Using Information Technology Pertemuan 12 Chapter 11 Information Systems 11.1 Organizations, Managers, & Information The flow of information within an organization Horizontally - reflects functional areas Information Systems Vertically - reflects management levels 2 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Departments Research and development (R&D) Production (operations) Accounting and finance Human resources (personnel) Information Systems Marketing and sales Information systems (IS) 3 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Management Levels Top (or senior) managers - concerned with long-range, or strategic, planning and decisions Lower (supervisory) managers - make operational decisions - predictable decisions that can be made by following well-defined sets of routine procedures Information Systems Middle-level managers - make tactical decisions to implement the strategic goals of the organization 4 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Types of Information Unstructured information - summarized, less current, highly subjective, concerned with future events, records a broad range of facts, and covers activities outside as well as inside an organization Semi-structured information - some structured information and some unstructured information Information Systems Structured information - detailed, current, not subjective, concerned with past events, records a narrow range of facts, and covers an organization’s internal activities 5 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. 11.2 Computer-Based Information Systems For lower managers TPSs For middle managers MISs and DSSs For all levels, including nonmanagement – OASs, ESs, and Cooperative work systems Information Systems For top managers - ESSs An organization chart and management levels and responsibilities 6 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Transaction Processing System (TPS) TPS - a computer-based information system that keeps track of the transactions needed to conduct business For lower managers Produces detail reports One TPS for each department Forms the basis for MIS and DSS Information Systems Features include - 7 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Management Information System (MIS) MIS - a computer-based information system that uses data recorded by TPS as input into programs that produce routine reports as output For middle managers Draws from all departments Produces several kinds of reports Information Systems Features include - 8 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Decision Support System (DSS) Features include For middle managers Produces analytic models Geographic DSS for earthquake insurance Information Systems DSS - a computer-based information system that provides a flexible tool for analysis and helps managers focus on the future 9 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Executive Support System (ESS) Information Systems ESS - an easy-to-use DSS made especially for top managers; it specifically supports strategic decision making Components of an ESS Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. 10 Office Automation System (OAS) Information Systems OAS - combine various technologies to reduce the manual labor required in operating an efficient office and to increase productivity Office automation systems Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. 11 Expert System (ES) and Cooperative systems Cooperative systems – organizations that have networks that use groupware to enable cooperative work by groups of people Information Systems ES – is a set of interactive computer programs that help users solve problems that would otherwise require the assistance of a human expert 12 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. 11.3 Systems Development - The Six Phases of System Analysis and Design System - a collection of related components that interact to perform a task in order to accomplish a goal Users Management Technical staff Information Systems Participants in a project involving a new system or changes to an existing one - 13 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. Information Systems The Six Phases of Systems Analysis & Design SDLC 14 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. The First Phase - Conduct a Preliminary Investigation 1. 2. 3. 4. Conduct the preliminary analysis Propose alternative solutions Describe the cost & benefits Submit a preliminary plan Information Systems Objectives - 15 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. The Second Phase - Do an Analysis of the System Objectives 1. 2. Information Systems 3. Gather data Analyze the data Write a report Data flow diagram 16 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. The Third Phase - Design the System Objectives - 2. 3. Do a preliminary design Do a detail design Write a report Information Systems 1. 17 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. The Fourth Phase - Develop the system Objectives - 2. 3. Develop or acquire the software Acquire hardware Test the system Information Systems 1. 18 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. The Fifth Phase - Implement the System Objectives - 2. Convert to the new system Train the users Information Systems 1. 19 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc. The Sixth Phase - Maintain the System To adjust and improve the system by having system audits and periodic evaluations and by making changes based on new conditions Information Systems Objective - 20 Copyright © 2005. Exclusive rights by The McGraw-Hill Companies, Inc.