Information for Conference Organisers and Delegates Welcome to the University of Worcester! Thank you for considering the University of Worcester as the potential venue for your forthcoming conference or event. Included within this pack is some general information about the facilities the University can provide to ensure your event runs smoothly and an insight into the local history of Worcester. General Information including, - Arrival/departure procedures - Car parking - Internet access - Catering services - Resources available in hire rooms - Useful contacts Campus information, walking routes and transport links Short history of Worcester We hope you find the following information useful to help plan your day and make the most of everything the University and Cathedral City of Worcester has to offer. The Conference Team University of Worcester General Information ARRIVAL / DEPARTURE PROCEDURES On arrival at the University of Worcester on the day of your planned event, please report to Main Reception situated in the Edward Elgar Building on our St Johns Campus. For City Campus bookings please report to the Main Reception on City Campus located in the Charles Hastings Building. Please be advised that both Reception areas are staffed 24/7. Upon arrival you will be issued with a welcome pack and any materials you may have prerequested for example; internet logins, flipchart pens, etc. On departure from the University all materials borrowed should be returned to the Main Reception desk of the relevant campus. CAR PARKING On campus car parking is available on our St Johns Campus. Our car parks are all Pay & Display. Parking permits are available on request. For more information or to receive a quote for your stay please contact the University of Worcester Conferencing team. Please note that there are no parking facilities on our City Campus site. INTERNET ACCESS Access to the internet is provided via an ICT guest account. This enables access to University networked PCs, the University’s wireless network and ResNet to individuals or groups who are over 18 years of age and are not currently a University of Worcester member of staff or registered student. All conference delegates (both day visitors and residential guests) must liaise with the Venue Hire team prior to arrival with reference to being provided with guest account access details for the duration of stay. CATERING SERVICES Should your booking include any pre-ordered catering this will be delivered either directly to your conference suite or a reserved section of the Dining Hall. Please be advised catering may be delivered a minimum of 10-15 minutes before the catering items have been requested, for example a lunch ordered for 1pm may be delivered to the suite at 12.45pm unless otherwise specified. A full list of catering items and associated quotes are available on request from the Conference Team. Please ask for a copy of our Hospitality Menu for further details. If you have not pre booked any catering, our Dining Area is open from 8am – 5pm, Monday – Friday at the St John’s Campus. Alternatively our Pear tree Café situated in the Students Union is open between the times of 10am – 8pm Monday to Friday and from 10am – 4pm on Saturdays. We also have a Costa Coffee Café, situated to the left of Main Reception in our Edward Elgar Building open throughout the week and on Saturdays. On City Campus our café is open from 8am – 8pm Monday to Friday and 8.30am – 1pm on Saturdays. Please reference full list of catering outlets for opening times and more information. Dietary Requirements We cater for all special dietary needs. Vegetarian options are offered as standard across the campuses in our Dining Hall and catering outlets. For pre-ordered catering please specify whether you have any dietary requirements and we will make appropriate arrangements with our catering company. We regularly cater for vegetarian, gluten free, dairy free and celiac diets, but please contact the conference team for further advice if required. Please note we require at least 5 days’ notice prior to the date of the scheduled event. We can also provide Halal and Kosher meat. We would require a minimum of one week’s notice prior to the date of the event to arrange for the meat to be bought in and sealed in advance of your booking. There may be an extra charge for this, please contact the Conferencing Team for further details. RESOURCES AVAILABLE IN HIRE ROOMS All of our conference facilities including seminar rooms and lecture theatres are equipped with a lectern (inclusive of a computer (pre-linked to projector), internal use telephone and cabling should you wish to connect a laptop), projector and whiteboard facility. Materials available upon request with the conference team upon booking include; flipchart paper, pens, internet access and other stationary equipment. This equipment is complimentary with room hire. Other materials such as a conference telephone / microphone set and the associated hire prices are available from the conferencing department upon request. Please be advised that extension leads are not provided however should you wish to bring your own equipment such as this for laptop use, for example, these items must first be PAT tested. USEFUL CONTACTS Should you find that you have any issues during your event hosted at the University, the Main Reception desk in the Edward Elgar building on St Johns Campus is continually staffed and our security team are on site 24/7. This should be your point of contact for any issues faced throughout the day relating to IT / Maintenance, etc. Main Reception: 01905 855000 Security: 01905 855495 / 07977973956 Alternately should you wish to contact a member of the conference team, please use the details below: Phone: 01905 542121 Email: conferencing@worc.ac.uk Please Note the Conference Team opening hours are 8.30 – 5pm Monday to Friday should you require any out of hours assistance please report to Main Reception. Taxis Cathedral Cars: 01905 767400 Commandary Cars: 01905 731999 Please be advised that there is no pay phone facility on site; however should you need to make an emergency call, please report to Main Reception and ask to make an outside call. PLEASE NOTE THAT ALL ROOMS/BUILDINGS ON UNIVERSITY CAMPUS ARE NON-SMOKING SHOULD YOU WISH TO SMOKE THERE ARE DESIGNATED SMOKING AREAS OUTSIDE ON BOTH CAMPUSES. Campus Information We currently have three campus sites, St Johns Campus, City Campus and University Arena and Riverside. All of our sites are located within a 20 minute walk of each other and are a short distance away from the city centre itself; our city campus also offers pedestrian access from Croft Road by the Racecourse to create ease of access and reduce travel time between campuses. Within this pack you will find relevant maps of all campus sites and the walking and cycling routes in between them. Alternately for more ease of access in and out of the City, there is a reliable bus service that runs through our St Johns Campus every 10 minutes and terminates in the city centre. Worcester Foregate Street and Shrub Hill train stations operate regular train services to Malvern, Malvern Link, Birmingham and other areas of special interest. Worcester Foregate Street station is located a short distance away from the Bus Depo and our City Campus.