The University of Michigan
Information Technology Division
Information Technology at the U-M
-An Organizational Overview
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The University of Michigan
Information Technology Division
Central IT Organization
• University CIO, Executive Director Information
Technology Division - José-Marie Griffiths
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Office of the CIO - K. Bauer
Center for Information Technology Integration - P. Honeyman
Organization Policy and Education - V. Rezmierski
Administrative Services - J. Tibbs
Product Development and Deployment - W. Aikman
Operations Management - A. McCord
Academic Support - V. Wong
• CIO responsible for institutional IT strategy, policy,
technical architecture, and external relationships. Reports
to the Provost.
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The University of Michigan
Information Technology Division
ITD “Stats”
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• 42k telephone circuits
• 2,800 trunk lines to external
phone companies
• 18m calls per month
• 21k voice mail subscribers
700 + staff
60k active computing accounts
152k User Ids
75k E-mail subscribers
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The University of Michigan
Information Technology Division
Information Technology Division
• Administrative Services (for ITD) (~40 FTEs)
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Financials
Human Resources
Education & Staff Development
Facilities
• Academic Support (~30 FTEs)
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Instructional Technology
UM-Instructional Environment
GIS
Statistics
Library Services, Digital Library
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IMS
The University of Michigan
Information Technology Division
Information Technology Division
• Product Development & Deployment (~390FTEs)
– Administrative Systems
• PeopleSoft Implementation, Web Services, Y2K, Administrative
Systems
– University of Michigan - Computing Environment
• E-Mail, IFS, Directory Services, Web Gateway Support, LAN
Support, General Purpose Computing, printing
– Customer Relationships and Support
• Desk-top Support, Help Desk, Customer Relationship Management,
Site Licensing, Computer “Showcase”, Student Computing Sites
– IT Planning and External Relationships
• Institutional IT planning, ITD Strategic Planning, Program
Development, and External Relationships
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The University of Michigan
Information Technology Division
Information Technology Division
• Operations Management (~240 FTEs)
– Data Systems Center (Central Data Center(s))
– ITCom (Voice, Data, Video)
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Products
Engineering
Business Services
UMTV
– Network Operating Center
– ITD Desktop Support
• Office of CIO, OPDE and CITI (~20 FTEs)
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The University of Michigan
Information Technology Division
Other U-M IT Organizations
• School/College/Departments/Regional Campus IT
Organizations
– Desktop/LAN Support
– Faculty and staff support, some student support
– Local applications, some duplication of central services
• College of Engineering
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Computer Aided Engineering Network (CAEN)
Basic service support for engineering students and faculty
Center for Parallel Computing (campus-wide access)
Media Union (with Library and ITD) (campus-wide access)
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The University of Michigan
Information Technology Division
Other U-M IT Organizations
• Medical Center (MC-IT)
– Hospital Management, Patient Care, and Clinical Computing
– Basic service support for Medical School students and faculty
– Operates own data centers and network infrastructure
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The University of Michigan
Information Technology Division
Staffing/Budgets
• Information Technology Division
– 700+ staff, ~ $M95 budget
– $M18 general fund, remainder recharged to units
– General funds support services provided university-wide
• Other IT providers
– >1000 staff, ?? budget
• Budget management decentralized
– ITD - Provost
– IT Providers - Schools/Colleges/Departments
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The University of Michigan
Information Technology Division
Key Advisory Committees
• Strategic Directions Group (SDG)
– CIO, Deans of Major Schools/Colleges, Executive Officers
• IT Architecture Group
– CIO, IT Planning and leadership of major IT providers
• Academic Computing Advisory Committee (ACAC)
– Director, ITD Academic Support, Faculty
• Research Computing Advisory Committee (RCAC)
– Director, ITD Academic Support, Faculty
• Academic Computing Support Forum
– ITD CRMs, IT Planning, Front-line IT providers
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The University of Michigan
Information Technology Division
Advisory/Key Committees
• Student Advisory Committee
– Head of Office of CIO, Students
• Process Management Lead Team (PMLT)
– CIO, Director Administrative Systems, AVPs/Directors,
Administrative areas
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The University of Michigan
Information Technology Division
IT Federation Initiative
• Sponsored by Strategic Directions Group
• Charge to leadership of IT providers (IT Architecture
Group)
– Develop a plan for the design, development and delivery of current
and future information technology infrastructure, products and
services to the U-M community, taking into account the technology
expectations of students and faculty.
– Plan should propose a more coordinated, coherent approach to the
delivery of IT services...
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The University of Michigan
Information Technology Division
Challenges of IT Provisioning
• University of Michigan Culture
– Highly decentralized management
• “The University is bizarre and Byzantine, the provost noted, citing
decentralization that is tempered by a high degree of collaboration.”
• “The ‘Michigan Way’ is about as far away from Mr. Chips as you can
get. It’s a lot like Dr. Seuss…”
• ‘The University of Michigan doesn’t accept things at face value, they
must be open to examination…”
• Everyone’s an “expert”
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The University of Michigan
Information Technology Division
Challenges of IT Provisioning
• Issues and Models of Governance/Collaboration
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Federal/State Model (?)
United Nations (?)
Feudal Fiefdoms (?)
Public Service Commission for regulation of “utility services” (?)
• Relationships with academic schools/colleges (more
“everyone’s an expert”)
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Academic Outreach
School of Education
School of Information
Libraries
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The University of Michigan
Information Technology Division
If I Were Running the Show
• Establish clear responsibilities, roles and relationships
• More formally bind IT providers together in a way that
encourages and facilitates collaboration (dotted line
reporting to the CIO…??)
• Build stronger relationships with academic units which
would facilitate “commercializing” research to the benefit
of the university community
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The University of Michigan
Information Technology Division
If I Were Running the Show
• Sharpen the focus upon three major roles of information
technology
– Support the “business operation” of the institution
– Provide the ubiquitous, utility information technology services to
the university community
– Support the use of information technology in the research,
learning, and teaching missions of the University
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