Personal Details
Name
Home Address
Mobile Number
Email
On-Line
DOB
Richard J Keenlyside
33 Washford Close, Ingleby Barwick, Cleveland, TS17 0FY
ENGLAND UK
+44(0) 7917 097058
richard.keenlyside@intology.co.uk
http://www.intology.co.uk/richardkeenlyside.php
27th March 1973
http://www.linkedin.com/in/richardkeenlyside
Career summary
As an accomplished Senior Technology Executive with 24 years experience in my field and a
proven successful track record of achievements I am known in my industry for driving business
results through the delivery of exceptional services, the management of people and the focus on
the needs of those businesses. Historically in the positions of Senior Manager, Director, and more
recently self employed Consultant I have driven programmes by cutting through complex issues
within businesses requiring significant change or development. All projects have underpinned
project, portfolio and stakeholder management plus third party partners/vendors, operations,
commerce, information technology, strategic business development and off-shore 3rd party
management strategies.
To add to this my unique blend of skill sets which I have acquired throughout my diverse career
have enabled me to work across both business and technology verticals, with large to small
organisations, both direct and with individual clients. Business development, project and
programme management, business and strategic analysis, customer centricity, digital
transformation and omni-channel are just some of the key areas which have been high on my
delivery agenda.
Specialism’s
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TOM/ Portfolio Review/ Financial Management/ IT/ Project & Programme /Change
Management/ Strategic Planning & General Management
ERP/WMS Implementations (SAP, Oracle, Red Prairie, JDA and Manhattan)
Ecommerce/Commerce/Customer Centric (IBM Sterling Commerce, Oracle ATG)
PIM/CRM (Sage, Sales force, MS Dynamics, Oracle, GMP)/ Retail/ Multi-channel Ops
POS/ Managing agile development methodologies/ UML /Microsoft Server and Desktop
Applications/ SRUM master
MDM (Master Data Management)/ Data Modelling/ OOAD (Object orientated analysis and
design)
IT and Business Process Testing (QC – Quality Centre)/ Cloud Technologies/ Office 365
migration/ Data integration harmonization and Data Analytics
Education, Qualifications and Professional Membership
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MBA in Business Finance & Degree in Management & Business (Leicester University)
HNC & HND in Computer Science & BTEC in Information Technology
Six Sigma (Lean / Design For Six Sigma / Black Belt)
PRINCE-2 & ITIL (Practitioner)
Member of British Computer Society/Member of the Association. for Project Management
Confidential Resume of Richard.J.Keenlyside
Personal Attributes and Key Skills
Leadership and Self Motivation
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Embracing challenges/ anticipating business needs and getting the job done
Highly developed strategic thinker and natural leader / sets high standards for self and
others/team motivation
Ownership of results and prioritising activities to achieve by leading by example meeting
highly pressured timescales and deadlines
Communication at all levels including detailed business documentation measuring and
reporting on KRAs
Lead and Direct change strategies to a variety of businesses and delegate and measure
progress of individuals giving constructive feedback
Strategic Consultancy and Change Management
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Defining and executing Target Operating Models TQM, supporting change transformation
Analysing business processes to in large businesses facing change/acquisition to evaluate
changes required accommodating new systems and processes
Results orientated, following large programmes from imitation through to delivery and
helping clients identify and deliver value with pace, certainty and strategic alignment.
Blend both technology and business management, business analysis & consulting
experience to achieve results
Project / Programme Management
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Managing multi-million programmes through their natural lifecycles from business case
through to delivery, overseeing the financial analysis, budgeting, asset tracking and
business controls with an analytical approach to problem solving.
Over 10 years implementing programmes - infrastructure/software projects/business
change through management of IT services provided via offshore third party suppliers
Providing clear project and programme management methodology that provides
the framework to deliver projects to scope, time and financial budgets.
Applications, Infrastructure
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Designing and implementation of IT strategic roadmaps to support business growth. High
transactional end-to-end Ecommerce implementations, strategy, analysis and project
management plus extensive IT applications and infrastructure solutions implementing new
systems and processes into large, complex organisations such as Sainsbury's PLC.
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Planning, implementation and upgrade’s against various roadmaps using approved
methodology to plan and execute large ERP enterprises (out-of-the-box and bespoke
development) from major vendors such as Oracle, Manhattan and SAP etc. across the
various business verticals including merchandising, finance, commercial forecast and
demand, in both functional and technical aspects facilitating key tasks of the entire project
team.
Evaluating the suitability and system performance of chosen and newly implemented
applications and hardware to ensure that they comply with business volume indicators
(BVI).
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Confidential Resume of Richard.J.Keenlyside
I.T. Management
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Applying 20+ years of experience in top-level retail and services operations. Shaping and
informing expectations for an IT-enabled enterprise.
Applying 15+ years in the management of software development and integration across
business-wide platform environments and languages.
Release management experience within large and medium business, in terms of web
application, server and desktop applications ensuring governance is followed in terms of
release and QA. Developing a clear and appropriate IT governance to weave together
business and IT strategies
IT Service Management – ITIL, SCRUM & ISDLC methodologies service lifecycles
providing strategic services and best practices to support business growth. Delivery of
associated technologies / applications to support current and strategic business agendas
Improving processes and systems by transforming them with new or improved ideas, which
generate measurable efficiency changes.
Career History ( further detail can be provided if requested)
JUL 2015 – (To current date)
Co-Operative Food – Consultant (Supply chain)
Currently
Currently delivering a discovery phase (10 weeks) across the central functions and supply
chain which includes replenishment, forecasting, price and promotion, stock inventory, range
/ space and master data. This discovery phase is an assessment of the as-is state & maturity
of both current process and systems. The outcome is to deliver a business case which would
deliver both new systems, the cost of change, a plan and an IT transformation sequencing
roadmap to support the support the business case.
MAY 2014 – JUN 2015
Co-Operative Food – Programme Manager / Consultant (Stores)
My role was to lead a strategy review of their in-store systems across their 2800 food store
estate. This involved a review of the current IT systems architecture and business processes,
capturing requirements and current constraints, issues and highlighting new digital in-store
opportunities. Following the completion of the stores strategy, I performed a review and
alignment of the IT 2015 £32m programme portfolio against the new business needs and
strategy, aligning and prioritising the various project activities from dependency, cost,
architecture and resource availability.
JUL 2013 – MAY 2014
Accenture UK Ltd – Senior Manager Consultant Business Transformation Management
My role within was to provide a dual role between business and IT as part of the Senior
Management team. My main client was Argos which consisted of managing a large change
transformation programme delivering a digital transformation, embracing mobile adoption
and social media to revolutionise both their stores, head office and distribution centre to
enable a more customer centric operation Other clients included Vodafone and Imperial
Tobacco. Team size 120 onshore / offshore consultants, managing third parties in order to
deliver the technology change, with an overall budget of £86m.
Confidential Resume of Richard.J.Keenlyside
MAY 2013 – JUL 2013
J.Sainsburys PLC IT Senior Project Manager/Consultant – Supply Chain
My role within J Sainsbury’s was to provide a role of IT Senior Project Manager/Consultant
to deliver and shape project initiation. The requirements were to define / discovery so that
a project scope and vision could be identified supporting this projects benefits, commercials
and financials to secure funding for their non-food central replenishment and forecast project
within non-foods.
FEB 2013 – MAY 2013
Home Retail Group - Business Change Consultant
My role within the Argos division of the Home Retail Group was to provide a dual role of
business consultant and project management to support the business transformation of
Argos within the warehouse and transport verticals of the business, with the objective of
simplification and improved service to the end customer.
MAR 2009 – FEB 2013
The Cooperative Group: Supply Chain, Logistics, Business & IS Consultant
Whilst working with the Co-Operative Group for four years, I undertook a number of projects
across the various verticals of the business in both a business and IT capacity, winning BT
awards for successful retail implementation in 2012. I was responsible for the largest change
programme undertaken by the business in recent years, following the acquisition of
Somerfield in 2009. Projects are as follows:
 Supply Chain & Logistics Transformation Programme
Following the successful delivery of the SMART programme, my role within the Co-Operative
group was to provide consultancy, project management across both IT and business within
Retail Food Supply Chain systems (circa £21M) Some of the headline benefits were 19.6%
lower inventory holding, due to collaborated forecasting 15% reduction in head count 3%
improvement in availability 4% reduction in transportation costs11% reduction in waste
 Project Delivery Methodology Governance, Process & Design
Following an organisational restructure within the Co-Operative Group to align the food
business against a plan build and run model, my role was to develop and deploy a
programme / project delivery framework methodology and process, which could be
incorporated within the new structure enabling a consistent way of working.
 SMART Test Lead / Quality Assurance and Release Manager – Co-Operative
Group
Following the successful completion of the role as programme manager; my role was to
provide testing and quality assurance planning and methodology. My scope consisted of
fully testing all applications (new and legacy) against the business process
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SMART Strategic Programme Planning / Business Transformation & QA
Cooperative Group
Following the successful completion of the role as programme manager; my role was then
to provide strategic programme planning, development / implementation of a target operating
model through business transformation to ensure that the programme deliverables adhered
to standards of quality. This was achieved through extensive processes modelling and
testing. My scope included managing a UK retail supply chain transformation programmes
impacting over 3000 stores and 90,000 employees
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Programme Manager/Business Change Lead Manager – Cooperative Group
(Food)
The scope of this role was to manage from initiation through to delivery, a business and IT
integration/change programme (circa £11.4M) project between Somerfield (acquired circa
Nov 2008) and the Co-Operative Food with an objective of migrating the central
Confidential Resume of Richard.J.Keenlyside
replenishment & store replenishment functionality from Somerfield into the 3000+ CoOperative store estate
MAY 2007 – MAR 2009
Business Consultant– Charteris PLC, London
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Business/IT Consultant/Software Development Manager – Game PLC
My role within Game was to project manage a broad scope of ecommerce programme
initiatives providing the necessary framework to support further commercial growth. This
consisted of Software development delivered using an Agile Software Development
methodology, providing tactical multichannel ecommerce and back office solutions to
support the UK, France, Sweden & Spanish territories .
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Consultant & Programme Management – Microsoft (UK)
My role was to manage a SharePoint, MOSS-2007 (Microsoft Office SharePoint Services),
AutoVue and CCMS (Documentum) installation and integration into Network Rail, on behalf
of Microsoft Consultancy Services. The scope of this project was to provide a controlled
collaboration portal and data repository (audit trial, data security, data management and
version control) of data for all areas of the Network Rail Business (Internal & External Users,
Supply Chain, Contractors and Design Agencies etc). Project delivery was delivered to
aggressive time-scales within a challenging client environment.
FEB 2005 – MAY 2007
IT Director - Sainsbury's “Convenience”, J Sainsbury's PLC, Holborn London
IT Director for a nationwide chain of 445 Convenience, Locals and Central stores, which
range between 2,000 – 20,000 square feet. A member of the Sainsbury's Convenience
Operating Board, responsibilities for IT and change within the Convenience, Locals and
Centrals and acquired companies and subsequently implementing, supporting and
expanding replacement systems with a special focus on Convenience and Main
Supermarkets. Managing a large team of people internally and outsourced delivering
projects across the UK. Total IT budget £75m.
JUN 1989 – FEB 2005
IT Board Director, Bells Stores Ltd, Teesside
Mr role within a chain of 56 convenience stores, with £60m turnover (which was acquired by
Sainsbury's PLC in Feb 2004) was reporting to the CEO with responsibilities which included
operating as a Consultant and Senior Executive whilst retaining hands-on skills in specialist
areas. These areas included Finance (BAAN)-Oracle, HR & Payroll Systems, Ecommerce /
Internet Systems, the Data warehouse, Supply Chain Logistics, Warehouse Systems and
Store POS Systems. I also developed and supported the Board, all Management and a 15member IT team whilst devising a number of business solutions and associated business
change.
Confidential Resume of Richard.J.Keenlyside