SKILLPORT TRAINING GUIDE
 Administrative
 Communication
 Customer Service
 Leadership
 Management
 Performance
 Personal Development
 Team Work
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This guide is an abbreviated list of one hour courses that will support employee’s development
and continued success. Skillport offers over 2800 courses, books etc.
SKILLPORT TRAINING GUIDE
Administrative
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Essential skills for Administrative Support Professionals
o “Administrative Professionals: Representing Your Boss”
o “Administrative Professionals: Common Administrative Support Tasks”
o “Administrative Professionals: Maximizing Your Relationship with Your Boss”
o “Administrative Professionals: Interact with Others”
o “Administrative Professionals: Putting Your Best Foot Forward”
Communication
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Communicating Effectively with the “C” Level
o “Techniques for Communicating Effectively with Senior Executives”
o “Preparing to Communicate Effectively with the ‘C’ Level”
Difficult Conversations
o “Preparing for a Difficult Conversation”
o “Having a Difficult Conversation”
o “Having Difficult Conversations Effectively”
Email
o “Using E-Mail and Instant Messaging Effectively”
Telephone
o “Essential Skills for Professional Telephone Call”
Writing
o “Business Writing: Know Your Readers and Your Purpose”
o “Business Writing: How to Write Clearly and Concisely”
Meetings
o “Preparing for Effective Business Meetings”
Interpersonal Communication
o “Interpersonal Communication: Communicating with Confidence”
o “Interpersonal Communication: Targeting Your Message”
Workplace Conflict
o “Workplace Conflict: Recognizing and Responding to Conflict”
o “Workplace Conflict: Strategies for Resolving Conflict”
Emotional Intelligence
o “Using Emotional Intelligence on the Job”
Cross Cultural
o “Improving Communication in Cross-Cultural Relationships”
Listening
o “Listening Essentials: The Basics of Listening”
Presentation
o “Using Facilitation Skills as a Manager”
o “Basic Presentation Skills: Planning a Presentation”
SKILLPORT TRAINING GUIDE
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“Basic Presentation Skills” Delivering a Presentation”
“Public Speaking Strategies: Preparing Effective Speeches”
Customer Service
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Customer Service Fundamentals
o “Customer Service Fundamentals: Building Rapport in Customer Relations”
o “Customer Service in the Field”
o “Customer Service Over the Phone”
o “Internal Customer Service”
o “Customer Service Confrontation and Conflict”
o “Shaping the Direction of Customer Service in Your Organization”
Customer Focus
o “Identifying and Managing Customer Expectations”
o “Creating and Sustaining a Customer-focused Organization”
Customer Advocacy
o “Customer Advocacy: Communicating to Build Trusting Customer Relationships”
o “Customer Advocacy: Supporting Customer Advocacy”
Managing Customer-Driven Process Improvement
o “Customer-Driven Process Improvement: Basic Framework”
o “Customer-Driven Process Improvement: Identifying Customer Needs”
o “Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions”
Leadership
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Leadership Essentials
o “Leadership Essentials: Motivating Employees”
o “Leadership Essentials: Communicating Vision”
o “Leadership Essentials: Building Your Influence as a Leader”
o “Leadership Essentials: Leading Business Execution”
o “Leadership Essentials: Leading Change”
o “Leadership Essentials: Creating Your Own Development Plan”
Employee Engagement
o “The Benefits and Challenges of Engaging Employees”
Strategy
o “The Voice of Leadership: Effective Leadership Communication Strategy”
o “Developing the Strategic Thinking Skill of Seeing the Big Picture”
Prioritizing
o “Setting and Managing Priorities Within the Organization: Mission and Goals”
o “Setting and Managing Priorities Within the Organization: Motivation”
Developing a Culture of Learning
o “Fundamentals of Organizational Learning”
SKILLPORT TRAINING GUIDE
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o “Developing Learning Practices”
Risk Management
o “Risk Management: Identifying Risk”
o “Dealing with Risk”
Management
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First Time Managers
o “First Time Manager: Understanding a Manager’s Role”
o “First Time Manager: Challenges”
o “First Time Manager: Meeting Expectations”
Management Essentials
o “Management Essentials: Direction Others”
o “Management Essentials: Developing Your Direct Reports”
o “Management Essentials: Treating Your Direct Reports Fairly”
o “Management Essentials: Confronting Difficult Employee Behavior”
o “Management Essentials: Managing a Diverse Team”
Managing
o “Managing Technical Professionals”
o “Managing New Employees”
Change
o “Managing Change: Building Positive Support for Change”
o “Transitioning from Technical Professional to Management”
Delegation
o “Delegation Essentials: An Introduction to Delegating”
o “Delegation Essentials: The Delegation Process”
Finance and Accounting
o “The Essentials of Budgeting for Non-Financial Professionals”
o “Planning and Preparing an Operating Budget”
Human Resources
o “Essentials of Interviewing and Hiring: Selecting the Right Candidate”
o “Organizational Structure and Employee Behavior”
o “Strategies for Successful Employee Onboarding: Getting Started”
Performance
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Managing Problem Performance
o “Recognizing and Diagnosing Problem Performance”
o “First Steps for Turning Around a Performance Problem”
Performance Appraisal Essentials
o “Performance Appraising Essentials: Conducting Traditional Appraisals”
Performance
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“Performing with Others Under Pressure”
“Monitoring and Improving Performance”
Personal Development
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Effective Time Management
o “Time Management: Planning and Prioritizing Your Time”
o “Time Management: Avoiding Time Stealers”
Problem Solving and Decision-Making Strategies
o “Problem Solving: The Fundamentals”
o “Problem Solving: Determining and Building Your Strengths”
o “Decision Making Tools and Techniques”
Dealing with Organizational Change
o “Understanding Organizational Change”
Critical Thinking Essentials
o “Critical Thinking Essentials: Applying Critical Thinking Skills”
Peer Relationships
o “Developing Strategic Peer Relationships in Your Organization”
Professionalism and Business Etiquette
o “Professionalism, Business Etiquette, and Personal Accountability”
Optimizing Your Work/Life Balance
o “Optimizing Your Work/Life Balance: Taking Control of Your Stress”
Team Work
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Optimizing Your Performance on a Team
o “Being an Effective Team Member”
o “Establishing Team Goals and Responsibilities”
o “Elements of a Cohesive Team”
o “Effective Team Communication”
o “Using Feedback to Improve Team Performance”
o “Cross-Functional Team Fundamentals”
Leading Teams
o “Leading Teams: Launching a Successful Team”
o “Leading Teams: Establishing Goals, Roles, and Guidelines”
o “Leading Teams: Developing the Team and Its Culture”
o “Leading Teams: Building Trust and Commitment”