PRIDE
HUGHES
KAPOOR
INTRODUCTION TO
BUSINESS
ELEVENTH EDITION
Chapter Eight
Understanding the
Management Process
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Learning Objectives
Define what management is
2. Describe the four basic management functions:
planning, organizing, leading and motivating, and
controlling
3. Distinguish among the various kinds of managers in
terms of both level and area of management
4. Identify the key management skills of successful
managers
5. Explain the different types of leadership
6. Discuss the steps in the managerial decision-making
process
7. Describe how organizations benefit from total quality
management
1.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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The Main Resources of Management
Know the Four Main Resources of
Management
• How do these resources contribute to
organizational goals?
What is the manager’s role in obtaining and
utilizing these resources?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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What Is Management?
Define
• Management
• Material Resources
• Human Resources
• Financial Resources
• Information Resources
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Basic Management Functions
What is the Management Process?
Know the steps involved and be able to describe
them
• Planning
• Mission
• Strategic Planning
• Establishing Goals and Objectives
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Goals and Objectives
Define
• Goal
• Objective
Know what characterizes properly set goals
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Planning (cont’d)
Know the elements of and be able to utilize
SWOT analysis
• What are a firm’s
- Strengths
- Weaknesses
- Opportunities
- Threats
Define Core Competencies
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Plans
Define Plan
Know and be able to define different types of
plans
• Strategic plan
• Tactical plan
• Operational plan
• Contingency plan
Who is responsible for each type of plan?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Organizing the Enterprise
Define Organizing
Be able to define and distinguish between
• Leading
• Motivating
• Directing
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Controlling Ongoing Activities
Define Controlling
What is the Control Function?
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Kinds of Managers
Know the three Levels of Management
Do different levels of management work together
or in isolation?
What are the main areas of Management
Specialization?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Areas of Management Specialization
Financial Managers
Operations Managers
Marketing Managers
Human Resources Managers
Administrative Managers (General Managers)
What are each of these managers’
responsibilities?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Key Skills of Successful Managers
Know and be able to define the Key
Management Skills
•
•
•
•
•
Conceptual Skills
Analytic Skills
Interpersonal Skills
Technical Skills
Communication Skills
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Leadership
What is Leadership?
What role does leadership play in management?
• Are leading and managing the same thing?
Know the difference between Formal
Leadership and Informal Leadership
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Styles of Leadership
Describe the different leadership styles
• Autocratic
• Participative
• Entrepreneurial
Be able to discuss which leadership style is best
in different situations
On what does effective leadership depend?
Be prepared to discuss some of the traits of
successful leaders
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Managerial Decision Making
Define Managerial Decision Making
What are the major steps in the managerial
decision-making process?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Identifying the Problem or Opportunity
Define
• Problem
• Opportunity
Be able to discuss problem-solving
impediments
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Generating Alternatives
Know how managers generate alternatives
when problem solving
How do managers select an alternative?
• What is Satisficing?
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Implementing and Evaluating the Solution
What does implementing and evaluating the
solution require?
What are a manager’s options if a problem still
exists after implementing a solution?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Managing Total Quality
Define
• Total Quality Management (TQM)
• Benchmarking
What are the aims of TQM?
What are the issues that are most crucial to TQM?
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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