2015 LENOVO . ALL RIGHTS RESERVED.
Services Lookup Tools
 Lenovo Services can be located through two lookup tools:
– SPST supports x86 and IBM OEM Storage systems and products
– https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
– Lenovo QuickPick supports Lenovo Branded and Think Branded systems and products
– Lenovoquickpick.com
–QuickPick also supports compatible options
–QuickPick also supports base warranty lookup for 10-digit Lenovo part numbered systems
 Both tools are public websites accessible by customers, sellers, and partners
 Both are designed to make selling and locating the right Lenovo Services easy
 This material is designed to provide information on SPST
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2015 LENOVO . ALL RIGHTS RESERVED.
Introduction to ServicePac Product Selector Tool
What is ServicePac Product Selector Tool (SPST)?
 SPST is a global web based application designed to enable customers, partners,
and Lenovo employees with instant and convenient access to the current Lenovo
x86 Server and IBM OEM Storage Services offering portfolio across all
geographies.
 Benefits:
 Efficient method to maintain current Lenovo Services compatibility matrix
 On demand download of the Lenovo Services Supported Product List (SPL)
 Quick, easy, and flexible search functions for available service offerings
 At-a-glance view, by geography of the Worldwide Lenovo Services portfolio.
 Promotes competency
SPST: https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
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The Importance of SPST
 SPST is the authoritative source for available x86 and IBM OEM Storage Lenovo
Services Offerings and Part Number Compatibility
 SPST is a single source to view available services offerings globally
– Information is updated real time
– Exception: Latin America; India, Korea, and select regions of Asia Pacific do not utilize SPST
 At-a-Glance view of essential details of the Service Offering options:
 Machine Type and specific Model if applicable
 Offering Type: warranty uplift, post warranty, or
software services
 Service Description: duration, service levels
and options
 List Price / Retail Price
 Defining Product Brand and Family
 Associated MTM and SEO Part Number
 Instant On Demand Downloads of entire unique country SPL or a precise search
results.
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2015 LENOVO. ALL RIGHTS RESERVED.
Key Features of SPST
 SPST is a Global tool used by the various Regions Worldwide.
– Services are country specific and purchased only in the country where the machine is installed
– You must select the applicable Country to view the associated offerings and compatibility matrix
– Place cursor in the select country field, type the first letter in country name to narrow view options
Example: you need the Untied States offering ,
type “U” in the select country field , a window of
countries starting with letter U will appear to
narrow the selection list for you to quickly pick
the desired country.
 SPST distinguishes between Lenovo Services and IBM ServicePac offerings
– Lenovo and IBM share SPST, you must choose Lenovo Services for Lenovo product coverage
– In the ‘Company’ identifier field you must select Lenovo to view all Lenovo specific offerings
Click the arrow down button
for the Company identifier
field to select “Lenovo”
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2015 LENOVO. ALL RIGHTS RESERVED.
SPST Web Link (Bookmark It)
SPST: https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
Lenovo – must always be selected
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Lenovo Services Offering Search Options
 Search by Part Number or Machine Type
 You must have either a part number or machine type
to perform search option
Search Results:
 Quick and easy way to determine if a
machine has an available part number option
 Complete view of Offering Details:
 ‘No results found’ will appear if:
 Country
– There is no Lenovo Services offering available
 Company (use company = Lenovo)
– Invalid information was entered
 Brand
– Error with selected options
 Family
 Machine Type / Model
 Service Description
 Services Type
 Part Number
 List Price (local currency unless otherwise noted)
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 Select the country where services will be
performed
2015 LENOVO. ALL RIGHTS RESERVED.
Part Number Search Option
• Follow the prompts below to conduct part number search
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Part Number Search Results
 Your search results will be listed at the bottom of the page
 Results will provide real time details:
• Total number of line items
• All compatible products
• Offering Details
• Price is the local currency of the country selected
Total number of available offerings will be reflected at the bottom right, if there is a large
volume of results it is recommended you export the data to effectively view all details.
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2015 LENOVO. ALL RIGHTS RESERVED.
No Results and Export Results
 Reasons for ‘no results found’
message:
• Data entered is invalid, check your
entry for accuracy and make
appropriate corrections
• Offering is no longer available for
purchase
• Use the Machine Type search option
to retrieve available offerings
 Export Search results:
• Large quantity of results requires you
to page up and down to view options
• To adequately review the results scroll
right above your search results, click
the ‘Export to Excel’ button.
• Pop-up will appear asking if you want
to open or save the ‘Generic Product
Select.xls from www.304.ibm.com’
• Select open, rename and save
• You can export any search results
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Machine Type Search Option
 You must use a valid four digit Machine Type
 Quick and easy way to validate if a machine has an available part number offering
 Whenever you receive ‘No results found’ always check your selection options to
ensure you have selected the appropriate options and entered accurate data.
– If your data is correct and you still receive ‘no results found then there are no available part
number offering for product entered
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2015 LENOVO. ALL RIGHTS RESERVED.
Machine Type Search Results
 Offering information will always be uniformed and displayed as follows:
A. ServicePac Type: Warranty and Maintenance Option, Post Warranty, Maintenance Agreement, or Remote Technical
Support
B. Service Description: Length of Term and Service Level
 In the data line where only the machine type is listed indicates all models for that machine type are
compatible to the part number in that row
 In the data line where the machine type and model is listed indicates the part number in that row is specific to
the model(s) shown
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2015 LENOVO. ALL RIGHTS RESERVED.
Glossary of Terms
 SPST: ServicePac Product Selector Tool
 MT:
Machine Type - 4 digit denotes system family
 MTM: Machine Type Model – (1) 7-digit part number for ordering and configuring services; (2)
combination of 4 digit machine type & 3 digit model number denotes system family and model series
 SEO: Single Entity Offering – 7 digit part number for services configured with hardware
 WSU: Warranty Service Upgrade to standard warranty service levels
 WAMO: Warranty And Maintenance Option
– Combination of WSU (warranty service level upgrade) and MA (warranty extension)
 MA: Maintenance Agreement for Post Warranty Services (warranty extension)
 RTS: Remote Technical Support (Call Center delivered SW/HW support)
 SPL: Supported Product List
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2015 LENOVO. ALL RIGHTS RESERVED.
2015 LENOVO. ALL RIGHTS RESERVED.
On Demand Download of Pricing and Compatilbility Matrix
• Click ‘Downloads’ in the left menu to go to Download Section of the tool
1. Select country from drop down list
2. Select Export Type
3. Click download button

This function can take
additional time for large
countries
4.3.The function triggers a file
download window to pop up.
5. Click on save, notice the
output is compressed in a
zipped folder (option to open
zip and then save)
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Example of the Exported File
Decompress the file
obtained. The average
size once decompressed
is about 1 MB.
Open the file with MS
Excel and apply an auto
filter to the whole file
From menu bar go to:
Data Filter AutoFilter
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Working with Your Exported File
The filter creates drop-down indexes of each
column. Use them to narrow down your
search. Any filters you apply to your file will
show a blue arrow-down button on the column.
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If you are looking for a specific part
number or machine type simply use the
crtl+f search function of Excel to find
the item you need.
2015 LENOVO. ALL RIGHTS RESERVED.
Quick Pick Home page
Capability Maintained
System Category drill down
Country / Language availability
Search by MTM, System, Part
Browse Services by MT
What’s changing?
New banners and colors
Base Warranty Lookup
Multi-MTM Base Warranty Lookup
New Fast path
LOIS Catalog Feed
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2013 LENOVO. All rights reserved.
Base Warranty Lookup Functionality
Enter MTM and a window appears
Click on <Configure this system> and you will go direct to the compatible services and accessories
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2013 LENOVO. ALL RIGHTS RESERVED.
Remember …
 QuickPick supports Lenovo Think and Lenovo Branded products
 QuickPick is a display tool for Lenovo’s master catalog - LOIS
 QuickPick will only be as good as the data in LOIS
 LOIS controls:
– Product Definition
– Product Categorization
– Product Compatibility
– Product Availability
 After the LOIS file is received into the QuickPick Server
– Sales and Marketing identifies “Recommended” Services or “Recommended” Accessories
– Sales and Marketing identifies “Top Seller” Services or “Top Seller Accessories”
– Region Operations loads “List Prices” by country for each part number
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2013 LENOVO. ALL RIGHTS RESERVED.