Thomas Baron
GS GLM – 25 March 2013
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Universal Videoconference with Vidyo
Conference Rooms Service
Webcast & Recording Service
Indico Service
Public Displays Service
Videoconference at CERN
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EVO since the late 90s
Built on the requirements of HEP communities
Tendering needed in 2008 following EVO’s change
of business model
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Setup of a committee (LCEB) with representatives of
major user communities
Establishing requirements
Informal market survey
Only two products could cope with specs
Pilot for 6 months
Selection of Vidyo
1st January 2013: end of EVO support at CERN
Vidyo: Company Profile
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Based in Hackensack NJ, USA
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Founded 2005
250+ employees
60+ in R&D
Industry traction
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Based on multiple patents around h264 SVC
Several major OEMs: Google+ hangouts, HP,
Nintendo Wii U
50+ worldwide service providers
3000s customers
Vidyo at CERN
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Since December 2011
Universal videoconference system
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From Vidyo clients (connection through Vidyo routers)
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From 3rd-party clients (through Vidyo gateways)
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Desktops (Windows, MacOSX, selected linux flavors)
Mobile devices (iOS and Android)
Rooms (CERN VC rooms) to the H323/SIP protocols
Phones
Strong points
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Extensible (several hundreds in a single meeting)
Very small latency (natural interactions)
Good A/V quality and resilience/adaptability to poor network
conditions
Simple interface
Good integration possibilities
Vidyo Service Scale
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~20000 users
800-1600 connections
21-168 H323 (rooms)
12 recordings
Vidyo Eligible Users
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Anyone with a valid CERN account
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Register at https://account.cern.ch/account/
“Services” link
can participate in meetings
create virtual rooms
invite other users
moderate meetings
Non-CERN users
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can participate as guests
Vidyo Worldwide Service Topology
Portals
2
Routers
20
Router
Gateways
10
Proxy
Vidyo: Usage Evolution
Vidyo: Usage Evolution
Usage Evolution
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Current peaks
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max Simultaneous connections: ~750
max number of people in one meeting: 252
max phone usage: 100k minutes in 1 month
more than 3200 meetings per month
more than 5000 distinct users and 3000 Guests
per month
more than 18000 clients have been installed
(mobile and desktop)
Vidyo Client Main Features
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Main features
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Up to 8 videos displayed – last speakers
• Number and display format selectable
• Self view
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Multiple screen and window sharing
List of participants
Firewall traversal
• Using http proxy
Access From Desktops
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Indico
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Participants
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Managers
Vidyo portal
Access from CERN Meeting Rooms
Room VC
equipment
This
PC
Access from non-CERN meeting rooms
IVR: dial gateway IP
CERN or Internet2
Access from Phones
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Dial one of
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Geneva (CH): +41225330322
Tool free number (US): +18665777460
London (UK): +442030510622
Madrid (SP) +34911233708
Tokyo (JP) +81345790501
Nikhef (NL): +31207165248
Desy (DE) +494089981350
Cesnet (CZ) +420950072376
Enter the meeting extension and «#»
Service Evolution
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New client with integrated chat - Q2 2013
New phone access points in CERN
collaborating institutes - 2013
Skype gateway – Q2 2013
Linux consolidation – Q2 2013
Recording – Q3 2013
Webcasting
SSO?
Service Support
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1st level:
CERN Service Desk
Rooms, presence
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2nd level:
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3rd level:
Serco onsite
technicians
Vidyo
Engineers
CERN
Engineers
Service Support
VC/Vidyo use cases
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Work meetings
• Point2point calls
• Distance learning
• Public outreach: Masterclasses
• Remote Operation Centers
• Recruitment interviews
Equipment
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Rooms
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Desktops
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H323/SIP videoconference devices
Vidyo room systems
Webcam
Echo-cancellation table microphone
Headset
Tablets
Vidyo
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info:
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status page:
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http://cern.ch/vidyo
http://avc-dashboard.web.cern.ch/Vidyo
contact:
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vidyo-support@cern.ch
User training is available in the CERN technical
training catalogue
Conference Rooms Service
Conference Rooms Service
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Activities
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Equipment standardisation
Meeting room A/V design
Meeting room installation coordination
Equipment monitoring
Preventive maintenance
Corrective maintenance and Technical support
Conference Rooms Service
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Proposal to take over management of CERN
meeting rooms
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Each department remains the owner
Room management delegated to IT
Room upgrade/maintenance cost billed to department
The equipment must be standardized and networked
SLA available
Resources:
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Outsourced team of 5 for operation (extensible)
Two staff
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One CERN service manager
An additional technical expert
Conference Rooms Service
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Service coverage
CERN rooms
117
139
managed
unmanaged
GS rooms
11
14
managed
unmanaged
Conference Rooms Service
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Why using the service ?
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Standardise equipment: uniform room
management ease of use
Monitoring of equipment and regular
maintenance reliability
Available support and technical contact getting
help
Conference Rooms Service
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Main strategy
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Same setup/equipment everywhere
Remote monitoring (projectors, PCs, VCs,
screens)
Preventive maintenance (lamp change, filters,
battery replacement, regular visits, managed
PC)
Backed-up with professional tools (inforEAM,
ServiceNow)
Incident management
Conference Rooms Service
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Future plans & research
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Improving the equipment monitoring
Provide better service indicators
• Real room usage
• Investment plans
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E-locks?
Interactive room panels
• Information display
• On location room booking
• Support request
Conference Rooms Service
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info
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status page
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http://cern.ch/conference-rooms
http://avcdashboard.web.cern.ch/Conference%20rooms
contact
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conferencerooms-support@cern.ch
Webcast & Recording Services
Webcast & Recording Services
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Service available in equipped rooms:
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BE Auditorium Meyrin (6/2-024)
Council Chamber (503/1-001)
Filtration Plant (222/R-001)
Globe 1st floor (80/1-001)
IT Amphitheatre (31/3-004)
Main Amphitheatre (500/1-001)
Room Andersson (40/S2-A01)
Room Curie (40/S2-C01)
Room Georges Charpak (60/6-015)
TH Conference Room (4/3-006)
Training Center Room 11 (593-R-010)
Kjell Johnsen (30-07-18)
ATLAS Point 1 (3162-1-K01)
Webcast & Recording Services
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Live Webcast
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Usually 2 videos (speaker and slides)
Viewing on all platforms including mobiles
Internal capacity: ~4000 simultaneous viewers
Contract with Global CDN company (Limelight)
• 4th July: ~500k unique viewers; 56k simultaneous
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http://webcast.cern.ch
Webcast & Recording Services
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Recording
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Published on CDS with a link on Indico page
Dynamic and interactive playback interface
Webcast & Recording Services
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Service requests through Indico “Video Services”
(separate requests for webcast and recording)
Webcast & Recording Services
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site
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info
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http://informationtechnology.web.cern.ch/services/fe/webcast
status page
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http://webcast.cern.ch
http://avc-dashboard.web.cern.ch/Webcast
contact
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Webcast-support@cern.ch
Indico Service
Indico Service
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THE CERN hub for event
management
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Meeting and conference planning and
organisation (schedule, document
management, registration, epayment, etc.)
Central repository and long-term
archive of event-related documents
Physical room bookings
Collaboration services bookings
Chat interface
Indico Service
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site
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info
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http://informationtechnology.web.cern.ch/services/fe/indico
status page
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http://indico.cern.ch
http://avc-dashboard.web.cern.ch/Indico
contact
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Indico-support@cern.ch
Public Displays Service
Public Displays Service
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Network of connected information screens
One central server
Implemented using the Scala solution
Central management web interface
Service available for consulting on your
specific needs
Public Displays Service
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Currently managing 49 screens
• General Information Screens: 8 screens
in the 3 restaurants
Public Displays Service
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Conference Rooms attached screens
Public Displays Service
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General Meeting announcement
Public Displays Service
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Interactive information points
Public Displays Service
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ATLAS TV channels
Public Displays Service
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info
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status page
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http://informationtechnology.web.cern.ch/services/publicinformation-displays
http://avcdashboard.web.cern.ch/Public%20Screens
contact
• publicscreens-support@cern.ch
Thank you for your attention
Questions
Contact me:
Thomas Baron (IT-CIS-AVC)
Thomas.baron@cern.ch
Backup Slides
Vidyo SLD
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AV quality
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Aggregated video resolution on VidyoDesktop client: 1080p 30FPS
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The resolution will vary according to the PC hardware and available bandwidth.
The audio codec the Vidyo client can currently provide is Speex ultra-wideband
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Adaptable echo suppression built-in
All desktop software client versions will be able to achieve these quality levels given the appropriate hardware support and bandwidth
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Officially Supported clients
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Mobile Clients
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Windows XP, Vista or 7, (32 and 64 bits)
Mac OS X “ Leopard” 10.5 or higher
Linux
SLC 5+ (32 and 64 bits)
Ubuntu (32 and 64 bits)
Fedora Core 14+ (32 and 64 bits)
Debian 5+ (32 and 64 bits)
OpenSUSE 12.1+
Android-based devices (client available via the Android Market)
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iOS devices (iPhones and iPads) via the AppStore
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Recommended devices: Motorola Xoom, Motorola Atrix, iPhone4, iPad2
H.323/SIP terminals
Phones