1. (TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____. (Points : 2)
automation, quality
quality, productivity
inventory, quality
inspection, quality
2. (TCO 4) Which of the following individuals is credited with having the greatest influence on quality
management? (Points : 2)
Philip B. Crosby
W. Edwards Deming
Kaoru Ishikawa
Joseph M. Juran
3. (TCO 4) Deming was virtually unknown in the United States until the broadcast of a program entitled
"If Japan Can ... Why Can't We?" When did this broadcast occur? (Points : 2)
1960
1970
1980
1990
4. (TCO 4) The author of Quality is Free is which of the following individuals? (Points : 2)
Joseph M. Juran
Frederick Taylor
Armand Feigenbaum
Philip B. Crosby
5. (TCO 4) Meeting quality goals during operations is which of the processes of Juran's Quality Trilogy?
(Points : 2)
Quality control
Quality design
Quality improvement
Quality planning
6. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 2)
terms and definitions used
a quality management system
improving quality
outgoing quality levels
7. (TCO 3) The framework for companywide quality control (CWQC) in Japan is provided by _____.
(Points : 2)
the Shewhart Award
the Grant Award
the Deming Prize
the Baldrige Award
8. (TCO 3) The Malcolm Baldrige National Quality Award was named after which of the following?
(Points : 2)
A famous quality consultant
A former senator
A former secretary of commerce
A Fortune 500 CEO
9. (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to
include all of the following shifts in emphasis, except _____. (Points : 2)
from quality assurance and strategic quality planning to broad focus on process management
from a focus on current customers to a focus on current and future customers and markets built
on long-term relationships
from human-resource administration to high-performance work systems
from intraindustry rivalries to intraindustry alliances
10. (TCO 3) All of the following are true regarding ISO 9000 series, except _____. (Points : 2)
ISO-certified organizations are assured of providing superior product quality
the requirements provide a structure for a basic quality assurance system
the standards describe processes affecting quality
individual sites, not entire companies, must achieve registration individually
1. (TCO 4) Match the following:
(Points : 10)
Potential Matches:
1 : Juran's definition for quality
2 : Taguchi
3 : Ishikawa
4 : Feigenbaum
5 : Deming
Answer
: Fitness for use
: Published Total Quality Control
: Built upon Feigenbaum's TQC concepts
: Explained the economic value of reducing variation
: Known for his 14 Points
2. (TCO 3) In the Baldrige criteria, why do the areas to be addressed and that require information on
approach or deployment begin with the word how? (Points : 5)
3. (TCO 4) What is Deming's Chain Reaction? (Points : 5)
4. (TCO 3) List four of the eight quality management principles of ISO 9000. (Points : 5)
5. (TCO 3) Briefly explain the judging criteria for the Deming Prize and its relationship to total quality
management (TQM) systems. (Points : 5)
6. (TCO 4) Deming's Point 3 is: Understand inspection. Briefly explain what Deming means. (Points : 5)
7. (TCO 4) Briefly explain Juran's Quality Trilogy. (Points : 5)