Website Officer
Job Specification
Department:
IT
Responsible to:
IT Manager
Responsible for:
None
Hours of work:
35 hours per week
Cadwyn’s IT department consists of:
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IT Manager
2 x IT Officers
Web Officer
Together we support all of the IT infrastructure and systems within Cadwyn, as well
as our social enterprises - Calon Residential Leasing and CanDo Lettings.
As Web Officer you will be a first-class communicator with planning and organising skills,
enthusiasm around web technologies and a creative flair for coming up with new ideas. You
will be responsible for all of Cadwyn’s existing web-based projects. Currently these
include:
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Cadwyn website at www.cadwyn.co.uk
CanDo Lettings website at www.candolettings.co.uk
Our Intranet\Extranet (we currently use Yammer)
HR self-service system
However, this is just the beginning as we have ambitious plans for growing our
Internet presence in innovative ways to communicate with our tenants and the wider
community. This role is ideal for someone who would be excited at the prospect of
leading these new projects.
Job purpose
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To ensure Cadwyn’s websites, Intranet and extranets meet the requirements
of the organisation and everyone we work with
To work with the IT Manager to find ways that web technology can contribute
to Cadwyn’s efficiency and innovation
To be our expert at using the Content Management Systems of our sites
To bring a creative flair to the IT Team at Cadwyn in both design and web
To keep up to date with changes in web and social media technologies and
lead Cadwyn in keeping ahead of these changes.
Key Outputs of the role:
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Liaise with Directors, Management, Staff, Board and Tenants of Cadwyn over
requirements for our websites.
Develop strategies for the future of Cadwyn’s websites.
Create specifications and detailed operational plans for the delivery of
Cadwyn’s web strategies.
Project manage all website developments and improvements.
Assist the IT Manager in commissioning and tendering of external website
designers and developers.
Manage our day-to-day relationships with external website developers and
designers.
To write and edit content, and work with other content creators within
Cadwyn.
To deliver training to Cadwyn staff and tenants on creating content for the
web.
To implement new features to our websites such as online statements for
tenants and tracking repairs online.
10.
To run focus groups with staff and tenants to help improve our websites.
11.
To monitor usage of websites and report to management.
12.
To co-ordinate testing and quality control of websites, including accessibility
testing.
13.
To engage with other organisations to ensure Cadwyn uses best-practice on
the web.
14.
To develop strategies for and manage our social media presence.
15.
To advise others at Cadwyn on changes in web technologies.
16.
To ensure external designers and all content producers work to style guides.
17.
Work with the IT Officers to help them support web-based remote working
systems.
18.
Work with the Marketing and PR Assistant to optimise style guides for online
usage.
19.
To work with the rest of the IT team to provide general IT support to staff
within Cadwyn as required.
20.
Undertake any other reasonable tasks consistent with the post as directed by
the IT Manager.
Website Officer
Person Specification
Requirement
Qualifications/Memberships
 HNC/HND qualification or equivalent
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Essential
Desirable
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Higher Education (HNC, HND, Degree or
Masters) in relevant discipline
Professional Qualifications
Membership and participation in an appropriate
professional society
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Knowledge
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Understanding what makes a good website and
how to create one
Understanding of how websites are updated
using content management systems
Understanding of the housing sector
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Understanding how intranets and extranets work
to boost efficiency of organisations
Experience of dealing with API’s and linking with
back-end databases
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Skills/Competencies
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Project Management
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Liaising with people and drawing up professional
project specifications and plans
Ability to work with designers and an
understanding of website design principles
Strong skills in using Microsoft Excel, Outlook,
PowerPoint, Word and Access
Excellent communication skills with an ability to
work with and influence a range of professions
Demonstrable decision making ability
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Ability to accurately edit content of websites
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Experience
 Experience of having managed a website or
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intranet – which could have been as a staff
member of an organisation or as a volunteer
Use of Adobe Creative suite (or similar)
Experience of having generated content for the
web, which may include writing, images, video or
any other media
Experience of meeting targets and
continuous improvement under pressure
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Experience of successful team working
Experience of working on own initiative,
planning and organising multi- dimensional
projects and workload
Experience of working in an IT customer
focused environment
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Willing and able to provide training to users on a
one-on-one or group basis.
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Other
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Agreed by Postholder: ...............................................
Date: .................................
Signature of Line Manager: .......................................
Date:.................................
Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation,
Professionalism, Openness and Accessibility