CHAPTER NINE
THE CONCEPTS OF GROUPS TRUE/FALSE
1.
A group differs from a collection of individuals in that a group has a goal. (p. 250)
A.
True
B.
False
2.
A.
B.
3.
A.
B.
4.
When conflict erupts in a group, the group enters a period of primary group tension. (p.
261)
True
False
The 1-3-6 Decision-Making Technique allows for more ideas from all individuals while avoiding
most criticisms and destructive comments. (p. 268)
True
False
A.
B.
The greatest advantage of groups is that they often get the job done faster than individuals
working alone do. (p. 251)
True
False
5.
A.
B.
One of the advantages to groups is that people are willing to take more risk. (p.251)
True
False
MULTIPLE CHOICE
6.
What is NOT a suggestion to prevent groupthink? (p. 252, 2, conceptual)
A.
Recognize the problem
B.
Seek information that challenges an emerging concurrence
C.
Verbally discuss every single issue the group faces
D.
Develop a norm in the group that legitimizes disagreement
7.
A.
B.
C.
D.
8.
A.
B.
C.
D.
9.
A.
Ming was elected as student senator at her university. All senators' terms were for one year. She
was shocked to discover that little work toward the senate's goals started until well after the third
month. This is likely because. (p. 263, 2, applied)
The leadership was nondirective
The senate suffered from groupthink
Working toward goals generally does not occur until the performing stage
In the first three months, elected groups must first work through risky-shift phenomenon.
For someone to win by a majority vote, they must get what percentage of the votes? (p.
266, 2, factual)
More than half
75%
More than the opponent
The most important votes
The textbook's example of the Challenger disaster, where flawed decision-making strategies
accepted the safety of the o-rings, is an example of __________ at its worst. (pps.
251-252, 2, factual)
Groupthink
1
B.
C.
D.
The Pollyanna-Nietzsche effect
The risky shift phenomenon
Brainstorming
10.
Groups like Parents without Partners, Adult Children of Alcoholics, and P-Flag are best
characterized as ___________ groups. (p. 254, 1, factual)
Study
Work
Support
Committee
A.
B.
C.
D.
11.
A.
B.
C.
D.
Group evolution can follow several stages. The rules by which the group will operate are
developed in the _____________ stage. (p. 260, 1, factual)
Norming
Storming
Conforming
Performing
12.
A.
B.
C.
D.
Primary group tension is generally caused by ______________. (p. 261, 2, factual)
Environmental concerns
Power struggles
Voting disagreements
Members not knowing each other
13.
A.
B.
C.
D.
In general, members will feel a commitment to the group in the ______stage. (p. 263, 1,factual)
Norming
Storming
Conforming
Performing
14.
In a ________ decision, every member of the group must agree on a proposal before it can be put
into action. (p. 266, 1, factual)
Consensus
Majority
Plurality
Duality
A.
B.
C.
D.
15.
A.
B.
C.
D.
The most recent board meeting of the International Listening Association took place through
Skype®, a free program downloaded onto a computer that permits those in the contact list to have
a voice to voice conversation over the computer. This type of meeting was a __________
meeting. (pps. 272-273, 2, applied)
part-of-the-whole
town hall
brainstorming
mediated
2
SHORT ANSWER QUESTIONS
16.
Brian, the president of the student senate, is in charge of running the board meeting where several
new marketing campaigns will be proposed. He is not sure which voting method to use. Explain
to Brian the benefits and drawbacks to each of the following methods.
A.
Majority vote
B.
Consensus
C.
Plurality
D.
Part-of-the-whole voting
17.
Compare and contrast the Six-Step Standard Agenda and the 1-3-6 method of decision making.
ESSAY QUESTIONS
18.
Choose a national/international conflict the world is experiencing today. Apply the six- step
standard agenda to the issue and explain how an organization like the United Nations might
benefit from it.
19.
Think of a study group in which you have participated in the past. If it was effective for all
members, identify and explain which concepts led to its effectiveness. If it was ineffective for
some members, identify and provide three changes that could have made it effective for all.
CHAPTER TEN PARTICIPATING IN GROUPS
TRUE/FALSE
20.
Researchers have found that men and women are 99% similar and only 1% different in their
communication. (p. 283)
A.
True
B.
False
21.
A.
B.
Gerilyn and Josh are co-leaders of a group. According to gender theory, it would be Gerilyn who
would be more interested in getting the job done as quickly as possible. (pps. 282-283)
True
False
22.
A.
B.
The concept of a democracy is based upon having an appointed leader. (p. 293)
True
False
23.
A.
B.
In a group that has an appointed leader as well as an emergent leader, it is probably the appointed
leader who has the most influence over the other group members. (pps. 293-295)
True
False
24.
A.
B.
The Mexican culture is considered to be one of the least individualistic cultures. (p. 280)
True
False
3
MULTIPLE CHOICE
25.
_________ requires that a person be affiliated and identify with a small and tightly knit group of
people over long periods. These long-term relationships work because each group member
expects the group to aid and assist each other when there is a need; eventually those who assisted
will have to depend on those they aided. (p.280, 2, factual)
A.
The product narrative perspective
B.
Maintenance tasks
C.
Confucian principle of i
D.
Proposal-counterproposal negotiating
26.
B.
C.
D.
27.
A.
C.
D.
28.
A.
B.
C.
D.
29.
A.
C.
30.
A.
B.
C.
D.
31.
A.
B.
C.
D.
In __________ members of groups lead themselves, thereby releasing the selfleadership energy within each person. (p. 294, 1, factual) A.
Superleadership
Coercion
Authoritarian leadership
Transformationalleadership
•
Regarding male and female patterns of speaking, research indicates which of these is perceived to
be true? (pps. 282-283, 2, factual)
Men use more words to make their point. B.
Women tend to be more task-oriented.
Women are more competitive in their speaking.
Men disclose less personal information to others than women do.
"You can disagree all you want, but a decision is needed tomorrow, and I think mine is the best,
so that's what I'm proposing in the morning." When a group leader says this, he/she is being
____________. (p. 295, 1, applied)
Authoritarian
Laissez-faire
Democratic
All of the above
Centralized Group Communication Networks tend to be most effective for groups dealing
with ____________. (p. 289, 1, factual)
Simple problems. B. Cotnplex problems.
Multi-faceted problems. D.
None of the above.
Jillian is a group member who reinforces others' ideas, participates in a constructive way,
tries to remain flexible, and expresses her feelings. Jillian is performing ____________ roles.
(p.286, 2, applied)
Task
Maintenance
Destructive
Constructive Integrating
The circle communication network differs from the all-channel network because of which of the
following? (p. 290, 3, conceptual)
In the circle network each person talks to every one directly
The all-channel uses all modes of communication
Each person speaks to two other people but does not speak directly to the others
The circle network is controlled by a leader
4
32.
The notion that truth can be found in a decision-making process through the scientific method is
most prevalent in which of the cultures? (p. 281, 1, factual)
A.
United States
B.
Japan
C.
Denmark
D.
Mexico
33.
A.
B.
C.
D.
Blogs on which anyone can post an idea and no one is censored are examples of ___________.
(p. 289, 3, applied)
Centralized communication networks
Decentralized communication networks
Chain communication network
Y communication network
SHORT ANSWER QUESTIONS
34.
Laissez-faire leaders are nondirective and let group members "do their own thing," why
are they considered leaders?
35.
What is the Confucian principle of i and how does it affect group participation and attitudes
towards group procedures in Asian countries that adhere to the principle?
ESSAY QUESTIONS
36.
Select a group with which you have recently been involved. Identify the group's purpose,
leader(s), group norms, and voting style. Then identify the role that you have been
playing in the group in terms of maintenance/task roles and honestly evaluate how your role fits
into achieving the group's goals. Note: Your grade will not decrease if you
realize that your role has not been productive.
37.
Select a group with which you have been involved and cite a recent decision that was made by the
group. Explain how the group made its decision. Then, place your group in another culture's
context and explain how the decision would have been made.
5