EUGENE MANSELLE III
Key skills
IT Business Analyst – Web strategist – Instructional Designer
Career Summary
A strategy focused IT Business Analyst with a proven ability to create,
implement and manage practical solutions within business, technical
and educational environments. Capable and committed to meet
established deadlines, coordinate project resources, develop
measurable objectives and evaluate multiple streams of results. Able to
produce notable results with a combination of direct experience,
technical skills, subtle creativity and hands-on leadership.
Work Experience
University of Central Florida
IT Business Analyst
10/05 to Present
Lead web strategist and technical administrator for the Office of Student
Financial Assistance web department, responsible for all design,
maintenance, third-party add-on features and customer support.
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Project manager of cross-functional teams composed of
programmers, technical specialist, staff and end-users.
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Create/ enhance multimedia presentations for internal and
external customers.
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Develop/ modify training tools for internal and external use.
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Program manager for all data collection, storage, and management
systems for all student documents.
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Supervise a staff of 10+ (USPS, OPS, and Work Study employees)
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Responsible for development, coordination and administration of
web all quality assurance and web usability functions.
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Develop policies and procedures to meet annual goals and
objectives relating to information delivery and retrieval
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Interpret changes in regulations or policy to assure compatibility of
computer programs with new requirements
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Design/ modify information systems and web-based applications to
assure up-to-date sources of data for all users (students, parents,
Office of Student Financial Assistance Staff, Federal Work Study
Employers, UCF and Central Florida community)
University of Central Florida
Sr. Computer Program Analyst
7/04 to 10/05
Web master responsible for all design, planned maintenance and
website customer support
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Responsible for paperless and print form management: creation,
most internal and external publications
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Technical lead with third party vendor Nelnet for startup product
development and administration
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Provide troubleshooting techniques to test codes, debug, and
enhance computer applications as they were written/implemented
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Evaluate data accumulated through web-based applications to
prepare internal reports and external enhancements
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Analyze reports developed specifically for quality control purposes
and recommend corrective action involving changes in automated
and/or non-automated systems or involving closer adherence to
existing systems
University of Central Florida
Computer Support Specialist
6/01 to 7/04
Responsible for management of the website design and
maintenance
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Responsible for form management: creation, manipulation, editing
and printing of most internal and external forms
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Coordination of web-based information delivery and retrieval
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Live product administration
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Agile management approach
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HTML, CSS, jQuery expertise
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Multimedia project leader
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Graphic User Interface design 
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User trend analysis
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Quality control techniques
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Customer-facing web
administration
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Technical trouble shooting
experience
Self-service module development
Education
Bachelor of Arts: Liberal Studies
University of Central Florida: May 1999
Masters of Arts: Instructional Technology
University of Central Florida, Anticipated Graduation: May 2014
Professional Abilities
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Cultivating knowledge of best practices in web development
strategies, problem solution tactics and performance
improvements on customer-facing applications
Researching business needs, analyzing application capability
and specifications, and monitoring end user trends
Experience with user requirements in customer service driven
market
Ability to evaluate and modify systems at global and granular
levels
Collaboration with users and departments to evaluate, assess,
and determine the technical functions of web based computer
programs
Developing parameters and time frames for efficient project
management
Direct experience with live third-party web application
management, trouble shooting and user support
Proactive approach to risk management
Ability to quickly learn applications with minimum
documentation
Consulting with users to define technical design needs and
input/output specifications
Strict adherence to company guidelines, standards and
regulations
Managerial Abilities
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Supervisor of office data entry and electronic document storage
teams
Ability to translate complex processes into visual diagrams for
simplification
Flexible attitude and transformational leadership approach
Computer and office equipment resource manager
Contact Details
Eugene Manselle III
2413 Tree Ridge Lane
Orlando, FL 32817
407 252-1932
Manselle3@gmail.com