University of Maryland, Baltimore County (UMBC). Baltimore, MD
Major: Information Systems
Expected Graduation Date: May 2011
Total College Credits by 5/22/2010: 106
GPA: 3.68
Relevant Coursework:
Project Management in IT
Database Design II
Network Design and Management
Data Communications and Networks
LAN Management using Microsoft
Computer Programming with Java and C++
Systems Architecture
Management Information Systems
Technical Writing
Systems Analysis and Design
Decision Support Systems
Oracle, Word, Access, Excel, PowerPoint, Outlook
SQL, Java, C++
Windows XP/Vista/7, Mac OS
Project Management in IT (pursuing), Network Admin (pursuing)
University of Maryland, Baltimore County (UMBC)
Office of Information Technology (OIT), Baltimore MD
IT Helpdesk Analyst
(8/2009 – Present)
Provide IT support for the entire UMBC campus
Analyze and diagnose incoming calls pertaining to technology related issues
Support walk in clients with hardware or software problems
Document and create work order tickets for OIT desktop support
National Institute of Standards and Technology (NIST)
IT Summer Intern
Center for Nanoscale Science and Technology (CNST), Gaithersburg MD (5/2009-8/2009)
Provided desktop support to researchers and users of IT services
Designed and maintained the CNST external website
Performed data entry and research database administration duties
Erickson Residential Life, Baltimore MD
Campus Residential Life Desk Staff
Worked with minimal supervision to provide customer service and office support
Responded to all incoming calls
Leadership Experience:
Experience as Project Manager for several IS semester projects
Participation in UMBC’s Business Plan competition
Recipient of four year full merit based scholarship from T. Rowe Price and CWIT
Board member for the PSA, a cultural student organization at UMBC