MSS – Hortonworks
Hadoop Services
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
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Document Title
Subtitle
Author
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
Sam Hopper, Lead MIS Consultant, MSS
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Justin Mullen
Email confirmation
31/03/14
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1.0
31/03/14
Final
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
Page 2 of 6
Sam Hopper, Lead MIS Consultant, MSS
31/03/2014
Service Description: MSS – Hortonworks Hadoop
Services
An overview of the G-Cloud Service (functional, non-functional)
MSS – Hortonworks Hadoop Services are related to the framework that allows for
the distributed processing of large data sets across clusters of commodity
computers using a simple programming model.
Hadoop is designed to scale up from single servers to thousands of machines,
each providing computation and storage. Rather than rely on hardware to deliver
high-availability, the framework itself is designed to detect and handle failures at
the application layer, thus delivering a highly-available service on top of a cluster
of computers, each of which may be prone to failures.
MSS – Hortonworks Hadoop Services provides clients with skills and capabilities
around the installation configuration and ongoing administration of an onpremises or cloud based Hadoop infrastructure.
Functional elements
 MSS would administer Hadoop services, changes configurations and
manage ongoing growth of a Hadoop Cluster.
 Deploy multiple clusters
 Resize a running cluster
 Insight into the state and performance across your cluster
 Interactive query & SQL
 Real-Time with NoSQL
 Manage metadata
 Tested at scale
 High availability
 Multi-workload
 Interoperates with your existing best of breed tools from existing data
centre partners and allows you to reuse team capabilities
 Workflow and scheduling
 Data access query
 Data integration Services
Non-functional elements
Not applicable
Information assurance –
Impact Level (IL) at
which the G-Cloud
Service is accredited to
Not applicable to services
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
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Sam Hopper, Lead MIS Consultant, MSS
31/03/2014
hold and process
information
Details of the level of
backup/restore and
disaster recovery that
will be provided
Not applicable to services
On-boarding and Offboarding
processes/scope etc.
Not applicable to services
Pricing (including unit
prices, volume discounts
(if any), data extraction
etc.)
Blended rate of £1000 per day.
Please refer to MSS SFIA Pricing Schedule for services day rates
Hosting/Service
management details
Not applicable to services
Service constraints (e.g.
maintenance windows,
level of customisation
permitted, schedule for
deprecation of
functionality/features
etc.)
Not applicable to services
Service Levels (e.g.
performance, availability,
support hours, severity
definitions etc.)
Not applicable to services
Financial recompense
model for not meeting
service levels
See Terms & Conditions
Training
Available according to customer requirements
Ordering and invoicing
process
Orders to be received following detailed discussion between customer and
supplier as to the precise scope of services to be provided. Various
models are available, including Time & Materials, Fixed Price, Capped etc.
To be confirmed in the order confirmation. Invoicing monthly, according
to a schedule to be agreed with the customer.
Termination terms - By
consumers (i.e.
consumption)
1 month’s written notice or terms as agreed with G-cloud. No penalty
costs for termination other than the fees due during the termination
period. See Terms and Conditions.
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
Page 4 of 6
Sam Hopper, Lead MIS Consultant, MSS
31/03/2014
Termination terms - By
the Supplier (removal of
the G-Cloud Service)
See Terms & Conditions
Data restoration /
service migration
Not applicable to services
Consumer
responsibilities
To be determined for each order, in agreement with the customer
Technical requirements
(service dependencies
and detailed technical
interfaces, e.g. client side
requirements,
bandwidth/latency
requirements etc.)
To be determined for each order, in agreement with the customer
Details of any trial
service available.
Not applicable to services
Why MSS?
MSS was established in 2008 with the goal of enabling organisations involved in (or getting involved in)
Outsourcing, Shared Services, Corporate Performance, and large scale business change to “make better
decisions”.
The company is privately owned, has been trading for 5 years and experienced continued growth year on
year with just under 10 permanent staff and more than 30+ Industry and Subject Matter Experts.
MSS can count many well-known names across both the Public and Private sector. Clients include Scottish
Enterprise, Skills Development Scotland, Ordnance Survey, AstraZeneca and Unisys.
MSS delivers high quality advice, services and guidance for continuous improvement with a unique
combination of expert industry knowledge and innovative cloud-based solutions that complement our
service offerings. We bring together:

Subject matter expertise that spans contract design, contract management, transition
management, service delivery, service integration, relationship management, performance
management and governance;

Significant service delivery, solution design and service partner selection experience (in the capacity
of trusted advisor), and

Innovative supporting technology platforms to aid with the discovery, design, and management and
governance of the ongoing projects, services and supplier relationships.
MSS is independent. MSS does work with a variety of service providers, both directly and at the request of
clients, to assist them with introducing governance (service delivery and PPM), enhancing their service
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
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Sam Hopper, Lead MIS Consultant, MSS
31/03/2014
offerings and management of their performance. This provides MSS with clarity on how service providers
operate, where and how benefits can be realised and a deep understanding of their service offerings.
All technology used is delivered from the Cloud, on a Software-as-a-Service basis. This removes the need for
software installation (other than a standard browser) and associated hardware, database and support costs,
enabling the systems to be up and running with maximum efficiency.
Service Definition for G-Cloud V
MSS – Hortonworks Hadoop Services
Page 6 of 6
Sam Hopper, Lead MIS Consultant, MSS
31/03/2014