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Fall 2014
MG 370 - OPERATIONS MANAGEMENT
Dr. Larry E. Stapleton
Office: ADM - Scovill 310D
Office Phone: (217) 424 - 6361
e-mail Address: lstapleton@millikin.edu
Class Room: SCO 109
Class Schedule: Section 01 – MWF 9 – 9:50 AM
Section 02 – MWF 10 -10:50 AM
Office Hours:
MWF 1 – 3:00 PM; Tues by appointment.
Course Overview
A practical study of the decisions required to design, operate and control a
manufacturing or service operations. This course explores the various relationships
between these organizational decisions, Operations and other disciplines within the
organization. The relationships are discussed and documented through the use of
Business Process Management and Visio. The organizational decisions explored include
forecasting, planning of personnel and equipment, inventory planning and control,
scheduling, project management, theory of constraints, and quality assurance.
Operations system is the part of an organization that transforms scarce resources and
management decisions in to products. These scarce resources can be in the form of
land, labor, raw materials, intermediate components and capital. The resultant products
may be physical goods or services. Operations management is the utilization of
techniques that attempt to optimize the transformation process. A major focus of this
course is on understanding the language and methodologies the student will need to
support the design, operation and control of a manufacturing or service process.
Tabor Objective:
Students will apply those problem-solving and decision-making skills expected of entrylevel business professionals.
Business Management Objective:
Understand the role of management, including the language and methodologies
supporting the design and operational control of a manufacturing or service process
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Course Objectives:
This course will strive to achieve the following goals:
1. The student will understand why Operations Management is important to their
business education.
2. The student will gain an understanding of the operations management function and
its relationship with other functional areas.
3. The student will understand the organizational structure, decisions and actions found
in Operations Management.
4. The student will develop awareness of the organization and product decisions that
must be made to develop the Operations Management capabilities and capacities.
5. The student will learn the analytical techniques of operations management. These
include universal operations management concepts such as forecasting, aggregate
planning, capacity planning, project management and dependent versus
independent demand. They also include the functional areas within operations
management such as master scheduling, inventory control and quality control.
Course Prerequisite: Junior Standing and MA 220
COURSE MATERIAL
1. Schroeder Operations Management, Contemporary Concepts and Cases, 6th
Edition, Irwin-McGraw-Hill, 2010
2. Goldratt, Eliyahu M. and Jeff Cox The Goal, 2nd Revised Edition (or later revision),
North River Press Inc, 1992
3. Additional relevant readings will be assigned or provided as the related topic is
discussed.
4. Lecture notes will be available on Moodle.
COURSE GRADING
Course grades will be based on examinations, homework, quizzes, class participation
and class attendance.
Pre-Class Discussion Questions
Project
Homework
Class Participation
Total
100 pts
100 pts
100 pts
50 pts
650 pts
3
Grade
A
AB+
B
BC+
C
CD+
D
DF
Upper Limit
100%
92.9%
89.9%
86.9%
82.9%
79.9%
76.9%
72.9%
69.9%
66.9%
62.9%
< 60%
Lower Limit
93%
90%
87%
83%
80%
77%
73%
70%
67%
63%
60%
WRITING AND PRESENTATION EVALUATION
Tabor is dedicated to assess the writing and presentation level for each student. To
provide a consistent means of assessing the student’s writing and presentation skills an
Assessment Guide for each is provided in Moodle. It is the student’s responsibility to
download these guides and familiarize them self with Tabor’s expectations on what
constitutes acceptable writing and presentations.
Additional criteria to evaluate a writing or presentation assignment may be applied by
the instructor. This additional evaluation covers the content and other aspects the
instructor believes to be relevant to the assignment.
STUDENT – INSTRUCTOR COMMUNICATION
Each student is highly encouraged to visit the instructor several times during the course
of the class to ask questions or offer feedback on the course. Student feedback during
the course is highly valued and a student should feel free to offer. Inquiry on a topic
does not only exist during the scheduled class time. The student should feel free to
come by the instructor’s office and discuss any problems with the class or just to gain
further insight into a particular topic.
Reading
The reading assignment is to be completed prior to the class that it will be discussed.
The reading assignment is to prepare the student for the in-class discussion, case
studies and simulations relating to the topic to be discussed in class. Each reading
assignment is combined with assigned discussion questions found in the back of each
chapter and/or defined within the syllabus. The discussion questions are stated within
the daily activity matrix given below. The discussion questions are will be graded on a 1
– 5 point scale depending on how thorough nature of your discussion.
Since the discussion questions will be your exam for understanding the content of the
chapters it is important that you turn in the discussion questions on time. The papers
are due to be submitted via email. Emails that are time stamped after the star time of
the class will be considered late.
NO LATE PAPERS WILL BE ACCEPTED, DO NOT ASK.
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HOMEWORK
The purpose of the homework is to serve as a gauge for the student to measure their
understanding of the material presented in class and in the text. To gain credit for the
homework points each student will hand in a complete set of answers at the beginning
of each class. Homework turned in after the class period in which they are due will not
be given credit. If you have questions on the homework see me before class or during
office hours. Also homework turned in incomplete or done in a haphazard and illegible
fashion will not be given credit. Solutions for the homework will be posted on Moodle.
Homework is due as stated in the syllabus unless otherwise stated in class. Late
Homework will not be accepted.
HOMEWORK IS TO BE EMAILED.
ATTENDANCE AND CLASS PARTICIPATION
Attendance is expected and required. Our discussion and the associated notes are
meant to supplement the text. The topics, examples and discussion held during each
class period are potential exam questions. Class participation is expected. The
grade given for class participation will depend upon how much the student contributes
to and expands the discussion of the current subject. A positive score will be given to
those who provide consistent and relevant comments on the topics discussed. Simply
coming to class will not be considered participation.
Students missing more than 3 classes during a semester will be
subject to a reduction in participation points
No food is allowed in class. Bottles with sealed tops are allowed.
Cellphones should be placed in placed in book bags/purses or coats. They
should not be on the desk.
PATHWAY to SUCCESS
Each student is expected to prepare for class. Preparing for class consists of:
- Having read the reading assignment
- Completed the homework problems assigned, on time.
- Compiled a list of questions on sections of the text or problems, which needs further
elaboration.
- Be able to discuss "real-world" applications for the principles to be discussed.
- Provide relevant job related activities to share with your colleagues
These last two points can be considered from previous or current work experience or
from a consumer perspective.
The lecture notes are not meant to be an outline of the text, but are meant to provide an
alternative approach to presenting the subject material. To gain full advantage of the
course the student should read the assigned chapters in the text and the lecture notes.
Combined these two resources will provide a more full understanding of the topic.
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ACADEMIC HONESTY
My policy is simple: DON’T DO IT. Any student caught cheating will be given a Zero
for the assignment. Discussion questions and homework which the instructor believes
are copied from another student will be given a zero for the assignment. Since it is
difficult to understand whose work is the original, both papers will be given a zero. In
addition, a letter outlining the event will be prepared with a copy sent to the Dean and
one to the registrar from placement in your personal file.
The gain from cheating is short term but a notation of cheating on your permanent file
will follow you for life.
DISABILITY ARRANGEMENTS:
It is the responsibility of the student to inform the instructor of any special needs he/she
requires. All reasonable accommodations will be made to facilitate the student’s
learning process. The student will provide proper documentation regarding any learning
accommodations from the appropriate Millikin department.
COURSE SCHEDULE
The instructor will attempt to adhere to the following course schedule but reserves the
right to modify the course content, class assignments and activities, and/or dates as
deemed necessary by the progress of the class.
MG 370 - OPERATIONS MANAGEMENT
Date
Class Topic or
Exercise
Reading
8/25
Intro to Operations
Management and the
Relationship of Business
Process Management
Chapter 1 (pp 2-18)
8/27
Process Flow Analysis
Chapter 6
(pp110-128)
8/29
Present your flowchart
9/3
Supply Chain
Management
Chapter 10
(pp222-247)
9/5
Global Supply Chain
Mgmt
Develop a supply
chain - In Class
9/8
Process Selection
Chapter 4
(pp 62-82)
9/10
Present your flowchart
9/12
Case study
Read case study
Homework
(Due beginning of class)
Answer Discussion
Questions1,3,4,5 and 6 (Pg 19)
(due on 8/27)
Discussion Questions 1,2,3,4,5,8
(pg 131)
Develop a Flowchart on something
you are familiar;
Discussion Questions 1,3,5,10 and
14
Develop a supply chain flow chart
using the product that you created
last week.
Discussion questions 1,2,9,14, and
19
Write a paper describing how your
previous flowchart relates to the
points discussed in this chapter
(process type, order fulfillment,
process decision)
Write a paper summarizing the case
study
6
9/15
Forecasting
Techniques
9/17
Techniques
Forecast Accuracy
9/19
Present your analysis
9/22
Aggregate Planning
9/24
Case Study
techniques
Chapter 11
(pp 251 – 272)
Discussion Questions 1, 3,4,5,8
(pg 276)
Read Case Study
Merriwell Bag Co
(pg 504 – 505)
Chapter 12
(pp 285 – 307)
Read Case Study on
Website
Perform analysis and write up
results for case
Answer questions 1,2,3
Discussion Questions
See questions on Website
Chapter 16
(pp 404 – 423)
Read Case Study on
Website
Discussion Questions
See questions on Website
Discussion Questions
See questions on Website
9/26
Student presentation
9/29
MRP
10/1
Case Study
10/3
Student Presentation
10/6
Inventory Management
EOQ/ Prod run
Quantity Discount
ROP, Single period
Review
Chapter 15
(pp 370-393)
10/13
Case Study
Read Case Study on
Website
TBA
10/15
Student Presentation
10/1710/20
10/22
Fall Break
Chapter 13
(pp 320 – 334)
Discussion Questions
See questions on Website
10/24
FCFS, SPT, EDD
Johnson Rule
10/27
Review
10/29
Case Study
10/8
10/10
10/31
Scheduling
Read Case Study on
Website
,Student Presentation
11/3
Quality Management
11/5
Quality Measurement
11/7
TBA
SPC Charts: X & R
11/10
SPC Charts: C & P
11/12
Cp & Cpk
Chapter 8
(pp 162 – 185)
Chapter 9
(pp 189 – 210)
Discussion Questions
See questions on Website
Discussion Questions
See questions on Website
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11/14
Review
11/17
Case Study
11/19
11/21
11/24
12/1
Student presentation
Theory Of Constraints
12/3
12/5
12/8
12/10
12/12
12/15-19
Read Case Study on
Website
Case Study
Student Presentation
Lean
Project Review
Project Review
Final
Notes; The Goal
Discussion Questions
See questions on Website
Read Case Study on
Website
Chapter 7
(pp 134 – 155)
Discussion Questions
See questions on Website