Copyright © 2013 Tech Mahindra. All rights reserved.
1
CONTENTS
Mahindra Group & Tech Mahindra
Europe Overview
Our Strategy
Copyright © 2013 Tech Mahindra. All rights reserved.
2
Aerospace
Automotive
Components
Defense
THE MAHINDRA GROUP
6 decades
$18.2 bn
of excellence
revenue
188,000
100+
Associates
Countries
Farm Equipment
Information
Technology
Financial Services
Leisure & Hospitality
Real Estate
Retail
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TECH MAHINDRA
$3.1 bn
25 years
revenue
90,000
60
537
Associates
Countries
Clients
Copyright © 2013 Tech Mahindra. All rights reserved.
4
Our Mission 2015
2
0
1
5
Growth metric
Operational metric
Zero difference in EBIDTA
with fastest growing peer
Shareholder
value & Associate
delight metric
Leadership metric
Doubling revenues to
USD 5 billion with key focus
on Telecom, Manufacturing,
BFSI, Healthcare,
Retail and Energy
Copyright © 2014 Tech Mahindra. All rights reserved.
#1 in valuation growth
(CAGR) among peers and
Best Employer
by 2015
To be in the Top 5 brands in
the following areas through
competency and innovation Enterprise Business,
Mobility, Analytics,
Engineering Services and
Emerging Markets
5
CONTENTS
Mahindra Group & Tech Mahindra
Europe Overview
Our Strategy
Copyright © 2013
2014 Tech Mahindra. All rights reserved.
6
Europe overview
1.
Stable & Strong
Revenue Base
Partnership with
local SIs (KMD,
Volvo IT,
TeliaSonera)
5.
Strong Partner
Strategy
Investment
in Solutions &
Platforms
Copyright © 2014 Tech Mahindra. All rights reserved.
4.
Innovation
Europe, a Billion USD
market for Tech Mahindra
2.
Conscious of
EU Macro Drivers
3.
Localisation
(Geo focus)
Integral part of
business & future
strategy
UK/I,DACH,
Benelux, Nordics, France & Others
Country led business
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Our presence in Europe
Branch offices (15)
Development Centers (8)
Finland
Norrway
Eindhoven &
The Hague
Milton Keynes
Belfast
Brussels
UK
Sweden
Denmark Lund
NL
Belgium Germany
Basingstoke
France
Czech
Republic
Switzerland
Toulouse
Italy
Spain
Copyright © 2014 Tech Mahindra. All rights reserved.
8
Europe’s Business Split
Europe: Contributes to 33%
of total TechM revenues
Total 2900+ Associates
based in Europe & 7000
offshore working for
European customers
Retail, CPG, Infra
140+ customers
TME
7 Development Centers
Business footprint spans
more than 20 Countries
15 Sales Offices
Augmented by TechM
LATAM capability to address
some of the multilingual
needs
Partnership with niche,
specialist vendors
Telecom
3%
5%
Manufacturing
6%
6%
6%
13%
62%
Healthcare & Life
Sciences
BFSI
Public Services
Copyright © 2014 Tech Mahindra. All rights reserved.
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Key highlights
Moving forward with existing
relationships
UK
30+ new logos acquired in FY 13
Five new delivery Centers established:
Hague, Toulouse ,Eindhoven ,Lund &
Brussels
Acquired Sweden based Sony Mobile
Communication's Type Approval Lab
Swiss
Germany
Nordics
Benelux
FROC
Copyright © 2014 Tech Mahindra. All rights reserved.
10
Media Buzz
Copyright © 2014 Tech Mahindra. All rights reserved.
11
CONTENTS
Mahindra Group & Tech Mahindra
Europe Overview
Our Strategy
Copyright © 2013
2014 Tech Mahindra. All rights reserved.
12
12
Our Strategy
Vertical
Focus
Extend the Core
Partner
Ecosystem
Delivery
Excellence
Accelerate & Invest
Customer
Innovative
Solutions &
Platforms
Copyright © 2014 Tech Mahindra. All rights reserved.
Human
Capital
Region
Focus
13
Germany
Germany & Austria
IT Revenues
$ 140 million
Key Verticals
Solution Offering
Service Offerings
a. Manufacturing,
Automotive, Aerospace
Warranty, DMS, Fleet, Telematics
b. Pharma, Health Care
PhysicianPulz, Art & Pack Mgt.
c. Banking, Finance
Expense Mgt, Platform BPO
d. Telecom
M2M, Billing, CRM
AMS, Infra, TaaS,
WaaS, iDecisions
Hamburg
Wolfsburg
Dusseldorf
Wiesbaden
Munich
Tech M Offices/Development Centers
Copyright © 2014 Tech Mahindra. All rights reserved.
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14
Sales Organization Structure - Telecom
Vishaal Gupta
Avichal K
Bhushan Patil
Sandeep Phadke
TEF Germany:
Amit J
Vodafone: Chirdeep D,
Shishir G, Sabya K,
KPN:
Jena P, Rahul R,
Rekha N, Ajay S, 1
TBH
TEF UK: Dipankar
S,
H3G: Shreyas B,
Ziggo, LGI: Anand
S, 1 TBH
TEF Spain: Akhil
G,
TEF LatAm: Jose
Correa
TalkTalk: Ashish P
UK Growth (Colt,
Virgin, EE, Others):
Avtar C, Ashish R,
Gurvinder S
E-Plus: TBH
FT, Orange,
Mobistar: Didier L
Tele2, UMKBW,
Telekom Austria:
Rajneesh S
Carsten Mieth
DTAG (Germany,
Austria, NL, CZ,
Slovakia); PPF (CZ,
Slovak): Akshay
Bhandari
Kanchana Ravi
Ericsson, Sony
Mobile: Anders H
TeliaSonera,
Comptel, Telenor:
Kishan C
DTAG (Rom, Hun,
Pol); Telenor (Hun);
Polkomtel; Polksa:
Abhishek S
DT Lund, Doro,
Gambro: Mansing
Bhor
Sunrise Switz,
T-Systems UK,
Eircom Ireland:
Deepak M
ALU: Gnanender V.
Tech Talenta: Alan C,
Nitin M, Vijayakumar
KS, Yadavendra N,
Ashutosh Sharma
SBO Ops
Copyright © 2014 Tech Mahindra. All rights reserved.
15
Switzerland Footprint
TechM in Switzerland
TechM has 1700+ employees working for Swiss Customers,
200+ in Switzerland
Offices in Zurich, Basel & Geneva since 1997
• IT sponsor for FIFA World Cup Event
• Strategic Partnership with Nestlé, Swisscom, SwissRe &
Roche
UK Development Center
Mahindra Group in Germany
•
•
•
•
Mahindra Forgings AG Europe, One of the top 5 forging companies
in the world, Based in Aalen. Serving several automotive OEM’s
Mahindra Forgings employs 2000+ German employees
Mahindra IT has Development center at Wiesbaden and Hamburg.
Limited seat, Scaled up based on demand.
Copyright © 2014 Tech Mahindra. All rights reserved.
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•
•
Development canter at Milton Keynes
2000+ employees are based out of UK
Serving several Fortune 500 customers in UK
BT is a renowned partner of Tech Mahindra
Providing services across the technology in this facility.
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Switzerland Case Study- Outstanding Journey with
Global Food Major
10 Years of Delivery Excellence and Trust
Relationship
• Since 2003, Strategic & Preferred partner for
implementation and support of GLOBE (Largest and
complex SAP engagement
• Significant association- tracked at CEO level
About Customer
Key Highlights
• Excellent track record for delivery
• 1200+ Resources across Globe
• 24X7 Global E2E support.
• Managed Services
• Service Based Contract for Support.
• Leverage offshore for implementation & rollouts
• Increased YoY productivity
• Maturity level 4/5 - striding towards 6
• Productivity- KPIs tied to business outcomes
• 169,000 Users support globally
• Over 350+ servers Support
Key Achievements:
• 190,000 Incidents closed in 2012 across SAP Service lines.
• 12000+ functional configuration delivered in 2012
• Delivery excellence meeting all the SLAs / KPIs consistently for the
past 3 years across all service lines.
• On-time delivery & 99.5% availability ( Avg First Time Right –
98%).
• 90% delivery & services – offshore based.
• Centralized Knowledge repository.
• Virtualized Dash board based Service Reviews
• Six Sigma based initiatives across the service lines
• Well-motivated Team (10% attrition).
• #42 of Fortune 500 . (Revenue 2012: $ 98.3 B).
• Powdered and liquid beverages, Water, Milk products and Ice cream,
Nutrition, Prepared dishes and cooking aids, Confectionery, PetCare
and Pharmaceutical products
FICO
Copyright © 2014 Tech Mahindra. All rights reserved.
HCM SCM APO
PP
SRM CRM QM P2P
MM
WM
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Thank You
Copyright © 2014 Tech Mahindra. All rights reserved.
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