Service Charging Platform

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Service Charging
Platform
EMS
(Entity Management System)
Modules
0 Logging Agent
0 Monitoring Agent
0 Error Reporting Agent
0 Tracing Agent
0 Configuration Agent
Customer Relationship
Management (CRM)
Modules
0 Plan Management
0 Account types (pre-paid or post-paid or combination)
0 Taxation rates
0 Available Billing Cycles
0 Charge Head definitions
0 Product Catalog Management
0 Manage Product Offerings
0 Bundled quota offerings
0 Manage Subscription Charges
0 Manage Plan Offerings
0 Plan Service Offerings
0 Plan Counter Offerings
0 Manage Bundled Offerings
0 Bundle Service Offerings
0 Bundle Counter Offerings
0 Value Added Service Offerings
0 Add-On Feature Offerings
0 Add-On Counter Offerings
0 Pricing Management
Customer Relationship
Management (CRM)
0 Offering Management
0 Customer Facing Service Offering
0 Counter Offering
0 Partner Offering
0 Customer Data Management
0 Customer Plan Management
0 Paying Party Management
0 Type Management (B2B, B2C, Enterprise)
0 Device Management
0 Billing Cycle Management
0 Contact Management
0 Create multiple contacts on-file
0 Payment method management
0 Keep multiple payment methods on file
0 Personalization
0 Preference Management
0 Payment preferences
0 Contact preferences
0 Language preferences
0 Invoice preferences
0 GUI Look and feel preferences
Customer Relationship
Management (CRM)
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Service preferences
Service features like ring-tones
Contact method preferences
Parental control or other preferences
Customer Inventory Management (Logical / Physical / Network)
0 Subscription Management
0 Assign products to Subscribers
0 Plan Subscriptions
0 Bundle Subscriptions
0 Add-On Subscriptions
0 Value Added Services Subscriptions
0 Feature Subscriptions
0 Counter Offering subscriptions
0 Change Subscriptions
0 Prorations
Customer Relationship
Management (CRM)
0 Product Market Management
0 Define Markets and coverage areas
0 Customer Self-Serve Portal
0 Captive Portals
0 Web based captive portals
0 IVR based captive portals
0 SMS interface to Portals
0 IVR Interface to Portals
0 USSD Interface to Portals
Customer Relationship
Management (CRM)
0 Alerts and Notifications
0 Multiple Transport Methods
0 Email Alerts
0 SMS Alerts
0 IVR Alerts
0 Organizational Unit Management
0 Dunning and Churn Management
0 Lead Management
0 Campaign Management
0 Administration GUI
Customer Relationship
Management (CRM)
Business Use Cases
0 Service Management
0 Define new services
0 Define service profiles
0 Define CDR formats
0 Plans Management
0 Account types (pre-paid or post-paid or combination)
0 Taxation rates
0 Available Billing Cycles
0 Charge Head definitions
0 Offering Management
0 Manage Service Offerings
0 Service Profiles
0 Manage Counter Offerings
0 Total Units and Sub-Units
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Sub-Units initialization frequency
0 Matching Criteria
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Based on Destination or Request-URI
Based on Time of Day
Customer Relationship
Management (CRM)
0 Manage Product Catalog
0 Manage Subscription Charges
0 Bundled Service Offerings
0 Bundled Counter Offerings
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Add-On Service Bundles
Add-On feature bundles
Add-On Counter Offerings
0 Customer Management
0 Define new paying party accounts
0 Type Management (B2B, B2C, Enterprise)
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Define new using party accounts within paying party accounts
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Identity Management
0 Type Management (Main Account, Subsidiary Account)
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username / passwords
Mac Addresses
IP Addresses
PublicIDs
PrivateIDs
ANI/Calling numbers
PIN Numbers
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Device Management
Billing Cycle Management
Contact Management
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Payment method management
0 Create multiple contacts on-file
0 Keep multiple payment methods on file
Customer Relationship
Management (CRM)
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Personalization
0 Preference Management
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Payment preferences
Contact preferences
Language preferences
Invoice preferences
GUI Look and feel preferences
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Service features like ring-tones
Contact method preferences
Parental control or other preferences
0 Service preferences
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Assign Inventory (Logical / Physical / Network)
0 Subscription Management
0 Assign products to Subscribers
0 Plan Subscriptions
0 Bundle Subscriptions
0 Add-On Subscriptions
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Value Added Services Subscriptions
Feature Subscriptions
Counter Offering subscriptions
Change Subscriptions
0 Inventory Management
0 Logical Inventory
0 DID Numbers
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Physical Inventory
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Network Inventory
0 CPEs
0 IP Addresses
0 BRAS Ports
Customer Relationship
Management (CRM)
0 Portals
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Subscriber Self-Serve
Agent Self-Serve
Franchisee / Partner Self-Serve
Vendor / Supplier Self-Serve
Customer Service Representative
Administrator
Interfaces
0 Web based
0 SMS based
0 IVR based
0 Captive Portals
0 Web based captive portals
0 IVR based captive portals
0 Alerts and Notifications
0 Multiple Transport Methods
0 Email Alerts
0 SMS Alerts
0 IVR Alerts
Converged Billing
Modules
0 Account Balance Management
0 Subscription Charges
0 Balance Transfer
0 Charges
0 Limitations
0 Credit Reservation and Refund
0 Rated Service Charge
0 Balance Adjustment
0 Payments
0 Credit Limit Management
0 Balance Expiry Management
0 Services
0 Create as many services and their offerings
0 Corporate Billing and Enterprise Accounts
0 Multiple using parties under a single paying party
Converged Billing
0 Payment Processing
0 Voucher Redemption
0 Support for multiple voucher systems
0 Subscriber wise failed recharge attempt count
0 Plan Selection based on PIN
0 Maximum Balance Check
0 Service Credit Redemption
0 Interface with Franchisee Self-Care portal
0 Interfaces with SMS and IVR gateways
0 Open API for integration of payment kiosks
0 Offline Payment
0 PoS Integration
0 CSR portal integration
0 Online Payment
0 Payment gateway integration
0 Paypal / Money Booker other such gateways support
0 Extensible online payment gateway integration
0 Automatic payment triggers in real-time
0 Interface with service management systems for automatic resumption of
services
Converged Billing
0 Billing Cycles
0 Flexible management of billing cycles
0 Daily Cycle
0 Weekly Cycle (Any of the seven days)
0 Monthly Cycle (Any of the 31 days)
0 Quarterly Cycle
0 Yearly Cycle
0 Others
0 Support for perpetual services
0 Subscription Model
0 Support for base subscription of each using party for each service
0 Bundled services with Plan level subscription charges
0 Support for Service add-ons
0 Extra features
0 Higher QoS
0 Support for Resource add-ons
0 Extra Resources
0 Support for Counter add-ons
0 Extra Duration
0 Extra Usage
0 Extra Events
Converged Billing
0 Subscription Charges
0 Automatic billing cycle processing
0 Base service subscriptions
0 Subscribed Add-Ons
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Service Add-Ons
Value Added Services
Resource Add-Ons
Counter Add-Ons
Line Rents
Amortized charges (charges that stop after amount has been debited)
Counter instances refresh on charging system
Prorated charges for mid-cycle subscriptions and changes
Activation charges
Non-default charges for individual subscribers
Approval workflows for non-default charge authorization
Rule based deduction based on Subscriber’s life cycle
Charging Priority
Charging Retries
Late Payment Charges
Cancellation Charges
Converged Billing
0 Rated Service Charges
0 Interface with Charging and Rating engine for real-time rated
service charges
0 Detailed Sub-Invoicing for each CDR
0 Service Management events upon balance depletion
0 CBS-009 Invoicing and Financials
0 Separation of pre-paid and postpaid subscribers
0 Automatic Invoice generation
0 Sending of invoice as per customer preference
0 Email
0 Printing
0 Flexible skin based interface for invoice formatting
0 Flexible rules to club CDRs into sub-invoices to show as a
single line item in main invoice
0 Detailed reporting for aging and dunning etc.
0 Detailed interface for export to external accounting and
financial systems
Converged Billing
Modules
0 Miscellaneous Adjustments
0 Interface in CSR portal to post adjustments
0 Support for work flow definition for approval process
0 Detailed classification of all adjustments into charge heads
0 Service Management interfaces for blocking / resuming services
0 Non-Usage Charges
0 Detailed definition of non-usage charges
0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations)
0 Consolidated reporting on invoices
0 Subscriber State Management
0 Rule based life cycle for Subscribers
0 Voluntary blocked subscribers
0 Unsubscribed users and pay as you go plans
0 Unsubscribed user authentication
0 PIN based signup
0 Partner Subscriber Manager
0 Subscription based plans (hour pass, day pass, week pass and so on)
Converged Billing
0 Promotions
0 Campaign Management
0 Support for most complex rule definition using work flow languages for
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passing on bonuses to matching customers
Promo-code management
Published and individual promo-code support
Integration with Customer self-serve portal
Multiple possible bonuses and benefits
Extra cash bonus
Extra counter bonus
Extra duration
Extra usage
Extra events
Higher sub-totals
Extra Item Bonus (To be manually shipped)
Lower or zero subscription charges for a defined period
Cross service bonuses
Detailed tracking of issues bonuses
Cost of sales analysis for issued bonuses
Detailed tracking of each issued bonus to applicable campaign
Converged Billing
0 Virtual Operators Management
0 Manage Virtual Operators
0 Account Balance Management for Virtual Operators
0 Invoicing and Payments
0 Self-Serve Portal
0 Product Management
0 Rate Management
0 Subscriber Management
0 Subscription Management
0 Reporting
0 Multiple Currencies
Converged Billing
0 Taxation
0 Payment based taxes
0 Unlimited payment taxes supported
0 Tax exemptions record for individual subscribers
0 Usage based taxes
0 Tax deduction on subscription charges
0 Tax deduction on rated service charges
0 Charge head based flexible taxation policy
0 Allowing tax exemption on some services
0 Interface for Charging and other engines to pull taxation rates
0 Multiple Service Billing
0 Charge Head Management
0 Charge Head Group Management
0 Charge Head Management
0 Administration GUI
Converged Billing
Business Use Cases
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Multiple Services
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Corporate Billing and Enterprise Accounts
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Account Balance Management
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Create as many services and their offerings
Multiple using parties under a single paying party
Subscription Charges
Balance Transfer
Credit Reservation and Refund
Rated Service Charge
Balance Adjustment
Payments
Credit Limit Management
Automatic Payment processing triggers
Payment Processing
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Voucher Redemption
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Service Credit Redemption
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Support for multiple voucher systems
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Interface with Franchisee Self-Care portal
Interfaces with SMS and IVR gateways
Open API for integration of payment kiosks
Offline Payment
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Online Payment
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PoS Integration
CSR portal integration
Payment gateway integration
Paypal / Money Booker other such gateways support
Extensible online payment gateway integration
Automatic payment triggers in real-time
Interface with service management systems for automatic resumption of services
Converged Billing
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Billing Cycles
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Flexible management of billing cycles
Support for perpetual services
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Support for base subscription of each using party for each service
Bundled services with Plan level subscription charges
Support for Service add-ons
0 Extra features
0 Higher QoS
Support for Resource add-ons
0 Extra Resources
Support for Counter add-ons
0 Extra Duration
0 Extra Usage
0 Extra Events
Subscription Model
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Subscription Charges
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Automatic billing cycle processing
0 Base service subscriptions
0 Subscribed Add-Ons
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Line Rents
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Service Add-Ons
Value Added Services
Resource Add-Ons
Counter Add-Ons
Amortized charges (charges that stop after amount has been debited)
Interface with service management elements to block services if needed
Counter instances refresh on charging system.
Prorated charges for mid-cycle subscriptions and changes
Activation charges
Non-default charges for individual subscribers
0 Approval workflows for non-default charge authorization
Rule based deduction based on Subscriber's life cycle
Converged Billing
0 Rated Service Charges
0 Interface with Charging and Rating engine for real-time rated service charges
0 Detailed Sub-Invoicing for each CDR
0 Service Management events upon balance depletion
0 Invoicing and Financials
0 Separation of pre-paid and postpaid subscribers
0 Automatic Invoice generation
0 Sending of invoice as per customer preference
0 Email
0 Printing
0 Flexible skin based interface for invoice formatting
0 Flexible rules to club CDRs into sub-invoices to show as a single line item in main
invoice
0 Detailed reporting for aging and dunning etc.
0 Detailed interface for export to external accounting and financial systems
0 Miscellaneous Adjustments
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Interface in CSR portal to post adjustments
Support for work flow definition for approval process
Detailed classification of all adjustments into charge heads
Service Management interfaces for blocking / resuming services
Converged Billing
0 Non-Usage Charges
0 Detailed definition of non-usage charges
0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations)
0 Consolidated reporting on invoices
0 Subscriber Life Cycle Management
0 Rule based life cycle for Subscribers
0 Voluntary blocked subscribers and subscriptions
0 Interface to service management systems for suspension / resumption of
services
0 Unsubscribed users and pay as you go plans
0 Unsubscribed user authentication
0 PIN based signup
0 Partner Subscriber Manager
0 Subscription based plans (hour pass, day pass, week pass and so on)
0 Duration caps
0 Usage caps
0 Event caps
0 Bandwidth and other service profile settings
Converged Billing
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Promotions
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Campaign Management
Support for most complex rule definition using work flow languages for passing on bonuses to matching customers
Promo-code management
0 Published and individual promo-code support
0 Integration with Customer self-serve portal
Multiple possible bonuses and benefits
0 Extra cash bonus
0 Extra counter bonus
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0 Lower or zero subscription charges for a defined period
Cross service bonuses
Detailed tracking of issues bonuses
0 Cost of sales analysis for issued bonuses
0 Detailed tracking of each issued bonus to applicable campaign
Virtual Operators Management
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Extra duration
Extra usage
Extra events
Higher sub-totals
Manage Virtual Operators
Account Balance Management for Virtual Operators
Invoicing and Payments
Self-Serve Portal
0 Product Management
0 Rate Management
0 Subscriber Management
0 Subscription Management
0 Reporting
Multiple Currencies
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Manage customer balances, subscription charges, rated service charges in multiple currencies.
Converged Billing
0 Taxation
0 Payment based taxes
0 Unlimited payment taxes supported
0 Tax exemptions record for individual subscribers
0 Usage based taxes
0 Tax deduction on subscription charges
0 Tax deduction on rated service charges
0 Charge head based flexible taxation policy
0 Allowing tax exemption on some services
0 Interface for Charging and other engines to pull taxation rates
0 Operational Support
0 Monitoring
0 Bulk Operations
0 Flexible Transactional API
0 Work Flows
0 Reporting
0 Text files based activity feeds
Charging & Rating Engine
Modules
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Quota Manager
Counter Type Management
0 Screen Units and Multiplier
0 Destination Matching Criteria
0 Service Level
0 Customer Specific
Counter Management
0 Matching Criteria Management
Matching Criteria is a powerful tool that allows to set parameters and rules for matching the counters with input as
received from the network
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Absolute Time
Calling Station
Framed IP
Realm
Application
Device
Others extensible
Counter Units Basis
Counter Priority Management
Proration Policy Management
Sub-Unit Management
Reset Interval
Enforcement Type
Subscription State
Customer Destination Management
0 Counter Matching
Charging & Rating Engine
0 Counter Instance Management
0 Create
0 Charge
0 Reset Sub-Unit
0 Reset All
0 Quota Transfer
0 Friend & Family Counters
0 Charging Function
0 Counter Charging
0 Monetary Charging
0 Connection Charges
0 Duration based charging
0 Usage based charging
0 Event based charging
0 Multiple rounding schemes for used units
0 Re-Rating application
0 Rate Sheet Management
0 Add Rate Sheet
0 Bulk Import Rate Sheet
0 Update Rate Sheet
Charging & Rating Engine
0 Rating Function
0 Flat Rates
0 Time varying rates for duration, usage and events
0 Time of Day (Peak / Off-Peak) rates
0 Day of Week (Weekday / Weekend) rates
0 Day of Week / Time of Day
0 Holiday
0 Custom
0 Progressive rates for duration, usage and events
0 Authorization Function
0 Counter Matching
0 Rate Matching
0 Balance verification
0 Return of total allowed units of Duration, Usage or
Events to enforcement point
Charging & Rating Engine
0 Online Charging System
0 Multiple Charging Basis
0 Duration
0 Usage
0 Events
0 Multiple simultaneous charging for single session
based on Duration and Usage
0 Reservation of Counter Units or monetary credit
0 Use of single customer balance for multiple
concurrent sessions without credit risk
0 Change of tariff and change of counter support
0 Support for Radius or Diameter server
0 Service Denial based on time of day through rating
engine
Charging & Rating Engine
0 Interim Accounting Function
0 Real-Time charging of session on every interim on
multiple basis
0 Duration
0 Usage
0 Functioning with or without unit reservation
0 Detailed sub-records for each session for counter
and rating changes
0 Stop Accounting Function
0 Charging of Counters
0 Charging of Credit Account
0 Refund of unused counter and credit units
Charging & Rating Engine
0 Special Numbers Management
0 Emergency Numbers
0 Calls to Emergency numbers succeed in all cases
without user authentication or any other type of
authorization
0 Assistance Numbers
0 Calls to special numbers like directory assistance
numbers succeed after user authentication but
without any credit checks
0 Forbidden Numbers
0 A list of numbers and prefixes that are specially
forbidden system wide. Over rides any permission
that may be available in the rate sheets
0 Hot-lining Numbers
Charging & Rating Engine
0 A list of access numbers to which calls are always
allowed even for unidentified subscribers and are not
charged
0 Free Numbers / URIs
0 A list of numbers / URIs to which calls are allowed for
free without charging but only available to identified
subscribers
0 Toll Free Numbers
0 A list of incoming numbers with a Rate Adjustment to
the standard per minute rate on the call
Charging & Rating Engine
0 Charging Policy Management
0 Minimum Chargeable Duration
0 Rounding Intervals
0 Rate Multipliers
0 Default Rates
0 Usage Blocks (MB, GB)
0 Minimum Balance
0 Reconciliation Lite
0 Reconciliation with secondary CDR sources
0 Mediation Lite
A CDR Mediation application that parses text based CDRs
and gives to Charging Applications for Accounting
0 Administration GUI
Charging & Rating Engine
Business Use Cases
0 Bundled Quotas
0 Fair-Usage Policies
0 Sub-Interval Restrictions
0 Progressive Rates
0 Bill Shock Prevention
Charging & Rating Engine
0 Charging
0 Counter Charging
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Counters for specific destinations
Counters for specific time slots
Fair-usage thresholds for counters
Higher frequency sub-units like daily or weekly limits within a monthly counter
Friend n Family and other user specific counters
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Work flows for arbitrary business logic to allow setting such counters
Interface with subscriber self-serve
0 Monetary Charging
0 Connection Charges
0 Duration based charging
0 Usage based charging
0 Event based charging
0 Multiple rounding schemes for used units
0 Re-Rating application
0 Rating
0 Time varying rates for duration, usage and events
0 Progressive rates for duration, usage and events
0 Hooks for arbitrary rating schemes
0 Rating Classes
0 Hooks for arbitrary rules definition for rating classes
Charging & Rating Engine
0 Prefix Matching for counters or rating
0 Longest Prefix matching
0 Exact Prefix matching
0 Substring matching
0 Start string matching
0 Others definable through hooks
0 Authorization Application
0 Counter Matching
0 Rate Matching
0 Balance verification
0 Return of total allowed units of Duration, Usage or Events to enforcement point
0 Unit Reservation or Online Charging (OCS) Application
0 Multiple Charging Basis
0 Duration
0 Usage
0 Events
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Multiple simultaneous charging for single session based on Duration and Usage
Reservation of Counter Units or monetary credit
Use of single customer balance for multiple concurrent sessions without credit risk
Change of tarriff and change of counter support
Support for Radius or Diameter server
Service Denial based on time of day through rating engine
Charging & Rating Engine
0 Interim Accounting Application
0 Real-Time charging of session on every interim on multiple basis
0 Duration
0 Usage
0 Functioning with or without unit reservation
0 Detailed sub-records for each session for counter and rating
changes
0 Stop Accounting Application
0 Refund of unused counter and credit units
0 Revenue Assurance
0 Reconciliation with secondary CDR sources
0 Credit Control
0 Real-Time interface to account balance management
0 Real-Time interface to taxation
0 Comprehensive alerting
Voucher Management System
Modules
0 Voucher Generation
0 Franchisee PIN Dispensation
0 Sell PINs to Franchisee
0 Redeem PINs
0 PIN Life Cycle Management
0 Mark as Lost/Stolen
0 Cost of Sales Module
0 Abuse protection
Voucher Management System
Business Use Cases
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Generate new PINs
Transfer encrypted PINs to live server
Generate secure files with plain text PINs for printing
Allocate PINs to Franchisees
Sell PINs to Franchisees
Activate individual PINs
Redeem PINs
Purge PINs
Mark as Lost/Stolen
Abuse protection
Franchisee Management System
Modules
0 Manage Franchisees
0 Contact Info
0 Credit Limits
0 Discount Percentages
0 Portal Access
0 Sell Vouchers
0 Sales Returns
0 Allocate Vouchers
0 Allocate Vouchers
0 Activate Vouchers
0 Allocate Inventory
0 Service Credit
0 Franchisee Reseller Network
0 Enables a Franchisee to act as a distributor and create other reseller franchisees under
its own tree. Can be used for Service Credit distribution or new account activation
Franchisee Management System
0 Account Balance Management
0 Multiple Administrator
0 Commission Calculation
0 Real-Time Cost Accounting
0 Region Management
0 Franchisee Self-Serve GUI
0 Redeem Service Credit into Subscriber Account
0 Transfer Service Credit to other Franchisees
0 Create New Subscribers
0 Sell Inventory to Subscriber
0 Administration GUI
Franchisee Management System
Business Use Cases
0 Manage Franchisees
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Contact Info
Credit Limits
Discount Percentages
Portal Access
0 Sell Vouchers
0 Sales Returns
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Allocate Vouchers
Allocate Inventory
Sell Service Credit
Receive Payments
Franchisee Self-Serve
0 Redeem Service Credit into Subscriber Account
0 Transfer Service Credit to other Franchisees
0 Create New Subscribers
0 Sell Inventory to Subscribers
Mediation System
Modules
0 Data Collection
0 FTP Application
0 Format Conversion
0 Text Files
0 Supported CDR formats for variety of industry leading Gateways & Switches including
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Nortel
Siemens
Huawei
Clarent
Nextone
Cisco
MERA
Alcatel-Lucent
Ericsson
Avaya
Vocaltech
SNOM
Sonus
Teles
Other NGN Switches
Customized Parser (For generic customization/parsing of text based CDRs)
Mediation System
0 CDR Correlation & Merging
0 Based on different Charging Identifiers (ICIDs)
0 Rules Based
0 Filtration Rules
0 Garbage CDRs removal
0 Out of bound values
0 Incomplete records
0 Auto Correction Rules
0 Date Time format conversion
0 Time zone conversion
0 Mappings from one list to other
0 Number Rewriting
0 Dialed Prefixes
0 International Prefixes
0 Premium Numbers
0 On-Net calls
Mediation System
0 Per Source Rules
0 Source Identifiers
0 Filtration, Correction and Rewriting rules
0 Dispatching mechanisms
0 Text Files based
0 CSV
0 XML
0 JSON
0 Web Service
0 http
0 https
0 Multiple database system calls
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Oracle
MySQL
MS-SQL Server
Database Streams
Oracle Streams
0 Reconciliation
0 Missing on origin
0 Missing on destination
0 Different Duration
0 Different Time of Call
0 Different QoS parameters
Interconnect Billing
Modules
0 Vendor Management
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Enables the operator to define all types of vendors including terminators
0 Contact Management
0 Contract Management
Connectivity management
Enables an operator to define network connectivity related information for the
vendors
0 Trunk & Identity Management
0 Capacity Management
0 Capability Matching Function
Customer Management
Enables the operator to define its B2B customers which could be Service Providers,
Enterprise or other wholesale providers
0 Contact Management
0 Contract Management
0 Identity Management
Currency Management
Customer Accounting
Interconnect Billing
0 Vendor Accounting
0 Payments Processing
0 Re-Rating
0 Invoicing, Payments and Netting
0 CDR Reconciliation
0 Dispute Management and Adjustments
0 Trunk Charges
Interconnect Billing
0 Customer Self-Serve GUI
0 Vendor Self-Serve GUI
0 Vendor Concurrency Management
0 Vendor Capability Management
0 Customer Concurrency Management
0 Customer Capability Management
0 Administration GUI
Interconnect Billing
Business Use Cases
0 Vendor Management
0 Contract Management
0 Contact Management
0 Trunk Group and Connectivity management
0 Rate Sheets Management
0 Charging and Rating
0 Re-Rating
0 Invoicing, Payments and Netting
0 Reconciliation
0 Dispute Management and Adjustments
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