River Valley Human Resources Association
March 19, 2009
Connie Roy-Czyzowski, SPHR, CCP
Vice President, HR
Northeast Delta Dental
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NEDD’s New
(and Not So New)
Employee OnBoarding Program
Share some stories about great things you
do! (for a prize!)
Q&A
 180 employees
 One of 39 Delta Dental Plans in the
Delta Dental Plans Association
 NEDD = DDPVT, DDPME, DDPNH
 Guarantee of Service Excellence
• Outstanding service to customers (we
administer dental benefits for nearly 700,000
people with a 97.6% retention)
• Good ‘corporate citizen’ (Foundation,
employee volunteers/board participation)
501(c)4 = our focus is Main Street not Wall
Street!
• ‘Employer of Choice’ brand
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To be the premier dental benefits provider
…to be the leading force in the dental
prepayment marketplace…by offering dental
programs to benefit our purchasers,
subscribers and participating member
dentists
Teamwork, communication, quality, integrity
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Welcome packet includes . . .
 Offer letter (rate of pay, day and place of payment, -see NH DOL Chapter 275:49)
 Info about the company…annual report
 Team Power (newsletter)
 Employee Guide
 “The Customer”
 Management org chart
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We prepare worksite (email, desk phone,
welcome card/plant)
Add new colleague’s
directories
name to phone
Order name plate so
it’s there before
the new employee starts work
Intro email to all colleagues throughout
company…a few words about the new ‘kid on the
block’
Announcing
email
We have a new Senior Marketing Support Representative starting on Monday, February 16.
Her name is Elizabeth Taylor and she comes to us most recently from Wellpoint Medicare
Appeals where she worked as a Grievance Appeals Representative. Elizabeth worked for
Wellpoint and, before that, Anthem for over 10 years.
Elizabeth lives in Salem, NH with her husband, Richard. She has two sons, ages 21 and 19.
Her oldest is a Junior at Keene State College majoring in Health Sciences. Her youngest is in
the U.S. Marines, stationed in Texas for training. Now that both of her children are out of the
house, she and her husband are looking forward to traveling more. Their first stop:
Washington D.C. She has never been! Elizabeth has one dog, an 8-year-old Boxer/Lab mix
named Belle and four small birds.
Elizabeth wanted me to express how excited she is to begin her new job and meet all of you!
Please join me in welcoming her to the team!
Thanks,
Julia Roberts
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Name in lights!
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Introductions to all colleagues (by manager)
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Welcome wagon packet (sweater, map of
area, other ‘stuff’)
HR “paperwork/benefits review”
 Meeting with HR staff to complete I-9, W-4
 Benefits overview, enrollment forms and info
provided to the employee (our benefits begin the
first of the month after 60 initial days of
employment, so this is informational, not
enrollment)
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Manager’s checklist
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Building map, access card to enter building
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How to use phone & email (Help desk or
department manager)
Department Lunch!
New (and not so new!)
Employee Orientation
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Presentations in most aspects of business
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4-day schedule of events, ice breaker exercises
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Lunch/down time to get to build relationships
NEDDWeb (Intranet)
Photo and info added to – “Get to Know your Colleagues”
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Company history (DDPA, etc)
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Governance
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How company makes money
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How company measures success
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The values/behavior expectations
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The culture
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The competition
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Philanthropy and community involvement
Welcome Aboard New Employees!
NORTHEAST DELTA DENTAL’s Onboarding Program
8:00AM – 8:30AM
Welcome Ice Breaker
8:30AM – 9:00AM
Lotus Notes, Telephone System and Information Systems - MW
9:00AM – 9:30AM
Company Organization & DDPA Overview – KR
9:30AM – 9:40AM
Break
9:40AM – 10:10AM
The Northeast Delta Dental Foundation and Philanthropy – KW
10:10AM - 10:30AM
G.O.S.E – NS
10:30AM - 11:00AM
Strategic Planning & Balanced Scorecard –
11:00AM – 11:15AM
Break
11:15AM - 12:15PM
Facilities - JK
12:15PM – 12:45PM
Lunch
12:45PM – 1:10PM
Safety and Security - JK
1:10PM – 1:35PM
Ergonomic & Chair-Info Videos - JK
1:35PM - 2:00PM
Correct computer posture, mouse use and safe lifting techniques– JK
8:00AM – 8:30AM
Ice Breaker
8:30AM - 9:00AM
EAP and Helping Hands - MK
9:00AM – 10:00AM
Committees – Toastmasters, Activities, Helping Hands, Safety & Wellness,
Team Power, External Fundraising, etc. – JK
10:00AM – 10:15AM Break
10:15AM – 11:15AM
Policies Overview - BSL
11:15AM – 11:30AM
Break
11:30AM – 12:30PM
12:30PM – 1:00PM
Benefits Overview - BSL
Lunch
1:00PM – 1:20PM
Employee Community Involvement Grant (ECIG) & Volunteer Involvement
Pays (VIP) - MP & DB
1:20PM – 2:00PM
Finance 101 – FB
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Introduction to other new employees (ice
breakers – your favorite vacation, person who
means most to you, hobbies…)
“Ask the employees” panel
Presentations by staff members throughout
company
Invite vendors (EAP for example)
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Building and Facilities issues (safety and
security)
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HIPAA training/confidentiality
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Benefits overview
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Financial picture
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Strategic planning process
• The
Big Tour
 An in-depth tour of every department in the company
 Opportunity to hear presentations (the reason the
department exists); ask questions (to understand the
workflow)
• Quarterly
All Colleagues
meeting
Guarantee Of Service ExcellenceSM Program (GOSE)
New employees sit and experience an actual
meeting, learn about GOSE and ask questions
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“20 Questions” meeting
◦ Employee meets with VP, HR
who asks “20 questions” about
how the employee is doing,
whether he/she needs work
tools, training, etc.
◦ Any issues are brought to the
attention of the manager for
resolution
◦ Is our hiring process working?
Coffee with the Coach
•New and veteran employees meet with the CEO
•Service philosophy
•CEO follow-up on items discussed
Progress Review!
Remember! Prizes!
Do what works for you
in your organization!