Director, Global Operations Center
Position Summary: The position is responsible for effectively blending people, process and
technology in a 24x7 Command/Operations Center environment, providing shift-based team
leadership, strategic program oversight, policy and procedure development & integration,
measurement, process implementation & improvement, technical and project management, and
crisis response. Additional functional areas of responsibility include: security alarm monitoring,
dispatching and coordinating allocation of resources, stakeholder (customers and operational
partners) involvement, data-driven (metrics) reporting and process improvement, team and taskspecific performance assessment, travel safety and security, critical incident response
management, and Global Watch Operations. The Director is responsible for driving process
implementation and refinement, short and long-term project management, cross-functional team
collaboration, maintenance of internal and external stakeholder relationships. The Director
reports directly to the Assistant Vice President for Campus Safety.
Qualifications/Required Education: Bachelor's degree in a field that contributes to fulfillment
of position requirements.
Preferred Education: Master's degree in a field that contributes to fulfillment of position
requirements.
Required Experience: Minimum 7 years progressively responsible experience in a Corporate,
University, Law Enforcement, or military Global Operations Center (or equivalent entity with a
different name), with 3+ years supervisory experience in a Global Operations Center.
Importantly, the experience must have been in support of an organization with the complexity of
geographic expanse, time zone differences, shift turnover, multiple and diverse risk exposures,
and responsibility for the safety of >50,000 constituents. A competitive candidate will also have
customer-facing experience in a high service environment.
Preferred Experience: Min 10 years corporate experience in a Global Operations Center
preferred with military Tactical Operations Center and/or Watch Center experience a valueadded plus. Experience in a University Global Operations Center would be ideal if the position
was of equal or greater complexity to New York University. Experience as a leader in a change
management environment would be useful.
Required Knowledge, Skills, and Abilities: (include unique competencies, certification,
licenses, etc.): Strong analytical, presentation, organization, and measurement skills; must
understand operational support in depth with an emphasis on creating and sustaining a Common
Operational Picture using technology, processes, workflows, and reporting. Must be able to build
the capability described herein (it does not currently exist), train the team, and sustain excellence
daily 24x7 across three shifts. Strong collaboration and interpersonal skills required as the
position will include the requirement for having effective hand-offs and procedures with multiple
stakeholders. Knowledge of security-related electronic equipment and knowledge of Crisis
Management tools, such as mass notification, travel locator and mapping, CCTV and crisis
alerting tools is essential.
Preferred Knowledge, Skills, and Abilities: (include unique competencies, certification,
licenses, etc.):
Quicklink for Posting: www.nyucareers.com/applicants/Central?quickFind=59772
For more information about working at NYU and to apply for this position, visit our website at:
www.nyucareers.com. When asked "How were you referred to NYU?", please select the
appropriate source from the drop-down menu. We accept online applications only.
EOE/Minorities/Females/Vet/Disabled
Apply Here: http://www.Click2apply.net/yzbndvf