Toward Effective Listening

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Toward Effective
Listening
Mrs. Dobbins
Understanding the listening process

Listening is your most used communication skill.
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Breakdown of communication within one day

Writing consumed 9%

Reading consumed 16%

Talking consumed 30%

Listening consumed 45%

Because we spend so much time listening it is important to be effective at it.

Listening: a physical and psychological process that involves acquiring,
assigning, meaning, and responding to symbolic messages from others.
The importance of listening

To acquire oral messages from others
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School: a major factor in you success in school depends on your listening skills

Relationships: good listeners are valued as friends, and sought out as leaders.

Social groups: people who listen effectively tend to make better decisions and
are more likely to influence the outcome of individual groups.

Public dialogue: being a good listener to public speeches.

Workplace: vital in your success in a job.

Faulty listening causes American businesses 6 billion dollars per year. This in turn
causes higher prices for the consumer.
Misconceptions about Listening

The four active steps that build upon one another.

Acquiring

Attending

Understanding

Responding to messages from others
Misconceptions about listening

Acquiring: The act of picking up some type of stimulus through the senses

Hearing: physical process of receiving sound.

Not everyone hears the same. We all distinguish sounds differently.

Loud noises, chronic ear infections, and high fevers can damage hearing.
Misconceptions about Listening

Attending: The act of choosing consciously and subconsciously to focus your
attention on verbal or non-verbal stimuli.

What things affect your choice to listen?????
Misconceptions of Listening

Understanding: A complex mental process that involves decoding the symbolic
message received from others and then interpreting and assigning a personal
meaning to that message.

Decoding: assigning meaning to a senders message (verbal or non-verbal)

Interpreting: when you personalize the senders message to determine meaning for
you.

“ the message lies within the receiver.”
Misconceptions of listening

Responding: listener’s internal emotional and intellectual reaction to a
message.

Steps in responding to a message:

Respond emotionally to the message

Respond intellectually

Analyze and evaluate your response

You encode choices about what to say or do in response to your understanding
Factors that affect the Listening Process

Imagine your friend walks up to you and says “ you will not believe what
Tommy did in English class today!” what type of reaction would you have?

What factors cause you to listen poorly?

Noise

Barriers

Memory
Noise

Internal and external distractions that interfere with listening and
concentration.

Noise can exist in every type of listening. (hearing, acquiring, attending, and
responding)

When you are thinking about what you are going to eat for lunch during 5th
period is what type of noise? ( internal or external)
barriers

Barriers to listening are just like carriers to other aspects, and can prevent or
block communication.

External barriers are harder to eliminate than noise because they involve
more complex or long-term problems.

Examples of barriers:

Anger

Unfamiliar language
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Hearing impairment

Stress

Fatigue
Memory

Process of retaining or recalling information.

Without memory their would be no knowledge or learning.

Three types of memory:
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Immediate: recalling information for a brief period of time

Short term: recalling information for carrying out a routine of daily task

Long term: recalling information from past experiences
Developing listening skills

Listening is listening….right????

You might have be able to recall what your friend said about the movie she
saw but were you really listening? How you interact during conversations
shows how you listen.

Active listening: the listener participates fully in the communication process.

Listen attentively

Provide feedback

Strive to understand and remember messages
Passive Listening
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The listener does not actively participate in interactions.

Passive listeners think they can absorb information even when they do not
contribute to the interaction.

Also known as “lazy” listening.
Impatient listening

Short bursts of active listening are interrupted by noise and other
distractions.


They intend to pay attention but in the end let their mind wonder.
Types of impatient listening:

Anticipatory: the listener anticipates what the speaker will say.

Defensive: listeners main goal in listening is to argue or disagree.

Combative: listeners main goal is to “win” or put down speaker.

Distracted: listener pays attention to the first part of the speech and then assumes
what the speaker will continue to say, then stops listening and thinks about
something else.
Kinds of Listening

Depending on your goal and context of communication, you may choose a
different kind of listening.

Types of listening:
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Critical

Deliberative

Empathetic

Appreciative
Critical Listening

Listening to comprehend ideas and information in order to achieve a specific
purpose or goal.

Comprehend or understand the senders message

Example: when you listen to a lecture in class, listening to announcements during
school, or listening to directions to a specific place.
Deliberative Listening

Listening to understand, analyze, an evaluate messages, so you can accept or
reject a point of view, make a decision, or take action.

Also known as “evaluative listening”

Example: A friend says “ I need you help!” to a customers request or complaint.
Empathetic Listening

Listening to understand, participate in, and enhance a relationship.

Used between two people or a small group
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Example: when a friend tells a story and you completely understand or relate.
Thus causing you to have empathy for him/ her.
Appreciative Listening

Listening to enjoy, or appreciate a speakers message or a performance on an
artistic measure.

Mostly used in social situations

Example: going to a concert
THE END!!!!!
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