Practical Training for
Carers
Facilitator Guide
Provide Support to Meet Personal
Care Needs
Contents
Facilitator Guide
Workshop - 6 hours
BEFORE YOU BEGIN
HOW TO USE THE FACILITATOR’S GUIDE _____________________________________ 3
MATERIALS REQUIRED ___________________________________________________ 4
SYMBOLS USED IN THE FACILITATOR’S GUIDE ________________________________ 5
FACILITATOR GUIDE
PROVIDE SUPPORT TO MEET PERSONAL CARE NEEDS __________________________ 6
UNDERSTANDING THE CLIENT’S PERSONAL CARE NEEDS _______________________ 7
ENCOURAGE CLIENT PARTICIPATION ______________________________________ 13
ADDRESSING PERSONAL SUPPORT NEEDS __________________________________ 14
REPORT CHANGES IN CLIENT’S HEALTH OR NEEDS ____________________________ 18
RECAP _______________________________________________________________ 20
HANDOUTS ___________________________________________________________ 20
REFERENCES __________________________________________________________ 21
Please note:
This course is independently managed by Interwork Ltd and funded by a grant from the Australian Government
Department of Families, Housing, Community Services and Indigenous Affairs.
The opinions, comments and/or analysis expressed in this document are those of the author or authors and do not
necessarily represent the views of the Minister for Disability Reform and cannot be taken in any way as expressions of
government policy.
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HOW TO USE THE FACILITATOR’S GUIDE
Here are some helpful hints to assist you in using this guide:
1. Page Setup- Each page has two columns. The left column contains the current
slide number and image plus the workbook page and symbol. The right column
contains the segment title, description and activity instructions.
2. Instructions- describe what you are doing and explaining.
Italicized text- This is scripted text of what the facilitator may say.
3. Timing- The time estimates are printed for each segment. The time required varies
with the group size and your experience. Times should be changed to suit learner
and facilitator requirements allowing for flexible delivery.
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MATERIALS REQUIRED
 Facilitator’s guide
 Participant workbook (1 per person)
 Computer, Power Point, Projector, cord/s and power board/s
 USB with Power Point
 Name tags (blank, 1 per participant)
 Clock/timer
 Coloured Markers
 Pens (1 per participant)
 Flipchart stand, paper and markers
 Attendance Sheet
 Participant Evaluation
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SYMBOLS USED IN THE FACILITATOR’S GUIDE
Add slide
#
SLIDE NUMBER AND IMAGE
Pge.
PARTICIPANT WORKBOOK
PARTNER ACTIVITY
GROUP ACTIVITY
BREAK TIME
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PROVIDE SUPPORT TO MEET PERSONAL CARE NEEDS
Introduction: TOTAL TIME: 20 minutes
Ice Breaker: (10 minutes)
Start with an Ice Breaker of their choice (10 minutes)
Tell participants approximate break times and finish time for the
day
SLIDE 1
Introduction to session: (5 minutes)
Pages 1-2

This unit was chosen from the Certificate III in Disability
CHC30408 because it gives an excellent overview of the
skills and knowledge required to provide personal care to
different disability types. The unit also explores different
disability types and supports required.

Pages 1-2 of the Aspire Workbook outlines the content of
the session
SLIDE 2
Overview of session and content: (5 minutes)

Go through the content and discuss briefly

Discuss participants current care arrangements and how the
content will help them.
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UNDERSTANDING THE CLIENT’S PERSONAL CARE
NEEDS
TOTAL TIME: 1 hour 30 minutes
SLIDE 3
Overview of content: (2 minutes)

Refer group to page 3 of the Aspire Workbook and
discuss bullet points.
Page 3
SLIDE 4
Personal Care Support Plan: (15 minutes)

Read and discuss slide content

Refer bullet points page 7 of Aspire Workbook

Click on hyperlink to

http://www.haccohs.adhc.nsw.gov.au/service_planning_a
nd_delivery/care_and_service_planning.

Discuss with group what should be in a personal care
support plan

Discuss monitoring of the plan and methods used to
review/monitor plans pages 8 to 11of the Aspire
Workbook

Hand out ‘Care Plan Example’ and go through what a
Care Plan might look like. Explain that different
organisations follow different plans.
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SLIDE 5
Daily Living Activities: (15 minutes)

Refer slide

GROUP ACTIVITY: Ask participants to brainstorm
examples of activities of daily living page 13 Aspire
Workbook.

Discuss Personal Support Requirement dot points on
page 15 of Aspire Workbook.

Seek examples from the group of the types of Personal
Support Care they provide.
Page 15
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SLIDE 6
Personal Support Requirements: (20 minutes)
Pages 15-20

Discuss slide

Discuss bullet points pages 15-20 of Aspire Workbook

PARTNER ACTIVITY: Have the group form pairs and
complete Practice Task 3 on page 17 of the Aspire
Workbook and share responses as a group.

Suggested responses: 1. Can include things like prepare
all equipment, clothing, towels prior to shower, adjust
temperature, ensure privacy and dignity. 2. Responses can
include cover with towel, talk to Madeleine about her day
etc. Use humour.

Use hyperlink
http://jobaccess.gov.au/Advice/ProductOrSolutionOne/Pa
ges/TransferAidsSpecificTypes.aspx for mobility and
transfer if further explanation/equipment information
required.
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SLIDE 7
Personal Support Requirements: (10 minutes)

Refer slide
Discuss each dot point pages 21-23 of Aspire Workbook and
ask participants for personal experiences on
1. Elimination
2. Hydration, nutrition and feeding
Pages 21-23
3. Respiration and
4. Skin maintenance.

Elimination- Facilitator to go to hyperlink
http://www.bladderbowel.gov.au/assets/doc/Factsheets/E
nglish/15ContinenceProductsEnglish.pdf and discuss
incontinence aids
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SLIDE 8
Personal Care and the Effect on a Client: (15 minutes)
Page 25

Question to the group – What do you think some of the
thoughts or feelings are for the person receiving the care at
times?

Go through bullet points on slide

refer to bullet points on page 25 of Aspire Workbook and
discuss

GROUP ACTIVITY: Facilitator to ask participants to
imagine they are receiving personal care (e.g. to shower)
Ask participants to share their feelings regarding this and
how they might feel in this situation
SLIDE 9
Risks When Providing Personal Care: (5 minutes)

Pose question from slide to the group – what risks do you
think can be associated with providing care?

Read through slide and discuss

Refer to page 31 of Aspire Workbook and describe Simple
Risks and Major Risks
Page 31
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SLIDE 10
Aids and Equipment: (10 minutes)

Read through slide

Click on hyperlink
http://ilcaustralia.org.au/search_category_paths/307 and
navigate through website with participants.

When navigating through website, ask participants what
they would like to look at search for?

PARTNER ACTIVITY: Have the group break into pairs.
Complete Assessment Activity 1 – Part B – Case Study on
Page 38 of the Aspire Workbook and answer questions 1-6.
Discuss responses as a group when complete.
Page 38
Break time (15 minutes)
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ENCOURAGE CLIENT PARTICIPATION
TOTAL TIME: 25 minutes
SLIDE 11
Encourage client participation: (5 minutes)

Pose the following question to the group: “Am I doing
this task to the client or with the client?”. Response
should be ‘WITH you’. Both have an active role, client
should not be passive in care

Seek further comments of the group if you think further
clarification or comments are required
SLIDE 12
Client Involvement: (20 minutes)
Page 48

Read through slide

Discuss types of information you can provide and refer to
page 48 of the Aspire Workbook

GROUP ACTIVITY: Facilitator to say ‘Wherever
possible the client should be encouraged to participate in
his/her own personal care’. Have the group develop a
daily task list independently on paper. Highlight the
aspects that the person you care for can attend to unaided.
Discuss as a group, does the person you care for do these
things independently? As a Carer is there anything you
can change.
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ADDRESSING PERSONAL SUPPORT NEEDS
TOTAL TIME: 1 hour 45 minutes
SLIDE 13
Addressing Personal Support Needs: (5 minutes)

Introduce the topic refer to page 53 of Aspire Workbook
and go through bullet points.
Page 53
SLIDE 14
Equipment Processes and Aids: (5 minutes)

Read through slide

Ask the group as to what equipment, processes and
aids they think are available? Put up on whiteboard.

Ask who might do the assessment? Put up on
whiteboard.
Suggested response – OT, Physio etc.
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SLIDE 15
Equipment Processes and Aids: (20 minutes)

Read through slide.

Hand out fact sheet on equipment published by NSW
Government and discuss different types of equipment
with the group.

Through discussion gain an understanding of
participant’s knowledge on aids and what is available.

Click on hyperlinks: TADSA
http://www.youtube.com/watch?v=s9PAWdxJFT0 TADSA aims to improve the quality of life for people
with disabilities, the frail aged and those who care for
them, through the application of technology using the
skills of volunteers. (3 min 16 sec)

Ask group if they have heard of TADSA and if they feel
they could have used their services in past for the person
they care for or possibly in future.

Click on hyperlink: sa.gov.au
http://www.sa.gov.au/subject/Community+support/Disabi
lity/Adults+with+disability/Equipment+and+home+modi
fications navigate through EQUIPMENT
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SLIDE 16
Dealing with Risk: (15 minutes)

Explain to group that this is an important part of their
role. Ask the group what risk and potential for risk is
there when providing care for someone?

Go through and discuss slide

Refer to pages 63-65 of Aspire Workbook and refer to the
bullet points. Discuss with group who they think they
could report risks to if they are caring for someone at
home? Suggested responses could include GP, Disability
Services.

PARTNER ACTIVITY: Have the group break into pairs.
Complete Practice Task 19 on page 65 of the Aspire
Workbook. Discuss as a group.
Pages 63-65
SLIDE 17
Providing Assistance: (30 minutes)
Pages 69-71

Question to the group – what type of assistance can you
provide to a client

Go through slide with the group and refer to pages 69-71
of Aspire Workbook. Discuss with group how this
impacts on their current care roles?

PARTNER ACTIVITY: Have the group break into pairs.
Ask each group to have one to two topics from the list in
the slide. Each group to use work book as a reference and
to come up with a presentation using butchers paper to
give ‘tips’ on providing assistance on their topic to a new
Carer. Share presentations.
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SLIDE 18
Providing Assistance Technical Care: (30 minutes)

Ask the group to define technical care

Go through slide and refer to pages 74-76 of Aspire
Workbook. Do not go into detail as this will be done in
activity.

PARTNER ACTIVITY: Have the group break into pairs
Ask each group to have one topic from the list in the
slide. Each group to use Aspire Workbook, pages 74-76
as a reference and to come up with a presentation using
butchers paper to give ‘tips’ on providing assistance on
their topic to a new Carer.
Pages74-76
SLIDE 19
Maintaining clients confidentiality, privacy, dignity: (5 minutes)

Read through slide discuss with group to clarify and
confirm their understanding through discussion and
questioning.

PARTNER ACTIVITY: Break into pairs. Complete
questions 1 and 2 of the Case Study page 88 of Aspire
Workbook.

Suggested responses: 1. Assistance with transfers,
washing, dressing, grooming, catheter care. 2.
Wheelchair, lifter, catheter, specialised bed.
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REPORT CHANGES IN CLIENT’S HEALTH OR NEEDS
TOTAL TIME: 30 minutes
SLIDE 20
Reporting Changes in Client’s Health or Needs: (2 minutes)

Introduce topic refer to page 89 of Aspire Workbook

Ask group who they would report to? E.g. GP
Page 89
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SLIDE 21
Reporting Changes in Client’s Health or Needs: (30 minutes)
Pages 90, 93, 97 & 98

Read through slide and discuss with the group

Read Example on page 90 of Aspire Workbook to the
group. Discuss how physical changes need to be reported
even if they seem minimal.

Refer to page 93 of Aspire Workbook to discuss ways to
report changes.

Review table on page 97 of Aspire Workbook with the
group regarding possible changes to aids and discuss.
Discuss with group personal experiences.

GROUP ACTIVITY: Have the group complete Practice
Task 28 page 98 of Aspire Workbook and discuss
responses. Use whiteboard to create table with responses.

PARTNER ACTIVITY: Have the group break into pairs
and complete list of changes Part B page 105 of Aspire
Workbook. Discuss as group.
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RECAP
TOTAL TIME: 10 minutes
SLIDE 22
RECAP: (10 minutes)

Discuss the session and ask for feedback/evaluation

Ask each participant in the group to share something that
they have learnt from the session with the rest of the
group.
HANDOUTS
Care Plan Example
Equipment Fact Sheet
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REFERENCES

Aspire Learning Resource CHCDIS301B Work Effectively with People with
Disability Version 2.1 Second Edition 2011.

Australian Government Department of Education, Employment and Workplace
Relations 2008, CHC08 Community Services Training Package, Community
Services and Health Industry Skills Council, Surry Hills, NSW.

Australian National Training Authority (ANTA) 2001, Training package
assessment materials kit, Department of Education, Training and Youth Affairs,
Melbourne, Vic.

Australian Skills Quality Authority 2011, Standards for NVR Registered Training
Organisations, Department of Education, Employment and Workplace Relations,
Canberra, ACT.

Charles Darwin University 2009, ‘Assessment VET: validation and moderation’,
<http://learnline.cdu.edu.au/t4l/teachinglearning/assessmentvet.html#validation>.

National Quality Council 2010, AQTF users’ guide to the Essential Conditions
And Standards For Continuing Registration, Department of Education,
Employment and Workplace Relations, Canberra, ACT.
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