Service Charging Platform EMS (Entity Management System) Modules 0 Logging Agent 0 Monitoring Agent 0 Error Reporting Agent 0 Tracing Agent 0 Configuration Agent Customer Relationship Management (CRM) Modules 0 Plan Management 0 Account types (pre-paid or post-paid or combination) 0 Taxation rates 0 Available Billing Cycles 0 Charge Head definitions 0 Product Catalog Management 0 Manage Product Offerings 0 Bundled quota offerings 0 Manage Subscription Charges 0 Manage Plan Offerings 0 Plan Service Offerings 0 Plan Counter Offerings 0 Manage Bundled Offerings 0 Bundle Service Offerings 0 Bundle Counter Offerings 0 Value Added Service Offerings 0 Add-On Feature Offerings 0 Add-On Counter Offerings 0 Pricing Management Customer Relationship Management (CRM) 0 Offering Management 0 Customer Facing Service Offering 0 Counter Offering 0 Partner Offering 0 Customer Data Management 0 Customer Plan Management 0 Paying Party Management 0 Type Management (B2B, B2C, Enterprise) 0 Device Management 0 Billing Cycle Management 0 Contact Management 0 Create multiple contacts on-file 0 Payment method management 0 Keep multiple payment methods on file 0 Personalization 0 Preference Management 0 Payment preferences 0 Contact preferences 0 Language preferences 0 Invoice preferences 0 GUI Look and feel preferences Customer Relationship Management (CRM) 0 0 0 0 0 Service preferences Service features like ring-tones Contact method preferences Parental control or other preferences Customer Inventory Management (Logical / Physical / Network) 0 Subscription Management 0 Assign products to Subscribers 0 Plan Subscriptions 0 Bundle Subscriptions 0 Add-On Subscriptions 0 Value Added Services Subscriptions 0 Feature Subscriptions 0 Counter Offering subscriptions 0 Change Subscriptions 0 Prorations Customer Relationship Management (CRM) 0 Product Market Management 0 Define Markets and coverage areas 0 Customer Self-Serve Portal 0 Captive Portals 0 Web based captive portals 0 IVR based captive portals 0 SMS interface to Portals 0 IVR Interface to Portals 0 USSD Interface to Portals Customer Relationship Management (CRM) 0 Alerts and Notifications 0 Multiple Transport Methods 0 Email Alerts 0 SMS Alerts 0 IVR Alerts 0 Organizational Unit Management 0 Dunning and Churn Management 0 Lead Management 0 Campaign Management 0 Administration GUI Customer Relationship Management (CRM) Business Use Cases 0 Service Management 0 Define new services 0 Define service profiles 0 Define CDR formats 0 Plans Management 0 Account types (pre-paid or post-paid or combination) 0 Taxation rates 0 Available Billing Cycles 0 Charge Head definitions 0 Offering Management 0 Manage Service Offerings 0 Service Profiles 0 Manage Counter Offerings 0 Total Units and Sub-Units 0 Sub-Units initialization frequency 0 Matching Criteria 0 0 Based on Destination or Request-URI Based on Time of Day Customer Relationship Management (CRM) 0 Manage Product Catalog 0 Manage Subscription Charges 0 Bundled Service Offerings 0 Bundled Counter Offerings 0 0 0 Add-On Service Bundles Add-On feature bundles Add-On Counter Offerings 0 Customer Management 0 Define new paying party accounts 0 Type Management (B2B, B2C, Enterprise) 0 Define new using party accounts within paying party accounts 0 Identity Management 0 Type Management (Main Account, Subsidiary Account) 0 0 0 0 0 0 0 username / passwords Mac Addresses IP Addresses PublicIDs PrivateIDs ANI/Calling numbers PIN Numbers 0 0 0 Device Management Billing Cycle Management Contact Management 0 Payment method management 0 Create multiple contacts on-file 0 Keep multiple payment methods on file Customer Relationship Management (CRM) 0 Personalization 0 Preference Management 0 0 0 0 0 Payment preferences Contact preferences Language preferences Invoice preferences GUI Look and feel preferences 0 0 0 Service features like ring-tones Contact method preferences Parental control or other preferences 0 Service preferences 0 Assign Inventory (Logical / Physical / Network) 0 Subscription Management 0 Assign products to Subscribers 0 Plan Subscriptions 0 Bundle Subscriptions 0 Add-On Subscriptions 0 0 0 0 Value Added Services Subscriptions Feature Subscriptions Counter Offering subscriptions Change Subscriptions 0 Inventory Management 0 Logical Inventory 0 DID Numbers 0 Physical Inventory 0 Network Inventory 0 CPEs 0 IP Addresses 0 BRAS Ports Customer Relationship Management (CRM) 0 Portals 0 0 0 0 0 0 0 Subscriber Self-Serve Agent Self-Serve Franchisee / Partner Self-Serve Vendor / Supplier Self-Serve Customer Service Representative Administrator Interfaces 0 Web based 0 SMS based 0 IVR based 0 Captive Portals 0 Web based captive portals 0 IVR based captive portals 0 Alerts and Notifications 0 Multiple Transport Methods 0 Email Alerts 0 SMS Alerts 0 IVR Alerts Converged Billing Modules 0 Account Balance Management 0 Subscription Charges 0 Balance Transfer 0 Charges 0 Limitations 0 Credit Reservation and Refund 0 Rated Service Charge 0 Balance Adjustment 0 Payments 0 Credit Limit Management 0 Balance Expiry Management 0 Services 0 Create as many services and their offerings 0 Corporate Billing and Enterprise Accounts 0 Multiple using parties under a single paying party Converged Billing 0 Payment Processing 0 Voucher Redemption 0 Support for multiple voucher systems 0 Subscriber wise failed recharge attempt count 0 Plan Selection based on PIN 0 Maximum Balance Check 0 Service Credit Redemption 0 Interface with Franchisee Self-Care portal 0 Interfaces with SMS and IVR gateways 0 Open API for integration of payment kiosks 0 Offline Payment 0 PoS Integration 0 CSR portal integration 0 Online Payment 0 Payment gateway integration 0 Paypal / Money Booker other such gateways support 0 Extensible online payment gateway integration 0 Automatic payment triggers in real-time 0 Interface with service management systems for automatic resumption of services Converged Billing 0 Billing Cycles 0 Flexible management of billing cycles 0 Daily Cycle 0 Weekly Cycle (Any of the seven days) 0 Monthly Cycle (Any of the 31 days) 0 Quarterly Cycle 0 Yearly Cycle 0 Others 0 Support for perpetual services 0 Subscription Model 0 Support for base subscription of each using party for each service 0 Bundled services with Plan level subscription charges 0 Support for Service add-ons 0 Extra features 0 Higher QoS 0 Support for Resource add-ons 0 Extra Resources 0 Support for Counter add-ons 0 Extra Duration 0 Extra Usage 0 Extra Events Converged Billing 0 Subscription Charges 0 Automatic billing cycle processing 0 Base service subscriptions 0 Subscribed Add-Ons 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Service Add-Ons Value Added Services Resource Add-Ons Counter Add-Ons Line Rents Amortized charges (charges that stop after amount has been debited) Counter instances refresh on charging system Prorated charges for mid-cycle subscriptions and changes Activation charges Non-default charges for individual subscribers Approval workflows for non-default charge authorization Rule based deduction based on Subscriber’s life cycle Charging Priority Charging Retries Late Payment Charges Cancellation Charges Converged Billing 0 Rated Service Charges 0 Interface with Charging and Rating engine for real-time rated service charges 0 Detailed Sub-Invoicing for each CDR 0 Service Management events upon balance depletion 0 CBS-009 Invoicing and Financials 0 Separation of pre-paid and postpaid subscribers 0 Automatic Invoice generation 0 Sending of invoice as per customer preference 0 Email 0 Printing 0 Flexible skin based interface for invoice formatting 0 Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice 0 Detailed reporting for aging and dunning etc. 0 Detailed interface for export to external accounting and financial systems Converged Billing Modules 0 Miscellaneous Adjustments 0 Interface in CSR portal to post adjustments 0 Support for work flow definition for approval process 0 Detailed classification of all adjustments into charge heads 0 Service Management interfaces for blocking / resuming services 0 Non-Usage Charges 0 Detailed definition of non-usage charges 0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations) 0 Consolidated reporting on invoices 0 Subscriber State Management 0 Rule based life cycle for Subscribers 0 Voluntary blocked subscribers 0 Unsubscribed users and pay as you go plans 0 Unsubscribed user authentication 0 PIN based signup 0 Partner Subscriber Manager 0 Subscription based plans (hour pass, day pass, week pass and so on) Converged Billing 0 Promotions 0 Campaign Management 0 Support for most complex rule definition using work flow languages for 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 passing on bonuses to matching customers Promo-code management Published and individual promo-code support Integration with Customer self-serve portal Multiple possible bonuses and benefits Extra cash bonus Extra counter bonus Extra duration Extra usage Extra events Higher sub-totals Extra Item Bonus (To be manually shipped) Lower or zero subscription charges for a defined period Cross service bonuses Detailed tracking of issues bonuses Cost of sales analysis for issued bonuses Detailed tracking of each issued bonus to applicable campaign Converged Billing 0 Virtual Operators Management 0 Manage Virtual Operators 0 Account Balance Management for Virtual Operators 0 Invoicing and Payments 0 Self-Serve Portal 0 Product Management 0 Rate Management 0 Subscriber Management 0 Subscription Management 0 Reporting 0 Multiple Currencies Converged Billing 0 Taxation 0 Payment based taxes 0 Unlimited payment taxes supported 0 Tax exemptions record for individual subscribers 0 Usage based taxes 0 Tax deduction on subscription charges 0 Tax deduction on rated service charges 0 Charge head based flexible taxation policy 0 Allowing tax exemption on some services 0 Interface for Charging and other engines to pull taxation rates 0 Multiple Service Billing 0 Charge Head Management 0 Charge Head Group Management 0 Charge Head Management 0 Administration GUI Converged Billing Business Use Cases 0 Multiple Services 0 Corporate Billing and Enterprise Accounts 0 Account Balance Management 0 0 0 0 0 0 0 0 0 0 0 Create as many services and their offerings Multiple using parties under a single paying party Subscription Charges Balance Transfer Credit Reservation and Refund Rated Service Charge Balance Adjustment Payments Credit Limit Management Automatic Payment processing triggers Payment Processing 0 Voucher Redemption 0 Service Credit Redemption 0 0 Support for multiple voucher systems 0 0 0 Interface with Franchisee Self-Care portal Interfaces with SMS and IVR gateways Open API for integration of payment kiosks Offline Payment 0 0 0 Online Payment 0 0 0 0 0 PoS Integration CSR portal integration Payment gateway integration Paypal / Money Booker other such gateways support Extensible online payment gateway integration Automatic payment triggers in real-time Interface with service management systems for automatic resumption of services Converged Billing 0 0 Billing Cycles 0 0 Flexible management of billing cycles Support for perpetual services 0 0 0 Support for base subscription of each using party for each service Bundled services with Plan level subscription charges Support for Service add-ons 0 Extra features 0 Higher QoS Support for Resource add-ons 0 Extra Resources Support for Counter add-ons 0 Extra Duration 0 Extra Usage 0 Extra Events Subscription Model 0 0 0 Subscription Charges 0 Automatic billing cycle processing 0 Base service subscriptions 0 Subscribed Add-Ons 0 0 0 0 0 Line Rents 0 0 0 0 0 0 0 Service Add-Ons Value Added Services Resource Add-Ons Counter Add-Ons Amortized charges (charges that stop after amount has been debited) Interface with service management elements to block services if needed Counter instances refresh on charging system. Prorated charges for mid-cycle subscriptions and changes Activation charges Non-default charges for individual subscribers 0 Approval workflows for non-default charge authorization Rule based deduction based on Subscriber's life cycle Converged Billing 0 Rated Service Charges 0 Interface with Charging and Rating engine for real-time rated service charges 0 Detailed Sub-Invoicing for each CDR 0 Service Management events upon balance depletion 0 Invoicing and Financials 0 Separation of pre-paid and postpaid subscribers 0 Automatic Invoice generation 0 Sending of invoice as per customer preference 0 Email 0 Printing 0 Flexible skin based interface for invoice formatting 0 Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice 0 Detailed reporting for aging and dunning etc. 0 Detailed interface for export to external accounting and financial systems 0 Miscellaneous Adjustments 0 0 0 0 Interface in CSR portal to post adjustments Support for work flow definition for approval process Detailed classification of all adjustments into charge heads Service Management interfaces for blocking / resuming services Converged Billing 0 Non-Usage Charges 0 Detailed definition of non-usage charges 0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations) 0 Consolidated reporting on invoices 0 Subscriber Life Cycle Management 0 Rule based life cycle for Subscribers 0 Voluntary blocked subscribers and subscriptions 0 Interface to service management systems for suspension / resumption of services 0 Unsubscribed users and pay as you go plans 0 Unsubscribed user authentication 0 PIN based signup 0 Partner Subscriber Manager 0 Subscription based plans (hour pass, day pass, week pass and so on) 0 Duration caps 0 Usage caps 0 Event caps 0 Bandwidth and other service profile settings Converged Billing 0 Promotions 0 0 0 0 Campaign Management Support for most complex rule definition using work flow languages for passing on bonuses to matching customers Promo-code management 0 Published and individual promo-code support 0 Integration with Customer self-serve portal Multiple possible bonuses and benefits 0 Extra cash bonus 0 Extra counter bonus 0 0 0 0 0 0 0 0 Lower or zero subscription charges for a defined period Cross service bonuses Detailed tracking of issues bonuses 0 Cost of sales analysis for issued bonuses 0 Detailed tracking of each issued bonus to applicable campaign Virtual Operators Management 0 0 0 0 0 Extra duration Extra usage Extra events Higher sub-totals Manage Virtual Operators Account Balance Management for Virtual Operators Invoicing and Payments Self-Serve Portal 0 Product Management 0 Rate Management 0 Subscriber Management 0 Subscription Management 0 Reporting Multiple Currencies 0 Manage customer balances, subscription charges, rated service charges in multiple currencies. Converged Billing 0 Taxation 0 Payment based taxes 0 Unlimited payment taxes supported 0 Tax exemptions record for individual subscribers 0 Usage based taxes 0 Tax deduction on subscription charges 0 Tax deduction on rated service charges 0 Charge head based flexible taxation policy 0 Allowing tax exemption on some services 0 Interface for Charging and other engines to pull taxation rates 0 Operational Support 0 Monitoring 0 Bulk Operations 0 Flexible Transactional API 0 Work Flows 0 Reporting 0 Text files based activity feeds Charging & Rating Engine Modules 0 0 0 0 Quota Manager Counter Type Management 0 Screen Units and Multiplier 0 Destination Matching Criteria 0 Service Level 0 Customer Specific Counter Management 0 Matching Criteria Management Matching Criteria is a powerful tool that allows to set parameters and rules for matching the counters with input as received from the network 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Absolute Time Calling Station Framed IP Realm Application Device Others extensible Counter Units Basis Counter Priority Management Proration Policy Management Sub-Unit Management Reset Interval Enforcement Type Subscription State Customer Destination Management 0 Counter Matching Charging & Rating Engine 0 Counter Instance Management 0 Create 0 Charge 0 Reset Sub-Unit 0 Reset All 0 Quota Transfer 0 Friend & Family Counters 0 Charging Function 0 Counter Charging 0 Monetary Charging 0 Connection Charges 0 Duration based charging 0 Usage based charging 0 Event based charging 0 Multiple rounding schemes for used units 0 Re-Rating application 0 Rate Sheet Management 0 Add Rate Sheet 0 Bulk Import Rate Sheet 0 Update Rate Sheet Charging & Rating Engine 0 Rating Function 0 Flat Rates 0 Time varying rates for duration, usage and events 0 Time of Day (Peak / Off-Peak) rates 0 Day of Week (Weekday / Weekend) rates 0 Day of Week / Time of Day 0 Holiday 0 Custom 0 Progressive rates for duration, usage and events 0 Authorization Function 0 Counter Matching 0 Rate Matching 0 Balance verification 0 Return of total allowed units of Duration, Usage or Events to enforcement point Charging & Rating Engine 0 Online Charging System 0 Multiple Charging Basis 0 Duration 0 Usage 0 Events 0 Multiple simultaneous charging for single session based on Duration and Usage 0 Reservation of Counter Units or monetary credit 0 Use of single customer balance for multiple concurrent sessions without credit risk 0 Change of tariff and change of counter support 0 Support for Radius or Diameter server 0 Service Denial based on time of day through rating engine Charging & Rating Engine 0 Interim Accounting Function 0 Real-Time charging of session on every interim on multiple basis 0 Duration 0 Usage 0 Functioning with or without unit reservation 0 Detailed sub-records for each session for counter and rating changes 0 Stop Accounting Function 0 Charging of Counters 0 Charging of Credit Account 0 Refund of unused counter and credit units Charging & Rating Engine 0 Special Numbers Management 0 Emergency Numbers 0 Calls to Emergency numbers succeed in all cases without user authentication or any other type of authorization 0 Assistance Numbers 0 Calls to special numbers like directory assistance numbers succeed after user authentication but without any credit checks 0 Forbidden Numbers 0 A list of numbers and prefixes that are specially forbidden system wide. Over rides any permission that may be available in the rate sheets 0 Hot-lining Numbers Charging & Rating Engine 0 A list of access numbers to which calls are always allowed even for unidentified subscribers and are not charged 0 Free Numbers / URIs 0 A list of numbers / URIs to which calls are allowed for free without charging but only available to identified subscribers 0 Toll Free Numbers 0 A list of incoming numbers with a Rate Adjustment to the standard per minute rate on the call Charging & Rating Engine 0 Charging Policy Management 0 Minimum Chargeable Duration 0 Rounding Intervals 0 Rate Multipliers 0 Default Rates 0 Usage Blocks (MB, GB) 0 Minimum Balance 0 Reconciliation Lite 0 Reconciliation with secondary CDR sources 0 Mediation Lite A CDR Mediation application that parses text based CDRs and gives to Charging Applications for Accounting 0 Administration GUI Charging & Rating Engine Business Use Cases 0 Bundled Quotas 0 Fair-Usage Policies 0 Sub-Interval Restrictions 0 Progressive Rates 0 Bill Shock Prevention Charging & Rating Engine 0 Charging 0 Counter Charging 0 0 0 0 0 Counters for specific destinations Counters for specific time slots Fair-usage thresholds for counters Higher frequency sub-units like daily or weekly limits within a monthly counter Friend n Family and other user specific counters 0 0 Work flows for arbitrary business logic to allow setting such counters Interface with subscriber self-serve 0 Monetary Charging 0 Connection Charges 0 Duration based charging 0 Usage based charging 0 Event based charging 0 Multiple rounding schemes for used units 0 Re-Rating application 0 Rating 0 Time varying rates for duration, usage and events 0 Progressive rates for duration, usage and events 0 Hooks for arbitrary rating schemes 0 Rating Classes 0 Hooks for arbitrary rules definition for rating classes Charging & Rating Engine 0 Prefix Matching for counters or rating 0 Longest Prefix matching 0 Exact Prefix matching 0 Substring matching 0 Start string matching 0 Others definable through hooks 0 Authorization Application 0 Counter Matching 0 Rate Matching 0 Balance verification 0 Return of total allowed units of Duration, Usage or Events to enforcement point 0 Unit Reservation or Online Charging (OCS) Application 0 Multiple Charging Basis 0 Duration 0 Usage 0 Events 0 0 0 0 0 0 Multiple simultaneous charging for single session based on Duration and Usage Reservation of Counter Units or monetary credit Use of single customer balance for multiple concurrent sessions without credit risk Change of tarriff and change of counter support Support for Radius or Diameter server Service Denial based on time of day through rating engine Charging & Rating Engine 0 Interim Accounting Application 0 Real-Time charging of session on every interim on multiple basis 0 Duration 0 Usage 0 Functioning with or without unit reservation 0 Detailed sub-records for each session for counter and rating changes 0 Stop Accounting Application 0 Refund of unused counter and credit units 0 Revenue Assurance 0 Reconciliation with secondary CDR sources 0 Credit Control 0 Real-Time interface to account balance management 0 Real-Time interface to taxation 0 Comprehensive alerting Voucher Management System Modules 0 Voucher Generation 0 Franchisee PIN Dispensation 0 Sell PINs to Franchisee 0 Redeem PINs 0 PIN Life Cycle Management 0 Mark as Lost/Stolen 0 Cost of Sales Module 0 Abuse protection Voucher Management System Business Use Cases 0 0 0 0 0 0 0 0 0 0 Generate new PINs Transfer encrypted PINs to live server Generate secure files with plain text PINs for printing Allocate PINs to Franchisees Sell PINs to Franchisees Activate individual PINs Redeem PINs Purge PINs Mark as Lost/Stolen Abuse protection Franchisee Management System Modules 0 Manage Franchisees 0 Contact Info 0 Credit Limits 0 Discount Percentages 0 Portal Access 0 Sell Vouchers 0 Sales Returns 0 Allocate Vouchers 0 Allocate Vouchers 0 Activate Vouchers 0 Allocate Inventory 0 Service Credit 0 Franchisee Reseller Network 0 Enables a Franchisee to act as a distributor and create other reseller franchisees under its own tree. Can be used for Service Credit distribution or new account activation Franchisee Management System 0 Account Balance Management 0 Multiple Administrator 0 Commission Calculation 0 Real-Time Cost Accounting 0 Region Management 0 Franchisee Self-Serve GUI 0 Redeem Service Credit into Subscriber Account 0 Transfer Service Credit to other Franchisees 0 Create New Subscribers 0 Sell Inventory to Subscriber 0 Administration GUI Franchisee Management System Business Use Cases 0 Manage Franchisees 0 0 0 0 Contact Info Credit Limits Discount Percentages Portal Access 0 Sell Vouchers 0 Sales Returns 0 0 0 0 0 Allocate Vouchers Allocate Inventory Sell Service Credit Receive Payments Franchisee Self-Serve 0 Redeem Service Credit into Subscriber Account 0 Transfer Service Credit to other Franchisees 0 Create New Subscribers 0 Sell Inventory to Subscribers Mediation System Modules 0 Data Collection 0 FTP Application 0 Format Conversion 0 Text Files 0 Supported CDR formats for variety of industry leading Gateways & Switches including 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Nortel Siemens Huawei Clarent Nextone Cisco MERA Alcatel-Lucent Ericsson Avaya Vocaltech SNOM Sonus Teles Other NGN Switches Customized Parser (For generic customization/parsing of text based CDRs) Mediation System 0 CDR Correlation & Merging 0 Based on different Charging Identifiers (ICIDs) 0 Rules Based 0 Filtration Rules 0 Garbage CDRs removal 0 Out of bound values 0 Incomplete records 0 Auto Correction Rules 0 Date Time format conversion 0 Time zone conversion 0 Mappings from one list to other 0 Number Rewriting 0 Dialed Prefixes 0 International Prefixes 0 Premium Numbers 0 On-Net calls Mediation System 0 Per Source Rules 0 Source Identifiers 0 Filtration, Correction and Rewriting rules 0 Dispatching mechanisms 0 Text Files based 0 CSV 0 XML 0 JSON 0 Web Service 0 http 0 https 0 Multiple database system calls 0 0 0 0 0 Oracle MySQL MS-SQL Server Database Streams Oracle Streams 0 Reconciliation 0 Missing on origin 0 Missing on destination 0 Different Duration 0 Different Time of Call 0 Different QoS parameters Interconnect Billing Modules 0 Vendor Management 0 0 0 0 Enables the operator to define all types of vendors including terminators 0 Contact Management 0 Contract Management Connectivity management Enables an operator to define network connectivity related information for the vendors 0 Trunk & Identity Management 0 Capacity Management 0 Capability Matching Function Customer Management Enables the operator to define its B2B customers which could be Service Providers, Enterprise or other wholesale providers 0 Contact Management 0 Contract Management 0 Identity Management Currency Management Customer Accounting Interconnect Billing 0 Vendor Accounting 0 Payments Processing 0 Re-Rating 0 Invoicing, Payments and Netting 0 CDR Reconciliation 0 Dispute Management and Adjustments 0 Trunk Charges Interconnect Billing 0 Customer Self-Serve GUI 0 Vendor Self-Serve GUI 0 Vendor Concurrency Management 0 Vendor Capability Management 0 Customer Concurrency Management 0 Customer Capability Management 0 Administration GUI Interconnect Billing Business Use Cases 0 Vendor Management 0 Contract Management 0 Contact Management 0 Trunk Group and Connectivity management 0 Rate Sheets Management 0 Charging and Rating 0 Re-Rating 0 Invoicing, Payments and Netting 0 Reconciliation 0 Dispute Management and Adjustments