Muhammad Faisal Qureshi
Mobile: +971 50 8936060
+971 50 3762163
E-mail : mfq3574@hotmail.com
D.O.B : 03rd May 1974
PROFILE SYNOPSIS
Competent professional with 15+ years of experience in leading hotels demonstrating expertise in
Front office operations, MIS Reporting, Training-development and Guest Relationship Management.
Noted in past service records for successfully running assigned departments, dealing with variety
of customers. An effective communicator and negotiator possess excellent relationship building,
interpersonal, organizational, and supervisory skills.
STRENGTHS
•
•
•
•
•
15+ years of work experience.
Energetic, Alert & Decisive, ability to work independent and as a team.
Confident, professional and capable of working on own initiative.
Excellent interpersonal & Communication skills.
Exceptional ability to manage and lead independently.
CAREER PROGRESSION
FRONT OFFICE MANAGER
ROYAL GRAND HOTEL SHARJAH (Pre Opening Member) (136 Rooms)
May 2012 Nov 2014
Job Summary:
Responsible for staff training program, daily and monthly MIS reports. Handling various customer
inquiries and complaints, promptly resolving issues. Keeping and maintaining best guest relations.
Planning and organizing various programs to motivate staff. Responsible for forecasting, revenue
management and global online reservation systems. Handling DMC and corporate sales to achieve
maximum targets.
NIGHT MANAGER
MOSCOW HOTEL DUBAI (Byblos Hospitality Group Of Hotels) (138 Rooms)
September 2005 to till April 2012
Job Summary:
Undertake overnight responsibility for reception, maintain knowledge of all company promotions
and pricing. Be responsible for evacuation in cases of emergency, acting as a first point of contact
for guests. Complete security checks at hourly intervals. Complete manager’s log book and maintain
records for all safety checks. Undertake additional administration duties, as requested by other
department heads and adhere to company policy for reporting accidents and incidents.
SALES EXECUTIVE – Corporate Sales
FEDEX PAKISTAN (KARACHI PAKISTAN)
February 2004 to July 2005
Job Summary:
Responsible for developing new customer base in the given territory, maintained existing clientele,
achieved monthly targets. Setting number of visits on daily basis to develop new clientele.
FRONT OFFICE SUPERVISOR
AVARI DUBAI HOTEL (178 Rooms)
May 2002 to March 2003
Job Summary:
Give immediate response on guest complaints and rectify their problems, Log down of incidents &
report to GM. Understand accident prevention policies. Assisted Front Office Manager in day to day
operations. Coordination between Front Office Department & Housekeeping department to rectify
discrepancies.
DUTY MANAGER / RESERVATION MANAGER
CARLTON RESORT HOTEL & CLUB KARACHI (76 Rooms)
September 2000 to April 2002
Job Summary:
Assist in the organization of all Front Desk staff for all pre season duties, coordination of key,
telephone and locker checks, collect and make initial count of Front Desk floats and any other
reasonable request as made by department head. Supervised reservation department, maintained
corporate and individual sales.
SALES EXECUTIVE
GERRY’S INTERNATIONAL (KARACHI PAKISTAN)
March 1998 – September 2000
Job Summary:
Responsible for developing new customer base in the given territory, maintained existing clientele,
achieved monthly targets. Setting number of visits on daily basis to develop new clientele.
DUTY MANAGER
HOLIDAY INN CROWNE PLAZA KARACHI (413 Rooms)
November 1995 - February 1998
Job Summary:
Assist in the organization of all Front Desk staff for all pre season duties, coordination of key,
telephone and locker checks, collect and make initial count of Front Desk floats and any other
reasonable request as made by department head.
GUEST SERVICES OFFICER
MARRIOTT HOTEL KARACHI (217 Rooms)
February 1993 - October 1995
Job Summary:
Responsible for handling front office reception and administration duties, including greeting guests
and offering them a beverage, answering phones, handling company inquiries, and sorting and
distributing mail. Also schedule meetings and travel for executives.
EDUCATIONAL QUALIFICATIONS
Bachelors Of Commerce (University Of Karachi)
ACHIEVEMENTS



Outstanding success in consistently delivering excellent customer focused services.
Successfully formulated and implemented strategies for smooth operations.
Played a key role in setting up policies and procedures.
IT SKILLS







OPERA
FIDELIO Version 6.1 & 7
WISH.net Version 7.2.0.3.A
M.A.R.S.H.A (Marriott Automatic Reservation System For Hotel Accommodation)
HOLIDEX (Holiday Inn World-wide Reservation Exchange)
Microsoft Office (Word, Excel & Power Point)
Internet and E-mail applications
AWARDS
MARRIOTT HOTEL KARACHI


HIGHEST UPSELLER award continuously six months from August 1994 to January 1995
COMMENDATION CERTIFICATE in November 1994.
HOLIDAY INN CROWNE PLAZA

EMPLOYEE OF THE MONTH in January 1996.
LANGUAGES
English (Fluent)
Arabic (Official)
Urdu (Fluent)

Arshad Hussain
COO
FedEx (Karachi/Pakistan)

Ashfaq Sheikh
Hotel Manager
Citymax Hotel Sharjah

Sharafat Ali Shah
Operation Manager
Imperial Hotel Apartments Dubai
REFERENCES