Administration and Interpretation of the Career Profile Inventory Envisia Learning 3435 Ocean Park Blvd. Suite 203 Santa Monica, CA 90405 (310) 452-5130 (310) 450-0548 Fax http://www.envisialearning.com Envisia Learning Envisia Learning is a provider and developer of innovative, highquality people and process solutions for consultants and business professionals working with individuals, teams and organizations. We provide a variety of customized and off the shelf products in the areas of 360-degree feedback, personality, career & stress assessment, survey solutions and on-line performance management systems, all customized and branded for the client and all of which are well-researched and validated to meet your needs. BALANCING INDIVIDUAL AND ORGANIZATIONAL NEEDS 3 ORGANIZATIONAL CAREER MANAGEMENT ISSUES Pre-employment personnel selection systems to optimize employee satisfaction and productivity Identification of “high potentials” and a talent management pipeline at all job levels A talent management system emphasizing employee development Proper alignment of employee’s skills, abilities, interests, and experiences with current and future job openings Retention of talent and reduction of voluntary turnover 4 Retention Costs The 2000 Retention Practices Survey (SHRM) reported an average 17% annual voluntary quit rate across 473 organizations (highest was 44.9% in hospitality and lowest was 14.9% in manufacturing) Cost of recruiting and training new leaders (supervisors and managers) is approximately 90-150% of the employee’s salary US Department of Labor estimates that it costs an organization approximately onethird of a new hire’s annual salary to replace a non-exempt employee 5 Retention Factors A recent McKinsey study of 13,000 executives at more than 120 companies and case studies of 27 leading companies, revealed compelling evidence that better talent management leads to increased performance On average, companies that did a better job of attracting, developing, and retaining highly talented managers earned 22 percentage points higher return to shareholders Michels, E., Habdfield-Jones, H & Axlerod, B. (2001). The War for Talent. Harvard Business Press. 6 Retention Factors Gallup's Employee Engagement Index reveals that, on average, about 70 percent of U.S. workers are not engaged in or are actively disengaged from their work. A recent Towers Perrin multi-company survey revealed that only half (50 percent) of employees polled said their company inspires them to do their best work, suggesting companies are performing below their potential because they are not engaging employees 7 OPD Employee Engagement Study Results of two company wide employee engagement surveys were analyzed for all corporate staff for a large food service corporation for 2002 and 2004 Employees rated their own involvement with their organization and job using a benchmarked 12-item Employee Engagement Index (alpha .91) Employees were asked additional questions about retention (intention to leave in 12 months), job satisfaction and perceptions of job stress Nowack, K. (2005). Employee Engagement Matters: Relationship between Employee Engagement, Retention, Job Satisfaction and Stress 8 OPD Employee Engagement Study (N=163) Significant Differences (all p’s < .01) 3 2.58 2.54 2 2.02 1.54 Job Stress Retention Satisfaction 1.54 1.22 1 High Engagement Low Engagement 9 BUILDING A RETENTION CULTURE Hold managers accountable for talent management including tying retention and developmental coaching to performance reviews Train leaders on retention and development strategies so they can build a retention culture in their own units Implement strategic talent development programs including coaching, 360 degree feedback and assessment centers to identify high potential leadership talent Institute formalized mentoring and career assessment and development programs 10 WORKFORCE 2010 THE CHANGING CAREER PARADIGMS OLD PARADIGMS Job Security Longitudinal Career Paths Job/Person Fit Organizational Loyalty Career Success Academic Degree Position/Title Full-Time Employment Retirement Single Jobs/Careers Change in jobs based on fear Promotion highly tenure based NEW PARADIGMS Employability Security Alternate Career Paths Person/Organization Fit Job/Task Loyalty Work/Family Balance Continuous Relearning Competencies/Development Contract Employment Career Sabbaticals Multiple Jobs/Careers Change in jobs based on growth Promotion highly performance based 11 2005 Retention Driver Survey Retention Factor1 Percentage (%) 1Survey 48.4 Exciting Work and Challenge 42.6 Career Growth, Learning and Development 41.8 Relationships/Working with Great People 31.8 Fair Pay 25.1 Supportive Management/Great Boss 23.0 Being Recognized, Valued and Respected 22.0 Benefits 17.0 Meaningful Work 16.5 Pride in Organization and Its Mission/Products 16.0 Great Work Environment/Culture 13.6 Flexibility 12.6 Autonomy/Sense of Control 10.5 Job Security/Stability 10.3 Location 7.7 Diverse and Changing Work Assignments of over 7,600 employees in diverse industries by Career Systems International 12 THE PSYCHOLOGICAL CONTRACT The overall set of expectations held by an individual with respect to what he or she will contribute to the organization and what the organization will provide in return. Contributions from the Individual • Effort • Ability • Loyalty • Skills • Time • Competencies Inducements from the Organization • Pay • Job security • Benefits • Career opportunities • Status • Promotion opportunities 13 USES OF THE CAREER PROFILE INVENTORY Career Counseling Executive/Management Coaching Supervisory Training Management Development Career Resource Centers Assessment Centers Outplacement 14 CAREER PROFILE INVENTORY ONLINE ADMINISTRATION 15 SUMMARY OF SCALES CAREER PROFILE INVENTORY CAREER STAGE CAREER PATH PREFERENCE POLITICAL STYLE ORIENTATION 16 CAREER MANAGEMENT PROCESS STEP 1 INDIVIDUAL ASSESSMENT STEP 2 INTERPERSONAL ASSESSMENT STEP 3 ORGANIZATIONAL ASSESSMENT STEP 4 ACTION PLANNING Who am I? (Career Stage, Path Preference, Political Style) How do other see me? (Selfinsight, image, political style, personality) What are my options within the organization? (Knowledge of the organization, future trends, options, opportunities) How do I achieve my goals? (Motivation, confidence, goal setting, action planning) 17 High COMBINATIONS OF CAREER INTERESTS AND SKILLS Develop Avoid Explore Low SKILLS Minimize Low High INTERESTS 18 CAREER PROFILE INVENTORY PILOT RESEARCH STUDY Initial pilot study established on 161 employed adults in 1990; Second item/scale analysis in 2002 (N=133) Composed of 30% male and 70% female; 71.5% Caucasian, 11.5% Hispanic, 5.5% African American, 5.5% Asian, and 6% Other Average age was 35.6 (S.D. =7.23) Sample was highly educated (50% possessed a Bachelor’s degree, 19.3% a Masters, and 6% a Doctorate) The employees came from over 14 diverse industries in both the public and private sectors 19 CAREER PROFILE INVENTORY PILOT RESEARCH STUDY NORMS (N=133) ALPHA Career Stage Entry Development Balance Exploration .71 .64 .68 .80 CURRENT Mean SD 5.86 2.2 7.04 1.7 5.28 1.9 5.47 2.7 FUTURE Mean SD 5.63 2.2 7.49 1.7 6.96 2.0 4.59 2.3 Career Path Preference Managerial Specialist Generalist Entrepreneurial .60 .64 .67 .58 9.29 8.61 9.62 8.59 2.7 2.5 2.7 2.4 9.68 9.30 11.30 9.86 2.9 2.7 2.7 2.7 Political Style Promoter Strategist Team Player Independent .71 .63 .73 .63 17.03 17.67 15.89 13.47 4.1 2.9 3.8 3.4 13.89 17.22 18.91 15.43 4.1 3.9 3.5 3.9 20 CAREER PROFILE INVENTORY SCALE CORRELATIONS CAREER STAGE CORRELATIONS (*p < .01) 1. Entry 2. Development 3. Balance 4. Exploration 1 2 3 4 __ .18 -.11 .09 __ .02 -.23* __ .02 __ 21 CAREER PROFILE INVENTORY SCALE CORRELATIONS CAREER PATH CORRELATIONS (*p < .01) 1. Managerial 2. Generalist 3. Specialist 4. Entrepreneurial 1 2 3 4 __ .48* -.09 .06 __ .08 .19* __ .49* __ 22 CAREER PROFILE INVENTORY SCALE CORRELATIONS POLITICAL STYLE CORRELATIONS (* p < .01) 1 1. Independent 2. Team Player 3. Strategist 4. Promoter __ 2 3 4 .40* .02 -.18* __ .32* -.22* __ -.23* __ 23 CAREER PROFILE INVENTORY SCALE CORRELATIONS Correlations Between Preferred Political Style and Preferred Career Path Preferences (*p < .01) Preferred Political Style Orientation Preferred Path Promoter Strategist Team Player Independent Player Managerial .31* .34* .02 -.01 Generalist .26* .35* .26* .16 Specialist .08 .13 .21* .42* Entrepreneurial .15 .21* .19* .30* 24 CAREER PROFILE INVENTORY CAREER STAGE SCALE ENTRY DEVELOPMENT BALANCED EXPLORATION 25 CAREER PROFILE INVENTORY STAGES OF CAREER DEVELOPMENT Stage 5: Late Career (ages 55–retirement): Remain productive in work, maintain self-esteem, prepare for retirement. Stage 4: Midcareer (ages 40–55): Reappraise early career and early adulthood goals, reaffirm or modify goals, make choices appropriate to middle adult years, remain productive. Stage 3: Early Career (ages 25–40): Learn job, learn organizational rules and norms, fit into chosen occupation and organization, increase competence, pursue goals. Stage 2: Organizational Entry (ages 18–25): Obtain job offer(s) from desired organization(s), select appropriate job based on complete and accurate information. Stage 1: Preparation for Work (ages 0–25): Develop occupational self-image, assess alternative occupations, develop initial occupational choice, pursue necessary education. 26 CAREER PROFILE INVENTORY CAREER STAGE: ENTRY This stage is characterized as the beginning of one's career (or new career), initial placement, the early process of "learning the ropes," figuring out what is expected from others in the organization and developing basic knowledge, skills and abilities. It The major developmental theme associated with the entry career stage might be conceptualized as “self-validation” of an individual’s skills, abilities, and potential. 27 CAREER PROFILE INVENTORY CAREER STAGE: DEVELOPMENT This stage is characterized by being accepted into the organization, being promoted and receiving increasingly more challenging assignments and responsibilities. The major developmental theme associated with the development career stage might be conceptualized as “self-improvement” of an individual’s skills, abilities, and potential. 28 CAREER PROFILE INVENTORY CAREER STAGE: BALANCED This stage is characterized by self-satisfaction with previous organizational efforts and accomplishments, a re-assessment of career/life goals and developing a greater balance between work, family, children, recreation, leisure The major developmental theme associated with the balance career stage might be conceptualized as “self-fulfillment” with an individual’s work/family activities, experiences and accomplishments. 29 CAREER PROFILE INVENTORY CAREER STAGE: EXPLORATION This stage is characterized by feelings of lack of mobility, options, choices or “fit” regarding one’s position, or career advancement (upward, laterally, or downward). The major developmental theme associated with the exploration career stage might be conceptualized as active “self-exploration” and redefining of career options and opportunities where an individual can be successfully challenged, stimulated and continue to develop personally and professionally. 30 BEHAVIORS OF EMPLOYEES IN THE EXPLORATION/TRAPPED CAREER STAGE DISENGAGEMENT: Depressed aspirations, low organizational commitment, non-responsibility CONSERVATIVE RESISTANCE: Chronic negativity/criticism, lack of initiative, low risk taking, territoriality 31 CAREER PROFILE INVENTORY THE PLATEAUING TRAP Career Plateau Situation in which for either organizational or personal reasons the probability of moving up the career ladder is low. Types of Plateaus Structural plateau: end of advancement Content plateau: lack of challenge Life plateau: crisis of personal identity 32 CAREER STAGE THEORY SELECTED REFERENCES Berlew, D. & Hall, D. (1966). The socialization of managers. Administrative Science Quarterly, 2, 207-223 Dalton, G. & Thompson, P. (1977). The four stages of professional careers. Organizational Dynamics, 19-42 Erickson, E. (1959). Identity and the life cycle. Psychological Issues, New York: International Universities. Hall, D. (1975). Pressures from work, self, and home in the life stages of married women. Journal of Vocational Behavior, 6, 121-132. Hall, D. (1976). Careers in organizations. Santa Monica, CA: Goodyear Publishing. Levinson, D. et al. (1974). The psychological development of men in early adulthood and the mid-life transition. In D.F. Hicks, A. Thomas, & M. Roff (eds.), Life history research in psychopathology. Vol. 3, Minneapolis, Minnesota: University of Minnesota Press. Schein, E. (1971). The individual, the organization, and the career: A conceptual scheme. Journal of Applied Behavioral Science, 7, 401-426. Super, D. & Bohn, M. (1970). Occupational psychology. Belmont, CA: Wadsworth Publishing. Super, D. et al. (1957). Vocational development: A framework for research. New York: Teachers College Press, pp. 40-41. 33 CAREER PROFILE INVENTORY CAREER PATH PREFERENCES RESULTS Entrepreneurial Specialist Current Prefer Generalist Managerial 0 5 10 15 20 34 CAREER PROFILE INVENTORY CAREER PATH PREFERENCES MANAGERIAL GENERALIST SPECIALIST ENTREPRENEURIAL 35 CAREER PROFILE INVENTORY MANAGERIAL CAREER PATH Traditional vertical movement with increasing levels of authority & responsibility in a managerial path Decreasing opportunities for upward mobility in most upward mobility & career movement organizations Organizational reward systems support upward mobility & career movement 36 MANAGERIAL CAREER PATH TYPICAL MOTIVES & REWARDS TYPICAL MOTIVES Power Influence Control Managerial Competence Leadership Achievement TYPICAL REWARDS Promotion Increased Authority Increased Span of Promotion Control Executive Perks (e.g., stock options) Titles 37 Formal Learning Feedback & Coaching Job change/rotation Special projects and assignments Exposure and involvement in key business challenges Task forces, committees, change initiatives Job Performance feedback Executive coaching 360-degree feedback process Developmental assessment workshops Ascending Value Experience How Do You Develop Leaders? Critical skill building training programs Transition training programs Key external training programs Self-directed learning initiatives 38 DEVELOPING LEADERS WITH A MANAGERIAL CAREER PATH PREFERENCE Cross-Functional Versatility -Exposure to all functions -Understanding of the organization Job/Developmental Challenges -Structured experiences to facilitate development -Strategic Assignments/Responsibilities Core Competencies -Training on specific competencies/skills -Transition training Derailment Factors -Multi-rater feedback to identify strengths/development -Coaching 39 ENHANCING JOB/DEVELOPMENTAL CHALLENGES Carry an assignment from beginning to end Become involved in a merger, acquisition, strategic alliance, or partnership opportunity Implement an organization wide change initiative Negotiate agreements with external organizations Operate in a high pressure or high-visibility situation Head a visible committee or organization wide task force 40 CAREER PROFILE INVENTORY GENERALIST CAREER PATH Spiral career movements based on related experiences, knowledge & skills Career movements result in a generalist background and experience Consistent with a project and program management organizational career path 41 GENERALIST CAREER PATH TYPICAL REWARDS & MOTIVES TYPICAL MOTIVES Professional Growth Personal Development Continuous Learning Innovation Developing Others TYPICAL REWARDS Cross-Training Job Rotation Project Management Education Reimbursement Mentoring Assignments 42 CAREER PROFILE INVENTORY SPECIALIST PATH Typically remain in one occupational field for most of one’s career Remain either economically anchored to one occupational area or utilize specialized education, knowledge & credentials Some “Dual-Career” paths allow for independent contributor role 43 SPECIALIST CAREER PATH TYPICAL MOTIVES & REWARDS TYPICAL MOTIVES Technical Competence Expertise Independence Affiliation Security Service to Others TYPICAL REWARDS Recognition Job Security Benefits Continuing Education Involvement in Professional Associations 44 CAREER PROFILE INVENTORY ENTREPRENEURIAL CAREER PATH Frequent occupational/career /job changes often unrelated to previous experiences Traditionally viewed as “unstable” or “unreliable” Fastest growing path among women and minority groups 45 ENTREPRENEURIAL CAREER PATH TYPICAL MOTIVES & REWARDS TYPICAL MOTIVES Entrepreneurship Autonomy Variety Risk/Challenge Achievement Creativity Flexibility TYPICAL REWARDS Flexible Schedules Job Sharing Bonuses Independent Contracts Consulting Assignments 46 CAREER PATH PREFERENCE DISCUSSION QUESTIONS What individual motives & rewards are most relevant for each path? What opportunities exist within your organization for each career path? What differences, if any, exist between your “Current” and “Prefer” scores on this scale? 47 CAREER PATH PREFERENCE COMMON BLENDS Entrepreneurial + Specialist = External Consultant Generalist + Specialist = Internal Consultant Entrepreneurial + Manager = Entrepreneurial Leader Generalist + Manager = Program Manager 48 CAREER PATH THEORY SELECTED REFERENCES Schein, E. (1978). Career Dynamics: Matching Individual and Organizational Needs. Menlo Park, Ca: Addison-Wesley. Dalton, G., Thompson, P., & Price, R. (1977). Career stages: A model of professional careers in organizations. Organizational Dynamics, Summer, 19-42. Dalton, G. & Thompson, P. (1986). Novations: Strategies for Career Management. Glenview, Ill: Foresman & Co. McClelland, D. (1976). Power is the greater motivator. Harvard Business Review, 54, 100-110. Driver, M. (1982). Career concepts: A new approach to career research. In R. Katz (ed.), Career Issues in Human Resources. Englewood Cliffs, NJ: Prentice Hall. Von Glinow, M., Driver, M., Brousseau, K., & Prince, J. (1983). The design of a career oriented human resource system. Academy of Management Journal, 8, 23-32. Derr, C.B. (1986). Managing the new careerist. San Franciso, Jossey-Bass. 49 CAREER PROFILE INVENTORY POLITICAL STYLE ORIENTATION SCALE PROMOTER STRATEGIST TEAM PLAYER INDEPENDENT PLAYER 50 CAREER PROFILE INVENTORY POLITICAL STYLE ORIENTATION Impression Management Conflict Management Political Style Orientation 51 CAREER PROFILE INVENTORY POLITICAL STYLE ORIENTATION Impression Management--Extent to which an individual sells, markets & promotes one’s self and/or his/her team Conflict Management--Extent to which an individual fights for his/her way and/or his/her team 52 CAREER PROFILE INVENTORY POLITICAL STYLE ORIENTATION IMPRESSION MANAGEMENT Promotes Self to a Low Extent Promotes Self to a High Extent INDEPENDENT TEAM PLAYER PROMOTER STRATEGIST Promotes Others to a Low Extent Promotes Others to a High Extent 53 CAREER PROFILE INVENTORY POLITICAL STYLE ORIENTATION CONFLICT MANAGEMENT Fights for Self Interests to a Low Extent Fights for Self Interests to a High Extent INDEPENDENT PROMOTER TEAM PLAYER STRATEGIST Fights for Others Fights for Others Interests to a Low Interests to a High Extent Extent 54 CAREER PROFILE INVENTORY POLITICAL STYLE ORIENTATION PROMOTER: High Self Impression Management/Competitive Conflict Style STRATEGIST: High Self & High Team Impression Management/Collaborative Conflict Style TEAM PLAYER: High Team Impression Management/Compromising Conflict Style INDEPENDENT PLAYER: Low Self & Low Team Impression Management/Avoiding Conflict Style 55 POLITICAL STYLE ORIENTATION DISCUSSION QUESTIONS How would you describe the “political culture” of your organization? How are the four political styles rewarded? How are the four political styles viewed by each other? What differences, if any, exist between your “Current” and “Ideal” scores on this scale? What does this say about your political style orientation? 56 POLITICAL STYLE THEORY SELECTED REFERENCES K. Thomas (1976). Conflict and conflict management. In M. D. Donnette (ed.) Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, pp. 889-935. K. Thomas. (1977). Toward multidimensional values in teaching: Examples of conflict behaviors. Academy of Management Journal, 2, 480-489. Kilman, T. & Thomas, K. (1978). Four perspectives of conflict management: An attributional framework for organization description and normative theory. Academy of Management Journal, 4, 59-68. Leary, M. & Kowalski, R. (1990). Impression management: A literature review and two component model. Psychological Bulletin, 107, 34-47. 57