Test Bank
for
The Basics of Communication Studies
SECOND EDITION
Table of Contents
Preface ....................................................................................................................................................... 101
Chapter 1 Multiple Choice Questions ....................................................................................................... 102
Chapter 1 True/False Questions ................................................................................................................ 105
Chapter 1 Short Answer/Essay Questions ................................................................................................. 107
Chapter 2 Multiple Choice Questions ....................................................................................................... 107
Chapter 2 True/False Questions ................................................................................................................ 111
Chapter 2 Short Answer/Essay Questions ................................................................................................. 112
Chapter 3 Multiple Choice Questions ....................................................................................................... 113
Chapter 3 True/False Questions ................................................................................................................ 117
Chapter 3 Short Answer/Essay Questions ................................................................................................. 118
Chapter 4 Multiple Choice Questions ....................................................................................................... 119
Chapter 4 True/False Questions ................................................................................................................ 122
Chapter 4 Short Answer/Essay Questions ................................................................................................. 123
Chapter 5 Multiple Choice Questions ....................................................................................................... 124
Chapter 5 True/False Questions ................................................................................................................ 128
Chapter 5 Short Answer/Essay Questions ................................................................................................. 129
Chapter 6 Multiple Choice Questions ....................................................................................................... 130
Chapter 6 True/False Questions ................................................................................................................ 133
Chapter 6 Short Answer/Essay Questions ................................................................................................. 134
Chapter 7 Multiple Choice Questions ....................................................................................................... 135
Chapter 7 True/False Questions ................................................................................................................ 139
Chapter 7 Short Answer/Essay Questions ................................................................................................. 139
Chapter 8 Multiple Choice Questions ....................................................................................................... 140
Chapter 8 True/False Questions ................................................................................................................ 141
Chapter 8 Short Answer/Essay Questions ................................................................................................. 145
Chapter 9 Multiple Choice Questions ....................................................................................................... 146
Chapter 9 True/False Questions ................................................................................................................ 149
Chapter 9 Short Answer/Essay Questions ................................................................................................. 150
Chapter 10 Multiple Choice Questions ..................................................................................................... 151
Chapter 10 True/False Questions .............................................................................................................. 155
Chapter 10 Short Answer/Essay Questions ............................................................................................... 156
Chapter 11 Multiple Choice Questions ..................................................................................................... 157
Chapter 11 True/False Questions .............................................................................................................. 160
Chapter 11 Short Answer/Essay Questions ............................................................................................... 161
Preface
Thank you for choosing the Basics of Communication Studies, Second Edition!
This test bank is organized by chapter and each section includes multiple-choice, true/false, and
short answer/essay questions.
Each question and answer pair features an indication of the page number referenced as well as the
difficulty and skill levels.
Chapter 1 Multiple Choice Questions
1.
Communication skills are prized by
a.
employers.
b.
co-workers.
c.
family.
d.
all of the answers provided.
Answer: d; Page: 3-4; Difficulty: 1; Skill: Conceptual
2.
According to the text, what is the most important skill in business according to numerous
industry surveys?
a.
computer applications
b.
actuarial expertise
c.
interpersonal, group and presentation communication skills
d.
who you know, not what you know
Answer: c; Page: 3; Difficulty: 2; Skill: Conceptual
3.
Communication is defined as
a.
process of understanding one another.
b.
the process of understanding and sharing meaning.
c.
the process of verbal and nonverbal interaction.
d.
a process of interaction involving symbols and codes.
Answer: b; Page: 4; Difficulty: 1; Skill: Factual
4.
The four models of communication include:
a.
one way, two way, interactive and transactional
b.
linear, two way, interactive and constructivist
c.
linear, constructivist, transactional and interactional
d.
one way, two way, transactional and constructivist
Answer: c; Page: 4-6; Difficulty: 1; Skill: Factual
5.
Essential components of communication include
a.
sender, receiver, message, channel and feedback
b.
source, listener, message, channel and feedback
c.
sender, listener, message, channel, feedback, environment, context and interference
d.
source, receiver, message, channel, feedback, environment, context and
interference
Answer: d; Page: 6-8; Difficulty: 1; Skill: Factual
6.
In the communication process, the message is
a.
the stimulus or meaning produced by the source.
b.
the words used by the sender to communicate meaning.
c.
the verbal and nonverbal way a source communicates meaning.
d.
the words, language, and way a sender communicates meaning.
Answer: a; Page: 6-8; Difficulty: 2; Skill: Factual
7.
In the communication process, feedback is
a.
the noise created when a microphone gets too close to a speaker
b.
the response to a source, verbal and nonverbal.
c.
the response to a receiver.
d.
unintended responses from both sender and listener.
8.
Answer: b; Page: 6-8; Difficulty: 1; Skill: Factual
In the communication process, environment is
a.
tables, chairs and lighting.
b.
the degree to which the communication is formal or informal.
c.
the same as habitat.
d.
the space between source and receiver.
Answer: a; Page: 6-8; Difficulty: 2; Skill: Conceptual
9.
In the communication process, interference is
a.
physical and psychological interruption in the communication process.
b.
loud noises.
c.
listening to your own internal monologue.
d.
none of the options available.
Answer: a; Page: 6-8; Difficulty: 3; Skill: Conceptual
10.
Intrapersonal communication involves communication:
a.
within one’s self
b.
between two people
c.
between three or more people
d.
in a public setting.
Answer: a; Page: 10-11; Difficulty: 2; Skill: Conceptual
11.
Interpersonal communication involves communication
a.
within one’s self.
b.
between two people.
c.
between three or more people.
d.
in a public setting.
Answer: b; Page: 10-11; Difficulty: 2; Skill: Conceptual
12.
Group communication is
a.
communication between people in a group setting.
b.
a dynamic process in which a small group of people engage in a conversation.
c.
a static process in which a small group of people engage in a conversation.
d.
an interactive conversation involving three people.
Answer: b; Page: 11; Difficulty: 2; Skill: Conceptual
13.
Public communication is
a.
a conversation between two people in a public setting.
b
.a conversation between three people in a public setting.
c.
a public-speaking situation where one person speaks to a group of people.
d.
a public-speaking situation where people interact based on a common theme.
Answer: c; Page: 12; Difficulty: 2; Skill: Conceptual
14.
Mass communication is
a.
big or large communication
b.
involves communicating a message to a large group of people in the same general
area.
c.
involves communicating a message to a large group of people not in the same
physical location.
d.
a form of communication which allows us to communicate our message to a large
number of people.
Answer: d; Page: 12; Difficulty: 2; Skill: Conceptual
15.
In terms of the basic principles of communication, communication is
a.
constant.
b.
inconsistent.
c.
complicated.
d.
hard to draw.
Answer: a; Page: 12; Difficulty: 1; Skill: Factual
16.
In terms of the basic principles of communication, communication is
a.
natural.
b.
consistent.
c.
easy.
d.
constant.
Answer: d; Page: 12; Difficulty: 1; Skill: Factual
17.
In terms of the basic principles of communication, you can stop communicating when
a.
you are alone.
b.
when you choose not to speak.
c.
when you choose not to establish eye contact.
d.
none of the options available.
Answer: d; Page: 12-13; Difficulty: 3; Skill: Applied
18.
In terms of the basic principles of communication, you can stop communicating when
a.
when you do not want to speak.
b.
when you choose to speak
c.
when you are less than one year old.
d.
none of the options available. You cannot NOT communicate.
Answer: d; Page: 12-13; Difficulty: 3; Skill: Applied
19.
In terms of the basic principles of communication, communication is
a.
constant, transactional, a process, irreversible, and learned.
b.
inconsistent, dynamic, complicated, and a process.
c.
learned, interactional and reversible.
d.
none of the options available.
Answer: a; Page: 12-15; Difficulty: 2; Skill: Factual
20.
In terms of the basic principles of communication, communication is
a.
constant, reversible, and learned.
b.
inconsistent, complicated, and reversible.
c.
learned and irreversible.
d.
none of the options available.
Answer: c; Page: 12-15; Difficulty: 3; Skill: Factual
21.
In terms of the basic principles of communication, communication is
a.
reversible
b.
irreversible
c.
dynamic
d.
static
Answer: b; Page: 14; Difficulty: 1; Skill: Factual
22.
In terms of the basic principles of communication, communication is:
a.
something once expressed you can take back, or reversible.
b.
something once expressed you cannot take back, or irreversible.
c.
fun and natural
d.
none of the options available
Answer: b; Page: 14; Difficulty: 3; Skill: Applied
23.
In terms of the basic principles of communication, communication is
a.
inherited.
b.
environmental.
c.
culturally bound.
d.
learned.
Answer: d; Page: 15; Difficulty: 1; Skill: Factual
24.
In terms of the basic principles of communication, communication is
a.
something you know how to do the moment you are born.
b.
something you learn around age six.
c.
fun and natural
d.
learned.
Answer: d; Page: 15; Difficulty: 2; Skill: Applied
25.
In terms of the basic principles of communication, communication is
a.
a repeatable process.
b.
a process we can replicate exactly.
c.
generally predictable.
d.
never the same twice.
Answer: d; Page: 15; Difficulty: 3; Skill: Applied
Chapter 1 True/False Questions
1.
Communication skills are prized by employers, co-workers and family.
Answer: True; Page: 3-4; Difficulty: 1; Skill: Conceptual
2.
The most important skill in business, according to numerous industry surveys, is actuarial
expertise.
Answer: False; Page: 3-4; Difficulty: 2; Skill: Conceptual
3.
Communication is defined as a process of understanding and sharing meaning.
Answer: True; Page: 4; Difficulty: 1; Skill: Factual
4.
The four models of communication include linear, constructivist, transactional and
interactional.
Answer: True; Page: 4-6; Difficulty: 1; Skill: Factual
5.
Essential components of communication include sender, listener, message, channel,
feedback, environment, context and interference.
Answer: False; Page: 6-8; Difficulty: 1; Skill: Factual
6.
In the communication process, the message is the stimulus or meaning produced by the
source.
Answer: True; Page: 6-8; Difficulty: 1; Skill: Factual
7.
In the communication process, feedback is the noise created when a microphone gets too
close to a speaker.
Answer: False; Page: 6-8; Difficulty: 3; Skill: Applied
8.
In the communication process, environment is the degree to which the communication is
formal or informal.
Answer: False; Page: 6-8; Difficulty: 2; Skill: Conceptual
9.
Intrapersonal communication involves communication between two people.
Answer: False; Page: 10-11; Difficulty: 2; Skill: Factual
10.
Interpersonal communication involves communication between two people.
Answer: True; Page: 10-11; Difficulty: 2; Skill: Factual
Chapter 1 Short Answer/Essay Questions
1.
List and describe the eight basic components of communication.
Answer: Answers will vary but should include source, receiver, message, channel,
feedback, environment, context and interference; Page: 6-8; Difficulty: 3; Skill: Applied
2.
Label and describe one principle of communication.
Answer: Principles of communication include: constant, transactional, process,
irreversible, and learned. Page: 12; Difficulty: 2; Skill: Applied
Label and describe one context of communication.
Answer: Contexts include intrapersonal, interpersonal, group, public, and mass
communication. Page: 10-12; Difficulty: 2; Skill: Applied
3.
4.
Define communication and explain the three main points of the definition.
Answer: Communication is defined as a process of understanding and sharing meaning.
Three main points: Process, Understanding, and Sharing; Page: 4; Difficulty: 3; Skill:
Applied
5.
Describe the linear model of communication and its main components.
Answer: One way, source to receiver with a message across a channel. Interference is also
present.; Page: 5; Difficulty: 2; Skill: Applied
6.
Describe the interactive model of communication and its main components.
Answer: Two way, source to receive to source, with a message across a channel.
Feedback and interference are present.; Page: 5-6; Difficulty: 2; Skill: Applied
7.
Describe the transactional model of communication and its main components.
Answer: Two way, source/receiver to receiver/source, with messages/feedback across
channel(s). Context, interference, and environment are present.; Page: 6; Difficulty: 2;
Skill: Applied
8.
Describe the constructivist model of communication and its main components.
Answer: Two way interactive, source/receiver to receiver/source, with negotiated
meaning.; Page: 6-7; Difficulty: 3; Skill: Applied
9.
Describe the two main aspects of interference as part of the communication process.
Answer: Psychological and physiological.; Page: 8; Difficulty: 3; Skill: Applied
10.
“You can’t take it back” is a phrase that relates to a principle of communication. Please
label and describe that principle and provide an example.
Answer: Communication is irreversible; Page: 14; Difficulty: 3; Skill: Applied
Chapter 2 Multiple Choice Questions
1.
According to the text, perception is
a.
individual and complex.
b.
selection of specific stimuli.
c.
organization of ideas.
d.
.interpretation of experiences.
Answer: a; Page: 22; Difficulty: 2; Skill: Conceptual
2.
According to the text, perception is
a.
a group experience that involves selection, organization, and interpretation
b.
selection of specific stimuli.
c.
organization of ideas.
d.
a process that involves selection, organization, and interpretation
Answer: d; Page: 22-25; Difficulty: 2; Skill: Factual
3.
Perception involves
a.
choice, opportunity, and preparation.
b.
selection, organization and influence.
c.
selection, opportunity and influence.
d.
selection, organization and interpretation.
Answer: d; Page: 22-25; Difficulty: 2; Skill: Factual
4.
Selection has three main parts