COACHING SKILLS
@ WORK
SHRM, PRINCE WILLIAM CHAPTER
SEPT. 2,2015 8:00 TO 9:10 AM
JULIA MORELLI AND LAURA PHELPS
LEARNING OBJECTIVES
Participants will be able to:
• Describe what coaching is and is not
• Discuss organizational challenges and
identify the benefits of coaching
• Apply one important coaching skill at work
WHAT IS COACHING?
International Coach Federation
Partnering with clients in a thought-provoking
and creative process that inspires them to
maximize their personal and professional
potential.
WHAT IS COACHING?
Coaching Principles:
• Coach / client relationship is confidential
• Coach / client relationship is equal (no power
differential)
• The client is the expert in his/her life
• Coaching supports the whole person
• Future focused
• Create lasting positive change
• Action oriented and outcome driven
COACHING IS NOT:
Therapy
Deals with healing pain, dysfunction and
conflict within an individual or relationships
Consulting
Professionals retained for their expertise to
diagnose problems and prescribe (and
sometimes implement) solutions
Mentoring
An expert who provides wisdom and
guidance based on his/her own experience
Training
Based on objectives set by the
instructor/established curriculum
TYPES OF COACHING
• Organizational: Executive/leadership/business
• Small Business: Entrepreneurial or improvement
• Personal/Life: Vision or life purpose, relationships,
wellness, ADHD, financial, etc.
• Career: Current or future
WHY ORGANIZATIONS USE
COACHING
• Support executives
• Develop high potential employees and
facilitate transition into management or
leadership
• Identify employee core strengths and ways to
best leverage them
• Address derailing behavior
• Increase the effectiveness of training programs
ADDRESSING TODAY’S
ORGANIZATIONAL CHALLENGES
• Rapid change
• Inclusive, collaborative work environments
• Work / balance – avoid or manage burn-out
• Generational and cultural differences
• Telework, flexible schedules and technology
• Others?
EXERCISE
In small groups discuss:
• In what situations or circumstances would
coaching be beneficial in your
organization?
BENEFITS OF ORGANIZATIONAL
COACHING
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Improves employee and organizational
performance
Individual and organization benefit
Maximizes employee potential
Increases employee satisfaction and engagement
Empowers employees
Addresses gaps in knowledge, skills, confidence or
resources
Improves managerial skills: giving feedback,
listening, etc.
COACHING PRACTICES
• Formal (establish contract w/ clear goals,
commitment, expectations, accountability)
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Specified period or number of sessions
Particular topic/goal with desired outcomes
Client responsibilities clear
What to expect from the coach
• Informal (using skills to address issues)
• Define role (manager/coach)
• Managers as more coach like
• Any one can use to be more effective
ICF CORE COACHING COMPETENCIES
Set the Foundation
Meet ethical guidelines and professional standards
Establish the coaching agreement
Co-Create the Relationship
Establish trust and connection with the client
Coaching presence
Communicate Effectively
Active listening
Powerful questions
Direct communication
Facilitate Learning & Results
Create awareness
Design actions and set goals
Manage progress and accountability
LISTENING EXERCISE
• Think of a challenge, difficult situation, or conflict
you are facing in the workplace
• Turn to a partner and decide who will be the
speaker/client (A) and who will be the
listener/coach (B)
• Partner A will describe to Partner B the situation, the
effect it has had personally, and in the workplace
• Debrief
• Switch roles
• Notice non-verbal language (body language)
ORGANIZATIONAL COACHING
PROGRAMS
• Coaching programs may exist in different
organizational arenas
• GMU examples – different purposes
• Internal/external
• What about in your organization?
IS COACHING THE RIGHT TOOL?
Is there a meaningful goal/something the
individual or business wants to
accomplish?
Does the individual or business have a
clear idea of a desired outcome?
Is the client ready to devote the time and
energy to making real changes?
If the answer is yes, then coaching may be
beneficial for growth and development.
ANY QUESTIONS?
What will you remember and use?
RESOURCES
• ICF - http://www.coachfederation.org/
• Harvard Business Review, “What Can Coaches Do
for You?” January 2009, http://www.hbr.org
• http://www.shrm.org/education/corporatetraining/
pages/coachingskills.aspx
• http://ocpe.gmu.edu/programs/mgmt_org_dev/in
dex.html
• Conflict Mastery: Questions to Guide You, Cinnie
Noble, http://www.cinergycoaching.com/