TQF 3 Course Specification
Course Code :
ITM 2206
Course Title :
Human Resource Management
Credits :
3 (3-0-6)
Semester /Academic Year :
1/2014
Students :
B.A in Tourism Management
Lecturer :
Aj.Panisa Panyalert
International College, Suan Sunandha Rajabhat University
Table of Contents
Section
Contents
Pages
Section 1
General Information
2
Section 2
Objectives and Purposes
3
Section 3
Course Structure
5
Section 4
Developing Student’s Learning Outcomes
6
Section 5
Lesson Plan and Assessment
8
Section 6
Learning and Teaching Resources
15
Section 7
Course Evaluation and Improvement
16
1
Section 1 General Information
1. Code and Course Title: ITM 2206 Human Resource Management
2. Credits: 3(3-0-6)
3. Curriculum and Course Category:
This course of Bachelor of Arts, International College, Suan Sunandha Rajabhat
University is categorized in Tourism Management Core Course.
4. Lecturer (s):
Aj. Panisa Panyalert
Room Number: 2134 / Tel. 081-9343658 / E-mail: panisa.pan@gmail.com
5. Year / Semester:
Year 2014/ Semester 1
6. Prerequisite Course:
None
7. Co-requisite Course:
None
8. Learning Location:
Building Number: 21 Room Number: 2141
Tuesday 12.30 - 18.30
9. Last Date for Preparing and Revising this Course:
August 15, 2014
2
Section 2 Aims and Objectives
1. Course Aims
At the end of this course, the student will be able to perform in the following areas of
performance:
1.1
To discuss and outline the term of human resource management, and the roles
of human resource specialists and human resource management function.
1.2
To analyze human resource strategies and human resource planning, and the
process of job analysis and its role in the human resource planning process.
1.3
To become aware of the rights and obligations of both parties to the
employment relationship.
2. Objectives for Developing / Revising Course (content / learning process / assessment /
etc.)
According to TQF (Thailand Quality Framework: HEd.) for Core Course,
undergraduate students should have capabilities to discuss and analyze the term of human
resource management, and the roles of human resource specialists and human resource
management function, as well as brainstorm in a teamwork in order to become aware of the
rights and obligations of both parties to the employment relationship.
2.1 Learning management consisting of:
1) Learning and teaching theories;
2) Learning models and instructional model development;
3) Design and management of learning experiences;
4) Integration of contents for learning groups;
5) Integration for group learning;
6) Techniques and know-how in learning management;
7) Media implementation and production and innovative development for
learning;
8) Learner-oriented learning management;
3
9) Learning evaluation.
2.2 Classroom management consisting of:
1) Management theory and principles;
2) Educational leadership and teamwork;
3) Systematic thinking;
4) Learning of organizational culture;
5) Organizational human relations and communication;
6) Preparation and development academic programs and
7) activities for educational institution and communities ;
8) Information system for management.
2.3 Educational Quality Assurance consisting of:
1) Principles and procedures for educational quality assurance;
2) Elements of educational quality assurance;
3) Educational standards;
4) Internal and external assurance;
5) Roles of administrators on the educational assurance.
4
Section 3 Course Structure
1. Course Outline
Strategic management in human resource, information systems, resourcing and
assessment, performance management, remuneration management, productivity and
benchmarking, industrial relations, training and development, organizational behavior, and
welfare management (uniform, insurances, medical treatment, financial aid for employees,
etc.)
2. Time Length per Semester (Lecture – hours / Practice – hours / Self Study –
hours)
Lecture
45 hours
Practice/ Field/
Internship
0 hour
Self Study
Remedial Class
90 hours
-
3. Time Length per Week for Individual Academic Consulting and Guidance
1 hour / week
5
Section 4 Developing Student’s Learning Outcomes
Learning Standard/ Outcome
Learning Activities
Learning Assessment
1. Ethics and Morals
1.1 To
be
aware
importance
of
of
an Encourage students to work 1. Class attendance, class
morality, individual and in group for
ethics, and integrity.
1.2 To
be
responsible
participation
and
solving problems in relation
behavior in class
and to the case study in order to
2. Group discussion
participate in activity for show their full potentials.
development.
3. On-time submission of
reports and assignments
1.3 To be able to adjust to work
and their quality
in team both as leader and
follower.
2. Knowledge
2.1 To discuss and outline the
1. Student-centered activity
term of human resource
about human resource
management, and the roles
management function.
of
human
specialists
resource
2. Encourage students to
human
express their opinion in
and
resource
management
function.
the relation topics.
3. Cooperative
2.2 To analyze human resource
strategies
and
activity
human
resource planning, and the
process of job analysis and
its
role
in
the
human
resource planning process.
2.3 To become aware of the
rights and obligations of
both
parties
to
the
6
learning
1. Examination
2. Group
and
presentation
individual
employment relationship.
Learning Standard/ Outcome
Learning Activities
Learning Assessment
3. Cognitive Skills
3.1 To have analytical thinking.
1. Analysis of case study
1. Teacher interviews
3.2 To
2. Assignment of group and
2. Problem-based learning
be
able
to
apply
knowledge and skill to solve
individual reports.
outputs
problem.
4. Interpersonal
Skills
and
Responsibility
4.1 To be able to adjust to work
in team both as leader and
follower.
1. Group
participation
in
case studies
2. Class attendance, class
2. Assignment of group and
4.2 To have responsibility for
individual
and
1. Presentation
individual reports
participation
and
behavior in class
group
3. On-time submission of
assignments.
reports and assignments
and their quality
5. Numerical
Analysis,
Communication
Information
and
Technology
Skills
5.1 To be able to use their
effective
communication
1. Lecture
and
group
discussion of case studies
skills of listening, speaking,
2. Practical in class
reading,
in
3. Assignment for searching
order to communicate with
from website, e-learning
others in group discussion,
and report
and
writing
project and presentation.
5.2 To
be
able
to
communication
2. Practical presentation in
class
3. Reports and presentation
using IT
4. Participation
discussion
use
information technology (IT)
for
1. Group discussion
and
presentation in appropriate
ways.
7
in
group
Section 5 Lesson Plan and Assessment
1. Lesson Plan
Week
1
Topic/ Outline
Unit 1 Introduction to
2206
Human
ITM
Hours
Learning Activities and Medias
3
 Course Introduction: course
Resource
description, teaching approach,
Management
course objectives, assessment,
 Pre- Test
class schedule, assignment,
 Course outline and
class activity, and class rules
 Pre- test and writing
evaluation criteria
2
Unit 2 Introducing Human
3
Resource Management

What
is
Main
Lecture

Question and answer period
human
(15 minutes)
resource management?


activities

Self study

Lecture

Question and answer period
of
personnel/human
resource management

Historic background to
human
resource
management

Human
resource
management
3
Unit 3 Personnel Planning and
3
Recruitment

What is job analysis?

Recruitment
(15 minutes)

and
selection process

Workforce
Give and explain students
about the group presentation

planning
and forecasting
8
Self study

Recruiting
job
candidates
9
Week
4
Topic/ Outline
Unit
4
Training
Hours
and
3
Developing Employees

Orientation employees

Training process

Training techniques

Managerial
development
Learning Activities and Medias

Lecture

Question and answer period
(15 minutes)

Self study

Lecture

Question and answer period
and
training
5
Unit 5 Performance Appraisal
and
3
Performance
Management
(15 minutes)

Definitions

Performance appraisal

Self study

Lecture

Question and answer period
schemes

Performance
management
6
Unit 6 Payment Systems
3

Definitions

Main influences on
(15 minutes)
payment systems

Job

Self study

Group presentation

Review all units for Midterm
evaluation
schemes

Different
types
of
payment system
7
Group
presentation,
and
3
review and preparation for
midterm examination
8
Midterm Examination
Exam
3
10
Week
9
Topic/ Outline
Hours
Unit 6 Employee Welfare
3

Role of the employer

Types of problem and
Implications

Lecture

Question and answer period
(15 minutes)
their resources

Learning Activities and Medias

Self study

Lecture

Question and answer period
of
personal problems for
the workplace

Company policy and
procedures

10
Cost and evaluation
Class Activity  Personality
3
Training and Development
(15 minutes)

Student-centered activity and
cooperative
learning
about
personality
training
and
development
11
Unit
7
Employment
3
Relationship

Lecture

Question and answer period
Rights and obligations
(15 minutes)

of the two parties

Legal framework

Flexible
working
arrangements


Termination
of
employment
11
Self study
Week
12
Topic/ Outline
Unit
8
Ethics
Treatment
Hours
and
in
Fair
3
Human
Learning Activities and Medias

Lecture

Question and answer period
Resources Management

Ethics
(15 minutes)
and

fair
treatment at work

What
shapes
Give and explain students
about the group presentation
ethics

Self study

Lecture

Question and answer period
behaviors at work?

Ethics, fair, treatment,
and role of human
resource management

Employee
discipline
and privacy

13
Managing dismissals
Unit 9 Protecting Safety and
3
Health

Employee safety and
(15 minutes)
health

What

Self study

Lecture

Question and answer period
causes
accidents?

How
to
prevent
accidents?

Employee
health:
problems
and
remedies
14
Unit
10
Dismissal,
Redundancy
3
and
Outplacement

Dismissal

Redundancy

Outplacement
(15 minutes)

12
Self study
Week
15
Topic/ Outline
Hours
Learning Activities and Medias

Group presentation
review and preparation for

Review all units for Final Exam
midterm examination

Question and answer period

Lecture
Group
Presentation,
and

Group presentation

Prepare and revision
3
for final exam
16
Enrichment and Make-up
3
Class
17
Final Examination
2. Learning Assessment plan
Learning Outcome
1.
Assessment Activities
Time Schedule
Proportion for
(Week)
Assessment (%)
Ethics and Morals
1.1 To be aware of an
1. Class attendance,
importance of
class participation
morality, ethics, and
and behavior in class
integrity.
1.2 To be responsible and
2. Group discussion
participate in activity
of reports and
for development.
assignments and their
1.3 To be able to adjust to
5%
3. On-time submission
quality
work in team both as
leader or follower.
13
Throughout
semester
Learning Outcome
2.
Assessment Activities
Time Schedule
Proportion for
(Week)
Assessment (%)
Week 8 & 16
50%
Week 5 &15
30%
Knowledge
2.1 To discuss and outline 1. Examinations
the term of human 2. Group presentations
resource management,
and
the
roles
human
of
resource
specialists and human
resource management
function.
2.2 To
analyze
human
resource strategies and
human
resource
planning,
and
the
process of job analysis
and its role in the
human
resource
planning process.
2.3 To become aware of
the
rights
obligations
parties
of
to
and
both
the
employment
relationship.
3.
Cognitive Skills
3.1 To
have
analytical
thinking.
3.2 To be able to apply
knowledge and skill to
1. Checklists
2. Teacher interviews
3. Problem-based
learning outputs
solve problem.
14
Throughout
semester
5%
Learning Outcome
4.
Assessment Activities
Time Schedule
Proportion for
(Week)
Assessment (%)
Throughout
10%
Interpersonal Skills and
Responsibilities
4.1 To be able to adjust to
1. Group presentations
work in team both as
2. Class activities
leader or follower.
3. Cooperative learning
4.2 To have responsibility
semester
activity
for group assignments.
5.
Numerical
Analysis,
Communication
Information
and
Technology
Skills
5.1 To be able to use their
effective
2. Practical presentation
communication skills of
listening,
1. Group discussion
speaking,
reading, and writing in
order to communicate
with others in group
in class
3. Reports
presentation using IT
4. Participation
group discussion
discussion, project and
presentation.
5.2 To be able to use
information technology
for communication and
presentation
and
in
appropriate ways.
15
in
Throughout
semester
Section 6 Learning and Teaching Resources
1. Textbook and Main Document
Baum, T., Amoah, V. and Spivack, S. (1997), “Policy dimensions of human resource
management in the tourism and hospitality industries”, International Journal of
Contemporary Hospitality Management, pp. 221-229.
Dessler, G. (2010). A Framework for Human Resource Management. New Jersey:
Prentice Hall.
Hook, C. and Foot, M. (2002). Introducing Human Resource Management. London:
Prentice Hall.
Jolliffe, L. and Farnsworth, R. (2003). “Seasonality in Tourism Employment: Human
Resource Challenges”, International Journal of Contemporary Hospitality
Management, Vol. 15 No. 6, pp. 312-316.
2. Important Documents for Extra Study
Jolliffe, L. and Farnsworth, R. (2003). “Seasonality in Tourism Employment: Human
Resource Challenges”, International Journal of Contemporary Hospitality
Management, Vol. 15 No. 6, pp. 312-316.
3. Suggestion Information (Printing Materials/ Website/ CD/ Others)
http://www.jobsdb.com.
16
Section 7 Course Evaluation and Revising
1. Strategies for Course Evaluation by Students
Using survey questions to collect information from the students’ opinions to improve
the course and enhance the curriculum. Examples of question:
1.1
Content objectives were made clear to the students.
1.2
The content was organized around the objectives.
1.3
The content was sufficiently integrated.
1.4
The content was sufficiently integrated with the rest of the first year
curriculum.
1.5
The instructional materials were used effectively.
1.6
The learning methods appropriately assess the students’ understanding of the
content.
1.7
Overall, students are satisfied with the quality of this course.
2. Strategies for Course Evaluation by Lecturer
2.1
Lecturers team observes the class and discusses the results as follow:
(1)
The lecturer is well prepared for class sessions.
(2)
The lecturer answers questions carefully and completely.
(3)
The lecturer uses examples to make the materials easy to understand.
(4)
The lecturer stimulates interest in the course.
(5)
The lecturer made the course material interesting.
(6)
The lecturer is knowledgeable about the topics presented in this course.
(7)
The lecturer treats students respectfully.
(8)
The lecturer is fair dealing with students.
(9)
The lecturer makes students feel comfortable about asking questions.
(10) Course assignments are interesting and stimulating.
(11) The lecturer uses technology to enhance learning in the classroom.
2.2
The director/ head of program construct assessment items to evaluate four
dimensions of lecturer’s competencies: teaching skills, organization and
17
presentation of materials, management of the learning environment, and teaching
attitudes.
3. Teaching Revision
Lecturer revises teaching/ learning process based on the results from the students’
survey questions, the lecturer team’s observation, and classroom research.
4. Feedback for Achievement Standards
International College Administrator Committee monitors the assessment process and
grading.
5. Methodology and Planning for Course Review and Improvement
5.1
Revise and develop course structure and process every three years.
5.2
Assign different lecturers teach this course to enhance students’ performance.
18