The Next Generation Digital Hotel
Using Intel-based solutions to deliver engaging, high value guest
experiences…from booking to checkout
February 2014
Copyright 2014 Intel® Corporation. All rights reserved.
The New Digitally Savvy Traveler
The new digitally-savvy
traveler makes more trips,
plans them on the spur of the
moment and ends up spending
nearly a third more.
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The Next-Generation Digital Hotel
Deploying the right technology to achieve the highest occupancy
rates, maintain the best cost-structures and deliver the guest
experiences that result in loyalty and word of mouth.
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Connected, Intelligent Solutions
Succeeding in a hospitality market that’s more competitive, more
global and—most of all—more digital has hoteliers of all kinds
paying renewed attention to technology.
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Addressing Top Challenges in Hotels
 Enhancing the Guest Experience – Up-to-date amenities and services to
attract more of today’s digitally-savvy travelers
 Increasing RevPAR– Driving the customer loyalty and repeat business
to increase Revenue Per Available Room
 Lowering Costs/Enhancing Efficiencies– addressing the high fixed costs,
especially energy and housekeeping
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POS: Integrated and Mobile
Maximizing Performance
At a Key Guest Touchpoint
 Streamlining guest check-in
 Managing guest loyalty information
 Tracking inventory and pricing
A New Generation of Mobile POS Solutions
POS capabilities can be implemented on tablets,
smartphones and other mobile devices, integrate
with systems for accounting, inventory
management, pricing, purchasing and more.
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Digital Signage
Attracting customer attention
 Replacing posters and static signs
 Easy to update content – meet changing
business requirements
 Implement anywhere on the property: checkin, concierge, gym, conference center
Cloud-based content management via the Intel® Retail
Client Manager (RCM) makes it easy to distribute content
and messaging—including paid advertising—getting the
right information in front of the right people at the right
time.
.
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Security & Surveillance
Digital technology has transformed
video surveillance
 Image quality is much higher
 View security footage on any device
 Integration with other systems
 Video analytics
Because the footage is now digital, it can be viewed on
any device that is linked to the network. You can see the
security footage on any PC, laptop, tablet, smartphone,
etc.
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New Networked-attached Storage
More customer facing systems
increase data storage needs
A new generation of Network Attached
Storage Devices:
 Shared over a network
 Scale capacity easily
 Designed for non-technical users
This makes it easier and more cost-effective to provide
access to a central database to a wide range of
associates, partners, vendors, etc.—making it attractive
for hotels.
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Managing Content at Every Touchpoint
POS, Mobile POS, Kiosks, etc. — these are all « touchpoints »
 You need to get the right content at each touchpoint and
manage it over time
 Intel® Retail Client Manager: A solution for determining what
content should appear, when and for how long
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Gathering Anonymous Customer
Analytics
Gather information for planning and marketing:
 Optical sensors (i.e., a webcam)
 Analytics software — Intel® AIM Suite: gathering data on customer
demographics gender and age data
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Remote Management
 Digital touchpoints can be managed remotely
 Intel® AMT can fix a wide range of issues even when the operating
system is down
 KVM redirection—control signs remotely
 Proof-of-play
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Why an Intel-based Solution?
 Selection
 User Experience
 Total Cost of Ownership
 Enhanced Capabilities
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How We Work With You
 Identifying the role that new digital
technologies can play in your property
(e.g., increasing revenues, improving
efficiency, preventing losses, etc.)
 Tailoring the hardware, software and
services to meet your specific needs
 Creating a plan for implementation,
integration management /maintenance,
and analytics
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Thank You.