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International Association of Administrative
Professionals was founded in 1942 as the
National Secretaries Association to provide a
professional network and educational resources
for secretarial staff.
The association's name was changed in 1998 to
the International Association of Administrative
Professionals to encompass the large number of
varied administrative job titles and recognize the
advancing role of administrative support staff in
business and government.
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Integrity: Demonstrated by honesty,
accountability and ethical behavior consistent
with an abiding respect for the dignity and value
of individuals.
Transparency: Demonstrated through listening,
understanding and responding to member and
stakeholder feedback.
Excellence: Demonstrated by quality resources
that support growth and development of the
individual and the profession.
Collaboration: Demonstrated by an inclusive
culture that appreciates the value of diverse
perspectives, the power of common vision, and
equality among peers.
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Recognizing that a position of trust imposes
ethical obligations upon all administrative
professionals to act for benefit of employers,
clients and the public, members of the IAAP
established and promulgated four standards
of professional conduct
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1. The administrative professional shall act as
a trusted agent in professional relations,
implementing responsibilities in the most
competent manner and exercising knowledge
and skill to promote the interests of the
immediate and corporate employer.
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2. The administrative professional shall strive
to maintain and enhance the dignity, status,
competence, and standards of the profession
and its practitioners.
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3. The administrative professional shall insist
that judgments concerning continued
employment, compensation, and promotion
be based upon professional knowledge,
ability, experience, and performance.
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4. The administrative professional must
consider the promotion and preservation of
the safety and welfare of the public to be the
paramount duty.
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Read the text Code of Ethics for
Administrative Professionals and make a list
of all unfamiliar words/phrases
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To promulgate – proglasiti, donijeti, objaviti
Prima facie violation – očito kršenje
To embody – utjeloviti
To exceed – nadmašiti, premašiti
To impair – narušiti, ometati, oslabiti, umanjiti
Confidentiality – povjerljivost, tajnost, diskrecija
Testimony – svjedočenje, iskaz na sudu
Compulsion – prinuda, prisila
Demeanor – držanje, vladanje, stav, nastup
To condone – odobravati, prihvatiti, prelaziti preko, tolerirati
Creed – vjera, uvjerenje, vjeroispovijest
Fringe benefits – dodatne beneficije (naknade)
Paramount – najvažniji, od temeljnog značenja
Factual evidence – činjenični dokazi
Vindication – osveta, osporavanje
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1. Who is the immediate employer, and who
is the corporate employer?
2. What is the duty of an administrative
professional in cases of conflict of interest
with the employer?
3. When can the administrative professional
reveal confidential matters?
When will the administrative professional
assume responsibilities?
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The administrative professional, when applying
for or being listed for employment, shall not
make exaggerated, misleading, or false claims
concerning training or qualifications. When
judging the qualifications of other persons,
whether in providing references, assisting with
assignments, or evaluating performances, the
administrative professional shall strive to provide
fair and objective appraisals and shall attempt to
avoid any false, malicious, or indiscriminate
injury to or criticism of the professional
reputation or work of others.
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The administrative professional shall strive to
improve working conditions and to ensure
equal employment opportunities within the
profession and throughout the organization
by which employed.
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An administrative professional’s personal
ethical behavior may often exceed the
requirements of the Code, which do not
demand less than the law, and often exceed
those of the law.
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Testimony in a court of law regarding
confidential matters should be given only
under the immediate or corporate employer’s
authorization, under legal compulsion, or to
protect the public from harm.
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When must the administrative professional
resign or notify the proper authorioties?
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„If requested by an employer to engage in or
passively condone activities which are
contrary to th public saftey or welfare, the
administrative professional shall indicate
clearly to the employer possible harmful
consequences and, if such activities continue,
the administrative professional must either
resign or notify the proper authorities.”
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Modal verbs express a variety of moods or
attitudes of the speaker towards the meaning
expressed by the main verb in a clause
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All the auxiliary verbs except be, do and have
are called modals. Unlike other auxiliary
verbs modals only exist in their helping form;
they cannot act alone as the main verb in a
sentence.
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Be, do, and have differ from the other
auxiliaries in that they can also serve as
ordinary verbs in a given sentence.
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Can/could
May/might
Will/would
Must
Shall/should
Ought to
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Need
Dare
Used to
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Although modal auxiliaries are classified as
verbs, they alone never function as complete
verbs, except in response to a question:
Can you come later? Yes, I can.
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Modal verbs are always used with other verbs
whose meaning they modify in some way
One modal cannot be followed immediately
by another in English
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Modals are not inflected, i.e. they do not have
–s or –ed forms
There are no participles or infinitives for the
modals
Therefore they are often called defective
verbs or anomalous verbs, i.e. Not regular but
deviating from the rule
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Indicates freedom to act which may be the
result of ability, permission or the
opportunities that circumstances provide
Ability: I can speak French.
Permission: You can go now.
Possibility: He could be anywhere.
General characteristic: He can be difficult at
times.
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Permission: You may enter now.
Possibility or probability: That gun may be
loaded.
Uncertainty: How old may she be?
Wishes and hopes: May you both be happy!
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Obligation: You must complete this by noon.
Necessity: It must be done.
Deduction (logical necessity): This must be a
mistake.
Advisability: You must see that movie.
Certainty: If you gamble, you must lose
eventually.
Must not – prohibition
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Obligation or duty: I ought to/ should do this.
Logical necessity: He ought to be here by
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Advisability: Tea should be drunk while it is
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Putative should: It is unthinkable that he
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now.
hot.
should resign.
How should I know that?
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Decision or determination (on the part of the
speaker): You shall have it.
Intention: We shall let you know our decision.
Legal shall: Everyone shall be equal before
the law.
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Determination: I will have my own way.
Persistant habit: I will leave that door open.
Characteristic habit: He will go all day without
eating.
Promise: You will get your money back.
An order: You will wait here till I return.
Willingness: He will help you with that.
Predictability: That will be the postman.
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Determination in the past: I would not be
bullied.
Persistant habit in the past
Characteristic habit in the past
Promise in the past
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Might
May
Could
Can
Should
Ought to
Would
Will
Must
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Uncertain
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Certain
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1. Why is that man looking around like that? He _____________ be
lost.
2. That woman _____________ be a doctor! She looks far too
young.
3. John always fails the tests, even though he’s clever. He
_____________ study
enough.
4. The food is really good at that restaurant. They _____________
have a great
chef.
5. Who’s that at the door? It _____________ be Susie – she’ll still
be at work
now.
6. This _____________ be John’s house. This house has a red door,
and it’s
number 24, just like he said.
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1. Why is that man looking around like that? He
must be lost.
2. That woman can’t be a doctor! She looks far
too young.
3. John always fails the tests, even though he’s
clever. He can’t study enough.
4. The food is really good at that restaurant. They
must have a great chef.
5. Who’s that at the door? It can’t be Susie –
she’ll still be at work now.
6. This must be John’s house. This house has a
red door, and it’s number 24, just
like he said.
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John is capable of typing very fast.
I know how to answer this question now.
I was never able to understand a word she said.
It is possible that what you say is true.
I had a habit of hitting the wrong key on the
keyboard.
I advise you to read this book.
It is obligatory for us to write a report.
Is it advisable for us to wait?
It is not compulsory for us to attend.
You are prohibited from smoking here.
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John can type very fast.
I can answer this question now.
I could never understand a word she said.
What you say may be true.
I used to hit/would keep hitting the wrong key on
the keyboard.
You should read this book.
We have to write a report.
Should we wait?
We don’t have to attend.
You must not smoke here.
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It could/may/might rain later.
Jane is always so punctual – she must
have/couldn’t have missed her train.
We couldn’t/shouldn’t/needn’t shipped the
order.
I must/should/could arrive by 8.