The Blueprint Approach
Common Purposes; Different Roles
911 Dispatch Protocol
History of the Process
• What is the Blueprint?
• What is a safety audit?
• Why Dispatch?
Foundational Principles
• Interagency approach; collective intervention
goals.
• Attention to context and severity of abuse in
every intervention.
• Recognize most domestic violence patterned
crime requiring continuing engagement with
victim and offender.
• Sure, swift consequences for continued abuse.
Foundational Principles, cont.
• Use the power of the criminal justice system
to send messages of help and accountability.
• Act in ways that reduce unintended
consequences and disparity of impact on
victims and offenders.
Different Kinds of Domestic Violence
and Implications for Intervention
• Ongoing, coercive patterned violence
targeting an intimate partner. (See pattern
and control wheel)
• Responsive violence to ongoing coercion and
abuse.
• Violence used without a pattern of ongoing
coercion/control.
Starting the Path Through the System
• ECC sets the tone and direction for the
investigation.
• Documenting what the caller heard, saw, and
knows about the danger present.
• Indentifying and articulating risk factors for
responders. (See Practitioner’s Guide to Risk
and Danger)
• Is it a Domestic or a Disturbance?
Supervision Policy
• Quality assurance reviews
• Reporting to agency supervisor
Institutionalizing Receiving and Sharing
Information
• Victim Engagement (See Victim Engagement
Guide)
• Receiving information/Relaying information
– Short reports in CAD (police)
– Information to Probation Officers
Being the First to Engage
• Recognize the importance of establishing a
relationship between the victim and the entire
system by this first interaction.
• Convey messages:
– You called the right place.
– Help is on the way.
Being the First to Engage
• Your questions are in the name of public
safety, not eliciting testimony.
• “Help me understand what is happening there
so I can get you the help you need”.
Enhanced victim/reporter engagement
• Help the caller convey what is going on
– Use of language line
– Use of TTY
– Approach to caller
Roles of the ECC
• Call taking (who needs help; what help;
immediate safety issues)
• Dispatching (relaying what the officers need to
know)
• Disseminating information (documenting and
disseminating information on each call)
Blueprint enhancements to call taking
• Improving the coding of calls
– Better identification of parties relationship
– Recoding calls for accuracy
Determining the response priority
• Code calls a priority associated with a crime in
progress. (Weapons, Assault, Burglary)
• What about G.O.A.’s ?
Detailed information to officers
responding
•
•
•
•
Identify all parties involved
Specific details of what caller saw and heard
Specifics on what is happening now
Determine risk to officers and parties present
Improved information for officers on
background
• Determine history at address and relay to
officer
• Determine warrants and relay
• Existence of OFP, harassment, DANCO orders
Safety needs
•
•
•
•
•
Protect caller from retaliation
Inquire about children’s welfare
Safety instructions
Medical instructions
Talking to suspect
Inter-agency information sharing
• When there are arrests fax the CAD printout
and any related court order to Project
Remand.
• Fax the CAD report to the probation contact.
Notifications
• Notify the shift supervisor when one of the
parties involved is a police or public safety
officer, 911 employee, public official, or
prominent member of the public.
Common Purposes; Different Roles
• Coming Together is the Beginning
• Working Together is the Process
• Staying Together is Success