PRODUCTION & OPERATION MANAGEMENT
UNIT 1
Question: A measure of productivity which reflects a combination of some or all of the resources used to obtain a certain
output is
materials productivity
multi-factor productivity
labor productivity
machine productivity
Question: Productivity is calculated by:
Adding inputs to outputs
Dividing outputs by inputs
Multiplying inputs by outputs
Dividing inputs by outputs
Question: Which is the correct hierarchy of operations management decisions (highest first)?
Operating, strategic, tactical
Operating, tactical, strategic Not the right choice -Operating is not given the highest priority
Strategic, tactical, operating
Goals, missions, productivity
Question: ___________ is the originator of ________________, which is used to identify the root cause of any problem.
Kaoru Ishikawa, Fishbone diagram Right choice - Fishbone diagram is also called as Cause & Effect disgram
Kaoru Kaizan, Fishbone diagram
Kaoru Kanban, Pareto analysis
Taguchi , Affinity diagram
Question:An operations strategy is developed using many sources of input.Which is the least likely to have input?
Planning
Top Management
Suppliers
Quality
PRODUCTION & OPERATION MANAGEMENT
Question:Many factors impact productivity, one factor not generally stated as having a negative impact on productivity is:
Liability claims
b. Increased emphasis on services Not the right choice - pressure for high quality service does have an impact on
productivity
Government regulations
Emphasis on short-term performance
Question:Make or buy decisions have to be taken to meet the varying demands to smoothen deficits or excesses by two well known
methods namely -
Supply and Demand capacities
CPM and LPP
Matching Demand and Level Capacity
Production capacity and financial feasibility
Question:Fishbone diagram is
A visual representation of process showing the various steps
Graphical representation of distribution of data
Used for classitying problem areas according to the degree of importance and attending to the most important.
Used to identify the root cause of any problem
Question:Demand fluctuations, uncertainties of production owing to ________ and __________being created drag the productivity
down
shortage of materials , crisis
Break down and inventories
strikes and mismanagement
power failures and frequent suspensions
Question: The two methods namely ___________and __________ methodologies were developed to minimize wastages across the
organisation.
PRODUCTION & OPERATION MANAGEMENT
Critical path method and goal seeking method
optimization methods and critical analysis
sensitivity analysis method and what if analysis method
JIT and lean manufacturing
right choice - JIT & Lean manufacturing are used for wastage minimization in organisation
Question: Which one of these is not an element of a good forecast?
in writing not the right choice - it is an element of good forecast
timely not the right choice - it is an element of good forecast
low cost
meaningfull units
Question:Identify true and false statements.
1.Production management starts with Aggregate planning.
2.Aggregate planning data comes from marketing department
3.The marketing dept determines the various products neede to fullfill orders
4.MPS sets the quantity of each end item to be completed each week of the short range planning
Statement 1, 2 and 3 are true
Statement 1, 2, 3, and 4 are true
Statement 2, 3, and 4 are true
Only statement 1 is false
Question: Identify true and false statements.
1.Kaoru Ishikawa promoted the concept of Quality Circles
2.Kaoru Ishikawa is the originator of fishbone diagram
3.Fishbone diagram is used to identify the root cause of any problem
4.The capital deployed in using quality circles is high
Statement 1, 2 and 3 are true
Statement 1, 2, 3, and 4 are true
Statement 2, 3, and 4 are true
Only statement 1 is false
PRODUCTION & OPERATION MANAGEMENT
UNIT 2
Question: The type of storage any organization provides depends on
Duration of Storage
Frequency of retrieval
Kind of item to be stored
All the above
Question: Use of the Internet and Internet technologies can be integrated into the sales and marketing portion of the value chain
via software that permits customers to specify build-to-order configurations and having customer ordering capabilities
at the website.
by providing sales personnel with real-time access to all kinds of customer account data.
Via online product catalogs containing extensive product information and product specifications.
via online price quotes and online announcements of special sales and promotions
Question: Which of the following does not account for why growing use of the Internet tends to shift bargaining power away from
sellers and towardbuyers?
The Internet makes it easy and convenient for buyers to gather extensive information about competing products and
brands and thereby identify what is the best value for them the websites of rival vendors are only a few clicks away
and are accessible on a 24/7 basis.
Extensive product and price knowledge on the part of buyers tends to reduce their switching costs there's little reason
for buyers to remain loyal to their present brand unless it is providing them with the best value.
Buyers can switch their purchases to traditional brick and mortar retailers
Buyers of all types (manufacturers, wholesalers, retailers, and individuals) can readily join a buying group to pool
their purchasing and approach vendors for better terms than could be gotten individually.
Question: What is CIM?
PRODUCTION & OPERATION MANAGEMENT
Computerized Integrated Manufacturing
Computer Integrated Manufacturing
Computer Initiated Manufacturing
Computer Integrated Modeling
Question: The CAD software aids in
Creating design
Modifying design
Viewing images from different angles
All the above
Question: Which of the following is not among the major groups of firms that comprise the supply side of the Internet Economy?
The makers of digital cameras, video games, music CDs, and movie DVDs
The suppliers of computer components and computer hardware, and wireless handheld devices
The developers of specialized software
The providers of Internet-related communications
Question: The Concept market period gets drastically cut, as CAD aids in
Reducing the time required to make a design.
Reducing the time required to modify a design.
Both a & b
None
Question: The following results with the incorporation of CIM, except
better throughput
better utilization of space
faster deliveries
accumulation of materials
Question: Batch Order Picking, Sort Immediate, Discrete Order Packing, Zone Picking with Chaining and Assemble - represent
which of the below mentioned coding method of picking and packing.
PRODUCTION & OPERATION MANAGEMENT
BSDZCA
BMDZCA
BSDZRA
BSBZCA
Question: Radio Frequency Terminal (RFT) need which of the below mentioned for identifying orders for routing and sorting
Classification
Coding
Bar coding
All t
UNIT 3 Question:Which one of the following is not a valid reason why strategy-implementers need to be deeply involved in the
budget-making process?
Too little funding of strategy-critical organizational units impedes their ability to execute their pieces of the strategic
plan proficiently.
The funding requirements of any change in strategy need to drive capital allocations and the size of each unit's
operating budget
Implementation of a new or revised strategy usually entails budget reallocation.
Without budget reallocations it is hard, if not impractical, to match organization structure to the chosen strategy;
moreover, aggressive resource reallocation is a prerequisite to creating needed core competencies and organizational
capabilities.
Question: Total quality management (TQM)
generally works better than reengineering because of quicker employee buy-in, lower implementation costs, and
easier-to-achieve results.
is a philosophy of managing that involves convincing employees that superior product quality is the most reliable key
to competitive success in the marketplace.
is a term used to describe companies that are best-in-industry in most of the relevant performance indicators.
is a philosophy of managing that emphasizes continuous improvement in all phases of company operations, 100%
accuracy in performing activities, involvement and empowerment of employees at all levels to improve on how things
are done, team-based work design, benchmarking, and efforts to fully satisfy customer expectations
Question: ______________ is mainly concerned with allocating time slots for different jobs
Estimating
Routing
Scheduling
Dispatching
PRODUCTION & OPERATION MANAGEMENT
Question: Identifying and adopting best practices
is a prerequisite to effective reengineering of core business processes and to creating strong core competencies.
is essential if a company is to effectively and efficiently implement and execute its strategy.
starts with benchmarking how well a company performs specific tasks and activities against best-in-industry or bestin-world performers
needs to be directed chiefly at manufacturing and customer service activities, since these two areas are generally the
most critical to successful strategy implementation and execution.
Question:Which of the following statements regarding the role and importance of internal support systems is inaccurate?
Well-conceived, state-of-the-art support systems reduce the need for rigidly prescribed policies and procedures.
Well-conceived, state-of-the-art support systems can strengthen organizational capabilities enough to provide a
competitive edge over rivals.
State-of-the-art support systems typically have the effect of raising a firm's unit costs because of the high dollar
outlays required to develop and install such systems.
Well-conceived, state-of-the-art support systems can help a company mobilize information, use knowledge effectively,
redeploy resources quickly, and respond faster.
Question: Motivational and incentive compensation practices that contribute to high levels of employee performance typically
incorporate a blend of positive and negative motivational features and also utilize both monetary and non-monetary
rewards
entail paying the highest wages and salaries in the industry to high-performing employees and stressing non-monetary
rewards for low-performing employees.
emphasize making employees happy and secure in their jobs through both hard times and good times, involve
extensive job rotation to expand employee skill sets, and provide all employees (but especially those on the low end of
the performance scale) with job training and professional development opportunities throughout their careers.
incorporate only positive motivational approaches and are carefully designed to avoid subjecting employees to job
insecurity, stress, or anxiety.
Question: The major difference between goods and services is:
services lack the profitability that goods enjoy
it is difficult to inventory services
goods are always customized, services are always standardized
goods production usually requires more labor than services
PRODUCTION & OPERATION MANAGEMENT
Question: Alan Robinsons 5W2H method’. 5W2H method is the modified version of ______________________.
Goal 5W1H method
Goal The Famous 5W method
Goal The Famous 5W1H method’
Goal The Famous 5W2H method
Question: Operations Management includes all of these activities except:
Schedule work
Oversee the transformation process
Maintain quality
Secure financial resources
Question: ________________ is resorted to, as a measure of identifying strengths in the organisation
TQM
JIT
Internal benchmarking
External benchmarking
Question: Identify true and false statements.
1.GANTT charts are used to record progress, comparing the actual against the planned activities, and to keep track of the flow of the
material.
2.Line balancing and line of balance are two more tools to ensure that machining centres are loaded, as uniformly as possible to
prevent build up stocks at intermediate stages.
3.Simulation models are used to predict utilisation of machines, and production levels
4.Operations strategy takes under its umbrella, the quality of the product or service, time taken to deliver the product, and flexibility
for changing demands of customers.
Statement 1, 2 and 4 are true
Statement 1, 2, 3, and 4 are true
Statement 2, 3, and 4 are true
Only statement 1 is false
Question: Pragmatic bench marking is a method of measuring a company’s ___________, _________, and _________; in a way that
all functions in great detail.
process, quality, service
quality, quantity, procedures
process, methods, procedures
strenght, position, goals
PRODUCTION & OPERATION MANAGEMENT
Question: An operations strategy is developed using many sources of input - which is the least likely to have input?
Planning
Quality
Top Management
Suppliers
UNIT 4 Question: Automation means increase in quality and productivity using _____________devices
sophisticated
partially automated
labour saving
simple
Question: Fixed Automation designed for _______ volume production and their ________ ensures _________ variability
low, flexibility, more
high, rigidity, less
medium, flexilibity, more
high, rigidity, medium
Question: Automation is ideal when the service provided or the product manufactured is ___________.
Customized
Standardized
Customized or standardized
in batches
Question: Automated flow lines are considered only when the product is required to be made in _______ volumes over a
relatively_______period
low, short
PRODUCTION & OPERATION MANAGEMENT
high, short
low, long
high , long
Question: What is WIP w.r.t automated flow lines?
Work in progress
Work in production
Work in process
Work in phases
Question: Flexible Manufacturing Systems are designed for _______ volume production and ________ varieity
low, more
high, less
medium, medium
high,medium
Question: The types of Automation used in production system are
Fixed, Rigid, Flexible
Rigid, Programmable, Job Shop
Fixed, Programmable, Flexible
Mass, Batch, Job Shop
Question: Rapid Prototype Modeling process produce
Life size model of the object in small number
Actual scale model of different material
Functional Prototype of the model in large numbers
Functional/non functional prototype in small numbers & different materials
Question: High volume production and limited or very few product variety is the feature of which type of automation
PRODUCTION & OPERATION MANAGEMENT
Flexible automation
Programmable automation
Job Shop Automation
Fixed Automation
Question: Automated Flow Lines are considered when
Product is required in high volume, over a long period of time
Product is required in low volume, over a short period of time.
Customized products are required in low numbers
Customized products are required in high volumes
Question: Rapid Prototype does not facilitate which of the following d.
Check the specification of the product design
Measure the performance characteristics of the product design
Check for serious defects in the product design, if any
Testing the product prototype under actual/real time working conditions
Question: Flexible Manufacturing System are used to manufacture
Group of components having similar shapes, though varying in sizes
Group of components having similar shapes and similar sizes
Group of components having different shapes and sizes
Group of components having different shapes, though similar sizes
UNIT 6 Question: Which one of the following is not generally regarded as an advantage of product layouts?
The system is fairly flexible to changes in volume of output
unit costs may be lower than with other processes
Labor costs are low per unit.
PRODUCTION & OPERATION MANAGEMENT
Material handling costs per unit are low.
Question: A production line is to be designed for a job with three tasks. The task times are 0.3 minutes, 1.4 minutes, and 0.7 minutes.
The maximum cycle time in minutes is:
2.4
1.4
0.7
0.3
Question: In a job shop, volume is low, and product variety tends to be:
very low
low
moderate
high
Question: In a product layout, the process of deciding how to assign tasks (w.r.t to time) to work stations is referred to as:
Task allocation
line balancing
process balancing
station balancing
Question: The system that has the highest equipment flexibility is:
repetitive production
continuous processing
job shop
.
batch production
Question: If a line is balanced with 90 percent efficiency, the balance delay would be:
10%
90%
PRODUCTION & OPERATION MANAGEMENT
unknown, since balance delay is not related to efficiency
100%
Question: Which of the following is not true in case of Product Layout?
Only a few products are capable of being manufactured or assembled.
Use Special machines to perform specific operations to produce only one product at one time.
The skill required of the worker is high.
Supervision is minimal
Question:Which of the following is not a method of determining the most likely location for establishing a Facility?
Rating Plan Method
Factor Rating Method
Fraction Rating Method
Point Rating Method
Question: Different types of layout are used in any plant, depending upon
Product
The Process Not the right choice - Is not the only factor which decides the type of layout in any plant
Type of Production
All the above
Question: The factors influencing Plant location are broadly classified into two types, namely General factors and Special factors.
Which of the following does not come under special factors?
Transport
Economic stability – outside investments
Cultural factors
Wages
-
Question: The Just In Time Philosophy which focuses on balancing the system does not consider which of them as wastes:
PRODUCTION & OPERATION MANAGEMENT
Inventory
Product defects
Efficient work methods
Waiting time
Question:Identify true and false statements.
1.Facilities management is an important strategic level decision taken by an organisation
2.It involves planning and management of the plant location and layout.
3.A plant location cannot be changed frequently
4.Location decisions are made on the basis of parameters which make it suitable for various considerations of suppliers, and markets
Statement 1, 2 and 4 are true
Statement 1, 2, 3, and 4 are true
Statement 2, 3, and 4 are true
Only statement 1 is false
UNIT 7 Question: Which of the following characterize a best-cost provider strategy?
The marketing emphasis is on matching the prices of rival brands having comparable features and attributes
The strategic target is price-conscious buyers.
A product line consisting of wide selection, many product variations, and emphasis on differentiating features
A competitive advantage based on more value for the money
Question: Creating buyer value via differentiation
can involve incorporating product attributes and user features that lower the costs of switching to substitute products
and is an attractive competitive strategy when there are few ways to achieve differentiation that have value to buyers
has to be grounded in providing buyers with unique extras that deliver real value rather than perceived value.
can be achieved anywhere along the industry value chain
.
can involve incorporating product attributes and user features that lower buyers' overall costs of using the product or
that raise the performance a buyer gets from the product or that enhance buyer satisfaction in noneconomic or
intangible ways.
Question: Companies pursuing a low-cost provider strategy can open up a cost advantage over rivals by
a. creating altogether new, lower-cost value chain systems or revamping the existing value chain to bypass some costproducing activities that produce little value added insofar as customers are concerned. Not the right choice
PRODUCTION & OPERATION MANAGEMENT
b. using a high-volume/high-quality strategy keyed to first-mover advantages, having a more technologicallysophisticated value chain than rivals, reducing the numbers of cost drivers, and having world-class suppliers. Not the
right choice
doing a better job than rivals of controlling the cost drivers.
lowering buyers switching costs, creating a state-of-the-art value chain, and having fewer cost drivers than rival firms
Question:Differentiation strategies
work best when the basis for differentiation is superior quality or superior customer service.
typically result in much greater buyer loyalty than low-cost provider strategies.
usually win out over a low-cost provider strategy unless buyers are inclined to shop solely on price.
are an attractive competitive approach whenever buyers needs and preferences are too diverse to be satisfied by a
product that is essentially identical from seller to seller; moreover, a differentiation strategy can produce sustainable
competitive advantage if the differentiating features possess strong buyer appeal and can not be copied or easily
matched by rivals
Question: Which of the following is not characteristic of a low-cost provider strategy?
The production emphasis is on continuously searching for ways to reduce costs without sacrificing acceptable quality
and essential features.
The marketing emphasis is on making virtues out of product features that lead to low cost.
The strategic target is value-conscious buyers and sustaining the strategy depends on frequent advances in technology
and occasional product innovations
The product line consists of a few basic models having minimal frills and acceptable quality. Not the right choiceThe
product line consists of a few basic models having minimal frills and acceptable quality.
Question: A companys competitive strategy
consists of the business approaches and initiatives it undertakes to attract customers and fulfill their expectations, to
Withstand competitive pressures, and to strengthen its market position.
consists mainly of defensive actions.
consists mainly of offensive actions.
typically is broader and more wide-ranging than a companys business strategy, involves offensive actions, defensive
actions, tactical maneuvers designed to deal with immediate conditions, and actions calculated to have longer-term
impact.
Question: Companies are motivated to enter into strategic alliances or cooperative arrangements
PRODUCTION & OPERATION MANAGEMENT
to help open up or improve access to attractive market opportunities
to improve supply chain efficiency and/or overcome deficiencies in their technical or manufacturing expertise and/or
gain economies of scale in production and/or marketing.
to gain access to technology, expertise, competitive capabilities, and other resources that will help them in racing for
global leadership or in building a stronger position in the industries of the future.
to collaborate on mutually-interesting technology or the development of promising new products.
Question: The strategy of being a best-cost provider
combines a strategic emphasis on low cost with a strategic emphasis on more than minimally acceptable quality,
service, features, and performance
is almost always more profitable than focused or market niche strategies because of the potential for creating a much
bigger competitive advantage but is the hardest of the five generic types of competitive strategies to employ
successfully
is the easiest of the five generic types of competitive strategies to copy or imitate.
is the most attractive of all the competitive strategies because it combines the best features of the four other generic
types of competitive strategies.
Question: Focusing on a limited market niche
works best when it is costly or difficult for multi-segment rivals to satisfy the specialized needs of niche members
is more attractive when the niche offers good growth potential, is big enough to be profitable, no other rivals are
attempting to specialize in serving the same target segment, and the focuser can defend itself against challengers based
on the customer goodwill it has built up and on its superior ability to serve niche members.
is more attractive when a focuser has the skills and resources to serve the segment effectively.
carries the risk that multi-segment competitors will find effective ways to match the focuser is serving the needs of
niche members and also carries the risk that the preferences and needs of niche members will shift toward the product
attributes desired by mainstream buyers, thus causing the size of the niche to shrink significantly and maybe even
disappear.
Question: Focused low-cost strategy
involves the use of guerrilla offensives to capture customers.
involves concentrating on a buyer segment whose requirements are less costly to satisfy compared to the rest of the
market and a marketing emphasis on touting the focusers unique ability to satisfy the specialized requirements of niche
members
c. entails trying to wrest market share away from rivals via extra advertising, above-average expenditures for
promotional programs, and heavy use of point-of-sale merchandising techniques.
PRODUCTION & OPERATION MANAGEMENT
is the hardest of the five generic types of competitive strategies to employ successfully.
Question: Vertical integration
is the most dependable and frequently used way to achieve a cost advantage over rivals because it increases a firms
flexibility in using its resources most advantageously.
forward into wholesale distribution and retail operations is one of the best strategic options to lowering the costs of
accessing end-users and becoming the overall low-cost provider.
backward into the production of parts and components is a dependable and trustworthy way to reduce the costs of
items purchased from suppliers (because internal manufacture is typically cheaper than outsourcing).
can be a good strategy if it enhances a firms competitiveness; otherwise, it is ill-advised, in part because it locks a firm
into relying on its own in-house activities and sources of supply and/or distribution outlets (which later may prove
more costly than having these value chain activities performed by outsiders).
Question: Which of the following is not one of the basic types of strategic offensives?
Initiatives to change the rules of competition and alter the industrys key success factors
Initiatives to capitalize on competitors weaknesses
Guerrilla offensives and end-run offensives
Initiatives to match or exceed on competitors strengths and simultaneous initiatives on many fronts
Question:Which of the following statements is inaccurate?
In considering offensive initiatives, a would-be challenger needs to analyze carefully which rivals to challenge as well
as what kind of offensive to mount and how to mount it and also weigh the relative merits of targeting market leaders
or runner-up firms or struggling enterprises or small local or regional firms with limited expertise and resources.
A strategic offensive aimed at going head-to-head against key competitors to match or beat their strengths may be an
attractive way of winning market share away from weaker rivals whose strengths and resources can be outmatched;
going head-to-head against a rivals strengths may be unavoidable if the competitive advantage of a stronger rival is to
be narrowed or whittled away entirely.
Offensives aimed at attacking a strong rival stand the best chance of succeeding if they are predicated on a cost
advantage that permits offering an equally good product at a lower price; otherwise the offensive is probably destined
to hurt profitability and sap financial resources
A strategic offensive that involves guerilla warfare-style tactics nearly always should involve cutting price below
those charged by the rivals being targeted if it is to succeed
PRODUCTION & OPERATION MANAGEMENT
UNIT 8 Question: DIN 69901 is a standardization from
British organization
Indian organization
American organization
German organization
Question: A project is a temporary endeavor with a finite completion date undertaken to create a unique
Item or service
Item or Product
Product or service
Service
Question: Project management is the application of knowledge, skills, tools and techniques to project activities to meet project
requirements. This definition of Project Management is as per :
PMBOK
ISO
DIN
ANSI
Question: Projects bring form or function to____
Ideas or needs
products or items
items or necessity
items or needsd
Question: It is a part of the project which consists of simple and routine instructions to achieve a desired result of any activity of the
project.
a. Process
Product
Management
Project Cycle
PRODUCTION & OPERATION MANAGEMENT
Question: It consists of the various activities of operations, resources and the limitations imposed on them.
Process
Product
Management
Project Cycle
Question:Consider the following statements :
i) The process in which interactions depends on the nature of work and dynamic and dependent on team innovations is closing
process.
ii) the process in which the project is reviewed , findings afe reporeted and project performacne is analysed is executing process..
The statements are :
false , true respectively.
true, false respectively
Both are True
.
Both are false
Question: Characteristics of project mindset are : i)Time – It is impossible to improve the pace of the project by reducing the time
frame of the process. The mindset is normally to work a comfort mode by stretching the time limits. ii) Processes- Project mindset lays
emphasis on rigid processes
false , true respectively.
true, false respectively
Both are True
Both are false
Question: Two of the process groups are initaiting processes and controlling processes. i) initiating process - recognition to start and
establishing commitment. ii) controlling processes - formalizing acceptiace and bringing project to an ordelry end.
The statements are -
Both are True
false , true respectively.
Both are false
true, false respectively
Question: TITLE : small projects, big results(Karen M Kroll. PM Network. Drexel Hill: Jul 2007. Vol. 21, Iss. 7; pg. 28) Small
projects may not be as glamorous or prestigious as their larger counterparts, but theyre still important and still require project
management. The most common mistake people make when executing small projects is thinking that because of the small amount of
effort required, the project doesnt need planning at all, says Roberta Toledo, PMP, managing partner at Alpha Consultoria, a project
PRODUCTION & OPERATION MANAGEMENT
management consultancy in Mexico City, Mexico. Project managers who opt to cut back on project management principles run
several risks, says Margo OFarrell, a teacher of project management at TAFE Tasmania, a training organization in Tasmania,
Australia. First, if the project manager becomes ill or otherwise unavailable, the project will probably come screaming to a halt.
Failing to apply project management principles can also result in a lack of executive commitment, OFarrell says. A project managers
reputation may be at stake, too. Even when a project is relatively small, the objective can be substantive. The amount of planning and
process should be proportional to the projects scope. Finally, once the project is underway, project managers must find ways to keep
team members focused on the goal-which can be particularly tricky on small projects. In the above description, which main principles
of project management are being focused upon?
Schedule and staff
features and cost
quality and schedule
cost and quality
Question: Project ARBRE: Lessons for bio-energy developers and policy-makers(Athena Piterou, Simon Shackley, Paul Upham.
Energy Policy. Kidlington: Jun 2008. Vol. 36, Iss. 6; ) Project Arable Biomass Renewable Energy (ARBRE) was a flagship project in
the UK to demonstrate electricity generation from dedicated energy crops, employing the high efficiency of gasification combined
cycle technology while also contributing to the waste management problem of sewage disposal. The plant never reached commercial
operation and this paper provides the first detailed public account of the reasons, drawing on interviews with the main actors. Project
ARBRE failed due to three unfortunate developments: the withdrawal for reasons of commercial strategy of the main company that
initiated and financed the project; bankruptcy of the turnkey contractor appointed to oversee the project; and technical problems with
the gasification technology, which could not be resolved within the financial and time constraints. All these factors acted in
reinforcing manner and they were individually preventable: documenting the process of failure is a learning experience that can
prevent their recurrence. Failures listed above may fall under one or more of the following categories. recurrence. Failures listed above
may fall under one or more of the following categories.
1. Factors contributing to project success not emphasized
2. Overview of Information and Communication Technologies (ICT) projects:
3. Common problems encountered during projects
4. Incidence of project failure Identify the appropriate categories?
1, 3 and 4
2, 3, and 4
1,2 and 4
1, 2, and 3
Question: Match the following:
Match
Scope
Resource
Project Cost
Correct Answer
it refers to the various parameters that affect the project in its planning, formulation and executions
It refers to the manpower,machinery,money and materials required in the project
it is the budgeted expenditure of the project
Question: Calgary shareholders remove chief STANLEY PIGNAL. (Financial Times. London (UK): Apr 15, 2008) Shane OLeary,
chief operating officer of the UK-Canadian group, will take over the reins from Mr [Richard Anderson]. High hopes over the gas
explorer's intentions to develop a field in Algeria caused its share price to peak in 2005 but its failure to exploit the prospect has since
caused its share price to slump. In spite of Mr [Khelil]s views, FCP yesterday announced that Mr [Michael Kroupeev]s proposed slate
of directors would now be recommended by management, making their election virtually guaranteed, although two of his nominees
PRODUCTION & OPERATION MANAGEMENT
would step down and make way for compromise board members. Mr Kroupeev, who controls nearly 10 per cent of FCP through an
investment vehicle, also sounded a conciliatory tone. The minister has no grounds to be concerned. There has been no change in
control of the board. We are fully committed to developing this project. Which of the following process is applicable to this context?
Closing Process
Intiating Process
Controlling process
Exceuting process
UNIT 9
Question:One can find out the variance and use the variance to analyze the various probabilistic estimates pertaining to the project in
_______ method
SRA
CPM
WBS
PERT
Question: One can estimate the start time and the finish time for every event of the project in its WBS using the
SRA
WBS
CPM
PERT
Question: This phase involves the study of inputs and outputs of the various project stages.
Execution
Marketing
Design
Analysis
Question: In this phase the project manager and the teams members work on the project objectives as per the plan.
PRODUCTION & OPERATION MANAGEMENT
Execution
Marketing
Design
Analysis
Question: SRA stands for
Software requirement analysis
Support requirement analysis
Specification requirement analysis
Systems requirement analysis
Question: In this phase information is collected from the customer pertaining to the project and the requirements are analyzed.
Execution
Marketing
Design
Analysis
Question: In a) PERT method the variance is found is used to analyze the various probabilistic estimates pertaining to the project b)
In CPM the start time and finish time of every event of the project in its WBS is found
A is true, B is False
A is False, B is true
Both a & b are false
Both a & b are true
Question: If tm=7days, to=1days, tp=7days what is the value of sd (standard eviation) ?
0.5 day
0 day
2 day
1 day
PRODUCTION & OPERATION MANAGEMENT
Question: At a node 11 there are 4 successors. LCT wrt each of the 4 successors is 27,43,18,37 days. What is the LCT of the node
11?
27 days
37 days
18 days
43 days
Question: At a node 15 there are 4 predecessors. EST wrt each of the 4 predecessors is 35,32,30,31 days. What is the EST of the node
15?
32 days
35 days
31 days
30 days
Question: Match the following:
Match
Design Phase
Marketing Phase
Execution Phase
Correct Answer
study inputs and outputs of various stages
prepare strategic project proposal
work on project objectives as per plan
Question: In the analysis and evaluation phase, the following two are i) Project Evaluation : Evaluate expected profit, cost and risks
involved. ii) Estimation : Estimate the project cost, effort required and functionality. Which of the following is correct? c.
true and false respectively
false and true respectively
Both are true
Both are false
Question: In the analysis and evaluation phase, the following two are i) Feasibilty Study - To analyze whether the project is
technically, economically and practically feasible to be undertaken. ii) Trade-off analysis: To understand and examine the various
alternatives which could be considered Which of the following is correct?
Statement 1, 2 true
Statement 1 is true 2 is false
Statement 1, 2, are false
PRODUCTION & OPERATION MANAGEMENT
Only statement 1 is false
UNIT 10
Question: Assist the team members, stakeholders, managers with necessary information and summary of the information shared to the
higher level managers is one of the aspects of ___
PMIS
DSS
KBS
EIS
Question: An information system dealing with project management tasks is known as _____
Decision Support System
Transaction processing system
Project Management Information System
Knowledge Management System
Question: Provide information to the major stakeholders i.e. the right information at the right time is one of the aspects of ____
KBS
DSS
PMIS
EIS
Question: Help organizational learning by helping the members of the organization learn about project management is one of the
aspects of ____
KBS
DSS
PMIS
EIS
PRODUCTION & OPERATION MANAGEMENT
Question: Assists the managers in doing what if analyses about project staffing, proposed staffing changes and total allocation of
resources is one of the aspect of ____
KBS
DSS
PMIS
EIS
Question: ___ involves using various analysis techniques and procedure to identify major external factors or forces which could affect
development process
Continusous Business Process Improvement
Management Assurance Measures
Information Risk Management
Force Field Analysis
Question: The agenda for a review should be well structured in terms of ___ and ___
content and list of participants
list of participants and time
roles and responsibilities
time and content
Question: ___ and ___ are well established certification systems, several world organizations are now working on P-CMM and total
quality assurance.
SEI-CMM & ISO Certification
Information Risk Management and Strategic inflection point
Strategic Inflection Point and ISO certification
Management Assurance Measure and Strategic Inflection point
Question: DMAIS represents
define, measure, analyse, integrate, system
define, measure, analyse, improve, standardize
define, monitor, analyse, improve, system
define, monitor, analyse, integrate, standardize
PRODUCTION & OPERATION MANAGEMENT
Question: The team should exhibit better control of their project ____ and then demonstrate better control about business ____
Portfolio, profitability
Prospects, growth
Portfolio , prospects
prospects, expandability
UNIT 11
Question: Increase in functional effectiveness of existing systems like ERP, Accounting Software and Documentation like Financial
reports/ Statements/ ISO 9000 Documents etc. is one of the objectives of ___
TPS
SCM
MRP
EIS
Question: Enhancement of participation level and empowerment level is one of the objectives of
TPS
KBS
SCM
DFSS
Question: Effective integration of multiple systems like ERP, communication systems, documentation system and secure is an
objective of __
TPS
SCM
MRP
EIS
Question: Better utilization of resources men, material, equipment and money.
TPS
PRODUCTION & OPERATION MANAGEMENT
MRP
SCM
EIS
Question: Supply Chain involves.
1. Movement of raw materials from suppliers to manufacturers.
2. Movement of work in process inside the manufacturing unit
3. Movement of finished products from Manufacturing unit to DC’s.
4. DC’s to retailers.
Statement 1,2,3 & 4.
Statement 1 & 2.
Statement 3 & 4.
Statement 2 & 3.
Question: The following is not a Domain application of SCM
ERP Systems
Design Systems like Auot-CAD, Pro-E
ISO 9000 Systems
Six Sigma Systems
Question: The elements of SCM are location, production, _____ and ____
Chain and transportation
Inventory and transportation
Location and inventory
Inventory and chain
PRODUCTION & OPERATION MANAGEMENT
Question:Two broad categories of the decisions in SCM are ___ and __
Strategic & operational
Strategic & tactical
Strategic & managerial
Tactical & operational
Question:Two great name in SCM are ____ and ____
Ram Chandran and Terry P Harrison
Ram Ganeshan and Terry P Harrison
Ram Ganeshan and Terry P Alderman
Ram Chandran and Terry P Alderman
Question:The elements of SCM are inventory, transportation, _____ and ____
Chain and links
Chain and location
Location and production
Chain and transportation
Question: Match the following:
Match
Correct Answer
Fiscal discipline & control conservation of funds
Integrated network of info Scientifically designed system of info n/w
Idling of assets
balancing of justified & unjustified assets
Question: Match the following:
Match
Correct Answer
Upstream
activities of a manufacturing company with its suppliers
Internal
process the inputs from the suppliers into outputs
Downstream involved in delivering the products to the final customers
PRODUCTION & OPERATION MANAGEMENT
Question: The following statements are the views on supply chain
a) SCM is a static system of interconnected and interdependent individuals, groups, companies, organization, and relationships aimed
at satisfying the customers
b) SCM optimizes information and product flows from the purchase of raw materials to the delivery of finished goods with a vision of
achieving significant strategic objectives involving productivity, quality, innovative service and collaborations.
Which of the following is correct :
both are true
both are false
a is true, b is false
a is false, b is true
UNIT 12
Question: Who developed a technology called Lumbar Motion Monitor by studying the low back injuries, which is famous as,
LMM?
Dr. Bill Marris
Dr. Chritopher Marris
Dr. Sam Marris
Dr. David Marris
Question: CDS algorithm was given by
Charles, Duke, Schnider
Campbell, Dudek and Smith
Chaudhary, Darshan, Srinivas
Christopher, Dale, Sam
Question:Johnson’s algorithm is used for sequencing of ___ jobs through__________ work centres
2, 2
n,2
2, n
PRODUCTION & OPERATION MANAGEMENT
n,m
Question:The objective of material handling is to make the everyday businesses more ________ and ________ effective.
Efficient, Cost
convenient, cost
cheaper, cost
smoother, cost
Question: Ergonomics is taken from the Greek words, “Ergon” and “Nomos” which means
Work, Laws
Law, Work
Rule, Work
Work, Nature
Question:The purpose of Johnson's algorithm is to
1. minimise idle time on machines
2.reduce the total time taken for completing all the jobs
3. increase throughput
4. reduce balance delay
1 & 2 only
2 & 3 only
3 & 4 only
all the above
Question: Which of the below mentioned factors pertaining to material properties effect the selection of equipment :
1 Size, weight and nestability
2. Carton counts, pallet counts
3. Value
PRODUCTION & OPERATION MANAGEMENT
4. Environment
1 & 2 only
1 & 3 only
1,2 & 3 only
1,2,3 & 4
Question: The purpose of balancing of material is to see that
1. no shortages occur between work centres
2. minimum inventory gets created.
1 only
2 only
Both 1 & 2
None
Question:The first step in Johson's algorithm is to
Find the maximum among the time taken by machine 1 and 2 for all the jobs
Find the minimum among the time taken by machine 2 for all the jobs
Find the minimum among the time taken by machine 1 and 2 for all the jobs
Find the minimum among the time taken by machine 1 for all the jobs
Question:The factors taken into account during production for material flow are
1. Quantities produced
2. Rate of production at each centre
3. Number of operations
4.Total production required
1 & 2 only
1 & 3 only
PRODUCTION & OPERATION MANAGEMENT
1,2 & 3 only
1,2,3 & 4
Question:Match the following:
Match
1 SMD
2 SMS
3 MMD
4 MMS
Correct Answer
One product all tasks time known
One prodcut, tasks time variable
Multiple product, task time known
Multiple product, tasks time variable
Question:Identify true and false statements.
1. For sequencing of jobs, Johnson’s algorithm is a useful staring point and CDS algorithm is the advanced methodologies used for
sequencing multiple jobs
2. Balancing the production is a very important aspect of achieving maximum throughput and reduce inventory
3. Sequencing decides the order in which jobs are loaded on different machines.
4. Dr. Bill Marris developed a technology called Lumbar Motion Monitor by studying the low back injuries, which is famous as,
LMM
Statement 1, 2 and 4 are true
Statement 1, 2, 3, and 4 are true
Statement 2, 3, and 4 are true
Only statement 1 is false
PRODUCTION & OPERATION MANAGEMENT
UNIT 13
Question: Inventory management requires two questions to be answered: How many and when. JIT answers those two questions
with:
economic order quantities, reorder point
exact quantity, first of each month
exact quantities, when orders are received
economic run sizes, reorder point
Question: A basic requirement for operating with low inventories in JIT systems is:
Major problems must be uncovered.
Major problems must have been solved.
Adequate space is available to store inventory
Inventory investment must be saved.
Question: Which is not a benefit of JIT?
Work Cells
Lower total setup costs
Flexibility
Lower Inventories
Question: Which one of these is not usually associated with JIT?
Manufacturing cells
Preventive maintenance
Large lot sizes
Multifunctional workers
Question: Which one of these is not generally associated with JIT?
Low inventories
Push system
Preventive Maintenance
Problem solving
PRODUCTION & OPERATION MANAGEMENT
Question:In the JIT philosophy, the ideal lot size is:
The economic order quantity
The economic run size
Capacity of a standard container
One unit
Question: Which one of these is generally avoided in JIT systems?
Short lead times
Waiting lines
Management by consensus
Reduced space requirements
Question: Which one is not a building block of JIT?
manufacturing planning and control
customized parts
process design
product design
Question: Which one of the following is not a pre requisite for implementation of JIT?
shorter setup times
Control inventories
Reduce product defects
training employees
Question: Which is not a benefit of small lot sizes?
Problems are more apparent
PRODUCTION & OPERATION MANAGEMENT
Increased production flexibility
Reduced inventory
More frequent setups
Question: Preventive maintenance is not usually scheduled:
by operating time.
by planned inspections.
irregularly, as breakdowns occur
by calendar time.
Question:Breakdown programs include all of the following except:
Inventories of spare parts.
Periodic inspections
Operators who can perform minor repairs.
Backup equipment.
Question: Cost of equipment breakdown can include:
loss of output
damage to other equipment
cost of idle workers
all the above