Compassion Fatigue • • • • An occupational hazard in veterinary medicine A life hazard in compassionate people Prevention is the key Let’s look at causes so we can then look at preventive measures • Number One Cause: Dealing With Difficult People © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Dealing With Difficult People Dr. Chery F. Kendrick, DVM, MPVM, MLT, ASCP, CFS Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC 865-405-4255 © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC A Day in the Life….. • We Deal With: In a typical day we have multiple interactions with many different personality types. • Sometimes multiple personalities in the same individual • • • • • • Colleagues Clients Salesmen Delivery people Pickup people Personal relationships © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Some People are Susie Sunshine © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC And Some Are … Not © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Dealing with People is Like a Beautifully Synchronized Dance…. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Timing is Everything © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Dealing With “Types” • Some say “different strokes for different folks” • In actuality a few tools, one approach works well for all types of people and situations you may encounter © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Let’s First Look at a Few Types The Water Cooler Guys….. the ones who always seem to be on a break especially when there is work to be done © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The In-Your-Face Sales Reps Types © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Gossip Mongers © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The “I Just Don’t Want to Hear It” Manager © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Overachiever © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Blamers…. it is Always someone else’s fault © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The “Never Happy With the Bill” Client © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC And of Course the: “But I Read It On The Internet” Client © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Bottom Line: People are Varied • There are those whose personality rubs you the wrong way. They may not be difficult for someone else, but they are for you. • And then there are those who are difficult for everyone © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Depends on the Day…. • Some days none of those types will bother you… • Other days even Mother Teresa will bug the heck out of you © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Important Thing is YOU! • Taking care of you is essential • Learning to deal with difficult people is part of taking care of YOU © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Dealing Effectively with Difficult People • Become adept at handling difficult people, and you’ll feel much more confident in your own abilities. • If you can handle this, you can handle anything. • While any one can work with the easy people, it takes a real professional to be successful with the difficult people. • Your confidence will grow, your poise will increase, and your self-esteem will increase. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Problem Escalation • On the other hand, if you mishandle it, and watch the situation escalate, then you may find yourself upset for days. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The How To…… • So, how do you handle an angry, complaining client? A pain in the neck colleague? The annoying sales person? • Let's begin with the basic tools you can use in any of these situations. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Tools: Key Actions/Reactions Let’s look at this pyramid And the tools we use : • Respect • Listen • Empathy • Identify the Problem • Avoid Blame • Discuss Solution/Resolution © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Empathy….. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Change, Acceptance and Balance • Change the things you can • Accept Responsibility • Refuse to Accept Responsibility © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Do Not Reward Bad Behavior © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Be Sure to Acknowledge Reward Good Behavior • Don’t forget to also acknowledge the good work • Acknowledge the good client • Acknowledge the helpful colleague © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Protect Yourself • Once again I want to reiterate you cannot nor should you have to solve everyone else’s problems • Karma is a beautiful thing • Keep yourself balanced • And don’t forget your Self-Care Exercises…let’s take a look at them © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Keeping the Candle Lit Without Getting Burned Chery F. Kendrick, DVM, MPVM, MLT, ASCP, CFS Compassion Fatigue Specialist Kendrick Technical Services, LLC © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC About This Section of the Presentation We will explore the following: • • • • • • • Compassion Fatigue Definitions Signs and Symptoms of Compassion Fatigue Preventing Job Burnout Preventing Compassion Fatigue Healing From Within Healing With Your Team Sharing Ideas and Resources © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Our Compassion Fatigue Workbook © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Working Through The Exercises The Workbook contains relaxation exercises that you can easily practice in the peace and privacy of your own home until they become second nature to you, and allow you to draw on them as coping tools throughout your day (and night) © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Let’s Start With Some Definitions © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion Fatigue, also known as a Secondary Traumatic Stress Disorder, is a term that refers to a gradual lessening of compassion over time. It is common among victims of trauma and individuals that work directly with victims of trauma What IS Compassion Fatigue? •Compassion Fatigue is also known as: Secondary Traumatic Stress •It is a part of a the developing field of traumatology •Most often this phenomenon is associated with the “cost of caring” for others in emotional pain •In the animal welfare industry we are especially vulnerable to Compassion Fatigue and job burnout © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Caring May Come With a High Cost “People continue in the field because they love their work; this love causes them terrible pain.” - - Figley & Roop. But it Doesn’t Have to…. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Comparing PTSD – vs. - STSD PTSD • Primary Traumatic Stress Disorder (PTSD): firsthand experience of trauma or traumatic events • PTSD symptoms directly related to traumatized individual or animal STSD • Secondary Traumatic Stress Disorder (STSD): secondary experience of trauma or traumatic events • STSD symptoms are associated with secondary person or person helping traumatized individual and/or animal © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Job Burnout The total depletion of physical and mental resources caused by excessive striving to reach an unrealistic workrelated goal. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC More on Job Burnout A general feeling of exhaustion that develops when an individual simultaneously experiences too much pressure and has too few sources of satisfaction. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Symptoms of Burnout • • • • • • • Alcohol, drugs, food, or sex to escape feelings Irritable with patients or colleagues More time alone or felt withdrawn Depressed/emotionally drained Not accomplishing anything with patients Lost interest in or resented patients Preoccupied with images of death - - Furman, 2002 © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Here Is An Interesting Statistic: People reflect and think about events inducing negative emotions 5 times as long as they do about events inducing strong positive emotions. - - Robbins © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Emotional Reactions to Working with the Suffering • • • • • A sense of powerlessness or ineffectiveness Anxiety or fear when thinking about the animal Guilt – self doubt; thoughts of hurting people or self Anger or rage Shutdown or numbness – silencing response © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC More Emotional Reactions to Working with the Suffering • Sadness • Depression…insomnia, loss of appetite, thoughts of death, self-medication • Emotional rollercoaster – happy to sad • Overwhelmed • Depleted as a helper © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion Fatigue Burnout Symptoms - Cognitive • • • • • • • Confusion Spaciness Loss of Meaning Apathy Rigidity Disorientation Self -doubt • • • • Trauma imagery Whirling thoughts Perfectionism Diminished Concentration • Minimization • Thoughts of self-harm © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion Fatigue Burnout Symptoms - Physical • • • • Shock Sweating Rapid heartbeat Breathing difficulties • Aches and pains • Dizziness • Increased number and intensity of medical maladies • Other somatic complaints • Impaired immune system • Helplessness © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion Fatigue Burnout Symptoms – Work Performance • • • • • • Low morale Low motivation Avoiding tasks Obsess details Apathy Negativity • • • • • • • • Detachment Poor work commitments Staff conflicts Absenteeism Exhaustion Irritability Withdraw from colleagues Lack of appreciation © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion Fatigue Burnout Symptoms – Interpersonal • Withdrawal • Loss of interest in intimacy or sex • Mistrust • Isolation from friends • Overprotective as a parent • Projection of anger or blame • Intolerance • Loneliness © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Impact On Professional Functioning • Performance of Job Tasks • Decrease in quality/quantity • Avoidance of tasks • Morale • Detachment • Decrease in confidence • Interpersonal • Impatience • Staff conflicts • Behavioral • Absenteeism • Overwork • Frequent Job Changes © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Drama Avoidance 101 “Just because someone brings you a problem doesn’t mean you're automatically in charge of fixing it. Learn to detach yourself from drama.” © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Effects of Toxic People • • • Happier people when making real-life decisions may be smarter more productive decision makers than unhappy people. • Lisa Aspinwall, University of Utah A chilly negative mood activates a battle-stations mode of thinking: The order of the day is to focus on what is wrong & then eliminate it. • Martin Seligman, Ph.D. • A positive mood buoys people into a way of thinking that is creative, tolerant, constructive, generous, un-defensive and lateral. This way of thinking aims to detect not what is wrong, but what is right. • Martin Seligman, Ph.D. Just Say “NO!” To Toxic People © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Symptoms vs Disease • Compassion Fatigue is a set of symptoms, not a disease © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Symptoms of Compassion Fatigue? • • • • Burnout Depression Sadness Physical Illnesses Irritable Bowel Ulcers High Blood Pressure Insomnia © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Recognizing Signs • The outward signs we experience are displays of stress resulting from giving care to others. • Compassion Fatigue is the name that has been attached to these symptoms so that we have a way of identifying it in ourselves and in others. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Identify • Once identified, we are able to take action to manage the distress this disorder is causing in our lives. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Coping with Emotions • In working with traumatized or suffering people or animals, the most common method of coping with the discomfort we experience is to stifle the emotions that arise. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Stifling Emotions • Sometimes it is the only way we can continue to do the care-giving work that we want to do. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Effects of Compassion Fatigue • Once we are open to accepting the fact that Compassion Fatigue is creating our emotional, psychological, and physical symptoms, we can look at our pain and learn new ways in which to react to them and channel them into positive, healthy actions. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC What is the Basic Message of Of Compassion Fatigue? • Recognize the signs • Take care of you the caretaker • Follow the Rules of Eight © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion Satisfaction is What We Aim For Satisfaction derived from the work of helping others. - - Charles Figley, Ph.D. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Now What © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Our Goal Is To Prevent Compassion Fatigue “To Enable Us to Keep the Candle Lit Without Getting Burned” Dr. Chery F. Kendrick © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC We Do This By Practicing Self-Care © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Self Esteem and Caring You need your own foundation for self esteem. You will be unable to accept the positive things people say about you if you don’t believe them yourself. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Self-Care Exercises Include • • • • • • • Relaxation Techniques Healthy Lifestyle Recreation Balance Between Work and Play Learning Self-Care Techniques Asking For Help When Needed Learning to Detoxify Your Life © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Follow The Rules of Eight • The Eight Rules Governing Healthy Change • The Eight Rules Governing Healthy Care-giving • The Eight Rules Governing Healthy Self-Care • The Eight Rules Governing A Healthy Workplace © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Eight Laws Governing Healthy Change © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Breaks and Saying “No” • #1 Take frequent breaks from what you are doing. • #2 Weigh your options carefully and learn the word “no.” Use it whenever necessary. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Sharing, Humor • #3 Share the load with others. • #4 There is humor in every situation. Find it and laugh. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Help and Credit • #5 Recognize when you need help. Ask for it. • #6 Give yourself credit when credit is due. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Credit, Breathing • #7 Give others credit when credit is due. • #8 Breathe deeply as often as possible. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Eight Laws Governing Healthy Care-giving © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Compassion, Skepticism, Release • #1 Sustain Your Compassion • #2 Retain Healthy Skepticism • #3 Learn to Let Go Puppy Breath Can Be Healing © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Optimism, Insight & Solutions • #4 Remain Optimistic • #5 Be part of the Solution • #6 Trust Your Insight © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Self-Care, Acknowledgement • #7 Practice Sustainable Self Care • #8 Acknowledge Your Successes © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Eight Laws Governing Healthy Self Care © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Validation • #1 By validating ourselves, we promote acceptance. • #2 By validating others, we elevate ourselves. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Healthy Self Helps Healing Role • #3 By meeting our own mental, physical and emotional needs, we can then give care from a place of abundance, not scarcity. • #4 By practicing self-goodwill, we manifest it throughout our lives. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Honoring Past ► Freedom & Power • #5 By honoring past traumas and hurts, we allow ourselves freedom from the pain that controls us. • #6 By “doing the work,” we reclaim the personal power that is rightfully ours. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Healing Our Emotional Pain In order to heal our emotional pain We must let go of our hurt, Let go of the blame. No one can do this for us It is our first job toward a healed, healthy, enjoyed life Healing Ourselves Allows Us To Be Better Healers Dr. Chery F. Kendrick © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Ownership, Authenticity, Happiness • #7 By naming and taking ownership of the core issues that limit our growth, we create authenticity. • #8 By managing our self-care, we welcome happiness into our lives. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Eight Laws Governing A Healthy Workplace • #1 Employer provides a respite for staff following any traumatic event. • #2 Employer provides continuing education for staff. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Benefits, Tools • #3 Employer provides acceptable benefits to aid staff in practicing beneficial self care. • #4 Employer provides management and staff the tools needed to accomplish their tasks. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Workload, Team Work • #5 Management needs to monitor workloads. • #6 Encourage teambuilding activities to promote strong social relationships between colleagues. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Support, Planning • #7 Employers encourage “open door” policies to promote good communication between workers. • #8 Employers have grief processes in place when traumatic events occur onsite. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Working Through the Exercises in the Compassion Fatigue Workbook • The Compassion Fatigue Workbook has exercises designed to help you relax and refocus your energy • These exercises are the tools to help you relieve the stress in order to prevent Compassion Fatigue • Let’s take a moment to walk through some of them © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Breathing • Sounds simple right? • Let’s talk about breathing: • Emotions change breathing patterns • Deep breathing exercises help to clear the mind and relieve stress • Walk through the Breathing exercise in your workbook © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Creative Visualization Exercise This is a relaxation technique that uses guided imagery. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Self Hypnosis Exercise (Self-Talk, Self-Advice) The purpose of this exercise is to evoke a relaxed consciousness and focus that will help you overcome stress linked to various stressors © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Dealing with Violent People Bottom line is: •Do not get caught alone with a potentially violent person •Get Help! Never hesitate to call 911 or to press a panic alarm. •Run, kick, scream, do whatever you need to do to stay safe and get away from danger •No job is worth endangering your life for. •Talk to your Safety Coordinator about other ways your clinic protects employees from potential workplace violence such as panic alarms or secret alert words. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Giving Credit Exercise We all like to be appreciated. Take a moment to think about ways to give yourself and others credit where credit is due. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Learning To Say “No” Exercise Just Say “No!” True this is much easier said than done sometimes. However it may help you to choose wisely if you actually take a moment to think of the consequences of saying “yes” before you agree to take that next project on. © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Healing Touch Self Care Program • A self-care tool • Uses energy fields (chakras) • Realignment of energy fields • Allow the body to self heal © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Healing Touch • Healing Touch = Energy Medicine • Like Acupressure it uses the bodies energy fields known as chakras • HT used for dogs and cats © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Healing Touch is also used for Horses © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Healing Touch for Humans • A powerful tool for you to use • Self healing • Self Chakra Connection © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Self Chakra Connection © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC The Wellness Wheel It’s All About Balance • Balancing the: – – – – – – – Physical Emotional Spiritual Work /Career Play/Recreation Family Friends While Maintaining Mindfulness © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Practice Makes Perfect • • • Be sure to work through the exercises in your workbook until you feel comfortable. Soon they will become so second nature that you can use one of your exercises to take a quick de-stressing moment any time throughout your work day Encourage all team members to work on these exercises for the good of the team as well as the individual Thank you for all you do © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC Thank you for spending your time with me Doc Chery www.KendrickTechServices.com Kendrick Veterinary Consulting Group, LLC 865-405-4255 © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC For More Help and Information on Our Onsite Workshops Please Visit Our Website: www.KendrickTechServices.com © Copyright 2012 Chery F. Kendrick & Kendrick Technical Services, LLC Kendrick Veterinary Consulting Group, LLC