Field Service

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in
Industrial Markets
Barry Redner
Intermec Confidential
What Is Driving Industrial Firms?
Industrial
Firms
Objectives
Industrial
Management
Philosophies
Industrial
Business
Problems
Gain & Retain Customers
ERP
Inventory Accuracy/Reduction
Labor Productivity/Cost
Reduce Costs
SCM
Lead Times/Efficiency
On-time Delivery
Leverage Suppliers
CRM
Customer Service/Satisfaction
Product Warranty/Liability
Critical
Success
Factors
Major
Application
Focus
Secure wireless connectivity
Parts traceability
Rugged, broad product
WMS activities
Local service support
Security/Access Control
Pre-sales consulting
Plant Maintenance & Repair
Competitive pricing
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Manufacturing Applications
Inventory
Management
Receiving
Quality
Assurance
Product Labeling &
Tracking
WIP
Replenishment
Labor
Tracking
Tool Crib
Asset Tracking
Secure Access
Work-in-Process
Time &
Attendance
Shipping
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Manufacturing Product Solutions
Fixed Mounted RFID
Tag Reader/Writers
Bar Code Printers
w/RFID Tag
Interrogators
Scanners
Windows Based
Fixed/Vehicle Mounted
Computers
Key Based
Handheld
Computers
Pallet Tags
Speech
Recognition
Hand-held Computers
And RFID Interrogators
Access Points
For Indoor and
Outdoor Coverage
Hand-held Computers
With WWAN and GPS
Solutions
Intermec Confidential
Industrial Solutions
Enterprise-wide
Common Applications
ADC Benefits
Asset Tracking
Reduce maintenance - Control
shrinkage - Optimize use
Plant Maintenance
Manage activities - Optimize inventory Ensure correct costing
Access Control
Improve security - Reduce theft Accurately track personnel
Time & Attendance
Accurate payroll data - Reduce
tracking costs - Optimize resources
Records Management
Improve security – Manage systems Prevent loss or mishandling
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Industrial Solutions
Manufacturing
Common Applications
ADC Benefits
Product Labelling
Improve accuracy - Reduce risk Increase timeliness
Line Replenishment
Fully support JIT - Increase accuracy Support workflow
Work-in-Process
Increase production quality - Improve
workflow – Optimize utilization.
Tool Crib
Minimize shrinkage - Optimize
utilization, Improve tracking
Labor Tracking
Improve labor management - Marshall
labor activity & costing
QA & Testing
Reduce scrap & shrinkage - Optimize
inventory - Manage returns
Intermec Confidential
Emerging Business Solutions – RFID
Object Tracking – “tagging”
The tracking of a product throughout its
production and distribution to the point of
transfer or sale.
Value Proposition
1. Detailed product information through the point of
transfer reduces mistakes and increases speed
to market
2. Real time end-to-end inventory visibility reduces
levels, costs and search time, while increasing
productivity and customer satisfaction
3. Optimizes warranty and recall exposure
Solution components
Integration Services
1. Process / Change Management
Examples
1. Matching pallet and inventory location without
human intervention
2. Complete BOM and routing instructions travels
with WIP assembly to FGI; supports JIS
3. Scanning to ensure right product is loaded on
the right truck with physical alerts
2. Technology / Opportunity Assessment
3. Application Development / Integration Services
4. Application Management Services
Hardware / Software Content:
1. Read/write RFID tags
2. Multi-frequency or single-frequency readers
3. MQ Series – data broker middleware
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Warehouse & Distribution Applications
Receiving
Cross-Docking
Forward Pick
Replenishment
Putaway
Picking
Inventory
Management
Order
Consolidation
Document
Management
Shipping
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Warehouse Product Solutions
RFID Tags
Gateways & Network
Management
Access Points
For Indoor and
Outdoor Coverage
Fixed Mounted RFID
Tag Reader/Writers
TE or Windows Based
Fixed/Vehicle Mounted
Computers
Key Based Handheld Computers
PocketPC Based
Hand-held Computers
Intermec Confidential
Industrial Solutions
Distribution
Common Applications
ADC Benefits
Receiving
Optimize inventory - Support JIT Improve order-to-cash cycle
Cross-Docking
Improve load balancing - Reduce
expediting - Increase fill rate
Put-Away
Optimize space allocation - Maximize
stock rotation - Shorten leadtimes
Inventory Management
Improve capital usage - Reduce
shrinkage - Optimize stock rotation
Order Picking/Staging
Reduce fulfilment time - improve order
accuracy - Reduce returns
Shipping
Fully support EDI/ASN creation –
Increase accuracy - Improve speed
Intermec Confidential
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