The Lean LaunchPad Lecture 2: Value Proposition Steve Blank Jon Feiber Jon Burke http://i245.stanford.edu/ Agenda • Team Bus Model Presentations • Value Proposition – Product – Service – Ecosystem VALUE PROPOSITIONS what are you offering them? what is that getting done for them? do they care? images by JAM Step 1. Spec. the Value Proposition • Product(s)? • Service(s)? • Ecosystem? • Is it a company or product? Value Proposition – Common Mistake • • • • Is it just a feature of someone else’s product Is it a “nice to have” product Is it a “got to have” product Can it scale to a company? Value Proposition - Discovery • Product – – – – Long term vision features Benefits Minimum Viable Product spec • For a web/mobile app – Low fidelity MVP live and running • Understand Customer Problem and Solution • Test Market Type Product • Problem Statement: What is the problem? • Technology / Market Insight: Why is the problem so hard to solve? • Market Size: How big is this problem? • Competition: What do customers do today? • Product: How do you do it? Step 2: What’s the Minimum Viable Product – Physical • First, test your understanding of the problem • Next test your understanding of the solution – Proves that it solves a core problem for customers – The minimum set of features needed to learn from earlyvangelists - Interviews, demos, prototypes, etc - Lots of eyeball contact Step 2: What’s the Minimum Viable Product – Web/Mobile • NOW “low fidelity” web/app for customer feedback – First, tests your understanding of the problem • LATER, “high fidelity” web/app tests your understanding of the solution – Proves that it solves a core problem for customers – The minimum set of features needed to learn from earlyvangelists - Avoid building products nobody wants - Maximize the learning per time spent Step 2: What’s the Testing the Minimum Viable Product – Web/Mobile • • • • • • • Smoke testing with landing pages using AdWords In-product split-testing Prototypes (particularly for hardware) Removing features Continued customer discovery and validation Surveys Interviews Step 2: What’s the Testing the MVP– Web/Mobile - Tactics • Interview customers – make sure they have a matching core problem • Set up web site landing page to test for conversion – What offers are required to get customers to use the product (e.g. prizes, payment) – Use problem definition as described by customers to identify key word list – plug into Google search traffic estimator - high traffic means there is problem awareness • Drive traffic to site using Google search and see how deep into a registration process customers are willing to go through Pivot Example Robotic Weeding Talked 75 Customers in 8 Weeks Our initial plan 20 interviews, 6 site visits… We got OUR Boots dirty Weeding Visited two farms in Salinas Valley to better understand problem Interviewed: • Bolthouse Farms, Large Agri-Industry in Bakersfield • White Farms, Large Peanut farmer in Georgia • REFCO Farms, large grower in Salinas Valley • Rincon Farms, large grower in Salinas Valley • Small Organic Corn/Soy grower in Nebraska • Heirloom Organics, small owner/operator, Santa Cruz Mts • Two small organic farmers at farmers market • Ag Services of Salinas, Fertilizer applicator Mowing Interviewed: • Golf: Stanford Golf course • Parks: Stanford Grounds Supervisor, head of maintenance and lead operator (has crew of 6) • Toro dealer (large mower manufacturer) • User of back-yard mowing system • Maintenance Services for City of Los Altos • Colony Landscaping (Mowing service for stadiums) Autonomous Vehicles for Mowing & Weeding - Dealers (Mowing and Ag) - Vehicle OEMs (John Deere, Toro, Jacobsen, etc) - Innovation - Customer Education - Dealer training - Research labs Engineers on Autonomous vehicles, GPS, path-planning Dealer discount COGS seek a 50-60% Gross Margin Heavy R&D investment Dealers sell, installs We reduce operating and supports customer cost - Labor reduction - Better utilization of Co. trains dealers, supports dealers assets (mow or weed at nights) - Improved performance (less - Mowing Dealers rework, food safety) - Ag Dealers Mowing - Owners of public or commercially used green spaces (e.g. golf courses) - Landscaping service provider Weeding - Farmers with manual weeding operations Asset sale Our revenue stream derives from selling the equipment Found weeding in organic crops is HUGE problem; 50 - 75% of costs Crews of 100s-1000 Back-breaking task (Ilegal) labor harder to get 1-5 weedings per year/field $250-3,500 per acre and increasing Food contamination risk Decision to make – mowing vs weeding Application If ROI is < 1 yr they will buy Labor costs significant? Autonomous would solve problem? TAM Mowing of large fields Yes. Professionally run organizations Yes Yes Adjusted up to xxx Weeding in Agriculture Agri Industry: YES! YES! for organic crops Large Growers: Yes Small Growers: No They are spending $500/ac! Not necessarily Key need is weed vs. crop differentiation TAM increased to $2.6 B (Total organic) Target Market (organic specialty) 162 M/yr 18%/yr growth Autonomous vehicles WEEDING - Ag Dealers - Ag Service providers - Innovation - Customer Education - Dealer training - Research labs Engineers on Machine Vision Two problems: - Identification - Elimination Dealer discount COGS seek a 50-60% Gross Margin Heavy R&D investment We reduce operating cost - Labor reduction (100 to 1) - Reduced risk of contamination - Mitigate labor availability concerns Dealers sell, installs and supports customer Co. trains dealers, supports dealers - Ag Dealers - Ag Service providers - Low density vegetable growers - High density vegetable growers - Thinning operations - Conventional vegetables Asset sale Our revenue stream derives from selling the equipment 1 Week – 1 CarrotBot Confidential CarrotBot • Machine Vision data collection platform – Monochrome & Color Cameras – Laser-line sweep (depth measurement) – Encoders (position/velocity) – Onboard data acquisition & power CarrotBot 1.0 The Canvas Updated •Research Labs •Equipment Manufacturers •Distribution Network •Service Providers •Technology Design •Marketing •Demo and customer feedback •IP – Patents •Video Classifier Files •Robust Technology Value-Driven •Cost Reduction •Remove labor force pains •Eliminate biowaste hazards •Farming conventions. •Demo, demo, and demo!! •Proximity is paramount •Organic Farmers •Weeding Service Providers •Conventional Farmers •Dealers •Direct Service •Indirect Service • … then Dealers •Asset Sale •Direct Service with equipment rental •… then Asset Sale Visit Highlights Above: Organic Carrots, 7wks. Top right: Conventional carrots Bottom Right: Very weedy. Will require multiple passes of hand weeding Visit Highlights Carrot vs. Weeds Due to small root systems, carrots have no chance against weeds Visit Highlights Organic Broccoli, closely cultivated. Weeds close to plants are hand-picked Visit Highlights State of the Art in Weeding Technology for Organic Crops Customer Hypothesis Pre-Test Large Growers Us Dealer Industrial Growers Industrial Growers Post-Test Us Large Growers Dealer Hypothesis Confirmed • Growers interested in own equipment • Industrial (10,000s of acres) • Large (1,000s of acres) • Willing to pay $100k for one unit Service Providers • Smaller growers (100s of acres) usually subcontract the labor services or rent equipment Equipment Rental • All purchases through local dealers • Customer service is essential Customer Map #1 – Industrial Growers Example: Bolthouse Farms – Large Industrial Carrot Producer – 8K acres/yr • Equipment Operator End User Influencer • Local Farm Mgr • Cliff Kirkpatrick, visited Recommender • Director, Ag Technology Equipment Operator • Justin Grove, interviewed Decision Maker • VP, Growing Operations Approver • CFO, CEO (Jeff Dunn) Cliff, Farm Mgr Customer Map #2 – Service Providers Example: Ag Services – Service Provider, Salinas Valley End User • Equipment Operator Influencer • Grower Recommender • Service Mgr Me (left), Marty (middle, Service Mgr), Doug (right, Grower) Decision Maker • ?? (service mgr’s & Approver boss) The Business Plan Canvas Updated •Research Labs •Equipment Manufacturers •Distribution Network •Service Providers •Technology Design •Marketing •Demo and customer feedback •IP – Patents •Video Classifier Files •Robust Technology Value-Driven •Cost Reduction •Remove labor force pains •Eliminate biowaste hazards •Farming conventions. •Demo, demo, and demo!! •Proximity is paramount •Direct Service •Indirect Service • … then Dealers •Mid/Large Organic Farmers •Agricultural corporations •Weeding Service Providers •Mid/Large Conventional Farmers •Direct Service with equipment rental •($1,500/d; 120d/yr ) •Low density: $1,500/d •High density: $6,000/d World Ag Expo interviews: the need is real and wide spread • 10+ interviews at show – Everyone confirmed the need – Robocrop, UK based, crude competitor sells for $171 K • Revenue Stream – Mid to small growers prefer a service – Large growers prefer to buy, but OK with service until technology is proven – Charging for labor cost saved is OK, as we provide other benefits (food safety, labor availability) The Business Canvas Updated •Research Labs •Equipment Manufacturer •Distribution Network •Service Providers • 2 or 3 Key Farms •Technology Design •Marketing •Demo and customer feedback •IP – Patents •Video Classifier Files •Robust Technology Value-Driven • R&D • Bill of Materials • Training & Service • Sales •Cost Reduction •Remove labor force pains •Eliminate biowaste hazards •Farming conventions. •Demo, demo, and demo!! •Proximity is paramount •Direct Service •Indirect Service • … then Dealers •Mid/Large Organic Farmers •Agricultural corporations •Weeding Service Providers •Mid/Large Conventional Farmers •Direct Service with equipment rental •Low density: $1,500/d •High density: $6,000/d Autonomous weeding - Final - Ag Service providers - Innovation - Customer Education - Dealer training - Research Institutes (eg UC Davis, Laser Zentrum Hannover) - 3-4 key farms Engineers on Machine Vision Two problems: - Identification - Elimination Costs for service provision COGS seek a 50-60% Gross Margin Heavy R&D investment We reduce operating cost - Labor reduction (100 to 1) - Reduced risk of contamination - Mitigate labor availability concerns Direct - Provide high quality service at competitive price - Low density vegetable growers - High density vegetable growers - Thinning operations - Conventional vegetables Direct - Alliance with service providers - Eventually sell through dealers Service provision - Charge by the acre with modifier according to weed density - Eventually move to asset sale Market Type Definitions: Four Types of Markets Clone Market Existing Market Resegmented Market New Market • Clone Market – Copy of a U.S. business model • Existing Market – Faster/Better = High end • Resegmented Market – Niche = marketing/branding driven – Cheaper = low end • New Market – Cheaper/good enough, creates a new class of product/customer – Innovative/never existed before Market Type Existing Resegmented New Customers Known Possibly Known Unknown Customer Needs Performance Better fit Transformational improvement Competitor s Many Many if wrong, few if right None Risk Lack of branding, sales and distribution ecosystem Market and product redefinition Evangelism and education cycle Examples Google Southwest Groupon Market Type determines: Rate of customer adoption Sales and Marketing strategies Cash requirements Market Type - Existing • Incumbents exist, customers can name the mkt • Customers want/need better performance • Usually technology driven • Positioning driven by product and how much value customers place on its features • Risks: – Incumbents will defend their turf – Network effects of incumbent – Continuing innovation Market Type – Resementing Existing • Low cost provider (Southwest) • Unique niche via positioning (Whole Foods) • What factors can: – – – – you eliminate that your industry has long competed on? Be reduced well below the industry’s standard? should be raised well above the industry’s standard? be created that the industry has never offered? (blue ocean) Market Type – New • • • • Customers don’t exist today How will they find out about you? How will they become aware of their need? How do you know the market size is compelling? • Which factors should be created that the industry has never offered? (blue ocean) For Tomorrow’s Presentation • What were your value proposition hypotheses? • What did potential customers think about your value proposition hypotheses? – Get out of the building and begin to talk to customers for Oct 12th – Talk to 10-15 customers more by Oct 18th – Follow-up with Survey Monkey (or similar service) to get more data • Submit interview notes, present results in class. • Update your blog/wiki/journal with progress customers and value prop Examples Group Privacy: Nan, Jim, Sundaresan • Protect privacy for users of location-based services (LBS) The Business Model Canvas: ver 0.0 Privacy advocacy groups LBS App Providers Creating awareness Increased privacy educational trust Building trust Technology Own website Bundling with LBS apps Developing costs Marketing costs App revenue (direct or shared) Privacyconcerned customers who use LBS The Business Model Canvas: ver 0.1 Privacy advocacy groups LBS App Providers Creating awareness Building trust Increased privacy educational trust No loss of service quality Privacyconcerned customers who use LBS Smart phone users uneasy about privacy Technology Own website Bundling with LBS apps Developing costs App revenue (direct or shared) Marketing costs Subscription How to Test Large number of privacyconcerned LBS users Willing to pay for protecting locations Directly or indirectly Able to reach them with low cost Able to ease their concerns through education endorsement by privacy watchdog groups LBS app developers are willing to partner Privacy groups are willing to endorse Existing market research Talk to customers Bid on Google AdWords for location privacy (now no ads) Talk to customers Talk to privacy advocacy groups (e.g., 25,000 adults stalked by GPS) Talk to LBS app developers Talk to privacy advocacy groups Methodologies • • • • • User interviews at Tresidder and I-Corps (11) LBS Domain Expert Interviews (1) Google AdWords (up and running) Online Survey (32 responses) Privacy Group Interviews (pending) Hypothesis 1: Large number of privacy-concerned LBS users Most had low concern about location privacy • User Interviews - Reasons for lack of concern – Trust the provider – Don’t believe that data can be used against them – Never crossed their mind – Don’t use LBS – Don’t have smartphone – Data already available to carriers & government • Survey: 66% not concerned • User Interviews – Reasons for concern – Uncertainty how data used/misused – General unease • Survey: 34% concerned – 37% chose not to use a LBS because of privacy concerns Hypothesis 2: Willing to pay for protecting locations Even some unconcerned customers are willing to pay! • User Interviews – Unwilling to pay – Not interested in even a free service – Not concerned enough to pay – Not enough value add • Survey: 28% would not use it even if it is free, 54% would not pay • User Interviews – Willing to pay: – $15/month for total privacy protection, only a “few bucks/month” for location privacy – $1/week – $5 one time payment • Survey: 46% willing to pay – – – – 9%: $1 19%: $10 9%: $1/month 9%: $5/month Hypothesis 3: Able to reach them with low cost • Yes – at least at first • Google Ad Words: – Should be cheap at first - We are the only advertiser for “location privacy” (and related) – Location privacy is a popular search term Hypothesis 4: Able to raise awareness through education • Yes • User Interviews – education may prove effective to some, as many did not think about or understand that LBS providers would get their location data, and indicated more concern Hypothesis 5: Able to ease concerns through endorsement • Yes • User interviews – endorsement from “famous people” and “serious organizations” would help ease concerns on the effectiveness of privacy protection. Hypothesis 6: LBS app developers are willing to partner • No – so far • Domain expert interview: – LBS app developers will hate our service – Increase LBS app’s operational cost • User interviews – Overwhelming issue – not lack of privacy protection • But lack of perceived LBS value – Secondary: LBS reputation and trust Hypothesis 7: Privacy groups are willing to endorse • Unknown Market Size Estimation Number of Users Pricing Entire market > 100m unique Google Maps mobile visitors/month Served available market • Originally considered 1x payment • But customers naturally assumed subscription service • Possible to charge more? 55% users concerned about sharing location information [Nielsen 2011] Target market Open Question, but rapidly growing market – Reduced price --/--> willingness to use Pivot Point? • Not yet, but if user interview data trends against our hypotheses… • Two new models to consider – Licensing – Location based monitoring • Privacy scorecard • Hyperlocal news ARKA Lights High Performance Heat Dissipation Technology for LED Lighting Hypotheses: • Improved novel (integrated) thermal dissipation technology can significantly improve LED lighting performance and reduce cost • Our technology allows direct replacement of commercial high lumen but low efficiency incandescent bulbs with LEDs without light quality/output compromises • This can deliver a scalable business model CANVAS FOR ARKA – Version 1 LED manufacturers System integration Government Agencies (DOE) Suppliers Environmental conscious Groups Luminaire Manufacturers ASME, Professional Groups Component supplier costs Developments Costs Cost of Sales Awareness Building Certifications Experienced manufacture r as a partner IP Systems Design Higher lumens in the same form factor Reduced number of LEDs Increased reliability Requires no infrastructure changes Trade Presence, publications, shows Web based demos, education Direct Sales to Institutions Luminaires Manufacturers OEMS Sale of Products Commerci al Customer - Indoor s Applications -Replacement Lamps GETTING OUT OF THE BUILDING • We’re talking to (some combination of): – OEMS – Architects (Rita Koltai – Koltai Lighting Design) – Technical Experts/Consultants (Stanford University), Prof. Robert Davis, (CMU) – Lighting designers and manufacturers (Greenray Lighting) – Lighting Distributors (Stanford Lighting) – Facility Managers (Sheraton Hotel) – Retail Outlets (Pottery Barn) CUSTOMER FEEDBACK 1) Prof. Robert Davis, Founder of CREE – a leading LED company - Heat transfer is a major issue. Not sure whether the internal phonon reflectance may in fact be the leading thermal limit. 2) Prof. James Harris, EE Department, Stanford University - Heat transfer issue – The phonon reflection increases significantly with the doping of new materials. This reduces thermal conductivity of the LED. Eventually it becomes the limiting factor. Need to include reduction in the thermal conductivity in the heat transfer modeling. - Bought six PAR38 lights for his family room last week. Wants them to last 20-30 years as changing them with a ladder was a major hassle. - Light intensity was lower than incandescent bulbs it replaced. Not happy about that. CUSTOMER FEEDBACK 3) Mr. Mo, Co-owner of Greenway Lighting, Santa Rosa, California - T8 lighting (tube light replacement) is their main product. PAR38 replacement is needed, but not available today. They recommend PAR30, a much lower intensity product. The available PAR38 do not meet the lighting intensity and light quality demands for replacing the current incandescent lights. - Replacing light bulbs is a major hassle. Costs $400 to rent a cherry picker to replace bulbs – makes very expensive. Need to have longer life. - Offered a business proposition to do thermal design of his LED lights on a consultation basis (Not an attractive business model for us due to very low returns and limited scalability). CUSTOMER FEEDBACK 4) Prof. George Tayo, ME Center for Design, Stanford University - LEDs are evolving very rapidly. Thermal issues are similar to PCs – cooling will remain major issues as performance and quality envelope will continue to expand. 5) Mr. Bruno (maintenance supervisor) – Sheraton Hotel, Palo Alto - Use 100’s of PAR38 in this hotel. Replace every 6 months or so. Would be happy with longer life product - Current weight of LEDs might prevent them from being used in establishments with high ceiling. (Heavy aluminum heat sink adds significantly to weight). CUSTOMER FEEDBACK 6. Pottery Barn Staff – Pottery Barn, Palo Alto 7. Title 24 has changed the procurement patterns of corporate headquarters regarding light fixtures – no dimming or two-way switches (Need to become familiar with local laws) Use incandescent lights for all general illumination (counted 34 in front foyer alone) without dimming or daylight control. Extensive use of CFLs in displays (not directional so less suitable for task lighting). Paul (salesperson) – Stanford Electricals • • • • • Advocate of LEDs; largely ‘self-educated’ Indicated that rising prices (~30% in last 6 mths) of fluorescents (due to phosphor costs) and falling LED prices will boost LED sales Indicated unwillingness of smaller retailers to experiment with new suppliers products’ Highlighted form factor of LEDs and emphasized that products need to be used without changing current infrastructure. Seeing significantly increased adoption of LEDs by customers (particularly over last 5 mths) CANVAS FOR LED – Version 2 LED manufacturers Government Agencies (DOE) Suppliers System integration Thermal modeling of LED cooling Awareness Building Certifications Environmental conscious Groups Higher lumens in the same form factor Lower purchase cost Increased reliability Luminaire Manufacturers Experienced manufacture r as a partner IP ASME, Professional Groups Systems Design Requires no infrastructure changes Component supplier costs Developments and Certification Costs Cost of Sales Trade Presence, publications, shows Web based demos, education Direct Sales to Institutions Luminaire Manufacturers Reduced weight Sale of Products Commerci al Customer - Indoor s Applications -Replacement Lamps (PAR38) IMMEDIATE Next steps • Conduct further interviews to asap validate value proposition and channel hypotheses – OEMS and Institutions – Specifiers and Contractors • Begin work on key activities including reduction of technology to practice (prototyping) Summary • Contacted 8 diverse feedback nodes (experts, customers, supply chain) • Partially validated three components of the initial canvas. – Learned more about possible value proposition. – Modified key activities to include thermal modeling – Recognized need for engaging with OEMs asap Disclaimer – The conclusions drawn here are based on a limited data collected. Further validation will be conducted. Ground Fluor Pharmaceuticals Advanced Chemistry for Pharmaceutical Progress Team: Kiel Neumann (EL) Stephen DiMagno (PI) Allan Green (Mentor) I-Corps 10/11/2011 PET is a non-invasive medical diagnostic technique for cardiac, brain, and tumor imaging GFP technology makes new (unknown) and known (but clinically inaccessible) [18F]-labeled radiotracers readily available Fast, multiplatform, high efficiency synthesis of these fleeting, precious agents. Initial target indications: pediatric neuroblastoma, Parkinson’s disease. I-Corps 10/11/11 68 The Business Model Canvas cGMP manufacturer Radiopharmacies Nuclear Medicine and Radiology departments Pharmaceutical development companies SOPs for precursors and drugs Recruit clinical sites In vivo animal studies Develop regulatory plan for pre IND meeting ID cGMP CRO Fund-raising IP PoP data IP PoP data Regulatory plan Understanding of the regulatory process Contract cGMP precursor manufacture Salary, Rents Clinical trials Accessibility (RCY) Purity Speed PET/SPECT Multiplatform Sensitivity (nca) Specific compounds General methodology for adding fluorine to lead compounds of interest Technical Assistance (Image Atlas) FDA regulatory support Radiopharmacies Equipment producers Prescribing physicians Technical assistance Radiologist who perform studies Direct sales of precursor R&D and clinical studies presented in journals and meetings Sales of intermediates Technology license Product license (royalty) Drug developers Radiologists Out of the Building - Face to face with attending Radiologist at Stanford University - Face to face with radiopharmacist at UCSF - Conference call with Nuclear Radiologist at Memorial Sloan Kettering - Conference call with president of medium size drug company with PET product at the FDA - Telephone conference with cGMP facility I-Corps 10/12/11 71 Out of the Building - Immediate need for our product - Currently used SPECT product for neuroblastoma is limited by absence of correlative CT data - Our lead PET agent would provide more information on existing imaging equipment base - Two customers offered to participate in clinical trials - Potential for further development of other tracers identified in interviews - Actual need for the general procedure - Allow access to previously unknown tracers I-Corps 10/12/11 72 Impact on the Value Proposition Hypothesis -Initially seeking to market method technology -too diffuse, but many opportunities (i.e. product-driven opportunities more than general technology-driven) -Need to identify specific imaging product opportunities -Validated hypothesis for immediate need of tracers -Raised question on identity of lead compound pipeline for Parkinson’s disease -Recruited two potential partners for clinical trials 73 Approximately 2.2 million procedures in the US. Drug costs range from $700 (on-patent) to ~$150 (generic FDG) US sales of radiopharmaceuticals for PET and SPECT $1.2 billion US sales expected to grow to $6 billion by 2018 Global numbers approximately 2x Source: Bio-Tech Systems Report #330; data for 2010. I-Corps 10/11/11 74 • 2500 installed PET scanners • PET radiopharmacies cover the entire US market • Radiopharmacies have an interest in proprietary agents as a basis of competition in their market. 75 I-Corps 10/11/11 Neuroblastoma Parkinson’s Disease Prevalence: about 6000 US cases about 1000 new cases per year DatSCAN sales in Europe ~$100 M Subjects receive 3-6 images/year to follow response to therapeutic protocols World market at U.S. x 2 gives potential of 40,000-70,000 scans/year The world's highest recorded prevalence of Parkinson's Disease of any region is in Nebraska, with 329.3 people per 100,000 population US – 600,000 patients 1 scan per year @ $500 = $300 M Drug costs $500/per gives ~$20 - $35 M 76 I-Corps 10/11/11 Target Customer Fast Market Expansion Treated Severe OSA 686,000 Home Diagnosis Device Market Growing at CAGR of 7% 8 Million Untreated 7.4 Million Frost & Sullivan Target Customer Current treatment ineffective Treated Severe OSA Option #1: CPAP Continuous Positive Airway Pressure 686,000 Therapeutic treatment of OSA growing at CAGR of 17% 8 Million Untreated Frost & Sullivan Option #2: Surgery 7.4 Million Uvulopalatopharyngoplasty Maxillomandibular Advancement Tonsillectomy Initial Target Customer Current treatment ineffective Treated Severe OSA 686,000 60% Treatment Effective 412,000 40% 8 Million Untreated Treatment Ineffective 274,000 7.4 Million Initial Target Customer Current treatment ineffective Treated Severe OSA 686,000 60% Treatment Effective 412,000 40% 8 Million Untreated Treatment Ineffective 274,000 7.4 Million Target Customer