—
Principal / Project Director:
Provider Development
Information for applicants
July 2015
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OPM
252b Gray’s Inn Road
London
WC1X 8XG
CLASSIFICATION: OPEN
0845 055 3900
www.opm.co.uk
info@opm.co.uk
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Purpose
Lead the OPM Group’s consultancy support to providers of public services. The post-holder will
lead OPM Group’s offers for service transformation, quality improvement and performance
improvement. While the initial focus is healthcare and social care providers, the role will work
across the public, private and Third sectors to develop new offers. This is a key corporate
leadership role, building on OPM Group’s strengths in organisational development, change
management, capacity building, and services re-design.
Main responsibilities
Delivery
— Leading and overseeing the delivery of a portfolio of projects. This will include responsibility
and accountability for:

overall approach to project design and planning, including resourcing and use of associates

development of OPM Group services, products and replicable consultancy approaches

accountability for portfolio P&L

performance management and quality control across the whole portfolio to ensure projects
are delivered to OPM Group’s very high quality standards.
— Account management for a set of clients and partners to ensure the development of longterm productive relationships.
— Project direction and provision of technical support to project managers and project teams.
— Undertaking client work to a high standard.
— Meeting personal targets, project deadlines and expected quality standards.
Business Development
— Keeping abreast of developments in relevant markets and with competitors, and working
with the Director of Change, Consultation and Engagement and the Director of Business
Development, shaping the Group’s business development strategy.
— Representing the Group to major clients, opinion formers and partners in line with the
Group’s business development strategy.
— Identifying sales opportunities and ensuring the production of high quality bids and
proposals. Winning work.
— Supporting colleagues to take forward specific business development priorities and
initiatives.
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— Raising the profile of the Group through networking, speaking at major events, providing
opinion/thought pieces to the media, presence on social media.
Leadership and Management
— Line management responsibility for a group of project managers, providing ongoing
mentoring, development and performance support.
— Fostering a development culture in their area of business.
— Playing a full role in the corporate leadership of OPM Group as part of the senior
management team.
— Short and long-term business and capacity planning for their area.
— Implementing OPM Group’s equality and diversity policies.
— Living out OPM Group’s values.
Specialist
— Deploy expertise in response to clients’ strategic and operational improvement and financial
sustainability requirements, including providing programme governance and management
support, analytic capacity, organisational change and improvement services, stakeholder
engagement, capacity building and personal and team coaching.
Personal and Development
— Actively modelling the development of personal professional skills
— Supporting the development of other OPM Group staff.
Other
— Undertaking any other appropriate duties as required.
Key relationships
— Directors and project managers (senior consultants)
— Project teams
— Other members of OPM Group
— Clients, partners and other key stakeholders.
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Person Specification
Essential
Desirable
Training and
education
— Good relevant under-graduate degree
or equivalent qualification.
— Relevant higher degree
Experience
— Significant experience in a
professional research or consultancy
environment
— Well established client
base/networks.
— Outstanding professional experience
delivering consultancy support to
providers of public services (e.g.,
healthcare or social care), with a
particular emphasis on service
transformation, quality improvement
and performance improvement.
— Demonstrable experience of planning
and managing project resources, risks
and contracts.
— Experienced at working at the most
senior levels within organisations,
including working confidently with chief
officers, senior executives and boards.
— Experience of managing and
developing staff.
— Demonstrable business development
track record including work winning
and client relationship management.
Achievement of sales targets and
project profitability.
— Management experience
in the NHS or local
government.
— Experience with OPM’s
key clients in local
government and health,
e.g., acute trusts, social
care services, large
charities.
— Experience with the
theory and practice of
organisational
development and change
in the public sector.
— Experience of
designing and
delivering complex
change programmes in
the public sector.
— Demonstrable track record of
successful delivery of a portfolio of
complex projects.
Skills and
knowledge
— Recognised thought leader in area
health or social care improvement,
with an outstanding external
reputation.
— Deep sector knowledge, particularly in
health and local government sectors,
CLASSIFICATION: OPEN
— Knowledge of public
sector governance
— Knowledge of the
regulatory environment
for public services
— Knowledge of
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and up to date with cutting edge
developments in public policy
commissioning practices
— Stakeholder management skills
— Excellent oral and written
communication skills.
— Very confident and effective
communicator in a range of settings
and media, including public speaking
and publications. Capable of delivering
high quality presentations to senior
audiences.
— Able to tailor communications
appropriately to the audience.
— Excellent networker.
— Business development skills
— Account management skills,
specifically client relationship
management.
— Highly advanced analytical skills,
including financial analysis skills.
— Strategic thinker.
— Creative problem solver.
— Good quantitative analysis and
numeracy skills.
— Good IT skills.
— Understanding of how social media
may be applied across the range of
OPM Group’s work.
Behavioural
skills
— Leader - able to motivate and enthuse
senior and junior staff, and to develop
their potential.
— Very strong customer focus; excellent
customer service and client
awareness. Very good understanding
of the client perspective.
— Able to work well with diverse client
and community groups,
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— Highly credible with groups of very
senior managers.
— Able to work collaboratively with
colleagues.
— Enthusiasm for learning.
— Able to juggle and deliver multiple
projects under pressure and against
competing deadlines.
— Able to cope with a high degree of
ambiguity.
— Able to work under pressure and to
tight timescales.
— Flexible – willing to work on different
types of project and across different
sectors.
Special
circumstances
— Willingness to travel on occasion.
General
— Willingness to work as a team member
and help colleagues during busy
periods
— Willingness to work occasional
unsociable hours.
— Understanding of public
services
— A commitment to OPM Group
ownership and governance model.
— A commitment to the values of OPM
Group and to observing the OPM
Group charter.
— Ability to behave in a manner
consistent with principles of fairness
and equality, supporting the
implementation of our Equality and
Diversity policies.
CLASSIFICATION: OPEN
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About the OPM Group
The OPM Group is an employee-owned public interest company dedicated to improving social
results. We help organisations make a greater social impact and respond positively to change.
The OPM Group is made up of OPM and Dialogue by Design.
OPM
OPM (www.opm.co.uk) work with organisations in health, social care, local and central
government, children’s services, education, the police and community safety, the voluntary sector,
research, regulation and utilities. All the people we work with share a common commitment: a
determination to improve the well-being of the communities they serve.
We have a wide experience in partnerships, innovation, improvement and efficiency, leadership
and management development, research and evaluation, setting up employee-owned mutuals,
commissioning, public service futures, coaching, deliberation and dialogue.
Our knowledge of social policy and public services is unrivalled. We are leading thinkers about the
future of public services and we speak with authority about challenging issues.
Dialogue by Design
Dialogue by Design (www.dialoguebydesign.co.uk ) is one of the UK’s leading engagement and
consultation agencies. We provide strategic and practical support to our clients to help them
engage effectively with stakeholders and/or members of the public, using a range of approaches,
including online and face-to-face.
Much of our work concerns environmental, energy and planning issues but we also work across a
range of other areas, including science, health and corporate social responsibility. We are
committed to providing independent, democratic and open channels for public and stakeholder
participation, at a local and national level.
We work in both the public and private sectors. Over the past few years our clients have included
The Environment Agency, National Grid, HS2, EDF Energy, Defra, the Department for Transport
and local authorities.
The OPM Group Charter
Working with you to improve social results
The OPM Group is committed to improving the quality of life for all communities by working with
clients and the public to help them achieve the social results they desire.
As a member of the OPM Group:
— I am committed to delivering high quality work and to helping to achieve social results.
— I am committed to my own development to sustain and increase my contribution to the OPM
Group, and expect others to provide appropriate support and opportunities.
— I will behave with integrity, honesty and courtesy at all times, and expect the same from
others.
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— I will contribute to providing a productive and supportive working environment, and will ask
for and offer support when it is needed, and expect others to do the same.
— I will be fair and open in my expectations of others, and expect the same from them.
— I will take responsibility for reflecting and demonstrating the values of the OPM Group
outside the organisation.
All members of the OPM Group are expected to uphold the charter in the organisation, and be
active in ensuring its principles and values underpin all our behaviours, work and the continued
success of the organisation.
CLASSIFICATION: OPEN
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