Establishing and Maintaining
Effective Supervision
Arnold Betzema, CRSP
Program Manager, Enform SK
Introduction
Arnold Betzema, CRSP
Prior life - 7+ years Safety Coordinator private oil producer
20+ years mining/supervising/construction/surveying
Supervisor
• Define a Supervisor with less than 3 Words ???
• Good Terms – Poor Terms - Respect?
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Possible Answers
Boss
Leader
Communicator
Mediator
Conflict Manger
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Key Points
• ROLES – LEGISLATION CHANGE
(Employer – Supervisor – Worker)
• LEADERSHIP
• COMMUNICATION
• RESOURCES – TOOLS - TECHNIQUES
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Saskatchewan Employment Act
The new “Saskatchewan Employment Act 2013” has been
passed to replace the old act – published - April 2014
All relevant information from the old Act has been put in the new
Act
Part III of the new Saskatchewan Employment Act is labeled
Occupational Health and Safety – starts on pg 66
Part IV– Saskatchewan Employment Act, refers to appeals
Part V - Saskatchewan Employment Act , refers to radiation
safety
Responsibilities - Employer
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Safety in the Workplace/Rights and Responsibilities – Summary in
layman’s terms:
• Provide a healthy and safe workplace;
• Establish and maintain an effective health and safety program in
cooperation with the occupational health committee (OHC);
• Ensure that managers and supervisors are trained, supported, and held
accountable for fulfilling their workplace health and safety requirements;
• Oversee the health and safety performance of their managers and
supervisors;
• Ensure workers have the information, training, certification, supervision,
and experience to do their jobs safely
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Responsibilities - Employer
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Safety in the Workplace/Rights and Responsibilities – Summary in
layman’s terms:
• Keep OHC/OHS representative meeting minutes on file and readily
available;
• Ensure workers are not exposed to harassment in the workplace
• Ensure that legal health and safety requirements are met.
Employers are also required to have a copy of The Saskatchewan
Employment Act and regulations readily available to workers and
management.
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Saskatchewan Employment Act
Important Addition/
Definition:
Role of Supervisor is now defined.
From Employment Act – Part III
3-1(1) In this Part and in Part IV:
dd) “supervisor” means an individual who is authorized by an
employer to oversee or direct the work of the employer’s worker;
Supervisors
• Under The Saskatchewan Employment Act,:
• 3-9 Every supervisor shall:
• (a) ensure, insofar as is reasonably practicable, the health and
safety at work of all workers who work under the supervisor’s
direct supervision and direction;
Supervisors
Safety in the Workplace/Rights and Responsibilities –
Summary in layman’s terms:
• Understand and ensure compliance with workplace health and
safety requirements;
• Co-operate with the occupational health committee, ensure that
it functions properly, and ensure all workers support the
committee
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Supervisors
Safety in the Workplace/Rights and Responsibilities –
Summary in layman’s terms:
• Make sure hazards are identified and proper steps are taken to
eliminate the hazards or how to safely protect the worker from
the hazard ;
• Inspect work areas and correct unsafe acts and conditions;
• Instruct and coach workers to follow safe work procedures;
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Supervisors
Safety in the Workplace/Rights and Responsibilities – Summary in
layman’s terms:
• Ensure only authorized, competent workers operate equipment;
( must have 16 hrs. documented training – PME , OHS sec 154 &
Table 14.1)
• Ensure equipment is properly maintained;
• Ensure the necessary personal protective equipment is provided to
workers and used properly;
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Supervisors
Safety in the Workplace/Rights and Responsibilities –
Summary in layman’s terms:
• Know how to safely handle, store, produce, and dispose of
chemical and biological substances at the workplace; - (WHMIS.
GHS)
• Understand and implement emergency procedures;
• Report and investigate incidents (accidents, dangerous
occurrences and other significant events);
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Supervisors
Safety in the Workplace/Rights and Responsibilities –
Summary in layman’s terms:
• Promote health and safety awareness;
• Co-operate with other parties in dealing with health and safety
issues;
• Ensure that workers under their direct supervision are
sufficiently supervised; and
• Ensure that workers under their direct supervision are not
exposed to harassment at their workplace.
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Workers Responsibilities
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Under The Saskatchewan Employment Act, workers must:
• Understand and comply with legislation and workplace health and
safety requirements;
• Follow safe work procedures;
• Use safety equipment, machine guards, safety devices, and personal
protective equipment;
• Report unsafe acts and workplace hazards;
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Workers Responsibilities
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• Under The Saskatchewan Employment Act, workers must:
• Report incidents, accidents, dangerous occurrences, injuries, or illnesses
immediately;
• Work and act safely and helping others to work and act safely;
• Co-operate with the occupational health committee and others on health
and safety issues; and
• Refrain from causing or participating in the harassment of another worker.
http://www.saskatchewan.ca/work/safety-in-the-workplace/safety-rights-and-responsibilities-in-the-workplace
Safety Management Systems – Basics
✔ Education and training of workers?
✔ Communicate safety-related issues to workers?
✔ Safe work procedures?
✔ Process to identify, analyze and control risks?
✔ Accident investigations?
✔ Can you demonstrate a safety management system exists?
✔ Can you demonstrate efforts to reduce workplace risks?
WorkSafe BC.com – Managing Safety from the Supervisor’s Perspective
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Supervisor – Managing Safety
Effective supervision is a planned and purposeful activity.
These activities make up a systematic plan for the supervisor to follow:
 Provide/verify workers' training before undertaking new tasks
 Verify that workers' performance meets expectations for safety
 Actively seek out emerging hazards
 Record one daily entry (per worker/crew) in a Supervisor's journal or
log
 Positively reinforce safe/proper work performance
 Ensure clear and concise documentation
Documentation and Record Keeping
"How much needs to be written down?“
 Critical decisions – how they were made – Who?, What?, Where?,
Why?
 Less critical – basic documentation – “Checked log book.”, “observed
forklift operator unloading pallets.”
 Critique – Good walk around - Reminding workers of procedure.
WorkSafe BC.com – Managing Safety from the Supervisor’s Perspective
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Supervisor – A Safety Manager!
Managing safety as a supervisor means to change the unsafe behavior
of workers.
Four Basic Principals:
✔ Intervention
✔ Positive reinforcement
✔ Observing and providing feedback
✔ Evaluating safety performance
WorkSafe BC.com – Managing Safety from the Supervisor’s Perspective
– Supervisor Competency Guideline
Link is also on the New Enform Website – enform.ca
Under resources – Download the PDF
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Supervisor Continuous Improvement Cycle
Leadership
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What Defines Good Leadership ?
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Leadership Activities
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•
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•
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1. Establish goals and objectives for the worksite
2. Provide oversight and guidance at worksite
3. Lead by example
4. Demonstrate integrity
5. Promote a positive health, safety and environmental
culture
• 6. Provide motivation and recognition
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Leadership Knowledge and Skills
Knowledge
• Mission (outcome expectations)
• Company’s philosophy, vision, values and principles
• Company’s policies, standards and procedures
• Coaching and human behaviour motivation techniques
• Conflict management and resolution techniques
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Leadership Knowledge and Skills
Skills
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•
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•
•
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Leading and delegating
Facilitating – engaging people
Obtaining and providing information
Leading by example
Team-building
Demonstrating ethics, honesty and integrity
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Supervisor Continuous Improvement Cycle
Communication
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What Defines Good Communication?
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Communication:
• Critical part of the process
• Receives directives from management –
production/safety/costs/timeline, etc.
• Brings the message to worker
• Must demonstrate
• Accountable
Challenges - Communication in the
Workplace
 Lots of info to identify
 Generations – Boomer, Gen X, Gen Y
 Cultures – Areas of Canada, Different Countries/Ethnic Background
 Weather challenges
 Other -
Communication Activities – Supervisor
1. Communicate effectively
2. Orientation – worker/crew/contractors
3. Facilitate effective meetings
4. Use industry terminology appropriately and effectively
5. Provide instruction and coaching
6. Interact with stakeholders effectively (by understanding corporate
responsibilities and commitments and position relative to stakeholder
issues)
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Communication Barriers
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Language
Noisy environment
Technical content
Lack of understanding of what the receiver/audience wants or needs
Inadequate feedback
Emotional interference
Cultural differences
Poor listening skills
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Ways to Communicate
 Morning meetings –scrums –
Operations Manger / Supervisor
 Pre-job safety / Tailgate/ Worksite Reviews
 All in - Round table in the field - All workers have
something to contribute.
 Share Experience -
Ask questions
 Ask yourself this question daily:
“ What can I do to ensure my safety and the safety of
others?”
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Communication – Supervisor's Demeanor
• Walk the talk
• Use phrases like
 Lets get this done in a safe and efficient manner
 Remember, this is a “dangerous task”
 The best way is a safe way.
 Do you require more resources to ensure your Safety for this task?
 Two Way Communication
Supervisor Continuous Improvement Cycle
Planning
Improvement
Leadership
&
Communication
Performance
Measurement
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Supervisor Competency is Good Business
WHAT COMPETENCIES CAN DO
• Translate strategic direction into action
• Clarify behaviours that support important values and principles
• Establish standards of excellence that are shared across
• Functions and boundaries
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3 Questions to Update on Your Own
1. How are you meeting Supervisory requirements ?
2. Is the message of Safe Work getting through to the workers?
3. Are the workers retaining the message?
In Conclusion
• There are lots of tools available. Find or build the tools that work for
your organization
• Educate and invest in Your Supervision Staff http://www.enform.ca/files/pdf/publications/scgc_brochure.pdf
http://www.enform.ca/resources/detail/9/supervisor-competencyguideline
Work Safe BC –link – Managing Safety
http://www.worksafebc.com/publications/health_and_safety/by_topic/ass
ets/pdf/managing_safety.pdf?_ga=1.80866386.494751303.1443462938
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Other links
The Saskatchewan Employment Act
http://www.qp.gov.sk.ca/documents/English/Statutes/Statutes/S15-1.pdf
The Occupational Health and Safety Regulations, 1996
http://www.qp.gov.sk.ca/documents/English/Regulations/Regulations/O1
-1R1.pdf
Location to purchase printed copy of employment Act & OH&S
Regulations
http://www.publications.gov.sk.ca/details.cfm?p=4355
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Arnold Betzema CRSP
Program Manager, Enform Saskatchewan
P 306.842.9826 | C 306.737.8127
arnold.betzema@enform.ca | www.enform.ca