DECIPHERING THE CODE: ENTERING FACULTY DATA FROM NON-STANDARD CURRICULUM VITAE AND RESUMES Mauricia Blackwell, PHR Manager, Faculty Data Research American Public University System Faculty Human Resources Linda Mannering Senior Principal Analyst and Project Manager University of Kansas Professional Record Online (PRO) Office of Institutional Research and Planning Agenda • Our Schools / Backgrounds • End Goals • Project Structure and Communications • Detailed Issues / Approaches • Faculty Response • Future Direction University of Kansas • 1100 faculty + 400 research faculty equivalents • 9 Schools + College of Liberal Arts and Sciences • Comprehensive and complete load of CV’s • 24 months into the project (Dec, 2013) • 85% loaded, 75% faculty trained/using PRO: Professional Record Online American Public University System • 2100+ faculty • 6 Schools • 2-5 years of activity data (dependent on accreditation needs) • 100% complete for all active faculty • Historically collected activity data in HRIS system • Very limited!! End Goals of Implementing Activity InsightTM American Public University System • University wide access to information • HLC Accreditation reporting standards • Several Program Specific reporting standards • Stakeholders - assume ownership and implement additional phases University of Kansas • Paperless – professional-looking documents/CVs • Leverage - expand • Faculty collaborations/research initiatives • Partnerships • Engaged Scholarship • Productivity Metrics Gain Confidence of Faculty • Turn around top-notch CVs • Connect with individual faculty during training • Encourage questions, emails, feedback • Helpdesk (phone & email) service • Keep reminding them: it’s a work in progress Project Structure and Communications • Implementation • Data Entry • Data Feeds and Extracts • Dean and Department interactions Implementation First we established: • Short term and long term goals • Faculty requirements • Report needs • Required data for reports Implementation Second we determined: • Data that we had in a format that could be imported • Internal Faculty Development • Internal Service Activities • Data that would sync from other systems • Demographic Information • Education / Professional Certifications • Courses Taught / Student Information • Data that had to be manually entered • Faculty activities only captured on Vitae and Resumes Data Entry • Standardizing that which is not standard…. • Began formulating generalized rules about which activities belonged on which screens • Created initial Data Entry guide – skeleton • Weekly one on one meetings with Data entry staff (3 part- time temporary employees, 2 of which were remote) to review questions and concerns (KU had a team of 4-5 full and 6 part-time) Data Entry (cont’d) • From those meetings patterns of common areas of concern / confusion began to emerge • Weekly email updates to group based on learning’s for the week; updated Data Entry Guide • Guide became ‘holy grail’ for the data entry rules, and those exceptions to those rules. • Weekly QA check – 100% QA for first few weeks (APUS); continued 100% QA for KU • email team members with corrections; logic Data Entry (cont’d) • Over time the process became more stable and less questions / concerns surfaced • The sheer difference in the level of detail and the various disciplines account for great variation among faculty submitted CVs. Standardizing the non-standard was not a perfect science for us, but more of an evolution of learning and becoming more comfortable with the information provided by faculty Data Feeds and Extracts Patents (KU) Internal Grants (limited) Courses (KU) Faculty Appt Info Activity Insight TM Warehouse feed Publications Library: open access feed (KU) Webpage feed Deans’ Interactions Introductory Meeting Discuss desired outcomes, key staff to be involved Create timeline discuss Timelines & Communication communication that has been effective with other units Charter document / Action Plan agreed to by Dean Dean communicates with unit heads and faculty that process has begun Unit/Department Interactions Introductory Meeting Review process and outcomes with team leads, quick demo CV’s provided Data Entry team analysis/problem identification Interprets/provides direction Data Entry team loads CVs Unit heads signsoff on CVs/attends training with faculty Detailed Issues / Approaches • Sticky-wickets • Dates • Missing Information • Appropriate Names • Name Changes • Complete Information for Promotion / Tenure purposes • Citations / Publications / Presentations • Long Narrative to Short concise database entry • User Interface • Sticky-wickets Solutions Dates Reporting: keying full CVs results in many undated entries User Interface Issue: Undated items rise to the top in summary of items display – many will never be retro-dated. User Interface Issue: Date of Publication –faculty will miss 10-15% of the time when at the bottom of the ‘intellectual contributions’ screen Service activities with intermittent dates User Interface Issue: Date limitations for entry/printing. Publications may cross years (1996-97). Faculty dislike the (printed) universal date style and ask for a variety of date print options (masks). Must address undated entries throughout logic in reports Sort capability in Summary of Items display needed Moved dates to the top of screen so they are difficult to miss. Monitor Made rules about repeating similar entries with different dates. Start and End Date fields offer 3 defaults (x-present), a range (x-x), or single date (x). Manipulate print blocks, citation style. Multiple years for publications do not print – use most recent year. Added as many variations for month/season combinations as were encountered. Appropriate Names Unique entry of publications Faculty change names Faculty vary use of full names or initials Faculty omit names with citations / may care about author order (or not) Faculty do not participate in ‘linking’ of publications (at KU) Faculty insist upon name used at the time of publication. Scan for name changes and confirm by email – faculty have provided date spans for different names. No names on CV? Do sample searches on Internet, etc. Follow names/abbreviations provided in the original CV When faculty don’t list their own names, they often list co-authors in a (with…) clause, and author order is unclear. Generally, we list the faculty name first – and they must edit / re-order. Some disciplines don’t care about name order. In humanities CVs, faculty seldom give their own name (few multi-authored publications.) Rules – vary by discipline, school, and individual. In the sciences, social sciences, education and the professional schools (not law,) first author (often) implies most effort. Editors nearly always listed alphabetically. Appropriate Names (cont’d) Extensive lists of authors NSF/NIH Biosketch format In sciences, all authors are to be listed. Exception: faculty publishing in collaboration groups (1,000+members), where we may opt to use name of the collaboration group +KU author name. Varies by discipline. Note: some online bibliographic tools truncate the list of authors, some return a full list (e.g., EndNote) APA style – abbreviated first, middle name; full last name. Punctuation Key ‘.’ with initials in the data entry for consistent citation formatting User Interface Issue: (Re)arranging authors is burdensome if more than 4 names. Associate with name field: student contributors/faculty collaborators Flag. Useful for collaboration analysis. Important to faculty who include ‘*’ and other symbols in citations to denote student level or student contributions. Field/Flag. Faculty collaborators home institution required on NSF/NIH form How to approach a new vitae… Oftentimes, activities are intermingled on a vitae • Professional, University, Public Service • Academic/Scholarly vs. Service • Awards, Honors, Grants • Publications This requires data entry workers to determine the appropriate activity type before beginning any data entry work! Additionally, the following must be considered: 1. Difficult publication citations 2. Oddball information (or what appears to be) 3. Assigning ‘Peer-Reviewed’ status to publications/presentations varies by discipline, within disciplines How to approach a new vitae…(cont’d) Activity Roles (ex. chair-section head, adjudicator, judge, external evaluator, external review, reviewer) 5. University vs. College vs. Department Service 6. Activity while a Graduate Student 7. Extensive formatting rules 8. Googling for Information 9. Work History 10. Decide on capitalization style before loading/keying 11. Directed Student Learning Headings - ferret out what they mean 12. Not sure where something goes? Drop in Misc. screen – move later 4. Overall process items to consider: • Using .pdf docs or .pdf docs converted to WORD • Difficulties as information and CVs age • User Interface/Training Sticky-wickets Solutions Deans/Sponsors • Description of General Categories for reporting Department Chairs • • • • • Interpretations Standardization Decisions Citation Styles Annual Report Formats Additional Data Fields Faculty • Details, Instructions, Examples • Screen (user interface) improvements • User Documentation from comments Faculty Deliverables What faculty receive: o Numerous report/CV templates o Web page control o Annual Reports/P&T documents o NSF/NIH Biosketches, other award templates o Storage of syllabi, documents, and artifacts o Portal access compatible with different platforms Future Direction • KU Data entry completed 2014. Continued training and faculty support. Ongoing operations will require direct support of 2.5 to 3.0 FTE + minimal IR and IT staff support. • APUS Webpage and data warehouse feeds Questions? Contact Information Name: Enterprise: Address: Work: E-mail: Web: Name: Enterprise: Address: Work: E-mail: Web: Linda Mannering, Senior Principal Analyst and Project Manager, Office of Institutional Research and Planning University of Kansas, OIRP 1246 West Campus Road, Rm 339 Lawrence, KS 66045 (785) 864-4412 lmannering@ku.edu http://www.oirp.ku.edu Mauricia Blackwell, Manager, Faculty Data Research Faculty Human Resources and Administration American Public University System 111 W. Congress Street Charles Town, WV 25414 (304) 724-2853 mblackwell@apus.edu http://www.apus.edu