Annex 3 to Order №
Requirements to admission of an operator and rules on its exemption
from production operations at Domodedovo Airport
2013
Chapter 1. Terms, Definitions and Abbreviations
DCS – Departure Control System.
Lost&Found – baggage search service.
SGSA - Standard Ground Servicing Agreement.
SLA - Service Level Agreement.
STD – scheduled time and date of departure.
MAAS (Meet and Assist) – a category of passengers requiring individual accompanying.
MCT - Minimum Connection Time.
UM - Unaccompanied Minors.
PRM – a passenger with the reduced mobility.
AS (aviation security) – the state of civil aviation security against the unlawful interference in the
domain civil aviation activities.
Airport Emergency Plan - instructions for organizing and carrying out the rescue operations at the
airfield and search and rescue operations in the area of responsibility of CJSC "Domodedovo
International Airport".
DPT – Domodedovo Airport Passenger Terminal.
ARLN – an airline.
MASS – a multipositional airfield surveillance system.
ABHS – an automated baggage handling system.
Assistant Shift Supervisor – an assistant to an airport shift supervisor.
Airfield– a certain land or water area, including objects on its surface, such as the engineering
systems (engineering infrastructure), as well as the equipment fully or partly designed for take-off,
landing, taxiing and parking of the aircraft and other flying machines on this surface as well as their
maintenance, fenced (marked) in accordance with the design standards of the airfields (airports).
Airport –a complex of objects, including an airfield, air terminal and other facilities, the set of
infrastructure for receiving, maintenance and departure of the aircraft and other flying machines, air
freight maintenance, passengers service, cargo, baggage, mail handling provided by one or several
legal entities (operators), regardless of their organizational and legal form and ownership, and
having for these purposes all the necessary equipment, aviation staff and other employees.
BCC – a baggage and cargo compartment.
FC – flight catering.
SSP – a spring&summer period.
RW (runway) – a part of the air-strip specially prepared and equipped for take-off and landing of
the aircraft.
A/C – an aircraft.
APU – an Auxiliary Power Unit.
CA – civil aviation.
POL – petroleum, oil and lubricants.
Traffic controller of the control center – an air traffic controller of the launch and control center
"Tower", a command-and-control office of the Domodedovo center of the District Department of
Internal Affairs.
RTA – a road traffic accident.
CJSC “CAAD” – the commercial agency of Domodedovo Airport.
Civil airfield and airport infrastructure – includes the airfield infrastructure facilities, air
terminal building facilities (air terminals), utility infrastructure, centralized infrastructure facilities
of ground servicing and other infrastructure facilities (of information technologies, air safety
(perimeter fencing, patrol roads, systems), located at the civilian airfield and airport.
IMS – improved surfaces.
IS – information systems.
ATCT – an air traffic control tower.
2
TCA (terminal control area) - a part of the airport, including the airfield, critical areas with radio
beacon landing systems, air traffic control facilities, radio and electro lighting airfield equipment,
aviation fuel warehouses, freight terminals, warehouses for dangerous goods, as well as adjacent
territories and buildings, structures or their parts, to which access is controlled by the airport
security service.
ULO - Unclaimed Luggage Office.
PPC – a pocket personal computer.
Flying field – a part of an airfield as planned engineering facility that hosts one or more runways,
taxiways, airsides, separate parking areas for aircraft (at airfields of joint deployment and use) and
the area for special purposes.
IA – international airlines.
GH – ground handling.
TR– a taxiing route of an A/C on the airside.
PP (parking place of the aircraft) - a part of the airside (selected area on the airside), or a specialpurpose site of the airfield out of the airside, designed for aircraft parking for its maintenance,
storage.
Shift Supervisor - a senior official of the airport complex shift, providing operational management
of production activities under the daily flight plan, aviation safety management, adherence to the
technological schedule of the aircraft maintenance.
Aviation safety management – a complex of the regime-protection activities aimed at ensuring the
safety of passengers, aircraft crews, staff and other individuals located at the airport territory
(airfield) and their facilities, as well as ensuring the safe functioning of all civil aviation activities.
Provision of passenger, baggage, cargo and mail handling services – a complex of the
organizational and technological measures stipulated by the federal aviation regulations and
allowing for the air transport to carry out a safe boarding (landing) of passengers, handling, storage
of baggage, mail and cargo loading (unloading) of baggage, mail and cargo on board (out-of-board)
the aircraft.
Cargo (mail) handling – a complex servicing and (or) works on the loading (unloading), reloading
(transshipment) of cargo (mail) and (or) luggage from one mode of transport (aircraft type) to
another mode of transport (aircraft type) for transport operations in the direct and indirect
international routes, direct and indirect mixed traffic, including the movement of cargo (mail)
within the boundaries of an airfield or airport and the technological accumulation and preservation,
or transshipment of cargo (mail) without their technological accumulation from one mode of
transport (aircraft type) to another mode of transport (aircraft type).
Air traffic service (management) – a set of measures for the flight information, advisory
dispatching service (management) of the air traffic, and emergency notification.
AWP – an autumn & winter period.
GHO – ground handling operations.
Operator – an economic entity engaged in the activity at the airport under the contract with the
main airport operator.
TIF –transport infrastructure facility.
OMS - operational and maintenance service.
Passengers of a special category – a category of passengers requiring individual accompanying,
unaccompanied minors, crews, passengers who were denied in entry to the territory of the Russian
Federation.
A/CW – an aircraft wreck.
Airside – a part of the airfield, prepared and designed for aircraft placement for boarding and
deboarding, baggage, mail and cargo loading and unloading, as well as to perform other services.
Frontline staff – employees who interact directly with a client when performing their official
duties.
Maneuvering area – a part of the airfield, excluding the airside (parking area) available for takeoff, landing and taxiing of an A/C.
RA/Cs – Russian A/Cs.
3
TS (taxi strip) - a part of the airfield specially prepared for the aircraft taxiing and towing.
FD (Flight Director) –Head of the Domodedovo center of District Department of Internal Affairs
Flight as the branch of "MC AUVD" Federal State Unitary Enterprise "State Corporation for Air
Traffic Management in the Russian Federation.
Aviation security service — a system of security units at airports carrying out, within its remit,
the function of ensuring aviation security of the Russian Federation.
GSF – ground support facilities.
BHS – a baggage handling system.
DFP – daily flight plan.
EU – an engine unit.
The scheme of the traffic arrangement and organization - scheme for traffic organization of
the aircraft (A/C), special motor transport and mechanic means at the airfield of Domodedovo
Airport.
PTS (place of temporary sediment) – a place of the A/C temporary sediment designed for an
A/C short-term parking, with its subsequent retowing to its parking place for maintenance.
BWSR – a bowser.
TAMS – a technological aircraft maintenance schedule.
Airfield territory – the fenced (marked) land or water areas in accordance with the design
standards, as service and technical area with the airfield infrastructure facilities.
Airport territory – the territory, including both the airfield area and adjacent service and technical
area (land area or a part of water area), where the infrastructure air terminal building (air terminals),
utility infrastructure facilities, centralized infrastructure facilities of the ground service and other
infrastructure facilities (IT, aviation security (perimeter fencing, patrol roads, systems), as well as
other areas containing infrastructure facilities, managed by the Operators.
JW - jetway.
VHCL – a Vehicle.
USW – ultra short waves.
4
Chapter 2. Requirements for the operator’s admission to perform the production operations at Domodedovo Airport.
Type of
activity
Requirements
when working
on the territory
of the airfield
Requirements to admission of the operator production operations
Compliance with the traffic rules on the airfield under the current scheme of
traffic arrangement and organization in case of the Operator’s vehicular traffic
on the airside/ a ramp – a timely initial training and a further training of the
special motor transport drivers according to the traffic rules along the ramp.
Document confirming the permission
Tag of a vehicle driver
Certificate allowing to manage the access area
In case of the operator's motor transport participation either in the technical or
in the commercial aircraft service – an implementation of the established
schemes and requirements to the entrance / departure to an A/C.
Enforcement of the established regulations for the use of the airport airfield
Availability of a service agreement with the main
operator of the airport / CJSC "CAAD"
Payment of the infrastructure charges while driving a vehicle at the flying field.
Vehicle facility engaged in the traffic on the airfield airside:
- USW radio station to listen to the radio traffic of the aviation
telecommunications at a frequency of ATCT;
A Vehicle pass
- MASS transponders
- USW radio station to listen to the radio traffic of the aviation
telecommunications at a frequency of ATCT;
Means of the technologic radio communication of the TETRA standard
with a FD and a tower of a control centre of ATCT;
5
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
- Use of the established color-graphics in the special vehicles coloring;
- A certificate of conformity for the right to do the certain kinds of activity
A certificate of conformity
Requirements
to the
operational
management of
the airport and
emergency
situations
Operational services of the supporting company must meet the requirements of
the Shift Supervisor and Assistant Shift Supervisor in the elimination of
production failures and emergency situations
Obligingness of forces and means allocation according to the "Airport
Emergency Plan"
Obligingness of the use of the airport manufacturing information systems,
allowing to keep the records of the provided services or ensuring the
integration with them.
Availability of the provisions in the contract with
CJSC "CAAD" on the need of implementation
Availability of these provisions in the contract
with CJSC "CAAD"
Requirements for information transmission
Operator is obliged to inform the concerned services of the airport (and other
GS participants):
- about the fact and start time of the ground handling operations;
- about the fact and final time of the ground handling operations;
- about the fact and amount of the expected deviation of the ground handling
operations and their reason (preliminary);
- immediately, as it became known, but not later than the GSO end time
according to the flight preparation plan - 10 minutes, or the set time of
resources delivery for GSO.) Adjusted reason can be given within 8 working
hours;
- about all abnormal situations during the ground handling operations.
Obligation to provide information on the production events affecting the flight
safety according to the requirements and time limits specified by The main
operator.
Participation of the Operator’s representative in the investigation of A/CW and
RTA. Unconditional execution of the system and prompt measures.
6
Type of
activity
Requirements
to Aviation
Safety
Passenger
Service
Requirements to admission of the operator production operations
Document confirming the permission
Availability of the annexes "How to apply passes", "A list of the staff carrying
out the legal activity in TCA and / or TIF," "Rules of the staff behavior in TCA
and / or TIF" in the contract with an Operator.
Availability of these provisions in the contract
with CJSC "CAAD"
The staff involved in the process of the passengers check-in, baggage and
carry-on baggage handling must have:
-a valid certificate of the corresponding category on the transportation of
dangerous goods by air transport.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization
The staff involved in the process of the passengers check-in, baggage and
carry-on baggage handling must have:
-a valid certificate in aviation safety
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization
The staff involved in the process of the passengers check-in, baggage and
Familiarization sheet
carry-on baggage handling must have:
- Familiarization / instructing sheet on Technology of the baggage and carry-on
baggage handling for carriage at the airport.
The staff involved in the process of the passengers check-in, baggage and
carry-on baggage handling must have:
- Certificates or other documents confirming the first-line staff completion of
the training on customer-oriented approach (including basic skills to interact
with clients, communication with customers in case of their objections and
resistances, effective business interaction).
English level proficiency is not less than conversational.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of educational
placement.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion
Test result
7
Type of
activity
Requirements to admission of the operator production operations
Availability of the training programs for initial training course of the reception
staff, programs for further training / refreshment, programs for staff training to
the AWP / SSP.
Availability of Technology of the baggage and carry-on baggage handling for
carriage at the airport, coordinated with The main operator.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Working knowledge of the basic systems of the airport check-in - SDCS,
LDCS, as well as the manual method of check-in.
Availability of the Uniform Standard. Production staff must wear uniforms.
Resource and Staff Management System.
Reception staff members must have:
- personal logins and passwords to work in the registration system.
Document confirming the permission
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of educational
placement.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
A list of operational management positions with
surname, name, patronymic, indicating the time
schedule and contact telephone numbers
Communication means must be consistent with
The main operator.
The document confirming the fact of the skills
training completion on the registration systems
SITA DCS, VIDECOM, as well as a manual
method of registration
Legally formalized Uniform Standard with its
visualization
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
A list of full name of the operator's employees and
their signs in code.
8
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
The staff involved in the process of passenger boarding monitoring (hereinafter
- the boarding monitoring staff ) must have:
-valid certificates of the corresponding category on the transportation of
dangerous goods by air transport.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization
The staff involved in the process of passenger service must have:
-a valid certificate in aviation safety
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization
Familiarization sheet
The boarding monitoring staff must have:
- familiarization / instructing sheet on Technology of the passenger service in
the monitoring of the flight boarding at Domodedovo Airport.
The boarding monitoring staff must have:
- Certificates or other documents confirming the first-line staff completion of
the training course on customer-oriented approach (including basic skills to
interact with clients, communication with customers in case of their objections
and resistances, effective business interaction).
The boarding monitoring staff must have:
- personal logins and passwords to work in the registration system.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
A Certificate on the Completion of the Training.
A list of full name of the operator's employees and
their signs in code.
Availability of Technology of the passenger service in the boarding flights
monitoring, coordinated with the Main operator.
English level proficiency is not less than conversational.
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
Test result
9
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
Availability of the training programs for initial training course of the boarding
monitoring staff, programs for further training / refreshment, programs for staff
training to the AWP / SSP.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion
A list of operational management positions with
surname, name, patronymic, indicating the time
schedule and contact telephone numbers
The document confirming the fact of the skills
training completion on the registration systems
SITA DCS, VIDECOM, as well as a manual
boarding method
Communication means must be consistent with
The main operator.
Legally formalized Uniform Standard with its
visualization
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Working knowledge of the basic systems of the airport check-in - SDCS,
LDCS, as well as the manual method of check-in.
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Availability of the Uniform Standard. Boarding monitoring staff must wear
uniform.
Resource/ Boarding monitoring staff Management System.
Staff involved in baggage packaging must have:
-valid certificates of the corresponding category on the transportation of
dangerous goods by air transport.
Staff involved in baggage packaging must have:
-valid certificates in aviation safety
10
Type of
activity
Requirements to admission of the operator production operations
Staff involved in baggage handling must have:
- familiarization / instructing sheets on Technology of the baggage packaging,
transfer baggage handling at the airport.
Document confirming the permission
Familiarization sheet
Staff involved in baggage handling must have:
In case of using their own training programs - The
- certificates or other documents confirming the staff completion of the training curriculum with a list of topics, courses, precourse on customer-oriented approach
coordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate of the Completion of the Training.
Staff involved in baggage handling must have:
A list of full name of the operator's employees and
- personal logins and passwords to work in the registration system.
their signs in code.
Availability of the training programs for initial training course of the baggage
handling staff, programs for further training / refreshment, programs for staff
training to the AWP / SSP.
Availability of Technology of the baggage packaging, transfer baggage
handling coordinated with the Main Operator.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate on training completion
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
A list of operational management positions with
surname, name, patronymic, indicating the time
schedule and contact telephone numbers
11
Type of
activity
Requirements to admission of the operator production operations
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Working knowledge of IS BRS, IS SAC, skills in baggage packaging.
Availability of the Uniform Standard. Baggage handling staff must wear
uniform.
Resource and Staff Management System.
Staff involved in the baggage dispensing must have:
-valid certificates of the corresponding category on the transportation of
dangerous goods by air transport.
Staff involved in the baggage dispensing must have:
-valid certificates in aviation safety.
Staff involved in the baggage dispensing must have:
- familiarization / instructing sheets on Technology of the baggage dispensing
at the airport.
Document confirming the permission
Communication means must be consistent with
The main operator.
Document confirming the fact of the skills training
completion in IS BRS, IS SAC, and manual
baggage sorting.
Legally formalized Uniform Standard with its
visualization.
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Familiarization sheet.
12
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
Staff involved in the baggage dispensing must have:
- Certificates or other documents confirming the first-line staff completion of
the training course on customer-oriented approach (including basic skills to
interact with clients, communication with customers in case of their objections
and resistances, effective business interaction)– for staff working in the
baggage claim area and with passengers.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate on Training Completion.
Staff involved in the baggage dispensing must have:
- personal logins and passwords to work in the information systems.
A list of full name of the operator's employees and
their signs in code specifying the IS.
Availability of the training programs for initial training course of the baggage
dispensing staff, programs for further training / refreshment, programs for staff
training to the AWP / SSP.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
Test result.
Availability of Technology of the baggage dispensing coordinated with the
Main operator.
English level proficiency is not less than conversational – for staff working in
the baggage claim area and with passengers.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
A list of operational management positions with
the surname, name, patronymic, indicating the
time schedule and contact telephone numbers.
Communication means must be consistent with
The main operator.
13
Type of
activity
Requirements to admission of the operator production operations
Availability of the Uniform Standard. Production staff must wear uniform.
Availability of Baggage Dispensing/Resource Management System.
Staff involved in the process of passenger service in baggage tracing and
storage must have:
-valid certificates in aviation safety.
Document confirming the permission
Legally formalized Uniform Standard with its
visualization
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Baggage tracing and storage staff must have:
- familiarization / instructing sheets on Technology of the baggage tracing and
storage at the airport.
Familiarization sheet.
Baggage tracing and storage staff must have:
- certificates or other documents confirming the first-line staff completion of
the training course on customer-oriented approach (including basic skills to
interact with clients, communication with customers in case of their objections
and resistances, effective business interaction).
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate on Training Completion.
A list of full name of the operator's employees and
their signs in code specifying the IS.
Baggage tracing and storage staff must have:
- personal logins and passwords to work in the World Tracer IS.
Availability of Technology of the baggage tracing and storage coordinated with Technology, signed by the leaders of the Operator
the Main operator.
pre-coordinated with The main operator.
English level proficiency is not less than conversational.
Test result.
14
Type of
activity
Requirements to admission of the operator production operations
Availability of the training programs for initial training course of the baggage
tracing and storage staff, programs for further training / refreshment, programs
for staff training to the AWP / SSP.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Working knowledge of the World Tracer IS.
Availability of multichannel phone accessible around the clock to connect
passengers with baggage tracing specialist.
Availability of the Uniform Standard. Baggage tracing and storage staff must
wear uniform.
Availability of Resource and Staff Management System.
Staff involved in the process of providing passengers accompanying must have
(MAAS, UM, INAD, Crew) (hereinafter –accompanying staff):
-valid certificates in aviation safety.
Staff involved in the process of passenger service must have:
- Familiarization / instructing sheets on Technology of the special categories of
passengers service at the airport.
Document confirming the permission
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion
A list of operational management positions with
the surname, name, patronymic, indicating the
time schedule and contact telephone numbers.
Communication means must be consistent with
The main operator.
Document confirming the fact of the skills training
completion in the World Tracer IS.
To provide a phone number.
Legally formalized Uniform Standard with its
visualization
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Familiarization sheet.
15
Type of
activity
Requirements to admission of the operator production operations
Accompanying staff must have:
- certificates or other documents confirming the first-line staff completion of
the training course on customer-oriented approach (including basic skills to
interact with clients, communication with customers in case of their objections
and resistances, effective business interaction).
Availability of Technology of the special categories of passengers service
coordinated with the Main operator.
English level proficiency is not less than conversational.
Availability of the training programs for initial training course of the
accompanying staff, programs for further training / refreshment, programs for
staff training to the AWP / SSP.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Availability of the Uniform Standard. Production staff must wear uniform.
Availability of Resource and Accompanying Staff Management System.
Document confirming the permission
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate on Training Completion.
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
Test result.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
A list of operational management positions with
surname, name, patronymic, indicating the time
schedule and contact telephone numbers.
Communication means must be consistent with
The main operator.
Legally formalized Uniform Standard with its
visualization.
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
16
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
Staff involved in the process of providing PRM accompanying (hereinafter –
PRM accompanying staff):
- familiarization / instructing sheets on Technology of the PRM service at the
airport.
Familiarization sheet.
PRM accompanying staff must have:
- certificates or other documents confirming the first-line staff completion of
the training course on customer-oriented approach (including basic skills to
interact with clients, communication with customers in case of their objections
and resistances, effective business interaction).
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate on Training Completion.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate on Training Completion.
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
Test result.
PRM accompanying staff must have:
- certificates or other documents supporting the completion of training courses
on service and assistance to passengers with disabilities in air transport by the
staff.
Availability of Technology of the PRM service coordinated with the Main
operator.
English level proficiency is not less than conversational.
17
Type of
activity
Requirements to admission of the operator production operations
Availability of the training programs for initial training course of the staff,
programs for further training / refreshment, programs for staff training to the
AWP / SSP.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Availability of the Uniform Standard. PRM accompanying staff must wear
uniform.
Availability of Resource and PRM Accompanying Staff Management System.
Airside service
Staff involved in the process of baggage, cargo and mail handling on the
airside:
- valid certificates of the corresponding category on dangerous goods
transportation by air transport.
Staff involved in the process of A/C airside service:
-valid certificates in aviation safety.
Document confirming the permission
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
A list of operational management positions with
surname, name, patronymic, indicating the time
schedule and contact telephone numbers.
Communication means must be consistent with
The main operator.
Legally formalized Uniform Standard with its
visualization.
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
18
Type of
activity
Requirements to admission of the operator production operations
Staff involved in the procedures of A/C airside service (working with ARLN)
must have:
- certificates or other documents confirming the first-line staff completion of
the training course on customer-oriented approach (including basic skills to
interact with clients, communication with customers in case of their objections
and resistances, effective business interaction).
Employees working with the representatives of the international flights airlines
must be proficient in English at a level not less than conversational.
Availability of programs for staff training of aircraft servicing operations
(depending on the type of work): aircraft door control, A/C protection from
ground icing, A/C floor mechanization management.
Availability of the document confirming the right of A/C operational and
maintenance services (hereafter OMS) according to its type.
Availability of the training programs for initial training course of the staff for
A/C airside service (responsible for A/C meeting / departure, special purpose
vehicles control) to the AWP / SSP.
Document confirming the permission
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
Familiarization sheet on the fact of Training
Completion.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate on Training Completion.
Test result.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
In case of using their own training programs - The
curriculum with a list of topics, courses, precoordinated with the airport.
If the staff training is held by a third party Availability of the license copy of the institution,
confirming the right to keep this type of activity
according to the types of training courses and a
certificate of training completion.
19
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
Availability of Technology of the meeting/departure procedures (A/C airside
service procedures) coordinated with the Main operator.
Availability of the operational management, a plan for their alerts. Operational
managers must be available around the clock to communicate with them (radio
stations, mobile phones).
Ensuring the staff with operative communication means (radio stations,
handhelds, mobile phones).
Working knowledge of the airport basic systems (coordinated with the airport,
depending on the type of carried out works).
Availability of the Uniform Standard. Production staff must wear uniform.
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
A list of operational management positions with
surname, name, patronymic, indicating the time
schedule and contact telephone numbers.
Communication means must be consistent with
The main operator.
Document confirming the fact of the skills training
completion in working with the systems.
Legally formalized Uniform Standard with its
visualization.
A read access to the given IS to the relevant staff
members of the Main Operator or the integration
used in the airport resource planning system.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Availability of Resource and Staff Management System
Staff involved in the process of A/C service with special purpose vehicles:
–valid certificates of the corresponding category for the right of entrance /
departure to the PP of A/C.
Staff involved in the process of A/C service according to the activity type must
have:
- valid certificates of the corresponding category for the right to drive special
purpose vehicles (tractor unit, fuel tanker, high loader, air stairs, passenger
coach, etc.).
Staff involved in the processes of planning of the A/C uplift and center-ofgravity position must have:
- valid certificates of the corresponding category confirming the right to do the
activity.
Availability of Technology of Service (according to the type of activity:
provision of services in A/C meeting / departure, A/C towing, A/C refueling,
aviation fuel drain, baggage, cargo and mail unloading / loading on the airside
(including by the types and categories), A/C cleaning, provision of special
vehicles , A/C OMS) coordinated with the Main operator.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Certificate issued by the certified organization
(which has the right to teach such training courses)
A copy of the license of this organization.
Technology, signed by the leaders of the Operator
pre-coordinated with The main operator.
20
Type of
activity
Requirements to admission of the operator production operations
Performance of the stated airport Regulations of the organization and A/C
airside service.
Document confirming the permission
Availability of the Contract to render services with
the Main operator of the airport.
Operator is obliged to inform the concerned services of the airport (and other
participants of the GS) about: the fact and start / end time of ground service
operations, promptly report the fact and amount of the expected deviation of
ground service operations and their cause.
Fuel Supply
Requirements for filling equipment facilities at the permit-to-work:
1. FE (filling equipment) must be technically intact.
2. FE must be equipped with a quick disconnect fitting to be connected NCC.
3. FE must be provided with flame arresters and pads.
4. FE must be provided with Interlock and Dead men systems.
6. FE must be equipped with firefighting equipment.
7. Refueling unit must be equipped with a connecting nozzle hydrant of the
type corresponding to the type of hydrant valve of CARF system.
8. Filling unit equipment must be integrated into the accounting system of the
«Cotas» infrastructure owner.
Requirements for production equipment:
1. Equipment must be certified and authorized for using on the territory of the
Russian Federation.
2. Automation Systems of the Operator must be able to be integrated to the
existing automation systems of the airport.
3. Operator must meet the requirements of industrial safety for exploitation of a
hazardous production facility.
4. Only technically serviceable equipment may be used at work.
5. Equipment of the Operator must be integrated into the accounting system of
the «Cotas» infrastructure owner.
1. Performer must have a certificate of conformity
for FE
2. Performer must meet the conditions of the
Federal Aviation Regulations, approved by the
Order of the Federal Air Transport Service of
Russia
1. Certificate of organization of air traffic aviation
fuel supply. (FAR № 89)
2. License for exploitation of a fire hazardous
facility
3. Certificate for a hazardous industrial facility
4. Certificate on carrying on the airport operations
(FAR №121)
21
Type of
activity
Requirements to admission of the operator production operations
Document confirming the permission
Requirements for the Operator’s staff:
1. Staff must meet the established requirements: occupational safety and health,
industrial hygiene, environmental protection, construction rules and
regulations, Sanitary Regulations and Norms, interindustry job safety rules,
operating and maintenance rules and industrial safety standards.
2. Staff involved in maintenance and repair of technological equipment must
have Russian citizenship and have certification for occupational health and
safety, be provided with passes in accordance with the organization of the
access control of the airport.
3. Staff must ensure the preservation of the property transferred into
exploitation.
4. Absence of criminal cases against managers and employees and not taken
from them prior convictions.
5. Operator must provide the staff with uniform with the logo of the
organization and oblige the wearing of the uniform during working hours.
6. Operator must have the availability of qualified management staff and
qualified operational staff.
Not required
7. Operator must lead activities without adversely affecting the technological
and manufacturing processes of the other operator and the airport in general.
8. Staff of the Operator must have a valid certificate from the psychological
and dependency clinic at the place of permanent residence.
9. Operator is obliged to provide the constant presence of the responsible
persons on weekends and public holidays, as well as work at night time (in
case of such activities).
10. Staff of the Operator that exploit equipment must periodically receive
access to independent work, in accordance with FAR № 89.
11. Staff of the Operator that exploit production equipment at the fuel supply
facilities must wear personal protective equipment.
12. Operator's representatives must attend the inventory removal of residual
fuel and lubricants to provide the data on the residue in rented tanks.
13. Staff of the Operator is obliged to have training on access to independent
work on the equipment of the infrastructure owner with the following
certification of the owner.
22
Type of
activity
Requirements to admission of the operator production operations
Requirements for the organization of activities and compliance with the
requirements of APC "Domodedovo".
Operator is obliged to have the following list normative and technical
documentation for the organization of activities coordinated with the owner of
the infrastructure and the main operator of APC "Domodedovo":
1. The scheme of movement and maneuvering on the airfield territory
2. The scheme of notification in case of emergency situation
3. Technological maps for the organization activity
4. Work technology of the Operator
5. The Interaction Scheme of Operators
6. Testing and permission documentation that permits A/C refueling
7. Emergency plan of the Moscow Domodedovo Airport.
8. Action instruction of the staff when notifying about the emergency
situations.
9. Action instruction of the Operator’s officials in case of an unauthorized
transfer of fissionable and radioactive materials.
10. Action instruction of the Operator’s officials in case of detection of
dangerous chemicals (toxic substances).
11. Action instruction of the Operator to identify the planning and in the
commission of a subversive and terrorist act by suicide bombers.
12. Actions instruction of the Operator’s officials in case of detection of an
abandoned object, causing a reasonable suspicion of a bomb presence.
13. Actions instruction of the Operator’s officials in case of detection of
external signs of dangerous biological agents, identification of a sick man
(deceased), with suspected cases of quarantine or other particularly dangerous
infection (swine flu, etc.).
14. Schemes of entrance (departure) and the maneuvering of emergency
vehicles during aircraft maintenance at the airfield of Domodedovo Airport.
Document confirming the permission
Not required
23
3. Rules of exemption of an operator from production operations at Domodedovo Airport
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements when working on the territory of the flying field
Absence of the used fire hydrants and fire cocks,
violations of seals (except fire cases and cases of
fire extinguishing systems checking coordinated
with the TiSTO Department at CJSC "DIA").
Absence of instances of snow and ice cleaning of
an aircraft with water and special fluids on the not
designated parking places (PP) / airfield surfaces
or without coordination with the Department of
airfield Management Services of CJSC "DIA"
airfield.
Absence of work related to the use of open flame
(welding, soldering, etc.) without written
Compliance with the requirements for staying on
permission of the Search and rescue flight support
the territory of the flying field
service (SRFSS) of CJSC "DIA”
Absence of instances of containers contamination
designed for tin containers collection by atypical
garbage (solid household waste and special
liquids).
Absence of cases of ground equipment use
without the equipment marking of belonging to
any entity.
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Availability of more than
10 violations of one
disorder type
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
On the decision of
the airport
Commission
according to the
analysis of the
operator' activity
Absence of instances of aircraft engines race
outside the designated and coordinated by an
24
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than
10 violations of one
disorder type
On the decision of
the airport
Commission
according to the
analysis of the
operator' activity
aircraft type parking places.
Absence of artificial surfaces contamination
Absence of special equipment and special
machinery left on the PP, aircraft (A/C) taxiing
routes, and vehicles movement routes after A/C
service.
Absence of instances contamination of the
territory, which caused a violation of
ornithological flight support (OFS), violation of
OFS regulations.
Absence of instances of emissions of one or more
garbage units on the artificial surface or the dirt
part of the airfield with contamination area of less
than one square meter.
Absence of instances of artificial surface or dirt
part of the airfield littering with contamination
area of more than one square meter.
Absence of pouring of jet fuel, oil and other
special liquids on the artificial surface or dirt part
of the airfield
Absence of instances of emptying of A/C toilet
tanks contents on the artificial surface or the dirt
part of the airfield
In case of fuel and
lubricants pouring of less
than 5 tons or pouring area
of less than 200 m2 - more
than 3 times per month
In case of fuel and
lubricants pouring
of less than 5 tons
or pouring area of
more or less than
200 m2.
More than 2 times per
month
More than 4 times
per month
25
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Requirements for the operational management of the airport and emergency situations
Requirements to comply with the traffic rules on
Absence of drivers without documents stipulated
the airside
to control the vehicle on the airfield territory.
Absence of instances of incorrect traveling
documentation completion (absence of signatures,
marks of medical examinations, etc.).
Absence of instances of requirements violation to
stop the vehicle or refusal to present documents at
the request of the authorized persons.
Availability of more than
10 violations of one
disorder type
(30 violations for all types
of violations) within one
month
More than 30
violations within
one month
Absence of instances of driving a vehicle in case
of faults, for which the use of vehicles is
prohibited.
Absence of instances of letting out the vehicle
with defects, with which the use is prohibited, on
the line.
Absence of instances of driving a vehicle by a
person who does not have the right to drive a
vehicle at the airfield.
Absence of instances of transmission vehicle
control to a person not having the right to drive a
26
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
vehicle at the airfield.
Absence of instances of driving a vehicle by a
person in a state of alcoholic or drug intoxication,
transmission of vehicle control to a person in a
state of intoxication.
Absence of overspeeding cases at the airfield to a
value between 10 and 20 km / h
Absence of overspeeding cases at the airfield for
more than 40 km / h
Absence of instances of the rules violation for the
use of the flashing light, external lighting devices
and light alarm.
Absence of instances of the rules violation of
crossroads passing at the airfield.
Absence of instances of the rules violation of
maneuvering at the airfield.
Absence of instances of the rules violation of
aircraft taxiing routes crossing.
Absence of instances of the rules violation of
signaling before moving off, lane change, turning,
27
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
reversing, stop.
Absence of instances of the rules violation of
driving in the tunnels, as well as driving under the
moving part of the jetway.
Absence of instances of driving to the oncoming
lane related to the overtaking of a vehicle when it
is forbidden by the lane markings requirements, as
well as driving to the oncoming lane at one-way
traffic.
Absence of instances of overtaking of a moving
vehicle, related to driving on the route of an
aircraft taxiing or taxiway.
Absence of instances of the rules violation of
stopping and parking at the airfield.
Absence of instances of non-compliance with the
requirements prescribed by the lane markings at
the airfield.
Absence of instances of not giving an advantage
in the driving of a special vehicle having priority
in traffic in accordance with the regulatory
documents.
Absence of instances of not giving an advantage
28
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
in the moving of pedestrians at the airfield
Absence of instances of the rules violation of
goods transportation, vehicles towing at the
airfield.
Absence of instances of the rules violation of
transportation of people.
Absence of instances of violation of crossing taxi
routes and taxiways regulations by pedestrian.
Absence of instances of obstructiveness to aircraft,
as well as passage between the follow-me truck
and the aircraft.
Absence of instances of passing between an
aircraft and a meeting aircraft technician, as well
as passing between a unit of the docking guidance
system and a taxing in aircraft on the parking
place.
The absence of instances of the vehicle entering in
the aircraft service area under control of the
driver, not entitled to the entrance to aircraft.
The absence of instances of the rules violation of
the entrance to aircraft, as well as the rules
29
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
violation of maneuvering in the service area.
Absence of instances of the rules violations of the
use of the mark "T", as well as the use of
technological pocket between the aircraft parking
places.
Absence of instances of the rules violation when
accompanying the vehicles on the airfield territory
in an organized column.
Absence of instances of using the phone not
equipped with hands-free devices by the driver
while driving at the airfield.
Absence of the breach of duty in the management
of entrance / departure of the vehicle to the
aircraft, as well as the use of false signals when
driving the vehicle to the aircraft.
Absence of instances of performance of duty in
the management of entrance / departure of the
vehicle to the aircraft without having a
management certificate
Absence of unauthorized entering of a vehicle to a
flight zone.
30
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of 3 A/CW
with the guilt of the
operator within a quarter
More than 3 A/CW
within a quarter
Absence of instances of the rules violation of
driving the vehicle in the flight zone.
Absence of instances the rules violation of driving
vehicles when working in the places of aircraft
taxiing and taxiways.
Absence of instances of driving a track mounted
vehicle at the airfield artificial surface.
Absence of instances of contamination of the
airfield artificial surface with vehicle wheels.
Absence of instances of the abandonment by a
driver places of a traffic accident or a place of
collision with an aircraft if he is involved in it.
Absence of A/CW
Requirements for the Aviation Safety
Compliance with the requirements of the aviation
and transport safety
Absence of instances of non-compliance with the
aviation safety regulations. Requirements are
established in the regulatory documents.
Absence of A/CW
Absence of the requirement violations of the
aviation and transport safety:
- Absence of attempts of pass / passes to a
terminal control area by somebody else’s or a fake
Availability of more than 5 More than 10
violations of one disorder
violations within
type (10 violations for all
one month
types of violations) within
31
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
pass;
- Absence a terminal control area of employees
with a pass in an inconspicuous place in a terminal
control area;
- Absence of attempts of transfer / transfers of
items and substances that are banned or restricted
to be transferred to a terminal control area,
without coordination with a written request with a
certified seal;
- Absence of instances of untimely informing
about an abandoned ownerless item;
- Absence of taking photos, film, video recording
of aviation equipment, special equipment,
technical documentation and airport facilities
without a permit;
- Absence of facts of an occasional visitor staying
in a terminal control area without an
accompanying person.
Passenger service.
Airline tickets registration, baggage and carry-on baggage handling for carriage.
Timely initiation of the flight check – availability Absence of violation of the beginning of
of checking employees in all the sections assigned registration <xxx> minutes before STD in
to the flight; the beginning of the flight
accordance with SLA / SGHA with ARLN.
registration in accordance with the requirements
of the ARLN.
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
one month
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than 5
violations within one
month or one or more
violations within one
month that caused the
departure delay for more
than 15 minutes.
Repeated
violations that led
to the departure
delays of the flight
for more than 15
minutes on the
decision on the
results of the
32
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
airport committee
meeting
Availability of more than 5 Repeated
violations within one
violations that led
month or one or more
to the departure
violations within one
delays of the flight
month that caused the
for more than 15
departure delay for more
minutes on the
than 15 minutes.
decision on the
results of the
airport committee
meeting
Timely end of the check-in the flight. Not later
than 40 minutes before STD flight check must be
completed; on the fact of the flight check
completion to send a message about the flight
check closing on a local registration system
VIDECOM (LDCS) to inform the airport services.
In case of registration of the flight check extension
- on the planned time to send a message about the
flight check extension on LDCS. In case of the
flight check renewal - to send a message about the
flight check renewal on LDCS. After the
extension / renewal of the flight check a final
message about the actual closing time of the flight
check must be sent. The extension / renewal of the
flight check must be coordinated with the Head of
the airport shift, the pursuant Act with the
signatures is worked out.
Compliance with the rules of work with the BHS
while handling the baggage.
Absence of instances of violation of the flight
check end of the DFP 40 minutes before STD
Absence of instances of the requirements violation
for baggage transported by the baggage handling
system in accordance with the airport Standard
"Requirements for baggage accepted for
transportation." Oversized baggage must be sent
through the registration section of oversized
baggage.
Availability of at least one
violation that caused the
shutdown of the baggage
way / malfunction of the
ABHS
Comply with the requirements for the behavior
Absence of non-compliance with the Standard
Availability of more than
Repeated
violations that led
to the failure of the
ABHS for more
than 15 minutes, as
well as resulted in
equipment damage,
baggage damage.
According to the
33
Requirements to an operator to carry out
production operations at Domodedovo Airport
and appearance of the frontline staff
At baggage check-in to weigh baggage, to enter
the actual weight of baggage to the registration
system.
To exercise control and organization of queuing of
passengers in front of the check-in sections. To
prevent the passenger crowing in front of the
check-in sections.
Standard (Norm)
"Requirements for the behavior of employees
when communicating with visitors of the air
terminal, for the appearance of employees and the
workplace".
Absence of non-compliance with customeroriented approach to the airport's clients.
Absence of instances of the baggage weight
discrepancy indicated on the baggage tag with the
baggage weight specified in the DCS (excluding
airlines which doesn’t enter the baggage weight to
the registration system or enter the total weight of
the passenger baggage)
Absence of passenger crowding in front of the
check-in sections. Absence of a queue of
passengers, blocking the passage between the
check-in places / free passage for other clients of
the Air Terminal.
Passenger service.
Passenger service in the control of the flight boarding
Timely initiation of boarding flight control in
Absence of instances of non-compliance of the
accordance with the TAMS on the actual readiness boarding start with the TAMS
of board the A/C, informing the airport services
about the beginning boarding flight control by
means of the IS for the SFS (control of the flight
status).
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
30 violations within one
results of the
month
airport committee
meeting
Availability of at least one
violation, when the underweight of the baggage is
revealed (the specified
weight in the registration
system and on the baggage
tag is less than the actual
weight of the baggage)
Availability of more than
10 violations within a
quarter
Availability of
more than 10
violations within a
year
Availability of more than 5
violations within one
month or one or more
violations within one
month that caused the
departure delay for more
than 15 minutes.
Repeated
violations that led
to the departure
delays of the flight
for more than 15
minutes on the
decision on the
According to the
results of the
airport committee
meeting
34
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Timely completion of the flight boarding control
in accordance with the TAMS, informing the
airport services by means of the IS for the SFS,
sending messages with LDCS.
Absence of instances of non-compliance of the
boarding end with the TAMS
Comply with the requirements for the behavior
and appearance of the frontline staff
Absence of non-compliance with the Standard
"Requirements for the behavior of employees
when communicating with visitors of the air
terminal, for the appearance of employees and the
workplace".
Absence of non-compliance with customeroriented approach to the airport's clients.
Absence of passengers illegally passed through a
boarding flight check-point and got on the board
of an A/C / bus to take passengers on board the
aircraft.
Unauthorized access is an access on board the
aircraft of the DFP flight of a person / passenger
who is not a passenger of this flight and / or does
not have a mark on the boarding pass or flight
To make an examination of the documents of
passengers:
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
results of the
airport committee
meeting
Availability of more than 5 Repeated
violations within one
violations that led
month or one or more
to the departure
violations within one
delays of the flight
month that caused the
for more than 15
departure delay for more
minutes on the
than 15 minutes.
decision on the
results of the
airport committee
meeting
Availability of more than
According to the
30 violations within one
results of the
month
airport committee
meeting
Availability of more than
one violation within a
month (violations on the
fact of boarding a
passenger on board the
aircraft of another flight /
bus for another flight)
Availability of
more than 3
violations within a
year as well as
according to the
results of the
airport committee
meeting
35
Requirements to an operator to carry out
production operations at Domodedovo Airport
Timely informing the airside service Agent about
the baggage withdrawal of those passengers who
haven’t been admitted to the flight, were late for
the flight boarding control, removal of passengers
from the DCS.
Passenger service.
Baggage handling. Baggage packaging.
Compliance with:
- Baggage packaging in accordance with the
direction and the number of the flight.
Implementation of timely transfer baggage
handling within the MCT.
Passenger service.
Baggage handling. Baggage dispensing.
Compliance with:
- the standards for the timely baggage dispensing
Standard (Norm)
ticket of passing of the aviation safety control / or
border control, if it is an international flight.
Absence of instances of untimely and improper
commanding on the removal of baggage to the
airside service Agent
Absence of baggage on a flight of the other
direction (baggage dispatch), baggage intended to
be sent with the other flight (other than the
original one). Number of baggage items loaded to
the A/C, corresponds to the number of registered
baggage items.
Absence of transfer baggage on a flight of the
other direction (baggage dispatch), transfer
baggage intended to be sent with the other flight
(other than the original one). Number of transfer
baggage items loaded to the A/C, corresponds to
the number of registered transfer baggage items.
Absence of instances of the first and last baggage
items dispensing not in accordance with the
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than 3 According to the
violations within one
results of the
month
airport committee
meeting
Availability of more than
three violations of
mishandled / unsent
baggage for 1000
packaged baggage items
(including compliance
with the RL codes groups
20 and 30, if the airline
operates in World Tracer)
Availability of more than 5
violations for 1000 transfer
baggage items
According to the
results of the
airport committee
meeting
Availability of more than
10% of violations of the
According to the
results of the
According to the
results of the
AIRPORT
committee meeting
36
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
in accordance with the requirements of an ARLN
and the standards established at the airport
(dispensing of the first / last baggage item).
Assignment of a sufficient number of employees
for a flight service (in the area of baggage box
splitting / in the baggage claim area).
Compliance with:
- the rules and requirements for the oversize
baggage dispensing (oversized baggage
dispensing with the elevators for oversized cargo).
Standard on the product of the baggage dispensing
Comply with the requirements for the behavior
and appearance of the frontline staff
Absence of non-compliance with the Standard
"Requirements for the behavior of employees
when communicating with visitors of the air
terminal, for the appearance of employees and the
workplace" – for the staff working in the baggage
claim area (in the customer area).
Absence of non-compliance with customeroriented approach to the airport's clients.
Absence of instances of non-compliance with the
Standard for "Baggage Dispensing (the rules of
exploitation of the belt conveyor)"
Compliance with the rules of operation of the belt
conveyor.
Absence of instances loading non-standard and
oversized baggage to a conveyor belt
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
flights
airport committee
meeting
Availability of more than 3 Availability of
violations within one
violations resulted
month
the damage of the
oversized baggage,
as well as the
failure of the
Triplanar for
baggage
dispensing
Availability of more than
According to the
30 violations within one
results of the
month
airport committee
meeting
Availability of violations
resulted the failure of the
Triplanar for baggage
dispensing
According to the
results of the
airport committee
meeting
Passenger service.
37
Requirements to an operator to carry out
production operations at Domodedovo Airport
Baggage handling. Baggage search and storage.
Comply with the requirements for the behavior
and appearance of the frontline staff
Baggage search in accordance with the
requirements of the ARLN.
Standard (Norm)
Absence of non-compliance with the Standard
"Requirements for the behavior of employees
when communicating with visitors of the air
terminal, for the appearance of employees and the
workplace".
Absence of non-compliance with customeroriented approach to the airport's clients.
Absence of instances of non-compliance with the
requirements of the ARLN
Informing a passenger of the baggage tracing
Absence of instances of non-compliance with the
progress and reasons for the delay of the baggage
reception of calls from passengers, that is, the
claim.
reception of calls must be carried out around the
Providing the availability of phones for
clock and the telephone answering must be not
communication of passengers with employees of
later than after 5 beeps
the Lost & Found.
Passenger service.
Accompanying of the special categories of passengers
Comply with the requirements for the behavior
Absence of non-compliance with the Standard
and appearance of the frontline staff
"Requirements for the behavior of employees
when communicating with visitors of the air
terminal, for the appearance of employees and the
workplace".
Absence of non-compliance with customer-
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than
30 violations within one
month
According to the
results of the
airport committee
meeting
Availability of more than 5
violations per 1000 arrived
passengers (including the
facts of incoming claims /
complaints from
passengers and an ARLN)
Availability of more than 5
violations per 1000 arrived
passengers (including the
facts of incoming claims /
complaints from
passengers and an ARLN)
According to the
results of the
airport committee
meeting
Availability of more than
30 violations within one
month
According to the
results of the
airport committee
meeting
According to the
results of the
airport committee
meeting
38
Requirements to an operator to carry out
production operations at Domodedovo Airport
Compliance with the TAMS - passengers
accompanying must not lead to the late passengers
unloading (on an arrival) / delay of the flight
landing control (on a departure).
Passenger service.
Accompanying of the PRM
Compliance with the TAMS: timely boarding to
an aircraft (boarding is carried out in the first
place) and passengers unloading from board of
A/C (after the unloading of all the passengers).
Compliance with the TAMS - passengers
accompanying must not lead to the late passengers
unloading (on an arrival) / delay of the flight
landing control (on a departure).
Comply with the requirements for the behavior
and appearance of the frontline staff
Standard (Norm)
oriented approach to the airport's clients.
Absence of instances of untimely providing of
services for the provision of service for the MAAS
passengers accompanying:
- MAAS / UM passengers accompanying - by the
time the A/C placing to the PP, to be at the PP (for
flights with a passenger coach) at the entrance to
the passenger terminal (for flights with a jetway)
- accompaniment on the MAAS / UM passengers
departure – to come to the check-in sections
within 10 minutes after the call of a check-in agent
/ representative of an ARLN upon the passenger
registration.
Absence of instances of untimely providing of
services for the provision of service for the PRM
accompanying:
- Departures. Boarding of the all declared PRM
before boarding of the other passengers of the
flight. Boarding of the PRM must not lead to the
end of the delay of the flight landing control.
- Arrival. The unloading of all the declared PRM
after unloading of all the other passengers of the
flight. Unloading of the PRM must not lead to the
delay of the passengers unloading.
Absence of non-compliance with the Standard
"Requirements for the behavior of employees
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than
one violation within a
month, which resulted in
the delay of the flight
departure for more than 15
minutes / passengers
unloading
Availability of the
repeated violations
within a year,
according to the
results of the
airport committee
meeting
Availability of more than
one violation within a
month, which resulted in
the delay of the flight
departure for more than 15
minutes / passengers
unloading
Availability of the
repeated violations
within a year,
according to the
results of the
airport committee
meeting
Availability of more than
30 violations within one
According to the
results of the
39
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
when communicating with visitors of the air
terminal, for the appearance of employees and the
workplace".
Absence of non-compliance with customeroriented approach to the airport's clients.
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
month
airport committee
meeting
Airside service
Timely provision of the service of aircraft
maintenance
Absence of instances of the end of the aircraft
refueling after the time allotted for the TAMS on
the fault of the staff. Exception - cases of the
complementary (unscheduled) operations
(refueling, fuel draining) at the request of the
ARLN
Absence of instances of untimely provision of the
BWSR for a PP of the A/C, the BWSR for a PP
must be given not later than 15 minutes from the
moment of receiving of an application for the
aviation fuel draining by the Traffic controller.
When servicing the aircraft out of the TAMS - the
standard of the BWSR provision is 30 minutes.
Absence of instances of the failure to carry out the
technical service of a RA/C (in accordance with
the "Technological maintenance schedule").
Absence of instances of the following rules
violations:
Rule 1. The number of passenger coaches to take
passengers from the A/C to the terminal building
are allocated in accordance with the data upon the
A/C landing received by the Traffic controller
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
Availability of more than
15 violations of one
disorder type within one
month
Availability of more than 5
violations of one disorder
type within one month
Availability of more than
10 violations of one
disorder type within one
month
More than 20
violations within
one month
More than 10
violations within
one month
More than 20
violations within
one month
40
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
(special transport service) of the AODB IS, in
such a way that the first bus arrives to the PP not
later the start of the passengers unloading
specified in the TAMS (Standard for a time
allowance of the operation and maintenance of an
A/C and the ground handling of a flight on the
airside by various workers in a certain minimum /
optimal or coordinated with the Airline period of
time).
Rule 2. For the flights of foreign ARLN
(FARLN), the task is given to a driver 5 minutes
before the estimated time of the aircraft arrival.
The first passenger couch must be at the PP before
the A/C placing to the PP.
Rule 3. On the aircraft with a passenger capacity
of 300 people or more - 3 bus are allocated
(according to the rules, see Rules 1.2), which must
arrive not later than the beginning of the
passengers unloading, the remaining passenger
couches in the required number are allocated at
intervals of not more than 2 minutes.
In case of provision of the airside bus from distant
parking areas - the time is calculated on the basis
of the time allowance and the time of the
transportation of passengers, crew.
Absence of instances of driving up an airstairs not Availability of more than
in accordance with the established requirements of 20 violations of one
the TAMS
disorder type within one
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
More than 30
violations within
one month
41
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Absence of instances of driving back an airstairs
not in accordance with the established
requirements of the TAMS
Absence of instances of untimely providing of a
pushback tug for the A/C maintenance; standard not more than 25 for maintenance and not more
than 15 minutes when servicing an aircraft
preparing for departure
Absence of instances of a delayed finishing of the
FC loading (regulated by the current TAMS)
Service Features of an aircraft of the following
types B-757, B-737, A-310 and A-319, A-320 and
A-321, B-767 with one highloader and two
entrances:
- highloader pulls up to the kitchen service door of
the business class and starts unloading / loading of
the airline meals. After servicing the businessclass kitchen highloader leaves the A/C;
- Leaving of the highloader from the service
kitchen door of the business class indicates the
end of the business-class kitchen service and is the
basis for transmission the aircraft readiness to the
passenger boarding. Highloader then drives up to
door of the economy class and performs the
loading.
- Time of the loading must not exceed the time of
passenger boarding.
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
month
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
Availability of more than
15 violations of one
disorder type within one
month
More than 30
violations within
one month
Availability of more than
15 violations of one
disorder type within one
month
More than 20
violations within
one month
42
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Absence of non-compliance with the minimum
time interval for cleaning an aircraft (regulated by
the TAMS)
Fulfillment of the requirements and safety
standards by an operator
Absence of non-compliance with the requirements
for the aircraft fueling with passengers on board,
that is,
the aircraft fueling with passengers on board is
possible only by the decision of the pilot-incommand, and in case of compliance with the
following mandatory conditions:
warning passengers by the crewmembers that they
must not turn on
or turn off the lights, use lighters or matches,
smoke, or in other way
create a source of ignition;
Turning on the exit light and illuminated signs
"NO SMOKING ";
installation of the airstairs to each of the main
exits, opening the doors to provide
free access of passengers;
Flight attendants and / or crew members must take
place at the door so that in case of
the need to manage the evacuation of passengers;
during the aircraft fueling with passengers on
board at the parking place,
there must be the primary means of fire fighting
and a fire-fighting vehicle with a combat crew;
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
Availability of more than
More than 30
15 violations of one
violations within
disorder type within one
one month
month
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
43
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Service Management of an A/C is performed by
the ground aids so as not to
block the main exits from the A/C;
maintaining of the two-way communication
between the ground staff of the fueling facilities
and the crew, providing (if necessary)
instantaneous stop of the fueling.
Absence of instances of the aircraft fueling not in
accordance with "the established norm" on the
aircraft fueling.
Established norm:
1. Exclusion of instances of the aircraft fueling
without monitoring the work of special fueling
equipment and the use of the "Dead man" system
in the process of providing the jet fuel for the
aircraft fueling.
2. Availability of the grounding cables of a FF
(Fuelling facility), connected to the earth electrode
of the airfield and A/C aircraft during its
maintenance
3. Availability of the back-up blocks under the
wheels of a FF in both movement directions of the
FF when servicing an aircraft.
1. Absence of instances of the jet fuel draining
from the A/C without control of the special
equipment for the
kerosene draining (SEKD) during the jet fuel
draining from the A/C
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
44
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
2. Absence of instances of the jet fuel draining
from the A/C with the running major engine
units except the APU.
Absence of instances of the spontaneous /
uncontrolled movement of the steps, at those steps
that have the outriggers, the outriggers must
always be (except for the time of delivery)
released and fixed.
Requirements for the quality and completeness of
the provided services for an A/C
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
Absence of crumbs, dirt, dust, litter, stains, fresh
smell is in the aircraft cabin / flight deck
Availability of more than
20 violations of one
disorder type within one
month
More than 50
violations within
one month
Absence of non-compliance with the standard:
at the time of the A/C meeting / release, the staff
and special machinery / equipment must be at the
PP;
Norm: when towing a foreign-made A/C to a
launching point for the A/C 4 people are required.
(A towing superintendent, a pushback tug driver, ,
one lateral attendant employee, a pilot-incommand/ 1-st performer);
In all other cases 5 people are required. (A towing
superintendent, a pushback tug driver, , one lateral
attendant employee, a pilot-in-command/ 1-st
performer).
Availability of more than
20 violations of one
disorder type within one
month
More than 50
violations within
one month
Absence of instances of providing the buses with
dirty salons to load passengers.
Availability of more than
20 violations of one
disorder type within one
More than 50
violations within
one month
45
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Absence of non-compliance of the actual load of
an aircraft with the summary load sheet
Requirements when performing loading
operations
Absence of downloading units not in accordance
with the accompanying documents (that is no
correctly chosen direction, date, flight number, in
fact downloadable units do not correspond to the
declared).
Absence of instances of nonconformity of the
manipulative and information signs at the places
when handling the cargo on the airside and
placing to the BCC.
Absence of instances of not providing the safety
of cargo and its place in the process of loading /
unloading to / from the BCC, moving on a
conveyor belt.
Absence of touches of an opening access door by
a BCC package unit located at the top.
Absence of non-compliance with the following
criteria:
- belt limiters of the conveyer must be lowered, if
the width of the moving cargo on the conveyor
larger than the width of the conveyor belt;
- priority ranking of the load is taken into account;
- compliance with the rules of placement and
mooring package units to the BCC.
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
month
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
46
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Absence of non-compliance with the requirements
for loading places, that is, the loading places must
be in accordance with the accompanying
documentation (there is a correct direction, date,
flight number).
Absence of instances of non-compliance with the
rules in the process of loading and unloading
operations on the airside (avoidance of situations:
the fact of admission of any of the following
situations: an employee is sitting on the baggage
in the process of baggage transportation to the PP
of an A/C; a worker is standing on his feet in the
process of loading / unloading (foot / feet
reclining against the place); baggage falling from
the belt conveyor / BCC to the platform, breaching
of the baggage packaging; discrepancy of the
actual number of handled baggage units
(equipment / loading to the BCC) to the number of
places specified in the documents)
Absence of non-compliance of the number of
baggage units to the transportation documentation
(ARLN DZ on
account), packing of the baggage units is in
working order, baggage protection is provided
(use of covers)
Absence of instances of nonconformity of the
priority ranking of the load. The following priority
ranking of the load must be defined: the first order
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than
10 violations of one
disorder type within one
month
More than 20
violations within
one month
Availability of more than
10 violations of one
disorder type within one
month
More than 20
violations within
one month
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
47
Requirements to an operator to carry out
production operations at Domodedovo Airport
Compliance with the rules for correct filling in of
the documents by the operator’s officers
Standard (Norm)
– baggage of the economy class, the second order
– baggage of the priority class, the third order –
baggage of the VIP, the last order - transfer
baggage.
Absence of non-compliance with the time
standard for unloading of the baggage on an
arrival (in accordance with the SLA of an Airline).
Absence of non-compliance of the start / finish
time of the operations in the CL(checklist), the
actual start / finish time of the operations. Absence
of instances of the field blanks, in case of the
manufacturing operations during the flight
maintenance.
Absence of instances of discrepancy of the
checklist filling in.
Rules for the checklist filling in.
The preparation of the title page of the checklist is
made by an operator working with the
documentation with the IT-system "The system of
the TKS and LUU design"("The system of issuing
of a scheduled maintenance task card of a
supervisor and a record of services") based on the
daily flight plan (hereinafter - DFP). Planned
control start and end points of the operations are
defined on the basis of TAMS:
- for the post-flight service - estimated time of the
aircraft landing;
- for the pre-flight service - 15 minutes before the
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Availability of more than 5 More than 10
violations of one disorder
violations within
type within one month
one month
Availability of more than
20 violations of one
disorder type within one
month
More than 50
violations within
one month
48
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
beginning of maintenance;
When it is not technically possible to print the
scheduled time for departure out of the DFP, an
Operator gives a checklist with no scheduled time.
Agent of the airside service enters only the actual
time of ground handling of an A/C to the CL.
Checkpoints in the CL are filled in automatically.
The fields to be filled in by the operator when it is
not possible to print the CL out of the DFP:
- № of the flight arrival / departure;
- The type of an A/C;
- The route;
- The date of arrival / departure;
- STA / STD – the aircraft arrival / departure on
schedule;
- № of the aircraft board;
- № of the PP;
- ETA - Estimated Time of Arrival of an A/C
When issuing a CL, the Traffic controller is
obliged to put down the time of issuing the
document.
Filling the title page of the checklist (hereinafter CL)
"A/C placement to a PP." This line indicates the
actual time of arrival of an A/C to the PP. The
arrival of an A/C to the PP is the time of turning
the engine of a turbojet aircraft off; a complete
stop of the rotors of a turboprop aircraft or a
49
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
moment of an A/C stop after the towing.
"Work of the Aviation Security Service." This line
indicates the actual time of arrival of the Aviation
Security Service employee to the PP when serving
the international flights.
"Work of the military-industrial complex,
customs." This line indicates the actual arrival
time of the border and customs squad to the PP,
and on a departure - the actual time of arrival and
departure of the border and customs squad to /
from the board an A/C
"The arrival of the crew." This line indicates the
actual time of arrival of the flight engineers, flight
attendants on board the aircraft in case of
passenger flights and the arrival of a co-pilot or
navigator to the automated control point in case of
a cargo flight.
"Passengers". The actual start and end time of the
operation is indicated. The start of the operation is
the time of exit / entry of the 1st passenger to the
passageway for boarding / unloading from an A/C.
The end of the operation is the time of exit of the
last passengers (arrival) / time of giving a drawn
up experience and inpayment records for a
signature of the crew (departure).
"Baggage." On an arrival in the line "Baggage"
the actual start and end time of the baggage
unloading operation is entered. Start of the
50
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
baggage unloading operation is the time of
disembarking of the first baggage unit from the
aircraft. End of the baggage unloading operation is
the time of the last unloading operation. On a
departure in the line "Baggage" the actual start
and end time of the baggage loading operation to
an A/C. Start of the baggage loading operation is
the time of loading on board aircraft the first
baggage unit. End of the baggage loading
operation
is the time of the loading of the last baggage unit.
"Cargo." On an arrival in the line "Cargo" the
actual start and end time of the cargo unloading
operation is entered. Start of the cargo unloading
operation is the time of disembarking of the first
cargo unit from the aircraft. End of the cargo
unloading operation is the time of the last cargo
unloading operation. On a departure in the line
"Cargo" the actual start and end time of the cargo
loading operation to an A/C. Start of the cargo
loading operation is the time of loading on board
aircraft the first cargo unit. End of the cargo
loading operation
is the time of the loading of the last cargo unit.
"Mail." On an arrival in the line "Mail" the actual
start and end time of the mail unloading operation
is entered. Start of the mail unloading operation is
the time of disembarking of the first main unit
51
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
from the aircraft. End of the mail unloading
operation is the time of the last mail unloading
operation. On a departure in the line "Mail" the
actual start and end time of the mail loading
operation to an A/C. Start of the mail loading
operation is the time of loading on board aircraft
the first mail unit. End of the mail loading
operation
is the time of the loading of the last mail unit.
"Flight catering." On an arrival in the line "Flight
catering" the actual start and end time of the
leftovers unloading operation is entered. Start of
the catering unloading operation is the time of
pulling up of a highloader to the board an A/C.
End of the catering unloading operation is the time
of leaving of the highloader. On a departure in the
line "Flight catering" the actual start and end time
of the catering loading operation to an A/C. Start
of the catering loading operation is the time of
pulling up of a highloader to the board an A/C.
End of the cargo loading operation
is the time of signing the departure bill of loading
by a flight attendant.
"Cleaning of an A/C." This line indicates the
actual of start and finish time of an A/C cleaning.
Start of the A/C cleaning operation is the time of
arrival of the first member of the DEH washers
team on board the aircraft. End of the cleaning
52
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
operation is considered to be the moment of exit
of the last member of the DEH washers team from
board the aircraft.
"Aviation fuels and lubricants tanking." This line
indicates the actual start and end time of the A/C
tanking. Beginning of the A/C tanking is the time
of supply of aviation fuels and lubricants to the
A/C. End of the A/C fueling is considered to be
the time of the supply termination of aviation fuels
and lubricants to the A/C.
"A/C readiness for boarding." This line indicates
the actual time of the A/C readiness to board
passengers. Readiness to board passengers is
considered to be the permission to board
passengers received by the Agent of the airside
services given by the pilot-in-command, a
foreman of flight attendants or a Representative of
the Airline.
"Document Delivery." This line indicates the
actual time of the document delivery to the PP. In
case of delay of the documents transportation,
there is an entry indicating the reasons of the
breach of the TAMS in the column "Note".
"Passageway." Placing of the passageway is the
moment of fixing the supports for electric
passageways and passenger steps, the touch of the
A/C board for the jetways and the touch of the
artificial surface for the integral airstairs.
53
Requirements to an operator to carry out
production operations at Domodedovo Airport
Standard (Norm)
Requirements for the
initiation of a
commission meeting for
the analysis of the
airport operator’s
activity (with drawing up
of a prevention protocol)
Requirements for
the initiation of a
commission
meeting on
exemption of an
operator
Retraction of the passageway is the moment of
leaving for electric passageways, passenger steps,
and jetways and the beginning of raising for the
integral airstairs.
"A/C departing." This line indicates the actual
time of beginning of the A/C movement from the
PP / start point under its own power for the
Russian ARLN. For the foreign ARLN beginning of the movement from the PP.
"Takeoff of an A/C". This line indicates the actual
A/C take-off time .The data on the actual A/C
take-off time is entered to the CL by the Operator
working with documents on the basis of the
information transmitted by the system of internal
airport alert "Berezka" or the data of the DFP.“
Filling in the page number 4 of the Checklist.
This section of the Checklist contains all
suggestions, comments, and detected violations
the A/C service, with the time and reason as well
as the facts of non-compliance with the instruction
of the Officer. In case of a flight delay, a full
written report on the reasons of the delay and a
report on the measures taken to prevent flight
delays are prepared.
Informing a passenger of the baggage tracing
progress and reasons for the delay of the baggage
claim.
The reception of calls must be carried out around
the clock and the telephone answering must be not
later than after 5 beeps
Availability of more than 5 According to the
violations per 1000 arrived results of the
passengers (including the
airport committee
54
Requirements to an operator to carry out
production operations at Domodedovo Airport
Providing the availability of phones for
communication of passengers with employees of
the Lost & Found.
Standard (Norm)
Requirements for the
Requirements for
initiation of a
the initiation of a
commission meeting for
commission
the analysis of the
meeting on
airport operator’s
exemption of an
activity (with drawing up
operator
of a prevention protocol)
facts of incoming claims / meeting
complaints from
passengers and an ARLN)
55