How to use CareWeb
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Center for Digital Health Innovation at UCSF
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CareWeb (CWM) is a collaborative care tool
• Facebook/Twitter/Pagerbox hybrid
• Send messages ABOUT patients…
• …that then wrap around the patient
• Populates a patient “wall”:
• Viewable by all providers
• Searchable by sender/recipient/patient/message
• Populates your “wall”: you can see your old messages
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Why use CareWeb?
• REPLACES PAGERBOX
• UNLIKE PAGERBOX (advantages):
• There’s a Mobile Client! Approximates SMS.
• Can message nurses on their Wi-Fi (ASCOM) phones
• Others on the team can view/leave/join the conversation
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Getting to CW: 3 ways
• From MC computers: “CareWeb” on the LaunchPad
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From your phone—download the application
From your computer: bookmark this web page
https://medctr-ucsf.my.salesforce.com/apex/careweb
CREDENTIALS: what you use to log in to Epic
e.g. for Raman Khanna: KhannaR / (password)
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Single Sign on (Med Center computers only)
• After the CW button, this pop-up log-in screen appears:
• Epic Username (e.g., KhannaR)
• Enter password TWICE
• Click “OK”
• The username/PW are entered
into MyAccess
• You are logged into CareWeb
• Single Sign on is saved. You never have to login again!*
•
*From a Med Center computer that is
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CWM Home Screen
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Confirming your contact information
• Is your discipline, service, and level of training correct?
• Ensure the Enable boxes are checked
• If applicable: is your pager # correct?
• Nurses: set shift ASCOM/wi-fi #.
• Auto-deletes after 12 hours
• Also note:
• Anyone can set your #
• Another nurse
• Unit Clerk
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Sending Messages
• Find a provider to page
• Type in “to providers”
• Auto-completes
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Sending Messages
• Find a patient
• Type in “about patient” box; OR,
• Click envelope next to patient’s name:
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CWM “Wall”
• Sender
• Recipient
• Patient
• Patient info
• Message
• Time/date
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APeX connection & Privacy
• If you put yourself on a patient’s Treatment team in APeX:
• Patient shows up in “My patients”
• You show on their “Treatment Team”
• You can view patients for whom you
are NOT on the TT as well, but these
will show up in “Recently Viewed”
• Look at patients’ walls for the same
reasons you might look in their chart!
• And not otherwise!
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Privacy Concerns
• Paging IS NOT HIPAA compliant because:
• Pagers aren’t encrypted
• If you lose your pager, anyone can read it
• Pages themselves aren’t encrypted
• Anyone can pluck these out of the air (illegally)
• Losing a pager is a bigger problem
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So:
• Don’t type the patient’s name
• CWM already does this for you
• CWM keeps it “safe” by using minimal identifiers
• Delete text messages as soon as you read them
• If you can’t delete right away, do it after 24 hours
• Take any other precautions you think necessary
• Minimize the total # of people on a given page
• Most providers can see messages online anyway!
• If your pager is lost/stolen, call UC Police IMMEDIATELY!
• If you lose your smartphone—call IT security!
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Summary
• Use CWM for ALL messages
• NOT Pagerbox
• NOT 2-way paging
• NOT SMS
• Please let us know immediately if there are problems
• Raman Khanna
• Cell: 937-206-6647
• Pager: 415-443-6280
• Email: 937-206-6647
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Thank You
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