Share Our Strength’s Dine Out For No Kid Hungry™ 2014 Digital and Social Media Guide for Restaurants To make Dine Out For No Kid Hungry a success, we have to stand together and use the collective voice of the restaurant industry to end childhood hunger. Often, the biggest and best megaphones are your social and digital platforms. In that spirit, we have prepared the following online guide that demonstrates how to promote your participation in Dine Our For No Kid Hungry online. You will find tips on how to incorporate your involvement into your website, your email communications, your Facebook page, Twitter account, YouTube channel and any location based social networks (Foursquare, Facebook Places etc.). A few reminders, though, before you get social: By participating in Dine Out For No Kid Hungry this September, you are joining the No Kid Hungry campaign, our overarching national campaign to end childhood hunger in America. Please use the No Kid Hungry logo and messaging when promoting your participation to consumers (not Dine Out For No Kid Hungry). Is your social media and digital guru on our Restaurant Social Council? Get connected to make your social impact even greater. Find out how by contacting Sam Read at sread@strength.org. Let’s get started and thanks for doing your part to make No Kid Hungry a reality! KEY ACTIVATION DATES FOR 2014 August: Announce your involvement and your promotion details. Begin engaging and warming up your audience: Ask them to take the No Kid Hungry pledge at NoKidHungry.org and commit to dining in your restaurant in September; send out teaser messages; etc. September 1: Our kick-off day is Labor Day. Turn this slower social media day into a celebration of your employees who are helping end childhood hunger! September 9: twEAT OUT is back! Be a part of the #nokidhungry trend and drive traffic to your restaurants. Follow us on Twitter (@NoKidHungry and @DineOutNKH) to learn more about it. 1 September 9-13: Maximize the power of the twEAT OUT and push your promotion using the #nokidhungry hashtag, host a Meet Up, and more. September 30: Bookend No Kid Hungry month and promote End It With Orange. Ask customers and employees to take “orange actions”: o Dine Out (in your restaurant)! o Donate (on your web platforms or through your VIP/loyalty club emails)! o Pledge (using the No Kid Hungry pledge widget)! o Share (photos, videos and experiences on social media with #nokidhungry)! o Wear (the color orange in your restaurants and hand out No Kid Hungry orange swag…then share the resulting selfies)! Post-event: Celebrate your brand’s successful promotion and thank diners for participating. Your Website Include the No Kid Hungry logo, a banner ad, a No Kid Hungry pledge widget, and/or a blurb about the program and your involvement on your website. You can find these materials in our Participant Resource Center. Email Blasts Share the No Kid Hungry logo and a blurb about the program in your email messaging and remind readers to save the date (your promotion timeframe) so they can make plans to visit your restaurant during that time to support the No Kid Hungry campaign. Here’s an email blast from O’ Charley’s. NOTE: Please use the No Kid Hungry logos this year, not the Dine Out For No Kid Hungry logos. You can find them in the Participant Resource Center. 2 Facebook The easiest way to activate on Facebook: Hit the “share” button on status updates at Facebook.com/NoKidHungry. Be sure to “like” No Kid Hungry at Facebook.com/NoKidHungry If you have already “liked” No Kid Hungry (see above) you can tag the page in your status updates by putting the “@” symbol in front of our name. Be sure to include status updates about your promotion as your promotion window approaches. Remind your fans that you are a part of this event and encourage them to dine with you and to check out www. NoKidHungry.org for more information. A map, searchable by zip code, is also available on the website, providing a comprehensive database of participating restaurants that can be referenced if traveling or to share with friends in different cities. Add a No Kid Hungry pledge tab to your Facebook fan page: o Login to Facebook as an administrator or your company's fan page. o Click this link: https://www.facebook.com/dialog/pagetab?app_id=185032388290085&next=http://nokid hungry.org. o When prompted, select your company's Facebook fan page and select the "Add to Page" option. To see an example of one of these tabs, please visit Facebook.com/NoKidHungry and click on the Take the Pledge button below the cover image. You may also consider launching an “event” for your promotion on your Facebook page, inviting your fans to RSVP periodically leading up to your promotion. Twitter The easiest way to activate on Twitter: Retweet messages about the program from http://twitter.com/nokidhungry. Follow Dine Out for No Kid Hungry (@DineOutNKH) on Twitter at https://twitter.com/DineOutNKH. Follow Share Our Strength (@nokidhungry) on Twitter at http://twitter.com/nokidhungry. To mention No Kid Hungry or Share Our Strength in a tweet, include @nokidhungry (include the @symbol). We recommend using the hashtag #NoKidHungry whenever possible. We also ask that you promote the map of participating restaurants (including yours) whenever possible so that diners can find a participating restaurant in their area. The URL is http://www.NoKidHungry.org/DineOut. On September 9, participate in our national twEAT OUT, a one-day social media blitz designed to drive the public into participating restaurants. Last year’s twEAT OUT was a huge success, resulting in more than 12.2 million tweets and causing the event to trend in some markets. Engage your customers and employees in the twEAT OUT! Sample Tweets and Facebook Posts: 3 These examples are written for Twitter, but can be easily adapted for Facebook. For the purpose of these examples, we have not shortened the URLs as you would typically do for Twitter, so that you can see the destination URLs. The URLs can be easily shortened using a URL shortener like http://bit.ly/. June through September 1: Building Momentum to Dine Out For No Kid Hungry Join us in taking the #NoKidHungry pledge; Help end child hunger in America! http://nokidhungry.org Save the date: Support @NoKidHungry by dining out with us this September. Fellow restaurants! We’ve registered! Will you? www.dineoutfornokidhungry.org #NoKidHungry September 1-30: Dine Out During No Kid Hungry Month! We’re proud to be supporting @NoKidHungry. Join by dining with us this month! www.NoKidHungry.org Ditch the dishes! Help end childhood hunger in America. www.NoKidHungry.org/DineOut Turn the family meal into a chance to fight hunger! Dine Out and Do Good! www. NoKidHungry.org Help us help hungry kids. Eat out and support @NoKidHungry with us! September 25-30: End It With Orange How will you End It With Orange? Dine out with us and help end childhood hunger in the U.S. #nokidhugry Help us end No Kid Hungry Month with an orange invasion! Wear your orange gear and share a selfie with us! #nokidhungry Psst! We’re ending it with orange to end childhood hunger. Pass it on! @NoKidHungry September 30 – October 3: Thanking Those Who Dined Out A giant THANK YOU to those of you who supported #NoKidHungry and dined with us last month. Thank you to all who supported @NoKidHungry in September! Continue the fight! Take the #NoKidHungry pledge http://NoKidHungry.org Our restaurant raised $[fill in the amount you raised] to help @Nokidhungry thanks to YOU!! YouTube and Utilizing Video If your company has a YouTube presence or another channel through which you utilize video, we would love to work with you on using that resource to promote No Kid Hungry. Videos do not have to be highly polished in order to be effective. In fact, some of the most well received videos are shot with low-cost cameras. Here are six ideas for videos you could create in conjunction with your No Kid Hungry restaurant promotion in September: A video that encourages viewers to ask their favorite restaurants to join you this fall by going to http://www.nokidhungry.org/DineOut. A video that speaks to the fact that you will be participating this fall and asks individuals to join you in your commitment by taking the No Kid Hungry pledge at http://nokidhungry.org. A video featuring someone from your restaurant that encourages them to come in during your promotion. A video featuring your staff or managers that explains your promotion and the cause. A video shot during your promotion that features customers talking about the cause and having a good time. A video thanking diners who joined you during your promotional period. 4 Instagram If your company is looking for a fun and creative way to share your Dine Out For No Kid Hungry experience, check out Instagram. Instagram is a fun & quirky way to share your life with friends (and customers) through a series of pictures. Once you take a picture, you can add a digital filter making it timeless and unique. Here are some tips on how to use Instagram effectively: Snap a cool picture. Try to incorporate a No Kid Hungry sign or other material. Add a fun/unique digital filter to your photo. Share the photo on your Twitter and Facebook accounts. Add the hashtag #NoKidHungry to the description of your photos Pinterest Pinterest is a pinboard-style social photo sharing website that allows users to create and manage theme-based image collections such as events, interests, hobbies and more. Users can browse other pinboards for inspiration, ’re-pin' images to their own collections and/or 'like' photos. Pinterest's mission is to "connect everyone in the world through the 'things' they find interesting" via a global platform of inspiration and idea sharing. Share your experience with the No Kid Hungry campaign during September and encourage your employees and customers to do the same! You can also re-pin No Kid Hungry’s pins from Pinerest.com/NoKidHungry. Checking-In To Your Restaurants: Location Based Social Networks Location based social networks are growing in popularity, with more of the general public becoming aware of the leading networks: Foursquare, Facebook Places, Yelp, and Gowalla. The general idea is that users “check in” to a location using their smartphones and then broadcast their location to friends. This is useful for marketers on a number of fronts. Chiefly, it provides an opportunity to message to these consumers through the location services themselves. Some of the services also provide a way for you to reward those customers who check-in, via a promotion or coupon. The ideas below outline how you can take advantage of these location based social networks to help drive awareness of your No Kid Hungry promotion in September. FOURSQUARE 5 Foursquare offers extensive content for merchants at https://foursquare.com/business/venues. Here is the basic information you need in order to take advantage of Foursquare for your restaurant. How-To Get Started on Foursquare 1. Claim Your Business: In order to set up a promotion, you first have to Claim Your Business location. You can start that process at https://foursquare.com/search. Search for your venue, on the business’s listing click “Are you the manager of this business?” and proceed from there. 2. Create a Special/Promotion For Your Business on Foursquare: Foursquare offers extensive information about how to create a promotion for your restaurant (https://foursquare.com/business/venues). Here re a few ideas for how you can create a promotion in conjunction with No Kid Hungry: A Check-In Special: Create a check-in special that notifies Foursquare users of your promotion once they check-in. o Example for a percent of sales promotion: It’s No Kid Hungry month! Every time you dine, all week long, 10% will be donated to help end child hunger in the U.S. o Example for Check-Ins for Donations: It’s No Kid Hungry month! For every check-in to our restaurant this week, we’ll donate $1, up to $10,000. Swarm Special or a Friend Special: Encourage foursquare users to bring their friends during your promotion week by offering a swarm special. o Example: Check in with 4 or more friends during No Kid Hungry month and [insert promotion]. How-To Promote and Track Your Special 1. 2. Promote It: Foursquare users will see your special on their phones when they’re nearby, driving awareness of the fact that you’re offering a special promotion for No Kid Hungry in September. Monitor the results: The Campaigns tab of the Manager Tools shows you exactly how many times your special has been viewed and how many it’s been unlocked. FACEBOOK PLACES The set-up of Facebook Places is similar to that of Foursquare. Deeper information is available at http://www.facebook.com/places/. The general idea is as follows: 1. 2. Create or Claim your restaurant in Places. Create a Deal & Promotion once you have established yourself as the owner of the place. The deal templates offered by Places are very similar to those on Foursquare, with the exception of a specific “Charity Deal” that uses a template for a donation for every check-in to a charity of the restaurant’s choosing. 6 YELP Similar to the networks above, Yelp allows restaurants to feed messages to users who check-in at their locations. For instance, those who check-in can receive a message about your No Kid Hungry promotion in September. Information about how to get started is at https://biz.yelp.com/support. Questions? Comments? For more information regarding promoting your involvement in No Kid Hungry month this September via your social media platforms, please reach out your account manager. 7