Total Transformation- Win-Win
Ideas for Property Management
Success
Tuesday, July 26, 2011
Leaders in Asset Management
Overview
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Perception Matters
Developing an Organizational Identity
The Right People in the Right Roles
Knowledge is Power
Marketing Your Organization
Participation in the Process
Collaboration over Conflict
Leaders in Asset Management
Has Anyone Felt this Way?
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“I wish Property had more visibility…”
“How can we better demonstrate the value of
Property Management?”
“If only ‘they’ would do what ‘we’ want…”
“They don’t know what we do…”
Why?
Leaders in Asset Management
It Starts with Perception
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Perception of ourselves as individuals
Perception of our Property organization
• Internal stakeholders
• Customers/External Stakeholders
Are we perceived the way we want to be
perceived?
How do we change those perceptions?
Leaders in Asset Management
First Impressions…
Leaders in Asset Management
22-Mar-16
Leaders in Asset Management
Gather Feedback…Listen… Take Action
Other people's perceptions of you may be wrong, but
rather than wasting time complaining, getting even or
defending yourself, take action to change their opinion
Leaders in Asset Management
22-Mar-16
Develop an Organizational Identity
What kind of organization do you want to be?
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Compliance
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Operational
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Service Provider
What would your organization ultimately want to
become if there were no constraints or
boundaries?
Gut check- do you have what it takes to get there?
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People
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Skills
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Management support
Leaders in Asset Management
What We Did
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We want to transform from a compliance
organization focused exclusively on Government
property to an operational service provider for the
entire corporation
• Aligned with business areas
• Embedded with programs
• Collaborating with other functions
• Expanded reach beyond headquarters location
• Serving in asset management industry leadership
roles
Leaders in Asset Management
“Right Seat on the Bus”
Do you have the
right mix of people in
the organization?
•Are people in the
right roles?
•Diversity of
experience is key
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Leaders in Asset Management
What We Did
•Evaluated skill mix to make sure we were in a
position to achieve our desired organizational identity
•Prioritized experience diversity- our team has
backgrounds in:
Business Development
•Capital/Fixed Assets
•Consulting
•Engineering
•Information Technology
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Government Property
•Logistics
•Program Management
•Project Management
•Training
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Leaders in Asset Management
Get Educated
Once you have the right people it’s important to
make sure they have the skills to succeed
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Organizational policies/procedures
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Applicable Regulations
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NPMA Certification
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ASTM Standards
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AIA Industry Leading Practices
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Rotational and cross-training opportunities
If you don’t know the rules you can’t play the game
Leaders in Asset Management
What We Did
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Top-to-bottom review of property procedures to
ensure alignment with industry leading practices
and current business operations
Held internal CPPS certification effort for the
entire department to provide a basic foundation
of industry knowledge
Encourage participation in local NPMA chapter
meetings
Hold monthly Property Management brown bag
educational sessions
Leaders in Asset Management
Participate in the Process
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It’s important to actively shape the rules of the
game
If you’re only a bystander you’re always in
reactive mode
• Is your property organization up to speed on the
latest industry developments?
• Do your organization’s property policies reflect
industry leading practices?
• Does your organization include people in industry
leadership roles?
• Does your organization participate in shaping
industry regulations and standards?
Leaders in Asset Management
22-Mar-16
What We Did
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Took on leadership roles in NPMA and
ASTM
Increased overall team participation in
NPMA
Increased participation in AIA Property
Management Council
Leaders in Asset Management
Market Your Organization
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Your organization can’t be valued if others don’t
know what you do
Take every opportunity to promote asset
management to internal and external customers
• Brief senior management staff meetings
• Brown bag lunch presentations
• Invite management to NPMA meetings
• Newsletters
• Awards
• Contests
• Be creative!
Leaders in Asset Management
What We Did
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Present on Asset Management topics in front of
Executive Management staff meetings
Develop an internal Property 101 presentation for
general property education
Hold brown bag lunch education sessions for
program staff and others
Participate on the core staff teams of other
business organizations
Have asset management topics featured in
internal newsletters
Develop “The Biggest Loser” contest to
encourage disposition
Leaders in Asset Management
Collaboration Over Conflict
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Your organization can thrive by seeking win-win
solutions with stakeholders instead of “rock
chucking”
Focus on opportunities to create mutually beneficial
outcomes:
• Audits
• Ownership of internal initiatives
Seek to educate stakeholders on asset management
best practices
• Management
• Contractors
• Auditors
• Customers
Leaders in Asset Management
How Do We Reach Our Goals?
What has worked for
your organization?
What might you do
differently in the
future?
Leaders in Asset Management
Continue the Discussion
Brandon Kriner, CPPM CF
Harris Corporation
(321) 327-7284
bkriner@harris.com
Leaders in Asset Management