Chapter Nine
Attracting and
Retaining the Best
Employees
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Learning Objectives
1. Describe the major components of human resources
2.
3.
4.
5.
6.
7.
8.
management
Identify the steps in human resources planning
Describe cultural diversity and understand some of the
challenges and opportunities associated with it
Explain the objectives and uses of job analysis
Describe the processes of recruiting, employee selection,
and orientation
Discuss the primary elements of employee compensation
and benefits
Explain the purposes and techniques of employee
training, development, and performance appraisal
Outline the major legislation affecting human resources
management
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Human Resources Management (HRM)
Define Human Resources Management (HRM)
Know and be able to explain the HRM activities
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•
•
•
•
Human Resources Planning
Job Analysis
Recruiting
Selection
Orientation
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Human Resources Management (HRM) (cont’d)
Maintaining
• Be prepared to define and discuss
- Employee Relations
- Compensation
- Benefits
Development
• Be able to define and discuss the importance of
- Training and Development
- Performance Appraisal
Who is responsible for HRM?
Who develops and delivers HRM activities?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Human Resources Planning
Define Human Resources Planning
Be prepared to discuss how a firm forecasts
human resources demand
• What are the factors affecting HR demand?
• Who determines the number of employees needed
and their qualifications?
Who forecasts human resources supply?
• What are the factors affecting HR supply?
• Be familiar with supply forecasting techniques
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Supply and Demand
How does a firm match supply with demand?
• What does a firm do if demand is greater than
supply and vice versa?
• Know the methods used to reduce the
workforce when necessary
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Cultural Diversity in Human Resources
Be prepared to discuss Cultural Diversity
• Its definition
• The advantages of diversity
• The challenges of diversity
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Job Analysis
Define
• Job Analysis
• Job Description
• Job Specification
What are these three things used for?
Define Recruiting, Selection and Orientation
• What are their purposes?
Discuss the advantages and disadvantages of
Internal versus External Recruiting
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Recruiting, Selection, and Orientation (cont’d)
What are means used to Select employees?
Be familiar with the importance and role of the
following in the recruiting and selecting process
•
•
•
•
•
Employment Applications
Employment Tests
Interviews
Assessment Centers
References
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Compensation and Benefits
Be able to discuss what an effective
employee reward system must include
Define
•
•
•
•
•
•
•
Compensation
Compensation System
Wage Level
Wage Survey
Wage Structure
Job Evaluation
Comparable Worth
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Compensation Decisions (cont’d)
On what are Individual Wages based?
• Why might the individual wages of two individuals
differ?
Know the different types of compensation
•
•
•
•
•
•
Hourly Wage
Salary
Commission
Incentive Payment
Lump-Sum Salary Increase
Profit Sharing
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Employee Benefits
Define Employee Benefits
Be able to explain different types of benefits
• Pay for time not worked
• Insurance packages
• Pension and Retirement programs
• Required by law
• Other benefits
Discuss Flexible Benefits Plan
• Advantages and disadvantages
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Training and Development
Define
• Employee Training
• Management Development
How is a training program developed?
How are training needs analyzed?
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Training and Development Methods
List and define training and development methods
• On-the-Job
• Simulation
• Classroom Teaching and Lectures
• Conferences and Seminars
• Role Playing
How is the success of a training program
evaluated?
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Performance Appraisal
Define Performance Appraisal
What are the uses of performance appraisal?
Be familiar with common evaluation techniques
• Objective Methods
• Judgmental Methods
How does a manager avoid appraisal errors?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Performance Feedback
Why is Performance Feedback important for
employees?
What are common approaches to performance
feedback?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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The Legal Environment of HRM
Be familiar with the major HRM legislation
• National Labor Relations Act and Labor-Management Relations
Act (1935)
• Fair Labor Standards Act (1938)
• Labor-Management Relations Act (1947)
• Equal Pay Act (1963)
• Title VII of the Civil Right Act (1964)
• Age Discrimination in Employment Act (1967-1986)
• Occupational Safety and Health Act (1970)
• Employment Retirement Income Security Act (1974)
• Employment Retirement Income Security Act (1974)
• Worker Adjustment and Retraining Notification (WARN) Act
(1988)
• Americans with Disabilities Act (1990)
• Civil Rights Act (1991)
• Family and Medical Leave Act (1993)
• Affordable Care Act (2010)
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Affirmative Action
Know what Affirmative Action is
To whom does it apply?
How does it affect the workplace?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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