Operations
1
471.23
Fall 2015
Bruce Duggan
Providence University College
Syllabus
http://buller.prov.ca/OP/473_31.pdf
Description
• An introduction to the management of processes that convert firms’ inputs
(labor, material, equipment) into outputs (goods and services) for internal and
external markets. Topics covered include project planning and management,
as well as techniques for the design, control, and improvement of processes,
including just-in-time systems, lean manufacturing, and ISO standards.
(Prerequisites: 472.21 and 473.24 or by permission of instructor)
Syllabus
Objectives
…to help you:
o understand the problems and complexities faced by supply chain and operations
managers
o understand how the successes (and failures) of the firms they work with is tied to the
successes (and failures) of their operations, logistics, and supply chain
o better integrate the work they do with those who work in operations
o provide useful, professional management of people they supervise who work in
operations
Syllabus
Textbooks
• Required
o Jacobs….Operations & Supply Chain Management: The Core. 2nd Canadian ed.
 http://www.mheducation.ca/highereducation/products/9781259066603/operations
+and+supply+chain+management:+the+core+with+connect+access+card/
 Either the digital or the print version are acceptable.
• Optional
o Roger…Operations Management in the Supply Chain: Decisions and Cases. 6th ed.
 http://www.mheducation.ca/highereducation/products/9780073525242/operations
+management+in+the+supply+chain:+decisions+and+cases/
Syllabus
Requirements
1. Preparation
o All assigned readings must be completed prior to class.
Syllabus
Requirements
3. Cases
o Students should be prepared to enter into case discussions at every class. Approximately
1-2 hours of preparation will be required for each in-class discussion of a case. Students
will not be required to present written material for these cases.
o As well, [you] will formally analyse and present two cases during the semester.
4. Project
Syllabus
Requirements
5. Quizzes
o 4 quizzes
o The questions will not be designed to catch you on details. If you study and understand
the core concepts of the chapter, you will pass the quiz. Each quiz consists of multiple
choice and/or short answer questions.
o 1st quiz is this coming Tuesday
 chapters 1 & 2
Syllabus
Requirements
6. Problems
o 7 sets
o Problems are not group work. You are welcome to work on practice problems with
others, but you are required to do the assigned problems on your own.
o Problems are due by email 24 hours after the end of the class where they are listed as
due.
o The problems must be completed and submitted in a format suitable for inclusion in an
Operations Department report, usually using Excel software.
Syllabus
Requirements
7. Final Exam
o worth 15% of mark.
Syllabus
Course Policies
3. Plagiarism
Syllabus
Course Policies
5. Missed Mid-Term Exams & Quizzes
o …Students who miss a mid-term exam or quiz are responsible to contact me by email
within one day of the exam or quiz date if they still wish to write the exam or quiz.
Permission to do so will be given to only those students who have reasonable grounds,
acceptable to me, for having missed the exam or quiz. The format of the exam or quiz
will be at my discretion….
Syllabus
Course Schedule