existing property management policies and procedures. Coordinates contract
provisions with other department and City representatives affected by airport leasing
activities. Performs research, develops and makes recommendations of changes and
additions to policies and procedures as they affect new and existing tenants. Inspects
property and reviews recorded sales. Seeks out qualified real estate developers. Negotiates
leases, permits, agreements, and contracts, and prepares documents for submission to
appropriate authorities. Collects market and engineering data on real estate, conducts
comprehensive comparable value studies to establish fair market value. Coordinates with
attorneys regarding compliance, lease development, and other matters including litigation.
Assists in the establishment of airport rates and charges; prepares and interprets financial
and statistical analysis. Develops and maintains positive tenant relations for airport
properties by resolving property operations issues.
Manages tenant lease/contract
compliance through inspections and review and conducts special projects as assigned.
Oversees tenant leases and coordinates renewals. Monitors tenants’ compliance in matters
involving all contract provisions, including but not limited to insurance, payment,
performance bonds, tenant-required improvements, and/or Federal Aviation Administration
mandates.
Coordinates
and
monitors
landlord
and
tenant
required
development/improvements. Conducts and documents annual property inspections of all
tenant facilities.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
040-020
Property Manager
Manages airport and/or Port properties and facilities, including management of revenues,
expenses, customer relationships, and contract administration. Has a basic understanding
of and skill in applying general real estate principles and practices in the areas of property
management, airport and/or Port (i.e. aviation, marine) facilities management, and contract
administration/ management.
Uses basic project management skills to design and
accomplish projects which may involve multiple departments and some outside resources.
Works within established processes and procedures, identifying opportunities for revision
which would enhance the effectiveness and/or efficiency of property management
operations. Performs diverse duties requiring analysis and judgment to solve technical and
operational problems. Responsible for maintaining tenant relations with local tenants.
Ensures customer service standards are maintained and that revenue and expenses are in
accordance with projected budgets. Reviews leases, evaluates customer issues and
determines appropriate response to tenant issues. Negotiates and interprets lease
agreements, contracts, renewals, permits, and/or various property rights or other rights of
use including recommendation of negotiating positions. May recommend substantive
changes in work group processes or procedures. Resolves a variety of customer/tenant
issues and takes lead in tenant interfaces. Conducts a variety of special or unique projects
related to leased properties and concessions.
Works with departments and outside
organizations to gather information relative to managed properties. Reviews and revises
contracts and draft leases. Prepares and manages operating budgets. May have direct
management responsibility for employees, generally in non-exempt positions. May report
into either Manager Concessions Program, job no. 041-121, or Manager Real Estate, job no.
040-021.
Business
Administrator;
Property
Administrator
040-021
Manager Real Estate
Manages all activities of the airport/airport system in negotiating, processing, implementing
and enforcing leases, contracts and specifications for occupancy and use of airport facilities,
in establishing rent structures and levels of service to tenants and concessionaires, and in
determining property valuation. Develops associated policies and procedures. May manage
business development opportunities see survey job no. 041-121 (Manager Concessions
Program). May also conduct or oversee land or facility use feasibility studies. May use a
commercial (real estate development) firm in these efforts. Typically reports to senior
management or executive leadership. Typically a single incumbent position.
Director, Real Estate;
Business and Property
Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
041-121
Manager Concessions Program
Manages concessions program functions for the airport/airport systems, serving as a key
member of the management team in development and execution of its concessions
program strategic objectives, key initiatives and tactical plans. Develops new concession
opportunities to enhance consumer choices and increase revenues for organization,
evaluates current and proposed concessions, negotiates financial terms, and monitors
concession operations for compliance.
May use a commercial (shopping center
development) firm in these efforts. Typically reports to senior management or executive
leadership. Typically a single incumbent position.
Aviation Concessions
Manager; Concessions
Director
042-021
Manager Procurement and Contracts
Manages the procurement and contracting functions of the airport/airport system, serving
as a key member of the management team in development and execution of its
procurement strategic objectives, key initiatives and tactical plans. Develops and oversees
execution of organization's procurement/contracting policies and procedures and ensures
compliance with applicable acquisition regulations in procurement lifecycle (planning,
soliciting, negotiating, awarding, administering and closing-out contracts, as well as
handling disputes and claims) for the full range of airport/airport system procurement needs
(goods, services, construction, etc.). Oversees short- and long-range procurement planning
and market research. Typically works closely with others or leads in disadvantaged, local,
small, minority, female and disabled contracting and other special emphasis programs.
Typically reports to senior management or executive leadership. Typically a single
incumbent position.
Procurement Officer;
Director of
Procurement; Chief
Procurement Officer;
Purchasing Manager
043-012
Planner
Conducts moderately complex studies and/or analysis and develops plans to effectively
implement capital projects related to asset/facility utilization, land use and/or transportation
initiatives, and other operational requirements consistent with business objectives.
Researches, develops, communicates, and implements recommended solutions in
coordination with other specified stakeholders. Ensures the integration of long-term master
plans and strategic objectives into both short and long-term development projects. Has an
understanding of planning disciplines and their application in the business and/or public
setting. Understands broader business context and the impacts of planning decisions made,
both to specified airports and to local/regional area. Researches and investigates technical
issues with direct impact on airport development projects. Interprets regulations and
proposes solutions to obtain required project permits. May prepare complex maps, plans,
charts, or other graphics materials. Assumes responsibility for moderately complex projects
or portions of more complex projects. May act as a resource to lower level employees.
Typically reports into Manager Airport/Airspace Planning, job no. 043-021.
Aviation Planner
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
043-021
Manager Airport/Airspace Planning
Manages physical planning activities of the airport/airport system for sustaining and
improving the facilities and infrastructure of the airport(s). Leads in preparing and
administering the Airport Master Plan(s) for comprehensive planning for physical
development of the airport(s). Analyzes regulatory, demographic and technological factors,
such as developments in commercial aviation, aviation economics, market demand, and
land use constraints and restraints. Reviews and comments on proposed legislation
affecting the space, airspace, access to and egress from the airport(s). Monitors off-airport
transportation and land use plans of surrounding communities and represents the
organization on regional land use and ground transportation issues and pre-design
considerations of local transportation projects that impinge on the airport(s). Typically
reports to senior management or executive leadership. Do not match this survey job with
your position unless it has physical planning management responsibility for the entire
airport system, or an entire airport that is not part of an airport system. Typically a single
incumbent position.
Manager, Airport
Planning; Manager of
Planning
044-021
Manager Airport Design
Manages design activities (in the traditional plan-design-construct continuum) of the
airport/airport system, including capital improvements as well as repair and rehabilitation
projects. Oversees all facets of architectural and engineering design for the airport(s),
working through professional and support staff and, typically, architect/engineer (A/E)
design firms in preparing, modifying and updating designs for development, redevelopment
or major improvement of structures and infrastructure, airside and landside. Certification as
a professional engineer (PE) or board-certified architect may be required. Typically reports
to senior management or executive leadership. Do not match this survey job with your
position unless it has architecture/engineering design management responsibility for the
entire airport system, or an entire airport that is not part of an airport system. Typically a
single incumbent position.
Manager, Design
Department; Design
Engineering Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
045-012
Construction Project Coordinator
Provides coordination and recordkeeping of all construction projects at the Airport/Airport
Authority. Records include those involved with design, advertising, bidding, award,
construction, financing, and close-out of capital projects. Projects can be funded from
various groups such as FAA/Transport Canada, FDOT, or Airport Authority. Researches bid
documents, project plans, and specifications to provide Airport staff information involving
contractor questions and disputes. Addresses issues and serves as a secondary contact
point for Airport staff, consultants, contractors, and representatives from the County or City.
Collects certified payroll information. Attends and participates in pre-bid meetings, bid
openings, pre-construction meetings, and progress meetings. Obtains permits and files
Notices of Commencement on behalf of the Airport. Files for FAA funding. Files quarterly
reports to the FAA involving the amounts drawn on each FAA grant. Provides for final closeout manuals and the FAA final close out checklist of items. Reviews all project payment
requests for accuracy and timeliness. Distributes payment information to all applicable
Airport staff members. Ensures incremental work has been completed, accepted and
Airport is in possession of all required documentation prior to issuance of payment. Typically
reports to job 012-421, Manager Finance, and works very closely with 045-021, Manager
Airport Construction. This position manages projects, not employees, and is considered a
mid-level individual contributor with typically 3-5 years’ experience.
Construction Project
Manager
045-021
Manager Airport Construction
Manages construction activities (in the traditional plan-design-construct continuum) of the
airport/airport system, including all capital improvements as well as repair and rehabilitation
projects. Oversees all facets of construction management (including project scheduling,
control and review) for the airport(s), working through professional and support staff and,
typically, construction management firms in building and improving structures and
infrastructure, airside and landside. Certification as a professional engineer (PE), certified
construction manager (CCM) or equivalent certification may be required. Typically reports to
senior management or executive leadership. Do not match this survey job with your
position unless it has construction management responsibility for the entire airport system,
or an entire airport that is not part of an airport system. Typically a single incumbent
position.
Manager,
Construction
Department
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
046-012
Environmental Services Specialist
Provides support to environmental protection function with projects, studies,
documentation and correspondence. Participates in the development and
maintenance of the Authority's Environmental Management Plan. Participates in
the evaluation of the airport's level of compliance with all applicable
environmental legislation, policies and guidelines, and assists in developing and
implementing means to achieve compliance - both for the Authority and its
tenants. Assists in environmental planning, impact assessment, auditing and
reporting activities. Assists in sampling, examining and reporting on a wide
variety of physical, chemical and biological products relating to air, water and
soil contamination. Participates in the preparation or the evaluation of
environmental assessments and contamination reports. May support the noise
management program by monitoring aircraft noise complaints, responding to
complaints, researching incidents on a computerized flight tracking system, and
generating complaint statistics.
Monitors airport storm water quality by
operating remote monitoring stations using specialized software and carries out
associated field work by sample selection and collection, and managing supplies
and equipment. Maintains the environmental programs documentation system,
including detailed inventories of on-site hazardous materials/storage tanks.
Maintains and develops records and databases on de-icing products and storm
water quality. Typically reports into 046-021 Manager Environmental Programs.
If responsibilities are solely noise related, match job to 090-012 Noise
Abatement Analyst.
046-021
Manager Environmental Programs
Manages assigned environmental programs of the airport/airport system for compliance
with federal, state, region, county, city or airport/airport system rules or regulations on (1)
clean air, clean water and hazardous waste, (2) assessment of facilities/sites and
remediation, (3) industrial hygiene, (4) solid waste management, (5) recycling, (6) noise or
(7) other environmental areas. Do not match this survey job with your position if it does
not manage compliance for functional area (1). Leads in preparing and administering
airport/airport system policies and procedures and tracks organizational performance for
assigned environmental programs. Analyzes regulatory requirements and reviews and
comments on proposed legislation in assigned program areas. Typically reports to senior
management or executive leadership. Do not match this survey job with your position
unless it has environmental program management responsibility for the entire airport
system, or an entire airport that is not part of an airport system. Typically a single
incumbent position.
Other Common
Titles
Manager,
Environmental
Department;
Manager,
Environmental Affairs;
Manager,
Environmental
Compliance
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
047-121
Title
Typical Duties & Responsibilities
Manager Planning & Development
Directs the development and implementation of the airport’s capital improvement plans
including overall project direction, decision making, prioritizing and planning process.
Manages planning studies and environmental programs for the airport district. Works with
various departments and/or agencies to develop a comprehensive and detailed list of
projects necessary for the maintenance, growth and development of the Airport and/or
Airport District. Responsible for getting input from airport, tenants, Federal/State/Local
government representatives for review and revisions of the capital improvement plans.
Serves as the primary liaison between the Airport and the community of Architectural,
Engineering, Environmental, and Legal consultants. Assists airport staff and consultants in
preparing pre-design, design, bidding, proposal, contract award and other related contract
documents. Coordinates plans, conceptual drawings, documents, construction schedules
and other developmental documents with airport, tenant and other necessary parties.
Interfaces with outside contractors and tenants to ensure the completion and closeout of
projects in a competent and timely manner. Reviews all plans and specifications submitted
by tenants or non-airport parties for projects undertaken on Airport District property to
determine rejection, revision or approval. Reviews all construction activities to ensure
continuous safe operation of the Airport and minimal disruption to its operations.
Responsible for the Airport’s environmental management program to include any on-going
clean-up, monitoring, reporting and pollution prevention plans and programs. Responsible
for developing, maintaining and revising as necessary the District-wide developmental
standards guidelines. Supervises subordinate staff as assigned. Prepares the annual
budget for the Airport’s Planning and Development Department.
Other Common
Titles
Director Airport
Planning &
Development;
Director Airport
Planning & Municipal
Affairs
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
048-132
050-012
Other Common
Titles
Title
Typical Duties & Responsibilities
Director Business Development
Directs the development and management of all non-airline revenue generating functions;
including property development, land use and zoning, concessions, parking activities, rental
cars, and other off-airfield commercial revenue land development opportunities. Develops
and implements short and long term strategies to maximize non-aviation revenues and
increase customer satisfaction. Leads and directs management of all passenger-related
concessions, advertising and sponsorships within the terminal, rental car revenue,
passenger service enhancements and all airport properties outside the terminal. Leads and
directs the design, acquisition, leasing and property management of the airport’s office,
hangar, retail, air cargo real property and facilities; the strategic planning, marketing and
implementation of business initiatives for commercial land development and redevelopment
of existing facilities consistent with the airport’s strategic plan. Responsible for the directing
the creation of short and long term parking operations and revenue programs; the
negotiation of business agreements with outside agencies in order to drive increased
revenue. Directs the negotiation of complex real estate-related ground leases, real estate
related development contracts, concession contracts, parking contracts, management
contracts and other related revenue contracts. May report to VP Business Development &
Marketing, job no. 059-023 or to Chief Financial Officer, job no. 010-222.
Manager Business &
Commercial
Development
Governmental Affairs Specialist
Assists the Manager Governmental Affairs (survey job no. 50-021) in all aspects, or assigned
critical aspects, of the governmental affairs functions of the airport/airport system at the full
performance (journey) level. Analyzes legislative proposals, legislation, rules/regulations or
other issues/actions at all pertinent levels of government to assess impact on airport/airport
system. Works closely with internal and external organizations to formulate and coordinate
official organizational positions. Researches issues and prepares official responses to
inquiries from governmental entities on behalf of organization. Typically reports to Manager
Governmental Affairs (survey job no. 050-021) or middle or senior management.
Government Relations
Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
050-021
Manager Governmental Affairs
Manages the governmental affairs functions of the airport/airport system, serving as a key
member of the management team in development and execution of its governmental affairs
strategic objectives, key initiatives and tactical plans. Conceives, gains approval of and
supervises execution of lobbying plans. Maintains awareness of politically sensitive and high
impact issues, critical needs and areas of special concern or urgent/vital interest to
organization. Establishes and maintains liaison with governmental officials or their key staff
at federal, state and local levels and key internal/external organizations that have important
impact on airport/airport system and its mission, operations, capital improvements, finances
and other vital interests. Typically reports to senior management or executive leadership.
Typically a single incumbent position.
Government Relations
Director; Director
Government and
Legislative Affairs;
Government Relations
Manager
051-012
Public Affairs Specialist
Assists the Public Affairs Officer (survey job no. 051-021) in all aspects, or assigned critical
aspects, of the public affairs, public information and media relations program areas of the
airport/airport system at the full performance (journey) level. Serves as public and media
contact for information on airport/airport system programs, operations and events.
Provides information to general and specific audiences in person and through print and
electronic media. As a key authorized spokesperson for the organization, maintains
awareness of airport/airport system information, collects information he/she deems
relevant; prepares, disseminates and follows up on news releases and media
announcements to promote organization, provide public information, etc. Develops
materials for press kits. Initiates communication with media during unusual situations, such
as weather closures and emergencies. Helps coordinate media coverage for special events.
Typically reports to the Public Affairs Officer (survey job no. 051-021) or middle or senior
management.
Public Information
Specialist; Media
Relations Specialist
051-021
Public Affairs Director
Directs and manages the public affairs function, public information programs and media
relations of the airport/airport system, serving as a key member of the management team
in development and execution of its strategic objectives, key initiatives and tactical plans in
these functional areas. This is the top position within this function. Conceives, gains
approval of and supervises execution of media campaigns. Maintains awareness of
sensitive and high impact issues, critical needs and areas of special concern or urgent/vital
interest to organization. Establishes and maintains liaison with media, key airport/airport
system staff and key internal/external organizations that have important impact on
organization and its mission, operations, capital improvements, finances and other vital
interests. Typically reports to senior management or executive leadership. Typically a single
incumbent position.
VP Communications &
Public Affairs Officer;
Public Affairs Officer;
Media Relations
Program Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
053-012
Marketing & Advertising
Specialist
Coordinates the airport’s internal and external advertising strategy. Includes the
sale of internal advertising space, the purchase/placement of external
advertising materials, and the use of data analytics to help drive business.
Conducts market analysis to determine effective marketing strategy for terminal
and concourse advertising. Develops new business prospects through planned
individual account contact – including cold calling, scheduling appointments, and
preparing proposals to sell advertising to be placed in the airport. Identifies and
capitalizes on business opportunities, both short and long-term. Develops and
maintains computerized customer and prospect data bases. Manages existing
accounts through planned individual account support. Participates in the
selection and placement of external airport advertising across multiple media.
Collaborates with graphic designers or creative services to execute production of
advertising materials and marketing collaterals. Monitors market research
reports and makes marketing recommendations based on research data.
Typically reports to 053-021 Marketing Program Manager.
053-021
Marketing Program Manager
Manages the marketing functions of the airport/airport system, serving as a key member of
the management team in development and execution of its marketing strategic objectives,
key initiatives and tactical plans. Identifies user wants/needs and measures service
satisfaction, inadequacies or deficiencies through market research (in house or outsourced)
and other means. May recommend new services or service improvements. May develop
service level standards. Conceives, gains approval of and supervises execution of marketing
campaigns for such areas as passenger service, air cargo, ground transportation, parking
and concessions. May develop and implement consumer advocacy programs. May manage
organization's advertising, corporate communications and relevant functions. Provides
feedback to senior/executive level management and operating units from market surveys.
Establishes and maintains liaison with key airport/airport system staff and key
internal/external organizations that have important impact on airport/airport system and its
mission, operations, capital improvements, finances and other vital interests. Typically
reports to senior management or executive leadership. Typically a single incumbent
position.
Marketing Manager;
Director of Marketing
054-012
Community Programs Manager
Manages relationships with communities and groups of various sorts (but not governmental
organizations) surrounding the airport(s) to establish ties, find common ground, mitigate
opposition, enhance bonds, etc. May develop partnerships with schools, special groups and
other organizations near airport(s). May lead or coordinate outreach efforts and tours. May
have responsibility for related functions, such as noise issues. Typically reports to senior
management or executive leadership. Do not match this survey job with your position if it
has primary responsibility for governmental affairs at any level (local, state, regional or
federal). Typically a single incumbent position.
Manager, Public and
Community Relations;
Community Relations
Program Manager;
Community
Development
Manager; Community
Affairs Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
055-021
Manager Air Service Development
Directs the air service development functions of the airport/airport system, serving as a key
member of the management team in development and execution of its air service
development strategic objectives, key initiatives and tactical plans to expand air service and
increase airport usage. Ensures cargo and passenger growth meets or exceeds established
targets. Maintains awareness of airport capacities and master plans. Conducts research on
and identifies passenger, cargo and general aviation service wants/needs of region, makes
air service projections, and identifies target markets for service increases. Promotes
airport/airport system with air carriers (foreign and/or domestic). Conducts outreach to
educate and influence target audiences about positive economic impact of air service to
region. For domestic air service opportunities, promotes regional market/airport(s).
Communicates organization's interests to selected air carriers, and if necessary, advocates
for airport/airport system with Federal Aviation Administration. For international air service
(if any), advocates for airport/airport system with negotiators and represents organization's
interests during bilateral agreement proceedings. Conceives, gains approval of and
supervises execution of long and short term air service development plans. Typically reports
to executive leadership. Typically a single incumbent position.
056-012
Airport Art Program Coordinator
Under general supervision, provides administrative, curatorial, and project management
support of the Airport Art Program. Works with Airport/Authority staff, artists, contractors,
vendors, and tenants to organize art exhibits while coordinating design, construction, and
installation of Airport artwork. Assists with planning, coordinating, and implementing artist
participation in the public art program for conceptual initiation of each project phase
through public art installation. With direction from immediate manager, plans and manages
aspects of project design, development, and fabrication, including technical research;
assists with the coordination of design development, fabrication/installation with artists,
stakeholders, and the public; coordinates development of specifications with consultants for
each public art project through fabrication/construction and installation. Acts as Authority
liaison
between
contractors
and
participating
artists
during
and
after
fabrication/construction and installation. Prepares and delivers presentations before public
groups, artists, and schools; provides general art program information to individuals,
community groups, contractors, and other interested parties. Assists manager with art
maintenance/care responsibilities as needed.
Other Common
Titles
Route Development
Director; Air Service
Planning and
Development
Manager; Director, Air
Service Development;
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
056-021
Title
Airport Art Program Manager
Typical Duties & Responsibilities
Responsible for managing and overseeing the Airport and/or Authority’s Airport Art
Program. Responsible for Implementing art and exhibits that advance the Airport’s mission
and strategies and enhance its image within the community. Manages, tracks, and oversees
budget, schedule, and design reviews. Works with local, regional and national artists and
arts organizations to provide curatorial assistance while coordinating various components of
the temporary and rotating exhibits at the airport. Provides management and
maintenance/care for the existing public art collection. Coordinates artist selection
processes and acquisition of new Airport Art. Organizes and administers art projects and
contracts. Continuously tracks projects to ensure artwork is completed and installed on-time
and within budget. Researches and recommends Airport art sites and potential future
projects based upon art master plan. Coordinates project meetings with artists, contractors,
and Authority staff. Manages and coordinates projects with Facilities department
construction support services throughout the bid and construction process. Confers and
works with artists throughout the design, development, construction, fabrication, and
installation phases of a project to resolve construction and installation issues as they arise.
Typically leads associated art committees. Develops reports, proposals and briefings for
Committee consideration and follows up on Committee requests for research and a variety
of other information and materials. Provides information and education to Committee
members on a wide range of Airport Art issues, including Airport Art trends and best
practices, programs at other airports and public organizations, local community issues and
legal precedents; and prepares materials for committee member orientation. Plans Airport
Art events and dedications. Attends and assists in media and other events. May supervise
Art Program Coordinator or may be a standalone position managing the program only.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
059-023
Title
Typical Duties & Responsibilities
Vice President Business Development
& Marketing
Responsible for business development and marketing of all aeronautical and nonaeronautical revenue business. Oversees and leads business development, market research
and marketing of airport facilities, lands and services. Promotes the airport locally,
nationally, and internationally. Responsible for the development and implementation of a
long term strategic marketing plan for the Airport. Develops and grows all airport revenue
bases which may include air service for passengers and cargo, customer satisfaction
programs, parking strategies, commercial properties and real estate development and
concessions. Typically a single incumbent position at the executive level.
Other Common
Titles
VP Strategy;
Senior Director of
Commercial
Enterprise
2016 ACI-NA
Compensation and Benefits Survey
Security/Safety/Operations
Job
Code
060-002
060-003
Other Common
Titles
Title
Typical Duties & Responsibilities
Airport Operations Duty Agent
As an entry level position performs airfield, perimeter, terminal and grounds inspections,
typically on shift, to help enforce compliance with Federal safety regulations and
airport/airport system rules, policies, procedures, leases and agreements. Responds to any
emergency on airfield. Gives directions to air carriers, tenants, concessionaires, contractors,
travelers and others to obtain compliance or provides assistance with their wants/needs.
Provides customer service to airport users. May also coordinate after-hours maintenance or
monitor emergency repairs to critical equipment. Typically reports to an Airport Operations
Duty Manager (survey job no. 060-020), or another higher level job in the airport operations
domain.
Airfield Operations
Agent, Aviation
Operations Agent
Airport Operations Specialist
Assists Airport Operations Duty Manager in the oversight of the operation of the airfield to
provide for the safety of the traveling public and efficient operation of the airport personnel
and efficient operation of the airport. May also have responsibility for terminal, concourses,
and other airport facilities. Serves as senior or full performance level non-supervisory
employee on shift who, as an individual contributor, represents airport management in
overseeing daily operations of the airport, with airside emphasis (even when
terminal/landside responsibility is included), by performing most or all of the following
functions: monitors airfield safety and security to ensure compliance with Federal
regulations and airport/airport system rules, policies and procedures; monitors weather,
wildlife activity and movement of aircraft; opens/closes airport movement areas as
conditions warrant; issues Notices to Airmen (NOTAMs); controls/commands snow removal
and emergency responses until relieved; and performs related functions. Typically reports to
Airport Operations Duty Manager (survey job. no 060-020), Manager Airport Operations
(survey job no. 060-022), middle or senior management. If airside responsibility regularly
rotates among positions in the same job class where some positions have terminal or
landside responsibility, you may match all of these positions to this survey job. If your
position supervises or leads a team on shift, consider matching it to Airport Operations Duty
Manager (survey job no. 060-020).
Airfield Operations
Officer; Aviation
Operations
Representative;
Aviation Services
Specialist
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
060-020
Airport Operations Duty Manager
Supervises or leads a shift in the oversight of the operation of the airfield to provide for the
safety of the traveling public and efficient operation of the airport personnel ensuring
compliance with Federal Regulations and airport/airport system rules, policies and
procedures. May also have responsibility for terminal, concourses, and other airport
facilities. Airside responsibility on shift is key to matching this survey job, even if your
positions also have terminal/landside responsibility. If airside responsibility regularly rotates
among positions in the same job class where some positions have terminal or landside
responsibility, you may match all of these positions to this survey job. Typically reports to
survey job no. 060-022 (Manager Airport Operations). Do not match this survey job if
incumbent is an individual contributor (i.e., not supervisor); instead, consider matching
them to survey job no. 060-003 (Airport Operations Specialist).
Other Common
Titles
Airfield Operations
Duty Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
Manager Airport Operations
Manages all airside operations of a full service airport (typically through direct or second
level supervision of shift staff), ensuring its 24 x 7 compliance with Federal regulations and
airport/airport system rules, policies and procedures that provide the basis for safe, secure,
orderly and efficient airfield operations. Responsible for oversight of the operation of the
airfield to provide for the safety of the traveling public and efficient operation of the airport.
May also have responsibility for the management of terminal or landside operations, but
airside responsibility is key to matching this survey job. Subordinate positions typically
include your matches for survey jobs no. 071-021, 061-020, 061-002, 060-020, 060-003
and/or 060-002, among others. Typically reports to Manager Airport (survey job no. 011022) or higher level management. Do not match your position to this survey job if it does
not have airside operations management responsibility airport-wide.
061-002
Pass and ID Clerk
Performs frontline pass and identification (ID) badging functions, such as: processes
requests for Security Identification Display Area (SIDA) badges, Air Operations Area (AOA)
driver permits, other secure access badges and general badges for air carrier, tenant,
concessionaire, contractor, federal and airport employees, or any combination thereof.
Takes badge pictures, makes badges using laminating equipment, processes fingerprints
and may monitor automated AOA training system. Conducts complete life cycle processing
of airport badging from new requests and renewals to departures. Operates, and performs
operator maintenance on, computer equipment associated with the airport access control
system, the intelli-key system and other types of secure access systems. Typically reports
to a specialist, supervisor or manager in the airport security function.
Badging Agent,
Access Control
Specialist, ID
Specialist, SIDA
Access Clerk
061-020
Supervisor Pass and ID
Serves as full, first level supervisor over employees providing front line pass and
identification badging functions (see survey job no. 061-002, Pass and ID Clerk). Provides
day-to-day leadership and works with staff to ensure a high-performance, customer serviceoriented work environment that supports achieving the department’s and the Airport’s
mission and objectives. Participates in the development, implementation and maintenance
of standard operating procedures, the preparation of operating budget recommendations,
authorizes the purchase of materials, and monitors work activities and expenditures to
control costs. Typically reports to a higher level supervisor or manager in the airport
operations domain.
SIDA Access
Supervisor; Security
Badging Manager
060-022
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
061-111
Security Operations Specialist 1
Follows established federal mandates to review, adjudicate, and approve Airport badge
applicant's Criminal History Records Checks (CHRC) and Security Threat Assessments (STA)
for a security badge as required under 49 CFR 1542. Administers compliance programs,
audits and initiatives to enforce applicable regulations and directives that support the TSAmandated security program at the Airport.
Conducts investigations to determine
dispositions of criminal charges that appear on criminal history checks and adjudicates
identity and immigration documents for the STA process. Conducts daily and monthly STA
data submissions while troubleshooting submission errors due to processing of information
under specific directives. Creates, records, and maintains all-inclusive records for this
process. Communicates changes or impacts to background check processes to affected
stakeholders. This is an individual contributor position with minimum experience of 1-2
years. Position typically reports into Manager Airport Security, job no. 071-021.
061-112
Security Operations Specialist 2
Ensures that operations and procedures at Airport are in compliance with the Airport
Security Program (ASP) as required under 49 CFR 1542, and applicable mandates and
Security Directives issued by Transportation Security Administration (TSA) or Canadian Air
Transport Security Authority (CATSA). Conducts the daily oversight for several programs
that support security operations initiatives and the security guard services contracted at
Airport. Coordinates daily operations with the Airport/Airport Authority’s security guard
services to ensure compliance with Post Orders, the airport security program, applicable
security directives and initiatives by TSA or CATSA. Drafts and revises Post Orders to meet
new TSA or CATSA regulations or operational concerns. Conducts compliance testing and
evaluates the results. Works with contract security supervisors to resolve daily issues and
address new initiatives. Facilitates requests for contract guard services for all departments.
Investigates security incidents to determine if the company or badge holder actions are in
violation of the Authority rules and ASP. Conducts investigations, including interviews, CCTV
footage review, and card access histories. Using an established template, determines
appropriate enforcement actions, and writes letters to badge holders and company
managers outlining required actions. Develops and implements security compliance
programs and outreach to tenants to ensure they possess a working knowledge of securityrelated compliance requirements. Develops and reports statistical information regarding
annual security violations to managers and stakeholders. Recommends new programs to
mitigate violation trends. This is a mid-level individual contributor position with experience
of 3-5 years. Position typically reports into Manager Airport Security, job no. 071-021.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
062-002
Airport Ramp Controller
Safely manages the flow of aircraft and comprehensive gate management after Air Traffic
Controllers disengage to ensure optimum efficiency. Serves as focal point for the safe,
efficient and expeditious ground movement of aircraft ingress and egress within the
confines of the ramp. Serves as liaison between the airport operations staff, tenants and the
Federal Aviation Administration Airport Traffic Control Tower for administering flow
management staging of departing aircraft and strategic gate management for arriving
aircraft. Coordinates gate scheduling, off-gate parking, aircraft hot and cold holding with all
appropriate airline tenants. Applies ramp control procedures that provide safe movement of
aircraft on the non-movement area and, to the extent practicable, are operationally
acceptable to both the FAA and the airlines. Provides control, surveillance and traffic
advisories when directing aircraft from predetermined drop-off points to the gate area, as
well as the control of vehicles near taxiing aircraft and the coordination of aircraft gate
scheduling. May utilize computerized aids to effect ramp navigation. Applies Gate Flow and
scheduling software to maximize gate assignments, aircraft push-backs and holding pad
assignments. Typically resides in the tower. This is an individual contributor position
managing the flow of aircraft; does not manage subordinates. Typically reports to Airport
Operations Manager, Job no. 060-022.
063-020
Supervisor Fleet Maintenance
Responsible for the planning, organizing, and management of the overall operational needs
of the fleet maintenance for the airport(s). Creates business plans, budgets, and responsible
for the development of standards for fleet capital purchases. Responsible for the allocation
and prioritization of the fleet among all airports within the authority.
Other Common
Titles
Supervisor Mobile
Maintenance
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
070-022
Director Public Safety
Serves as the top public safety official for the airport/airport system. Directs public safety
and security functions of the airport/airport system through senior or executive level
management of (1) law enforcement consistent with federal regulations and, as
appropriate, city/county/state regulations and (2) aircraft rescue and firefighting (ARFF)
consistent with federal regulations and, as appropriate, city/county/state regulations, as
well as airport/airport system rules, policies and procedures. May include physical security,
personnel security, structural firefighting, emergency medical services (EMS) and other
public safety functions. May or may not be a sworn officer. Public safety functions (1) and
(2) may be performed on the frontline by sworn police officers/deputies and firefighters in
traditional (distinct) jobs or in combined (sworn) public safety officer jobs. Typically reports
to CEO, COO or equivalent. Do not match this survey job with your position unless it is (a)
senior or executive level and (b) has responsibility for functions (1) and (2),
typically through a subordinate Police Chief and Fire Chief or Public Safety Chief.
Typically a single incumbent position.
Vice President for
Public Safety;
Director, Public Safety
and Security; Chief
Safety Officer
071-021
Manager Airport Security
Ensures the airport's compliance with Federal Aviation Regulation 139, Aerodromes
Standards and Recommended Practices TP 312, Transportation Security Regulation 1542,
Canadian Aviation Security Regulations or other legislative regulations and complementary
airport/airport system rules, policies and procedures that provide the basis for safe, secure,
orderly and efficient airfield operations, with special emphasis on sole or primary
responsibility for ensuring programmatic compliance with federal regulations airport-wide
and developing airport/airport system rules and procedures. Typically develops airport
security and emergency plans. May or may not also serve on shift as an Airport Operations
Duty Manager (survey job no. 060-020) or Airport Operations Specialist (survey job no. 060003). May lead or supervise pass and identification badging functions. Typically reports to
survey job no. 060-022 (Manager Airport Operations). The key to matching this survey job
is primary and special continuing responsibility for the airport's security under FAA and TSA
or Transport Canada and CATSA regulations; if this responsibility rotates between positions,
do not match them to this survey job.
Aviation Security
Director
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
071-121
Title
Typical Duties & Responsibilities
Emergency Preparedness
Specialist
Develops, tests and evaluates procedures to optimize the Airport’s preparedness
to respond to any emergency or disaster. Coordinates with internal and external
stakeholders in the development of airport emergency, irregular operation
response, and business continuity plans. Designs and conducts emergency
exercises and drills in order to train and practice the established preparedness of
internal and external stakeholder response based on a wide spectrum of
emergency and irregular operation contingencies. Performs quality assurance
and quality control initiatives in order to ensure administrative and procedural
activities undertaken fulfill goals. Coordinates the development of the
emergency procedures manual, policies, standard operating procedures,
checklist, and various emergency notification contact lists. Researches,
recommends, procures and assesses resource solutions (people, equipment,
services, software) that will optimize overall emergency preparedness. Acts as a
subject matter expert, represents Authority interests in the alliance of
emergency and irregular response plans with regulators, support agencies and
other internal and external stakeholders. ONLY MATCH IF THIS IS THE
INCUMBENT’S ONLY ROLE. Do not match if incumbent incorporates these duties
within another job.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
072-012
Safety Program Manager
Administers the occupational safety and health program of the airport/airport system.
Develops and implements safety and loss control directives and procedures to prevent
injuries, occupational illness, vehicular collisions, and damage to equipment and materials.
Conducts or supervises facility inspections and accident investigations; ensures correction of
deficiencies; and conducts root cause analyses to identify trends and high impact mitigation
to improve overall safety performance. May administer the property/casualty program.
Typically reports to middle management. Typically a single incumbent position.
073-002
Airport Canine Handler
With canine, conducts emergency and routine security sweeps for the detection or
deterrence of explosive threats in the airport environment. Requires specialty training as
provided by the Transportation Security Administration in the management of canines
dedicated to explosives detection. Patrols airport facilities in both the secure and non-secure
areas to promptly respond to threats that affect public safety or carrier operations.
Conducts canine training or patrols within the view of the public to provide a noticeable
deterrent. Must maintain a presence on a rotating basis in operational areas of the airport
on peak and non-peak hours. Maintains liaison with Police Department and the Fire
Department. Responsible for ongoing canine training as mandated by the TSA or CATSA to
include wide and narrow body aircraft, terminal and luggage, freight, warehouse and
vehicles. Responsible for care and feeding of the dog including maintaining the kennels is a
sanitary condition. Maintains necessary training records as identified by the TSA or CATSA.
Drives a County vehicle equipped with a kennel to transport the canine to various work sites
and home. Uses detector dogs to inspect facilities, passengers, and baggage for explosives.
May report to the Police Chief, job no. 075-021 or to airport security management.
Other Common
Titles
Safety and Loss
Prevention Manager
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
074-020
Title
Typical Duties & Responsibilities
Security Administrator
Ensures compliance with TSA or CATSA regulations pertaining to airport security.
Supervises departmental staff in providing effective operations and security for airport. May
manage the airport security access control system. Maintains and supervises all of the
badging operations and recordkeeping as well as Transportation Security Administration
Directives. Processes all fingerprint records. Reviews background investigations. Writes
and/or updates Airport Security Program and ensures compliance with federal regulations.
Ensures standards and compliances are met to maintain various security department
accreditations and programs. Processes sensitive security information in coordination with
TSA or CATSA and disseminates said information to air carriers and airport staff. Conducts
Security Training for all airport personnel. Processes criminal history background checks and
maintains appropriate sensitive or restricted records. Establishes and maintains a close
liaison with airport management, airline managers, TSA or CATSA security and inspector
personnel, tenant personnel, and various divisions of the Police department. May report
into Police Chief, job no. 075-021 or Chief Operating Office, job no. 010-123.
Other Common
Titles
Police Administrator
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
075-002
Police Officer
Maintains public order, prevents crimes, enforces laws and ordinances, conducts
investigations, makes arrests and issues summonses/citations and warnings, and employs
discretion in solving problems. Protects life and property and provides public safety within
departmental policies and guidelines. Performs the following law enforcement patrol
activities: maintains high visibility to deter crime, employs crime prevention techniques,
operates patrol vehicles, observes criminal behavior, issues summonses, pursues offenders
by patrol vehicle and on foot; tops and/or arrests resisting offenders using appropriate
force, up to and including deadly force; searches persons, places and things; seizes and
impounds property and evidence; transports persons and property. Mediates disputes in
civil or criminal matters, using sound judgment. Performs crowd and riot control activities,
including evacuation. Maintains and operates proficiently, a variety of law enforcement tools
to include lethal and non-lethal weapons, vehicles, computers, and any other police
equipment. Protects crime and traffic accident scenes; conducts law enforcement
investigations; conduct interviews, records information; measures and diagrams crime and
traffic accident scenes; dictates detailed reports of investigative findings, completes all
appropriate paperwork; seizes and processes evidence; presents testimony and evidence in
both civil and criminal court proceedings. Performs public assistance activities to include first
aid to sick and injured persons; assists motorists; directs traffic; assists and refers persons
in need; physically moves persons, vehicles and other property from unsafe locations.
Recognizes violations and works effectively with Federal, State, County, and City
governmental agencies. Performs tasks mandated by Federal government pertaining to civil
aviation security regulations. Typically reports to Police Sergeant, job no. 075-010, but
ultimately through chain of command to the Police Chief, job no. 075-021. Do not match
this survey job with your position unless it is organizationally located within the
airport/airport system and has responsibility for public safety for the entire airport system,
or an entire airport that is not part of a larger airport system. Do not match this survey job
if your position has off-airport law enforcement responsibilities for a city/county/state.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
075-010
Police Sergeant
Provides supervision and guidance to Airport Police Officers in programs of law
enforcement, security, public order and traffic control. Provides highly responsible and
complex staff assistance to Airport Police Captain and/or Airport Police Chief. Frequently
participates in the full variety of work performed by Police Officers. Typically reports to
Police Captain, job no. 075-020, or directly to Police Chief, job no. 075-021.
075-020
Police Captain
Provides supervision and guidance to Airport Police Officers and Police Sergeants in
programs of law enforcement, security, public order and traffic control. Provides highly
responsible and complex staff assistance to Airport Police Chief. May participate in the full
variety of work performed by Police Officers. In the absence of the Police Chief this position
assumes charge of police activities on the scene of civil disturbances, and other major
emergencies or events. Typically reports directly to Police Chief, job no. 075-021.
Lieutenant,
Commander
075-021
Police Chief
Serves as the top sworn law enforcement official for the airport/airport system. Manages all
activities of the force of sworn police officers or deputies providing frontline law
enforcement and security services for the organization through subordinate supervisors.
Must manage sworn law enforcement officers (police officers/deputies). Typically reports to
senior management or executive leadership. Do not match this survey job with your position
unless it is organizationally located within the airport/airport system and has responsibility
for public safety for the entire airport system, or an entire airport that is not part of a larger
airport system. Do not match this survey job if your position has off-airport law
enforcement responsibilities for a city/county/state. Typically a single incumbent position.
Chief of Police
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
076-002
Fire Fighter
Protects life and property from the effects of fire, performs firefighting, rescues, emergency
medical, and fire prevention functions, maintains apparatus and equipment. Drives and
operates aircraft crash rescue and structural firefighting apparatus. Fights, controls, and
extinguishes aircraft, structural, natural cover, and miscellaneous fires. Performs rescue
operations. Performs hose lays, ladder and pump operations, salvage and overhaul
operations, fuel spills, hazardous material incidents, and standby operations. Operates,
maintains and repairs all tools and equipment to keep everything operational for emergency
response. Operates and performs all necessary functions related to radios. Achieves and
maintains state certification in Emergency Medical Technology, as well as, geographical and
physical improvement familiarization of jurisdiction. Maintains station facilities and minor
maintenance repairs on all firefighting apparatus. Inspects, maintains and recharges
portable fire extinguishers. Performs building inspections and aircraft familiarization, test fire
hydrants and fire protection systems. Conducts tours and Extinguisher training classes. May
report to Fire Lieutenant, job no. 076-010 or to Fire Captain, job no. 076-020, but ultimately
through the chain of command to the Fire Chief, job no. 076-021. Do not match this survey
job with your position unless it is organizationally located within the airport/airport system –
do not match this survey job if your position has primary off-airport fire, rescue or EMS
responsibilities for a city/county/state.
076-010
Fire Lieutenant
Provides supervision and guidance to Airport Fire Fighters. Provides highly
responsible and complex staff assistance to Airport Fire Captain and/or Airport
Fire Chief. Frequently participates in the full variety of work performed by Fire
Fighters. Typically reports to Fire Captain, job no. 076-020, or directly to Fire
Chief, job no. 076-021.
076-020
Fire Captain
Provides direct supervision and guidance to Airport Fire Fighters and Fire Lieutenants.
Delegates work and responsibilities to firefighting personnel to achieve the efficient
operation of the assignment, unit or shift. Provides highly responsible and complex staff
assistance to Airport Fire Chief. May participate in the full variety of work performed by Fire
Fighters. In the absence of the Fire Chief this position assumes charge of Aircraft Rescue
Fire Fighting (ARFF) services. Typically reports directly to Fire Chief, job no. 076-021.
Other Common
Titles
Commander
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
076-021
Fire Chief
Serves as the top firefighter-qualified Aircraft Rescue Fire Fighting (ARFF) official for the
airport/airport system. Manages airport firefighters providing ARFF services for the
organization through subordinate supervisors. May also manage structural firefighting
response and emergency medical services (EMS). Typically reports to senior management
or executive leadership. Do not match this survey job with your position unless it is
organizationally located within the airport/airport system -- do not match this survey job if
your position has primary off-airport fire, rescue or EMS responsibilities for a
city/county/state. Typically a single incumbent position.
077-002
Public Safety Officer
Responsible for the safety and security of the Airport during his/her assigned shift. Tasks
included the provision of aircraft rescue and firefighting response and peace officer
functions. Responds to all aviation emergencies, including crashes, in a timely and effective
manner, while acting within the scope of training and licensure and meeting the
requirements of Federal Regulations. Responds to structural fires on airport properties, and
takes initial actions appropriate with the level of training, manpower, and equipment
resources. Requests mutual aid assistance from structural fire departments, when
necessary. Administers emergency medical treatment, including cardiopulmonary
resuscitation and first aid. Patrols all public and restricted areas within the terminal,
checking all doors/gates. Patrols all parking lots and roadways within the airport
boundaries, including checking perimeter gates and ramps within the air operations area.
Checks traffic lanes in front of the terminal and under the canopy. Monitors Access Control
System, providing access through gates and opening doors as required. Performs general
peace officer duties on airport properties and affect lawful arrests as applicable. Enforces
compliance with airport rules and regulations, specified aeronautics codes, Federal Air
Regulations and state law. Provides general information and assistance to the traveling
public. Appears in court, as necessary to testify. Performs status checks on equipment.
Prepares incident reports both verbally and in writing. Maintains computerized logs. May
monitor weather computer and advise airfield maintenance of adverse weather conditions
that may affect airport operations. May be assigned to special duties such as criminal
investigations, narcotics and drug enforcement, local police tactical teams, fuel farm
inspector and firearms instructor. Typically reports to the Public Safety Captain, job no. 077020, but ultimately through the chain of command to the Public Safety Chief, job no. 077021. Do not match this survey job with your position if your organization has a traditional
job structure where law enforcement and firefighting functions are separate and distinct at
the frontline service provider level.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Title
Typical Duties & Responsibilities
077-020
Public Safety Captain
Plans and directs shift activities and exercises supervision over Public Safety Officers, job no.
077-002. Assures and manages the provision of communication dispatch, law enforcement,
traffic, fire protection, emergency medical care, escorts, and security. Assures that Aircraft
Movement Areas are secure and in safe condition for aircraft operations. Ensures
compliance with standard operating procedures, laws and ordinances and that felonies,
misdemeanors, offenses, arrests and traffic accidents are properly described, documented
and code. . Conducts roll call of subordinates at beginning of each shift, relays orders and
messages from superiors, discusses any unusual situations or conditions and plans assigns
any special details for assigned personnel. Reports to Public Safety Chief, job no. 077-021.
Do not match this survey job if your organization has a traditional job structure where law
enforcement and firefighting functions are separate and distinct at the frontline service
provider level.
077-021
Public Safety Chief
Serves as the top sworn official in charge of frontline public safety officers (who have
combined law enforcement and ARFF duties). Manages operations through subordinate
supervisors. Typically reports to senior management or executive leadership. Do not match
this survey job with your position if your organization has a traditional job structure where
law enforcement and firefighting functions are separate and distinct at the frontline service
provider level. Typically a single incumbent position.
078-102
Dispatcher/Receptionist - Non
Emergency
Responsible for ensuring effective communication throughout the airport by receiving,
transferring, and broadcasting non-emergency telephone calls and radio calls for assistance
in the airport. Responsible for answering incoming calls pertaining to general airport
information from internal airport tenants and/or external airport users. Calls have a wide
range of variety from security related issues to directions, general parking and weather
information. Dispatches appropriate staff for safety and security related issues, however,
NOT responsible for 911 emergency dispatching. Responsible for dispatching information to
tenants and/or airport users regarding safety and security issues and severe weather
warnings. Maintains logs of complaints and forwards to appropriate departments. Maintains
surveillance to ensure security system is operational and monitors security system activities
for discrepancies dispatching law enforcement and other staff as required. May coordinate
usage of county owned gates and ticket counters. Uses telephones, radio, and paging
systems to dispatch information. Utilizes various software programs, databases, and
electronic equipment specific to the airport to gain information needed for dissemination
and to monitor various activities.
Other Common
Titles
Lieutenant,
Commander
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
078-202
Title
Typical Duties & Responsibilities
Dispatcher - Emergency
Responsible for ensuring effective communication throughout the airport by receiving and
transferring emergency telephone calls and radio calls for assistance in the airport.
Responsible for 911 emergency dispatching. May have responsibility for non-emergency
calls as well. May be responsible for operating multiple computer systems at a centralized
communications center. Monitors and operates security, crash, fire alarm systems and
Emergency Notification Systems. Broadcasts and contacts emergency response teams,
operations, and management in response to notice to airmen from the tower and
operations. May access and operate an FAA computer system to transmit Notices to Airmen
to report status of airfield conditions. Performs radio and computer relay for alert to
buildings and coordinates information with management and police department. Maintains
emergency protocol system by logging all information pertaining to each alert. May be
responsible for answering incoming calls pertaining to general airport information from
internal airport tenants and/or external airport users. . Acts as the central coordination and
communications center during airfield emergencies and snow removal activities to
coordinate airport wide and external emergency responses. Responsible for dispatching
information to tenants and/or airport users regarding safety and security issues and severe
weather warnings. Maintains logs of complaints and forwards to appropriate departments.
Maintains surveillance to ensure security system is operational and monitors security system
activities for discrepancies dispatching law enforcement and other staff as required. Uses
telephones, radio, and paging systems to dispatch information. Utilizes various software
programs, databases, and electronic equipment specific to the airport to gain information
needed for dissemination and to monitor various activities.
Other Common
Titles
Aviation Operations
Rep, Communications
Systems Operator
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
078-321
Manager Communications Center
Manages dispatch of a combination of non-emergency services (such as customer service
personnel and ground transportation services) and emergency services [such as law
enforcement, firefighting, emergency medical services (EMS) or sworn public safety officers]
for the airport or airport system. May host or manage the emergency operations center
(incident command center.) Typically reports to middle or senior management. This is a
functional manager job. Do not match a shift supervisor position to it. It is not expected
that any respondent would match this survey job and survey job no. 078-421 (Manager
Emergency Communications Center). Typically a single incumbent position.
Manager,
Communications
Center
078-421
Manager Emergency Communications
Center
Manages dispatch of emergency services [such as law enforcement, firefighting, emergency
medical services (EMS) or sworn public safety officers, or any combination thereof] for the
airport or airport system. May also dispatch such emergency services as water rescue and
access control response/repairs/alarms. May host or manage the emergency operations
center (incident command center). Typically reports to middle or senior management. This
is a functional manager job. Do not match a shift supervisor position to it. It is not
expected that any respondent would match this survey job and survey job no. 078-321
(Manager Communications Center). Typically a single incumbent position.
Manager, Emergency
Dispatch; Public
Safety Dispatch
Manager
Airport Traffic Officer
Under general supervision, ensures the safe, convenient and efficient operation of terminal
front passenger loading and unloading areas by monitoring and directing vehicular and
pedestrian traffic, issuing parking citations, inspecting vehicles, and relocating unattended
vehicles as per airport security/safety regulations. Patrols airport roadways, parking lots
and passenger loading/unloading zones, enforcing relevant codes and regulations. Issues
citations for violations of terminal curbside parking codes and regulations. Observes and
reports unattended baggage and other suspicious situations to the proper law enforcement
and security personnel. Directs traffic flow in the terminal areas while providing assistance
and direction through construction areas, informing passengers of alternate routes and
provides high profile customer service to the traveling public. Participates in unannounced
vehicle safety inspections of taxis, shuttles, for-hire limousines and courtesy vehicles;
assists law enforcement and other security personnel during emergency and nonemergency situations at the airport. Resolves conflicts between customer service
representatives, taxi and shuttle drivers, and customers; observes and reports hazards and
unsafe conditions inside and outside of airport terminals. May be responsible for Lost and
Found; receives, stores and maintains custody of unclaimed property at the airport common
facilities areas, public conveyances and buildings.
079-002
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
079-020
Title
Typical Duties & Responsibilities
Supervisor Airport Traffic Enforcement
Under direction, plans, coordinates, reviews and manages the work and activities of traffic
control and enforcement personnel at the Airport and performs related duties as assigned.
Oversees the selection of Airport Traffic Officers and is responsible for scheduling,
evaluating and training personnel on assigned shifts. Establishes work priorities and routines
and assigns work to cover curbside, Lost & Found, as well as other duties as assigned.
Provides day-to-day leadership and works with staff to ensure a high-performance,
customer service-oriented work environment that supports achieving the department’s and
the Airport’s mission and objectives. Participates in the development, implementation and
maintenance of standard operating procedures, the preparation of operating budget
recommendations, authorizes the purchase of materials, and monitors work activities and
expenditures to control costs.
Other Common
Titles
2016 ACI-NA
Compensation and Benefits Survey
Technical
Job
Code
Other Common
Titles
Title
Typical Duties & Responsibilities
090-012
Noise Abatement Analyst
Monitors and/or analyzes the noise impacts of aircraft operations at specified airports on
surrounding communities, and investigates and resolves related complaints and issues. Has
comprehensive knowledge of acoustics, data collection and interpretation, analyzing and
drawing conclusions from data, regulatory interpretation related to noise, computer
applications related to data analysis, and community relations. Has thorough knowledge of
aviation and aircraft operations. Responsible for scheduling and coordination between the
homeowner, architect and contractor from the onset of design through the completion of all
construction related activities including pre-construction conferences, daily field visits,
substantial and final completion inspections. Performs diverse duties requiring analysis and
judgment to analyze flight track and noise summary data for the purpose of responding to
community, FAA or Transport Canada and airline concerns. Provides analysis of procedural
compliance for airlines. Coordinates flight testing and monitoring for special analyses.
Develops and analyzes noise contour scenarios. Oversees compliance with city noise overlay
zone as related to construction within the noise overlay boundary. Typically reports to
Manager Noise Abatement Program, Job no. 090-021.
Noise Specialist;
Sound Insulation
Administrator
090-021
Manager Noise Abatement Program
Manages the entire aero-acoustical program of the airport/airport system as the program
technical expert and aircraft noise focal point, serving as a key member of the management
team in development and execution of its noise abatement strategic objectives, key
initiatives and tactical plans, which may impact aircraft operations, proposed capital
developments at the airport(s) and proposed private or public sector development near the
airport(s). Assesses aircraft noise, coordinates aircraft noise abatement activities and
responds to noise-related environmental issues; this includes but is not limited to Federal
Aviation Regulation 150 or Aviation – Land Use in the Vicinity of Airports – TP 1247 Noise
Compatibility Studies. Conceives, gains approval of and supervises the execution of noise
program plans. Maintains awareness of politically sensitive and high impact issues related
to aircraft noise. Typically reports to senior management or executive leadership. Typically
a single incumbent position.
Aero-Acoustic
Program Manager;
Noise Program
Manager; Aviation
Noise Abatement
Manager
091-012
Airport Engineer
Performs professional engineering work at the full performance (journey) level in the
planning, design and/or construction of airport facilities or infrastructure. May be qualified
in any engineering domain involved in construction, rehabilitation or repair of structures and
infrastructure, such as civil/structural, mechanical and electrical engineering. Typically
serves as a project manager or a specialist in one or more engineering domains and
represents the organization's interests on a full range of engineering/building projects.
Typically reports to middle management. Do not match this survey job with your
position(s) unless a fully qualified engineer is required.
Engineering Project
Manager; Mechanical
Engineer; Structural
Engineer; Civil
Engineer; Electrical
Engineer; General
Engineer
2016 ACI-NA
Compensation and Benefits Survey
Customer Service
Job
Code
Title
Typical Duties & Responsibilities
100-011
Manager Aviation Services
Directs, manages and plans airside flightline activities only; including general aviation
aircraft servicing, ground handling, office/flight support facilities, ramp management,
personnel and office administration associated with airside flightline activities. Directs the
servicing of general aviation, military, commercial service, charter and flight test aircraft
with fuel and oil, and other services including but not limited to baggage and cargo
handling. Coordinates line service and ramp use requirements of airport tenants, flight-test
groups and other business customers. Coordinates, negotiates, and administers airport fuel
and related line service contracts. Manages the operation of airport aviation fuel storage
facilities and aviation fuel inventories. This is not a primary airside operations position.
Typically reports to Chief Operating Officer, survey job no. 010-123.
101-001
Information and Reception Agent
Performs tasks related to reception, information, guidance, and customer service to
travelers in the terminal. Responds to travelers’ questions and informs the traveling public
on any matter relating to the services offered at the airport. Provides literature and assists
the public regarding tourist accommodations, hotel/restaurant, and historical points of interest.
Assists in scheduling and in conducting tours of the airport terminal building. Ensures the
smooth flow of passengers and installation of accessories needed for crowd control. Directs
passengers during closures of facilities and controls the flow into specific processing areas.
Coordinates queues during peak periods. Acts as a first level responder to complaint calls in
accordance with established protocols. Attends to and resolves passenger inquiries or
complaints inside and outside the Terminal. Provides translation services resources to the
public and assists in locating lost children/individuals. Observes the service deliveries of
subcontractors and reports problems. Reports deficiencies of service in janitorial/housekeeping
conditions to supervisor. Provides announcements or pages over the public address system as
requested. Operates lost and found service as well as other customer service programs.
Monitors Flight Information Display System (FIDS) and maintains up-to-date information. May
report to Customer Services Manager, survey job no. 101-011 or to Manager Airport Operations,
survey job no. 060-022.
Other Common
Titles
Guest Services
Representative;
Customer Service
Representative
2016 ACI-NA
Compensation and Benefits Survey
Job
Code
101-011
Title
Typical Duties & Responsibilities
Manager Customer Service
Develops and implements strategic direction and plans for an airport-wide customer service
program including employee training. Creates customer service programs, services and
other amenities which enhance the experience of travelers. Works with airport service
providers, airlines, TSA or CATSA, CBP, concessionaires, and other airport or Port
Authority related staff to establish customer satisfaction benchmarks, employee training
guidelines and standards, and leads the effort to ensure all airport employees receive
customer service training. Establishes and maintains program goals, marketing strategies,
and direct outreach to all airport tenants and business partners. Monitors industry trends
and expectations in customer service programs and makes recommendations to senior
management for initiatives to be included in the program. Evaluates changes in passenger
processing, airport access and other airport operational processes and assesses impact to
passengers. Develops strategies and implementation plans to mitigate negative customer
impacts and collaborates with all affected airline and/or Port departments including service
providers to ensure that a positive customer experience is valued and maintained. Has
advanced understanding of customer service programs and their importance to organization
effectiveness. Knowledgeable in industry “best practices” for customer service performance
against accepted metrics. Has thorough knowledge of FAA or Transport Canada regulations
related to security, i.e. badging. Well-versed in the disciplines of project management and
delivery. Responsible for a breadth of customer service functions related to a diverse set of
stakeholders with varied, possibly conflicting wants/needs. Coordinates efforts with other
groups/functions and tenants to ensure optimal solutions for all stakeholders, internal and
external. Must ensure that actions taken or procedures established are consistent with FAA
or Transport Canada and other requirements. Typically reports to Manager Airport, Job no.
011-022.
Other Common
Titles
Customer Relations
Manager