The Friday Email – July 12, 2013
July
12,
2013
CenterPoint Receives Perfect Score in Report and Data Submission Requirements
for Third Quarter of FY 2013
On July 11, 2013, the Department of Health and Human Services, Division of Mental Health,
Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS) released Amended
Performance Contract Requirement Reports for Report Submission and Data Submission for the
second and third quarters of State Fiscal Year (SFY) 2013. These reports show each Local
Management Entity’s (LME’s) performance on submission of reports and data required in the
SFY 2013 Performance Contract Reports document.
During the second quarter, CenterPoint scored 100 percent in report submission measures and 78
percent in data submission measures. The State’s standard is 65 percent. For the third quarter 
January, February and March 2013  CenterPoint was one of only three LMEs in the state to
score 100 percent in every measurement category of both reports. CenterPoint implemented the
1915 Medicaid (b)/(c) Waivers on February 1, 2013 and became a local management
entity/managed care organization (LME/MCO).
Attention Licensed Independent Practitioners (Solo and Group Practices):
CenterPoint Holds Additional Gold Star Monitoring Sessions
Additional information sessions regarding Gold Star monitoring for Licensed Independent Practitioners
will be held at CenterPoint (Building 4025) on the following dates:
Tuesday, July 30, 2013 at 10:00 a.m. and Wednesday, July 31, 2013 at 6:00 p.m.
These sessions will include the following:
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Overview of the Gold Star monitoring tools for LIPs (tools can be found at:
http://www.ncdhhs.gov/mhddsas/providers/providermonitoring/tools.html)
Network Operations plans for implementing Gold Star monitoring with LIPs
Questions
Note that these sessions are only applicable to Licensed Practitioners in Solo or Group Practices.
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The Friday Email – July 12, 2013
Provider Alert: Update on Medicaid/NCTracks
Last week we posted important information for providers who are serving Medicaid enrollees. Click
HERE for to download a printable PDF of that information.
Provider Alert: Unmanaged Outpatient Visits
CenterPoint is very aware that many providers are frustrated by the inability to continue to use
unmanaged visits for adults or children once an authorization for out –patient services has been requested.
At this point, once an authorization request is submitted by any provider for the enrollee/individual, the
unmanaged visits are no longer available as of the date of the authorization request. Please try to indicate
a start date for an authorization request for continued out-patient to begin as close to the anticipated end
date for the unmanaged visits.
Please be advised that Customer Services (CS) is working on a plan to provide accurate information
regarding availability of unmanaged visits to providers at the point of referral on the STR form. However,
the information that they will eventually be able to provide will be based on PAID claims (not submitted).
As providers have 90 days to submit claims, the information CS provides may have a significant lag time.
We are looking at additional ways to support providers regarding unmanaged visits but at this time, this is
what we are able to do.
At this point in the fiscal year you may consider requesting an authorization for out-patient services
quickly for Medicaid enrollees.(January-December fiscal year). The fiscal year for state funded services
(IPRS) began July 1.
NC Medicaid Alert: “What You Need to Know” Fact Sheet Now Available
The North Carolina Department of Health and Human Services has published an informative,
single-page fact sheet of information for providers. Click HERE for a printable PDF of the sheet.
Please note: This information does not apply to Medicaid claims for behavioral health services
that should be submitted to the Local Management Entity/Managed Care Organization
(LME/MCO).
Perception of Care Survey Has Ended
CenterPoint coordinated a consumer Perception of Care Survey with provider offices between the dates of
June 24 – July 7. We have collected all of the surveys and would like to thank our providers and
consumers for taking the time to participate. Your cooperation is important in helping to maintain high
quality mental health, intellectual/developmental disabilities and substance abuse services for Forsyth,
Stokes, Davie and Rockingham Counties.
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The Friday Email – July 12, 2013
CenterPoint IS Help Desk Notice: Alpha Limits to Document Size
Effective August 1, 2013, Alpha MCS will limit size of document uploads to 3 MB. This is a reduction
from the current limit of 5 MB. This change is necessary to address performance and space issues in
Alpha.
We recommend the following scanning tips:
 Always scan in black and white
 Never scan greater than 200 dpi
CenterPoint IS Help Desk Notice: Providers Experiencing Issues Attaching Files to
ZixMail
ZixMail’s web interface reports issues when attempting to attach files to ZixMails when using Internet
Explorer. There are two easy workarounds. Note that this only affects our providers who are using the
ZixMail web interface.
Summary: ZixMail reports that Microsoft introduced this bug into Internet Explorer (IE) version 9 (IE9)
by way of a recent security update.
There are two possible workarounds:
Workaround #1:
The work-around is to use IE's "Private Browsing" command to reach ZixMail. If you have a 'Tools'
menu showing at the top of IE, clicking on that menu and using the command "InPrivate Browsing" or
the shortcut CTRL-SHIFT-P will allow you to successfully surf to the ZixMail site and attach files
interface (https://web1.zixmail.net/s/welcome.jsp?b=cphs).
Workaround #2:
Firefox does not have this issue, so it may be used in place of IE.
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The Friday Email – July 12, 2013
CenterPoint Board Meeting
The Board does not meet in the month of July. The Board will meet again on August 22, 2013 at 5:30
p.m.
PROVIDER ALERT: Updated Provider Search Now Available on www.cphs.org
CenterPoint’s website now includes a Provider Search. Click HERE to find the provider closest to you.
FRAUD AND ABUSE  Report It!
A Charlotte, NC woman recently pleaded guilty in U.S. District Court for her involvement in a health care
fraud scheme that attempted to defraud Medicaid of $4.8 million for mental and behavioral health
services that were not provided. Click HERE for the full press release.
To report fraud, waste and abuse to CenterPoint, please send a message to our confidential email address
at compliance@cphs.org or go to https://adobeformscentral.com/?f=Q4vfvaL%2A8PD1DCdvhEsGfw
Just complete the form and click “submit. ”
Online Courses Available from the Suicide Prevention Resource Center
Enjoy course-taking at your convenience. Current offerings include:
 Locating and Understanding Data for Suicide Prevention
 Counseling on Access to Lethal Means (CALM)
 Choosing and Implementing a Suicide Prevention Gatekeeper Training Program
 Planning and Evaluation for Youth Suicide Prevention
 The Research Evidence for Suicide as a Preventable Public Health Issue
Click HERE for course descriptions and access.
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The Friday Email – July 12, 2013
By Appointment NuDAY Offers Integrative Health Coaching Support Services for
Professionals
NuDay is offering a NEW support service for professionals! Using the Duke Integrative Health Coaching
model, NuDay collaborates with its clients to help them achieve individual goals and manage stress
related to professional and personal life. Through the coaching process, clients typically reach their goals,
improve their performance and enhance their quality of life. If interested, call NuDay at 336-831-2788 to
schedule an appointment with trained Health Coach and therapist, Jade Larkin, LCSW. Insurance may
cover cost of sessions.
Plan Ahead! Northwest Area Health Education Center (AHEC) Offers
Information on Fall Programs
Northwest AHEC will be offering the following continuing education programs:
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August 9, 2013 Complex Trauma: What’s New? What’s Old? What’s Recycled?
August 15, 1013 – Illegal Substances: Current Trends
August 20, 2013 – DSM-5: Why a New Manual and Why Now?
September 20, 2013 – Mental Health Issues of Adolescent Girls
September 30, 2013 – Suicide in Adults and Children: Prevention, Intervention and Aftermath
October 11, 2013 - Understanding and Helping Persons with Co-Occurring Substance Use and
Mental Health Disorders
October 17, 2023 – Promoting Resilience in Adult Female Survivors of Child Sexual Abuse
November 6, 2013 – Ethical Action in Challenging Times
For more information, please contact Ellen Kesler, 336-713-7712, ekesler@wakehealth.edu
July 16, 2013 Benchmark Training Institute Sponsors Individual Support Plan
(ISP) Short-Term Goal Writing and Task Analysis Training
This session is targeted to I/DD provider agencies, employers of record and agencies with choice and is
for qualified professionals, supervisors, directors and QI staff who are responsible for creating and
implementing person centered plans. It will teach how to write effective goals that are compliant with
administrative requirements. The training will give you knowledge and materials to teach this content to
others within your agency. Instructor: Lisa Bunting, LCSW. Hours: 9:00 a.m. until 4:00 p.m. Location:
Royal Conference Center, 3801 Hillsborough Street, Raleigh, NC. Fee: Benchmarks Members: $99; non
members $110. Click HERE to register.
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The Friday Email – July 12, 2013
July 17, 2013 Live Video Webinar Series: 2013 Revolutionary Leaders of Our Time
The Care Coordination Department of CenterPoint is hosting a series of live video webinars for those
who are interested in Intellectual and Developmental Disabilities. These webinars are free and require no
registration. Click HERE for more information.
July 17, 2013 Greensboro AHEC Offers Clinical Supervision for Intermediate and
Advanced Supervisors Training
Topics include Models and Styles of Supervision, Assessing and Evaluation Supervisee Competence,
Ethical and Risk Management Issues, Termination in Supervision, and Case Consultation. Time: 8:55 a.m.
– 4:30 p.m.; Location: Moses Cone Hospital, 1200 North Elm Street, Greensboro, NC 27402; Fee: $115;
Credit Hours: 6 Contact Hours (Category A) for NC Psychologists; 6 NCSAPPB SS; 6 NBCC Hours
(Provider #5470); 0.6 CEU; 6 Contact Hours. For more information or to register, click HERE.
July 20, 2013 Mental Health Association in Greensboro’s Question, Persuade and Refer
(QPR) Community Awareness Program Offers Free Training on Suicide Awareness
People trained in QPR learn how to recognize the warning signs of suicide crisis and how to question,
persuade and refer someone to help. This training takes place from 12:00 – 2:00 p.m. at 330 South Greene
Street, Suite B12, Greensboro, NC 27401. Click HERE for more information. Click HERE to register.
July 24 – July 26, 2013 CenterPoint Offers FREE Wellness Recovery Action Plan
Workshop
This Wellness Recovery Action Plan (WRAP) workshop counts 20 contact hours and can be applied
toward the training requirement for Peer Support Specialist certification. Hours: Wednesday, July 24th Thursday, July 25 (9:00 a.m. - 5:00 p.m.); Friday, July 26 (9:00 a.m. - 1:00 p.m.); Location: 4035
University Pkwy, Winston-Salem, NC 27106; Facilitator: Gladys Christian, Certified WRAP
Trainer. Contact Eleathia Wilkins to register 336-714-9175; e-mail: ewilkins@cphs.org. Click
HERE for the flyer.
July 24, 2013 CARF Invitation to the Behavioral Health, Child and Youth Services, and
Opioid Treatment Program Webinar: Critical Incident Reporting
This CARF International webinar will be presented on Wednesday, July 24, 2013, from 12:00 p.m. until
1:30 p.m. by Stephen Kiser, Chief Operating Officer for Walker Recovery Center and Marion County
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The Friday Email – July 12, 2013
Treatment Center in Alabama. Upon completion of the course, participants will be able to identify twelve
or more universally accepted incidents, understand the basics of reporting protocol, and write a critical
incident policy that conforms to CARF best practices and more. Cost of the webinar is $245. Click HERE
for more information or to register.
July 30, 2013 Developmental Disabilities Training Institute Offers Training in Greensboro:
Overview of Personal Outcome and Individualized Support Measures
This one-day training introduces the learner to 21 Personal Outcome Measures (developed by the Council
on Quality and Leadership, CQL) as the basis for quality enhancement in human services. Personal
Outcome Measures is a valid and reliable system used to measure the quality of services from the point of
view of a person with a disability. Learners will explore concepts of personal outcomes and associated
supports through exercise and discussions. Facilitator: Chris Egan, MSW, LCSW, Program Coordinator,
DDTI; Hours: 8:30 a.m. until 4:30 p.m. with check-in at 8:00 a.m.; Location: Eller Memorial Baptist
Church Fellowship Hall, 1111 Summit Avenue, Greensboro, NC 27405; Contact hours: 6; Cost: $45.
Click HERE to register.
The July 30 training is a pre-requisite for the 2-Day Application of Personal Outcome and Individualized
Support Measures (click HERE for information on this training to be held on July 31, 2013 and August 1,
2013). There are 5 seats left for this training.
August 7, 2013 Limited to 200 Participants – Sign Up Now! Free Webinar on
Avoiding the Avoidable: Common Mistakes Other States Have made with the
Locus/Calocus
This free webinar for MCO staff and interested provider agency staff is sponsored by the Jordan Institute
for Families (UNC School of Social Work) and the NC Division of Mental Health, Developmental
Disabilities and Substance Abuse. Hours: 10:00 – 11:00 a.m. Faculty: Mary Thornton, BSRN, MBA.
Click HERE to register.
September 23-28, 2013 SAVE THE DATE! CenterPoint to Offer Peer Support Specialist
Training
This 40-hour training is a requirement for Peer Support Specialist certification. Facilitator: Gladys
Christian; Co-Facilitator: Kim Walker. Hours: September 23 – 27, 8:00 a.m. – 5:00 p.m.; Location: 4035
University Parkway, Winston-Salem, NC 27106; Cost: $250 includes textbook, lunch and refreshments
(daily). To register, contact Eleathia Wilkins 336-714-9175, e-mail ewilkins@cphs.org.
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The Friday Email – July 12, 2013
NC Council Trainings
The NC Council sponsors ongoing trainings that are beneficial to providers and meet several state criteria
for training requirements. The Council lists their trainings on their website, where you can also register.
To visit the NC Council’s website, click HERE.
Daymark Training Series 2012 - 2013
Daymark offers several training opportunities across the state. These trainings are certified and Daymark
is responsible for the content. To access this list, click HERE.
National Alliance on Mental Illness Northwest Piedmont
Family To Family Education Course
Families coping with mental illness are invited to a free 12-class course offered on Mondays from February 18
to May 6, 6 until 8:30 p.m. at Hillsdale Baptist Church in Advance. For more information and to be included on
a notification list, you may contact instructor Julie Whittaker at missjulie@mocksville.com. Click HERE to
learn more information.
July 17, 2013 First Meeting of Monthly North Carolina Peer Support Specialist Support
Group
This newly formed support group is FREE and open to anyone trained as a Peer Support Specialist. The
first meeting will feature refreshments, introductions and discussion. Meetings will be held on the third
Wednesday of every month from 3:00 p.m. until 5:00 p.m. at the Mental Health Association in
Greensboro, 330 South Greene Street, Suite B12, Greensboro, NC 27401. Click HERE for the flyer.
August 15 -16, 2013 SAVE-THE-DATE Annual Children’s Services State of the Art Conference in
New Bern, NC
This conference will be of benefit to all child/adolescent service providers including therapists, counselors
and clinicians in clinical, residential and outpatient settings as well as case managers, early intervention
staff, public health providers, juvenile court counselors, school personnel and all other interested
professionals involved with children. To view the brochure, click HERE. To register online, click HERE.
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The Friday Email – July 12, 2013
September 28, 2013 SAVE-THE-DATE Piedmont Down Syndrome Support Network Hosts
Buddy Walk
Save the date! Buddy Walk - September 28, 2013, 9am! This year's walk will be at West Forsyth High
School in Clemmons. For up-to-date details about the walk, click HERE.
November 13-15, 2013 SAVE-THE-DATE NC ONE Community in Recovery Conference
- NEW LOCATION!
CenterPoint is proud to once again co-sponsor the annual NC ONE Community in Recovery Conference.
This year’s conference will take place November 13 - 15, 2013 at the Radisson Hotel Research Triangle
Park, 150 Park Drive, Durham, NC 27709.
CALL FOR AWARD NOMINATIONS: Recovery Champion Award
Do you know of someone making a positive difference in North Carolina? Help us recognize their
contribution by nominating them for a Recovery Champion Award. Recovery Champion Awards will be
given to people who have dedicated their individual talents, whether through professional work or
volunteering, to successfully promote mental health and/or substance abuse recovery.
Click HERE for more information on the Recovery Conference and to download the Recovery Champion
Award nomination form.
Second Tuesday of Each Month NAMI/Davie County Mental Health Network’s Family and
Friends Support Group
This group meets on the 2nd Tuesday monthly 6 – 7:30 p.m. at Hillsdale Baptist Church in Advance. This
group focuses on supporting family members of persons with mental illness. We allow sharing and engage
in caring collaborative problem solving, with emphasis on self-care. To be on the notification list email
missjulie@mocksville.com.
Meetings Each Night Alcoholics Anonymous Resource for the Latino Community
This group meets from 8:00 – 10:00 p.m. at 4427 St. James Church Road in Raleigh, NC. Click HERE for
the flyer.
Visit CenterPoint’s Website at www.cphs.org.
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