Resource Directory
September 2013
District 26
Lincoln County
St. Charles County
INTRODUCTION
The Masonic Home of Missouri is committed to providing the best possible
services to the Fraternity that will benefit you, your family, as well as your community.
The Masonic Home of Missouri is pleased to present this Directory which was
developed by the Masonic Home of Missouri’s Social Services Caseworker. In this
Resource Directory, you will find helpful information regarding social services in your
community, by agency, organization or business (see disclaimer). Each service or
resource is divided by Masonic Districts and Counties for your convenience.
Please use this information for yourself, a loved one or a friend. If you have any
questions regarding this Directory or the Masonic Home of Missouri’s programs,
please contact the Corporate Office at 1-800-434-9804 or 1-573-814-4663.
DISCLAIMER
The Masonic Home of Missouri does not accept responsibility for errors, omissions, or quality of services
provided by the agencies, organizations or businesses listed in this directory.
IMPORTANT TELEPHONE NUMBERS
ADA Project............................................................................................................. 800-514-0301
Adult & Elder Abuse and Neglect Hotline ........................................................ 800-392-0210
All Emergencies-Medical, Fire, Police ................................................................................... 911
Alzheimer’s Disease and Related Disorders ................................................... 800-272-3900
American Cancer Society ..................................................................................... 800-227-2345
American Council of the Blind ........................................................................... 800-424-8666
American Diabetes Association ......................................................................... 800-343-2383
American Heart Association ............................................................................... 800-242-8721
Arthritis Foundation ............................................................................................. 800-406-2491
Attorney General (Consumer Fraud) ................................................................. 800-392-8222
Better Hearing Institute........................................................................................ 800-327-9355
Child Abuse Hotline .............................................................................................. 800-392-3738
Dept. of Health and Senior Services Information & Assistance Hotline .. 800-235-5503
Dept. of Mental Health ......................................................................................... 573-751-4122
Dept. of Veteran Affairs-Benefits Information ............................................... 800-827-1000
Hearing Aid Help Line .......................................................................................... 800-521-5247
Home Health Agency Hot Line ........................................................................... 800-345-1453
IRS Tax Information .............................................................................................. 800-829-1040
Medicare Assistance/CLAIMS Program ............................................................ 800-390-3330
Missouri Bar Lawyer Referral Service ............................................................... 573-636-3635
Missouri Department of Insurance ................................................................... 800-726-7390
Missouri Department of Revenue ...................................................................... 573-751-4450
Missouri Department of Social Services ........................................................... 800-735-2466
National Kidney Foundation ............................................................................... 800-622-9010
Poison Control ........................................................................................................ 800-222-1222
District 26
TABLE OF CONTENTS
Alphabetical by Organization
Pages
Alzheimer’s Association, St. Louis Chapter
Lincoln, St. Charles Counties .................................................................................... 1
American Red Cross
Lincoln, St. Charles Counties .................................................................................... 2
County Health Department
Lincoln County ....................................................................................................... 3, 4
St. Charles County ................................................................................................. 5, 6
Delta Center for Independent Living (DCIL)
Lincoln, St. Charles Counties .............................................................................. 7-10
Department of Social Services
Lincoln, St. Charles Counties ............................................................................ 11-13
Governor’s Council on Disability
Lincoln, St. Charles Counties .................................................................................. 14
Legal Services of Eastern Missouri (LSEM)
Lincoln, St. Charles Counties ............................................................................15, 16
Long Term Care Ombudsman Program
Lincoln, St. Charles Counties .................................................................................. 17
Masonic Home of Missouri
Lincoln, St. Charles Counties ............................................................................ 18-22
Mid-East Area Agency on Aging
St. Charles County .............................................................................................23, 24
Missouri Division of Workforce Development
Lincoln, St. Charles Counties ............................................................................ 25-27
Missouri Protection and Advocacy Services
Lincoln, St. Charles Counties .................................................................................. 28
Missouri Veterans Commission
Lincoln, St. Charles Counties ............................................................................29, 30
Northeast MO Area Agency on Aging (NEMOAAA)
Lincoln, St. Charles Counties .................................................................................. 31
OATS, Inc. Transportation
Lincoln, St. Charles Counties .................................................................................. 32
Salvation Army
Lincoln, St. Charles Counties .................................................................................. 33
Smart911
Lincoln, St. Charles Counties ............................................................................34, 35
Social Security Administration
Lincoln, St. Charles Counties ............................................................................36, 37
Subsidized Housing/Rental Assistance
Lincoln, t. Charles Counties .................................................................................... 38
USDA Rural Development
Lincoln, St. Charles Counties ............................................................................39, 40
Wolfner Talking Book and Braille Library
Lincoln, St. Charles Counties ............................................................................41, 42
DISTRICT 26
Alzheimer’s Association - St. Louis Chapter
LINCOLN COUNTY
ST. CHARLES COUNTY
9370 Olive Blvd.
St. Louis, MO 63132
(314) 432-3422
FAX: (314) 432-3824
24 Hour Helpline: 1-800-980-9080
stl-helpline@alz.org
Services/Programs:
 24 Hour Helpline – Trained volunteers lend a listening ear to cargiving families,
suggest resources and provide basic information. Available 24 hours a day, 7 days a
week.
 Safe Return – A nationwide identification program to enable others to identify, locate
and return people with dementia who are lost.
 CareFinder Service – A new online tool to help people living with Alzheimer’s and
caregivers make informed choices when selecting a care provider for home-based or
residential care.
 Family Education Classes, Library Services
 Speaker’s Bureau – Addresses community groups to help with the understanding of
Alzheimer’s
 Care Consultation – Can be done face-to-face in the office, in the home of the person
with dementia or over the phone. Care Consultations provide professional guidance
on caregiving options, resources and decision making about your loved ones care. A
fee is charged for in-office and in-home consultations. Scholarships are available
upon request. Please call for an appointment.
 Support Groups – Trained facilitators meet with small groups of caregivers to share
experiences and offer mutual support.
 Respite Care Assistance – Eligible families receive information, consultation and
financial reimbursement for adult day care, in-home and short-term residential care
services.
1
American Red Cross
LINCOLN COUNTY
ST. CHARLES COUNTY
St. Charles County Service Center
224 Mid Rivers Center
St. Peters, MO 63376
(636) 397-1074
www.redcrossstl.org
St. Louis Area
Chapter Headquarters
10195 Corporate Square
St. Louis, MO 63132
(314) 516-2800
FAX: (314) 516-2821
Services/Programs:
 Disaster Services – Learn how the Red Cross responds to disasters and what you can
do to protect yourself, your family and your property.
 Health and Safety – Red Cross training programs include First Aid and CPR,
lifeguarding, HIV/AIDS education and much more.
 Military Services – Emergency communications, financial assistance and counseling
services for active military, their families and veterans.
 Youth Services – Meaningful opportunities for training, community service and peerto-peer education for teens.
 International Services – Holocaust and war victims tracing and other international
humanitarian services.
 Lifesaver Award – Recognizing local citizens who prepared themselves to respond in
an emergency situation and actually saved a life.
 Blood Services – Giving blood saves lives. Learn how and where you can donate.
 Ready Rating – A comprehensive membership program to help businesses,
organizations and schools improve their emergency preparedness.
2
County Health Department
LINCOLN COUNTY
#5 Health Department Drive
Troy, MO 63379
(636) 528-6117
FAX: (636) 528-8629
SiefeB@lpha.mopublic.org
www.lchdmo.org
Services Offered:
 Birth/Death Certificates
o There is a $15.00 charge per birth certificate. Death certificates are $13.00 for the
first copy and $10.00 for each additional copy requested on the same visit.
 Blood Pressure Clinics and Screenings
o The Lincoln County Health Department holds free Blood Pressure screening clinics
at each of the Senior Nutrition Centers (TACOA, WINCO, Elsberry Nutrition
Center, Silex Nutrition Center, and Hawk Point Community Center) once a
month. Call for schedule of clinics or check the Calendar of Events. Walk-in blood
pressure checks are also offered at the Troy office during regular working hours,
Monday through Friday, 8 AM until 4:30 PM.
 Communicable Diseases
o One of the most important responsibilities in public health is to control and report
communicable disease. The first step in the control of any communicable disease is
prompt identification. For this reason health departments around the world collect
data on reportable cases of infectious disease.
 Children’s Dental Clinic
o Children's Dental Clinic at the Health Department provides dental care for the
children of Lincoln County between the ages of 6 and 18 who have MO HealthNet
MC+ (Molina, Harmony, and Healthcare USA) and who are uninsured.
 Family Planning Clinic
o pap smears, breast exams, STD testing, pregnancy testing, birth control, and more
o services are provided on a sliding scale fee based on income and Missouri poverty
guidelines
 Flu Clinics
o We now offer Seasonal Flu Vaccine here at the HD on a walk-in basis, during
regular business hours, Monday thru Friday, for anyone over 6 months of age at no
charge
3
Lincoln County Health Department Continued,
 Immunizations
o Infant, child, and adult immunizations are offered at the Lincoln County Health
Department. All mandatory childhood vaccines are available.
o There is no charge for these immunizations, but donations are appreciated.
 In-Home Services
o Lincoln County Health Department can provide Registered Nurse home visits
and/or personal care assistant/homemaker visits to persons who do not qualify for
visits through Medicare, Medicaid or private insurance. To qualify, client must be
homebound or have a severely restricted activity level. Visit cost is determined by
Sliding Scale Fee Schedule, based on income and Federal Poverty Level
Guidelines.
o For Registered Nurse home visits, client must have a referral from a physician with
a reasonable expectation that medical, social and nursing needs can be met in
client's place of residence. There may be an additional charge for any medical
supplies provided by RN. If we are unable to provide requested services, client will
be referred back to physician.
o Purpose of Personal Care Assistant/Homemaker visits is to perform personal care
duties, such as bathing, skin care, etc., and/or limited homemaker duties such as
laundry, housecleaning, grocery shopping, cooking, errands, etc., which will enable
the client to continue living with dignity at "home" as long as possible. Client is
responsible to provide any personal care and/or cleaning supplies needed during
the visit.
 TB Skin Test
o TB skin testing (Mantoux PPD) is done on Fridays, with results read on
Mondays. There is an $8 charge for the test.
 Women, Infants and Children (WIC)
o Women, Infants and Children (WIC) is a special supplemental nutrition program
which provides services to pregnant women, new mothers, infants and children up
to their 5th birthday based on nutritional risk and income eligibility. The primary
services provided are health screening, risk assessment, nutrition education and
counseling, breastfeeding promotion and referrals to health care. Supplemental
food is provided at no cost to participants.
o All applicants must meet income guidelines
4
County Health Department
ST. CHARLES COUNTY
1650 Boone’s Lick Rd.
St. Charles, MO 63301
(636) 949-7400
FAX: (636) 949-7403
Hwoodson@sccmo.org
http://health.sccmo.org/health/
Services Offered:
 Public Health Services
o Women, Infants and Children (WIC)
 Focuses on improving nutritional status for those who are Pregnant or
postpartum or is breastfeeding an infant up to one year old.
 Focuses on pregnancy outcome
 Growth and development of infants & children under 5 years of age
o Vital Records
 The fee for a birth record is $15 per record. A death record is $13 for the
first copy and $10 for each additional copy of the same record ordered at
the same time. Payment in the form of cash, check and money order will
be accepted.
o Immunization Program
 offers all childhood vaccines required by the state of Missouri
 Vaccines received from the state are available to anyone who meets the
eligibility guidelines for a particular vaccine. Our department does not
set a charge for childhood immunizations, but accepts a donation to
cover the cost of administration
 Our department also offers certain vaccines to residents age 18 and older
through the Adult Immunization Program. There is a nominal fee for
these vaccines
o STD Prevention and Treatment
 Confidential testing for STDs and HIV/AIDS is available by
appointment only. This protects confidentiality and ensures that
appropriate staff are available when you visit. For an appointment call
636–949–7401.
 Services are provided on a sliding scale fee looking at income and
Missouri poverty guidelines
o Communicable Disease Prevention and Control
 The St. Charles County Department of Community Health and the
Environment conducts both passive and active surveillance for selected
5
St. Charles County Health Department Continued,
infectious diseases to determine the extent of occurrence in our
population. This program which seeks to identify, prevent and control
the spread of infectious diseases is a cooperative effort of this agency,
the Missouri Department of Health, Physicians, Hospitals, Schools,
Laboratories and others. When cases of selected diseases are reported
they are investigated by public health nurses. These investigations
provide the necessary information to determine if a potential public
health threat is present and helps in the decision as to what control
measures should be implemented to address it. The Department serves as
an informational resource for Health Professionals and the general public
o Tobacco Education and Cessation Programs
 Promoting healthy choices and lifestyles is a mission of the Public
Health Department in maintaining and improving the overall health of
the community
 Environmental Public Health
o Consumer Protection
 Review and approve license applications for food facilities such as;
restaurants, grocery stores, mobile food facilities, temporary food
facilities and seasonal food operations.
 Inspect hotel, motel and bed-and-breakfast facilities
 Inspect daycare centers
 Inspect body art facilities (tattoo and body piercing) in unincorporated
St. Charles County
 Inspect establishments that sell tobacco to help ensure that tobacco
products are not sold to those under the age of eighteen
 Provide important information on private water wells
 Assist in radon testing and mitigation
 Offer food safety training classes
o Mosquito Control
6
Delta Center for Independent Living - DCIL
LINCOLN COUNTY
ST. CHARLES COUNTY
5933 S. Highway 94, Suite 107
St. Charles, MO 63304
(636) 929-8761
FAX: (636) 447-0341
866-727-3245
info@dcil.org
www.dcil.org
Our Vision:
"We envision a world of acceptance, access, independence and self-determination for all."
Services/Programs:
 Personal Attendant Services - Personal Attendant Services (CDS) are a consumerdirected approach to attendant services. The program allows an adult (18 and older)
with a significant physical disability, as defined by the program, to retain the services
of a personal attendant, and actually control his or her care. Services are paid for by
state and federal funds through MO Healthnet (formerly known as Medicaid). If you
qualify for CDS, you make the decisions about who provides your care, and when and
how this care is provided. For example, CDS consumers hire, train, supervise (and
even fire!) their own attendants. They are actually the employer, complete with an IRS
Employer ID number. Delta Center administers CDS in the Missouri counties of St.
Charles, St. Louis, Franklin, Lincoln, Warren and St. Louis City according to
guidelines established by MO Healthnet and the Missouri Division of Health and
Senior Services (DHSS).
o Who Pays for Personal Attendant Services? –
 CDS is funded by MO Healthnet (Medicaid) and administered by DHSS.
(In some cases, CDS can be accessed by non-Medicaid eligible
individuals, but there is a lengthy waiting list.)
o How Does Delta Center Support Personal Attendant Services?
 First, Delta Center works with you to determine and verify your
eligibility. We review a number of factors, including your MO Healthnet
eligibility, ability to direct your care, current support systems, and
medical status, to ensure eligibility before processing your application.
The CDS program is not available for persons residing in a residential
care facility.
 Once we verify your eligibility, we make a referral to have an
assessment performed, which we can help you plan for, if you wish.
7
DCIL Continued,
During the assessment, services may be authorized for personal care
(bathing, toileting), housekeeping, laundry, meal preparation, shopping
and other needs as identified.
 Delta Center offers any training or support you may require to manage
your care. For example, we'll help you learn to:
 Recruit prospective attendants
 Interview and screen applicants
 Manage paperwork, including timesheets and MO Healthnet
(Medicaid) requirements
 Advocate with the appropriate state agencies to assure your needs
are being met
 Schedule and supervise your attendant(s)
 Delta Center manages on your behalf:
 Criminal and abuse/neglect background checks on attendant
candidates
 Processing timesheets and payroll for your attendant(s)
 Adaptive Telephones and Hearing Impaired Phones
 Advocacy - We provide training and skills development to improve your ability to
promote your own needs. For example, we can help identify programs for which you
might qualify and guide you through the application processes. We also can coach you
in navigating the bureaucratic maze that is often associated with acquiring the
assistance you need and deserve. In addition to this individual assistance, we also work
at the community and state levels to advocate for services benefiting those with
disabilities.
 Assistive Devices and Equipment - For assistive devices which promote independent
living and which are not covered by insurance, Delta Center may be able to assist you
in accessing devices such as:
o Tub Transfer Benches
o Raised Toilet Seats
o Grab Bars
o Equipment Repairs
o Cushions for Wheelchairs
 Information & Referral - Delta Center provides you with the information, resources,
and options you need to make informed choices. We maintain an extensive database
on a wide variety of resources. Our staff will research a topic and compile information
upon request. We also provide referrals to other appropriate agencies and can help
locate accessible housing, adaptive aids, recreational opportunities, interpreters, and
even emergency financial assistance
8
DCIL Continued
 Low Vision Aids & Equipment - If your reading has become more difficult, you may
qualify for Low-Vision Equipment such as:
o Magnifiers
o Signature Guides
o Check Writing Guides
o Additional In-House Equipment
 Peer Support - Members of our staff and volunteers, who have dealt successfully with
their own challenges, draw upon their experiences to help you explore options, solve
problems and develop new skills. We can refer you to local support groups or put you
in touch with someone with similar circumstances.
 Skills Training for Independent Living - Training in skills for independent living is
designed to match the needs of each consumer, and might include money management,
cooking, community resources, and other areas critical to your independent lifestyle
 Transportation –
o Do you have health-related appointments or need to go to the store but have no
way to get there? You may qualify for transportation services through Delta
Center at little or no cost if you:
 Have a verifiable disability
 Are at least 18 years old or traveling with your parent or guardian
 Meet certain income requirements
 Are a resident of St Charles, Lincoln or Warren counties
o Individuals approved for the transportation program may request a ride for any
of the following trips:
 Medical appointments and doctor-ordered therapies (e.g. mental health
appointments, AA meetings, aqua therapy and podiatrists) NOT
provided under Medicaid (MO HealthNet) transportation
 Essential shopping
 Social service appointments
 Support groups and
 Work (for individuals living in St Charles City)
o Typically, trips are scheduled once per week based on the geographic area in
which you live. Trips to St. Louis are limited to once per month.
o In order to access rides, you must first enroll into the program. To enroll or for
more information, please call Vito Lucido, Transportation Advocate at 636926-8761 ext 246. He will explain the enrollment process to you and schedule
a time for an intake over the telephone.
9
DCIL Continued
 Wheel Chair Ramps and Home Modifications - The Access Modification Program
provides for modifications (such as ramps, widened doorways, lowered countertops,
etc.) that will provide access or increased independence for people with significant
disabilities.
o Income Guidelines - To qualify for funding for home modifications, applicant
must meet income guidelines for the program. Funding is determined first by
the health and safety needs of the applicant and is on a first come, first serve
basis thereafter.
o Demonstrated Need - In order to obtain approval for a DCIL funded access
modification, there must be inability to use a single point of entry/exit to the
home independently.
o Additional Requirements
 The basic structure of the dwelling must be of such condition as to
provide a secure and safe support for the proposed access modifications.
The contractor determines suitability.
 All access modifications must meet federal guidelines for accessibility as
well as local building codes.
 If dwelling is rented or leased, written permission from the owner of the
dwelling must be obtained for any permanent access modification.
 Both the recipient and the owner of the dwelling (if applicable) must preapprove the plan of work to be done (in writing). Alterations to the plan
of work may not be made after work has begun unless deemed necessary
by the contractor.
 The dwelling must be the primary residence of the person with a
disability.
 At completion, a waiver is signed stating that the access modification
belongs to the recipient and is not the property of DCIL. All
responsibilities of upkeep, relocation, or disposal after completion are
those of the recipient.
 Any expenses to the recipient or someone acting on behalf of the
recipient will not be reimbursed by DCIL unless there is documented
approval in advance.
 Labor will be contracted by DCIL and require at least two competitive
bids for work costing $100-$300, and three bids for work costing more
than $300.
 All available community resources must be exhausted before DCIL
funding can be considered.
10
Department of Social Services
Children’s Division and Income Maintenance &
Self Sufficiency Programs
LINCOLN COUNTY
384 N. Lincoln Dr.
P.O. Box 318
Troy, MO 63379
(636) 528-8521
FAX: (636) 528-3861
ST. CHARLES COUNTY
3737 Harry S. Truman Blvd.
Suite 100
St. Charles, MO 63301
(636) 940-3170
FAX: (636) 940-3186
Services/Programs:
www.dss.mo.gov
 Children’s Division
o Adoption services, activities
o Career Foster Parent Program
o Child abuse and neglect hotline: 1-800-392-3738
o Child care, early childhood services
 Family Support Division
o Child support enforcement
o Income maintenance & self sufficiency programs
 Food stamps
 Food distribution programs
 Temporary assistance – provides assistance to needy families with
children so they can be cared for in their own home and to reduce
dependency by promoting job preparation, work and marriage.
 MO HealthNet
 Uninsured women’s health services
 Supplemental nursing care – provides monthly cash benefits. An
eligible adult living in a licensed nursing facility and found medically
eligible may receive a maximum of $390. If not found medically
eligible while living in a nursing facility, or if living in a licensed
assisted living or residential care facility II, an eligible adult may receive
a maximum of $292 monthly. If living in a licensed residential care
11
Department of Social Services Continued,
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


facility the maximum is $156. Persons eligible for these case benefits
also receive a $30 personal needs monthly allowance. This benefit is
paid directly to the nursing facility for nursing care charges above the
amount the resident is expected to pay.
Home and Community Based Program – assistance providing
homemaker chore or respite care services. No direct cash benefit.
Prevention of Spousal Impoverishment – (Division of Assets) – when a
married person enters a nursing facility, a special provision may help
protect some of the couple’s resources for the spouse who is not in a
nursing facility.
Supplemental Aid to the Blind – eligible individuals receive a monthly
cash grant up to $651, as well as MO HealthNet coverage.
Supplemental Security Income (SSI) – assistance to the aged, blind and
disabled. Income guideline applies.
Qualified Medicare Beneficiary (QMB) – for persons enrolled in
Medicare Part A (hospital insurance) whose income and resources are
within the program guidelines. This program will provide payment of
Medicare premiums and coinsurance and for deductibles for Medicare
covered services.
Specified Low Income Medicare Beneficiary (SLMB) – provides
payment of Medicare Part B premiums to individuals who would be
eligible for this program.
o Rehabilitation Services for the Blind
 Creates opportunities for eligible blind and visually impaired persons in
order that they may attain personal and vocational services.
 Provides services to people with varying degrees of visual impairment,
ranging from those who cannot read regular print to those who are totally
blind.
 Vocational Rehabilitation – Eligible individuals are provided with
services needed to enter, remain in or return to suitable employment.
Services include:
 Diagnosis and evaluation
 Counseling and guidance
 Physical or mental restoration
 Training – including college or university, technical or trade
 Job development and job placement
 Rehabilitation engineering
 Follow-up Services
 Assistive Technology – Information, tips and resources for computer
assistive technology for blind and visually impaired computer users.
 Independent Living Rehabilitation – assists blind and visually impaired
persons so they can function independently in their homes and
communities.
12
Department of Social Services Continued,
 Older Blind Services – Free rehabilitation services in the home.
o Transition Services – provides services to help high school students prepare for
the transition from school to either post-secondary education or work.
o Business Enterprise Program – Self employment opportunities are provided to
legally blind persons. The program includes vending facility operations in
public buildings, in private industry and in roadside rest areas of the interstate
highway system.
o Prevention of Blindness – Diagnostic services and needed eye care are provided
to medically indigent persons in order to prevent blindness. Vision screening
and glaucoma testing clinics are provided for early detection of eye pathology
that could lead to blindness.
o Low Income Home Energy Assistance Program – Provides financial assistance
to help pay heating bills during the months of October through March.
13
Governor’s Council on Disability
LINCOLN COUNTY
ST. CHARLES COUNTY
Truman State Office Building
301 West High St., Room 250-A
P.O. Box 1668
Jefferson City, MO 65102
800-877-8249
http://www.gcd.oa.mo.gov/
Services/Programs:
 Assists disabled with re-entry into the workforce and addressing all of the barriers to
employment and full participation in community life.
 Educational Programming – Provides educational programming on disability rights and
disability awareness.
 Technical Assistance – Provides technical assistance to any Missourian interested in
learning more about the legal universe of disability rights.
 Disability Rights – Works with the legislature to ensure that proposed laws respect the
rights of persons with disabilities. Works with national and state governmental
agencies to ensure that their rulemaking is sensitive to the needs and rights of persons
with disabilities
 Free Publications – Offers a variety of free publications dealing with disability
awareness and disability rights.
 Bridges – A newsletter for people with and without disabilities to provide Missourian
information and disability resources. Bridges is published 4 times a year.
 Directory Resources for Missourian with Disabilities – A manual of disability related
organizations, agencies and services published every other year.
 Legislative Update – A newsletter published weekly during the legislative session to
follow the progress of all disability related legislation in the state general assembly.
14
Legal Services of Eastern Missouri - LSEM
LINCOLN COUNTY
ST. CHARLES COUNTY
St. Louis (Main Office
4232 Forest Park Ave.
St. Louis, MO 63108
(314) 534-4200
FAX: (314) 534-1425
1-800-444-0514
www.lsem.org
Legal Services of Eastern Missouri, Inc. (LSEM) is an independent, non-profit organization
that provides high quality civil legal assistance and equal access to justice for low-income
people in Eastern Missouri.
Services/Programs:
 Consumer - Accepted cases include deceptive practices, breach of contract, breach of
warranty, wrongful repossession, illegal collection tactics and bankruptcies.
 Education – Assists clients who need temporary transfers of custody in order to keep
children in their school districts.
 Elderly – Assists with nursing home problems, wills, Power of Attorney and
healthcare directives.
 Employment – Loss or denial of employee benefits.
 Family – Cases involving domestic abuse, child abuse and child snatching.
 Housing – Cases primarily involve clients who are in danger of losing their shelter.
Cases often include actions for rent and possession, actions for unlawful detainer,
breach of the implied warrant of habitability, foreclosures.
 Family Court Project – Assists low-income parents who need legal representation in
hearings that could end in termination of their parental rights.
 Public Benefits/Income Maintenance – Helps assist with questions and resolutions to
problems with programs such as Blind Pension/Supplemental Aid to the Blind,
Childcare, EBT/Quest Card issues, Food Stamps, General Relief, MO HealthNet and
Temporary Assistance (TANF)
 Children’s Legal Alliance – Advocacy program that focuses on the unmet educational
and mental health needs of economically disadvantaged children and youth.
15
Legal Services of Eastern MO, Inc. (LSEM) Continued,
 The Aids Project – Provides legal assistance to people living with HIV/AIDS. Clients
are assisted with problems in housing, employment and insurance discrimination,
public benefits, family issues such as custody, divorce or visitation, wills, Durable
Power of Attorney, healthcare directives, school access and HIV testing.
 Pinnacle Arbitration and Mediation Services – Provides alternative dispute resolution
when parties need assistance in resolving their differences without the involvement of
the courts.
16
Long Term Care Ombudsman Program
LINCOLN COUNTY
ST. CHARLES COUNTY
LTC Ombudsman Program
8702 Manchester Rd.
Brentwood, MO 63144
1-866-918-8222
FAX: (314) 918-9188
Services:
 Missouri ombudsman program consists of volunteers serving residents of nursing
homes and residential care facilities to provide support and assistance with any
problems or complaints. Complaints concerning abuse, neglect and financial
exploitation should be reported first to the Missouri Division of Senior Services Elder
Abuse Hotline, 800-392-0210. Individual volunteers are recruited by Area Agencies on
Aging (AAAs) or their service providers. Following screening and training, the
volunteer is assigned to a facility that has agreed to participate in the program. The
ombudsman receives orientation to the facility and its procedures, prior to making
regular contact with the residents.
 Ombudsman volunteers are special. They are asked to make a significant commitment
to the program, not only in terms of pre-placement and on-going in-service training but
through weekly contact with residents, reporting and travel.
17
Masonic Home of Missouri
LINCOLN COUNTY
ST. CHARLES COUNTY
6033 Masonic Dr., Suite A
Columbia, MO 65202
(800) 434-9804
(573) 814-4663
Fax: (573) 814-4660
www.mohome.org
Services/Programs:
 Outreach Programs
o Long Term Financial Assistance – The Masonic Home of Missouri is able to
provide eligible senior adults with financial assistance to remain in their homes,
apartments, independent living facilities, and assisted living facilities. Some
applicants qualify for this long-term assistance each month, while others only
need assistance with individual payments, such as medical bills, hearing aids or
dental work.
o Short Term Financial Assistance – The Outreach Program is also able to
provide short-term assistance to eligible adults who are experiencing
unforeseen hardship. The short- term assistance program is designed to help
individuals while they are helping themselves out of difficult situations. For
example, short-term assistance may help members experiencing medical
emergencies and temporary unemployment.
o Age and length of membership guidelines:
 Member prior to the age of Forty (40) must have been in continuous
good standing for five (5) years prior to application.
 Member between the ages of Forty (40) and Forty-Nine (49) years,
inclusive, must have been in continuous good standing for at least ten
(10) years prior to application.
 Member between the ages of Fifty (50) and Fifty-Nine (59) years,
inclusive, must have been in continue our good standing for at least
fifteen (15) years prior to application.
 Member at or subsequent to attaining the age of Sixty (60) years must
have been in continuous good standing for at least twenty (20) years
prior to application.
o Children’s’ Outreach - provides financial assistance to legal dependents of
Missouri Master Masons or Missouri female members of the Order of the
Eastern Star. Assistance provided through this program may help with medical
care and services such as dental, hearing, vision, therapy and equipment. This
program alleviates the financial strain on parents who may have health
18
Masonic Home of Missouri Continued,
insurance, but are struggling to afford co-payments and other medical expenses
not covered by insurance. The flexibility of the Children's Outreach Program
makes it possible for parents to seek services in their own communities.
 Applying for assistance: The parents or legal guardians of the child
should make application on the child's behalf. Once an applicant's
information is received, the Outreach staff will contact the guardian to
obtain additional information. All inquiries are given prompt attention.
Age & Length of Membership is reviewed on all applicants.
 Eligibility Requirements:
 Legal dependent(s) of Missouri Master Masons or female
members of the Order of the Eastern Star.
 Master Mason or Eastern Star member must be in good standing
at time of the application.
 Age and Length of Membership guidelines
 Guardian of applicant must demonstrate a financial need
 Age & Length of Membership Guidelines (Subject to approval by Board
of Directors):
 Legal dependent (s) up to 21 years of age of Master Masons or
female members of the Order of the Eastern Star who are in good
standing in Missouri Lodge/Chapter and have a minimum of two
years of continuous good standing prior to application.
 Legal dependent (s) of Mater Masons or female members of the
Order of the Eastern Star over the of 21 who are physically or
mentally disabled.
o Creating A Partnership
 Individual child/children - Lodges and Chapters can work within their
community to identify a child or children in need (i.e. through schools or
local community organizations/families). Assistance can help to provide
clothing, basic school supplies, coats, shoes, hats and gloves, hygiene
items, eye glasses, dental work etc.
 Project-Based - Lodges and Chapters can identify projects within their
communities through charitable or other non-profit organizations, such
as schools. Recipients of the CAP Project-Based funds must be a 501 (c)
(3) public charitable organizations, as defined by the IRS, or public
entities such as school districts. An example of a project that may qualify
is the backpack food program found in communities statewide.
(Matching funds must go toward the purchase of a specific item(s). The
Masonic Home will not match funds for general operating expenses.)
o Masonic Family Cares - The Masonic Family Cares is a new program that will
help facilitate connections between lodges, chapters and youth organizations
and the Masonic brothers and sisters in their communities. Interested
lodges/chapters can contact the masonic Home to inquire about establishing
19
Masonic Home of Missouri Continued,
relationships with Masonic brothers, widows or O.E.S. members in their area
who would enjoy visiting with a fellow Masonic member. This program is a
great opportunity to connect with those members within your communities who
might not be able to attend Lodge, or a widow who would benefit from seeing a
friendly face. If your lodge is already participating and doing these great works
within your community, please share your stories with us. Contact Rhonda
Lightfoot, Membership Relations Specialist, at 800-434-9804, or email her
about how your Lodge is making a difference. If you are trying to find ways to
reach out to those members amongst you, please contact Chantana Irvin,
Masonic Family Cares Coordinator at 800-434-9804, or
email cirvin@mohome.org.
o Social Services - The Masonic Home of Missouri provides updated Resource
Directories (biannually) to each Masonic Lodge. These resource directories
provide information on available social services, specific to each county. Our
Social Services Department maintains up-to-date information regarding
programs and services throughout the state and can provide you with this
information should you need it.
o Widow’s Program - The Masonic Home of Missouri’s Outreach Programs
provide widows with information regarding our programs and services. In an
effort to inform our brethren’s widows about our programs and services, we
hold luncheons throughout the State. At these luncheons, the Masonic Home
honors our ladies with a pin recognizing them as Masonic widows. We are
currently making plans for holding luncheons in your area and would be
honored if you would wear your pin to them. Please be looking for more
information about where these luncheons will be held or visit this page to find
out about our programs and visits. A postcard has also been included in the
mailing that can be returned to us, if you are interested in learning more about
our Outreach Programs, need services or would like to refer someone for
assistance.
o Financial Counseling - The Financial Counseling Program will begin working
with Master Masons, the wife or widow of a Master Mason, and female
members of the Order of the Eastern Star who have applied for or are receiving
assistance through the Masonic Home’s Financial Assistance Programs. Unlike
the Financial Assistance Programs, the Financial Counseling Program does not
have Age & Length of Membership guidelines. The Financial Counseling
Program was born from the growing need for short-term assistance for younger
members, realizing that by helping members to organize their finances and set
financial goals, they would not need financial assistance in the future. They
would be prepared should their financial situation unexpectedly change again.
For those members who are referred to the Financial Counseling Program after
having applied for short-term financial assistance, the program will focus
20
Masonic Home of Missouri Continued,
mainly on: budgeting, prioritizing payment of expenses and debt, lowering
variable expenses, identifying and eliminating unnecessary expenses,
determining solvency, Net Worth, and Basic Liquidity, assisting in creating
financial goals and creating a plan to obtain those goals, and referral to other
financial services that the Home cannot provide (such as debt consolidation and
bankruptcy). The Financial Counseling Program will also be beneficial for
those applicants applying for long-term financial assistance. These clients are
Masonic widows, elderly Master Masons, and elderly female OES members.
Financial Counseling will focus on budgeting, understanding Medicaid
eligibility rules, referral to other services that they might qualify for (such as
Mo HealthNet, VA benefits, etc.), and other financial services the Home cannot
provide (such as investment services, estate planning, retirement strategies,
etc.). Financial Counseling will help them to organize their finances and create
a budget, with the goal of helping them to continue living independently. This
will also be helpful for older couples, widows, Master Masons, and female OES
members who are planning to make major changes to their lifestyles, such as
moving to an Assisted Living Facility. Financial Counseling can assist them in
determining if their income and assets are adequate for the move, how the move
will change their expenses and monthly budget, and assist them in identifying
additional potential income sources.
o Truman Club - The Truman Club recognizes those individuals and couples
who support the Masonic Home and its programs through on-going annual
giving. With the support of Truman Club members, we are able to transform the
Masonic tenets into reality for our fraternal brothers and sisters in need across
the state.
 Annual Membership - to be eligible for annual membership in the
Truman Club, a donor must give at least $100 in tax-deductible
donations during the calendar year. Annual memberships are renewable
on January 1st each year. Benefits of annual Truman Club membership
include:
 Welcome Packet
 Membership Pin
 Invitation to annual Truman Club Dinner
 Special mailings and advance registration for events
 Annual membership gift
o Special Events – Annual Leaves of Autumn golf outing
o Museum - The Masonic Home and Grand Lodge of Missouri are thrilled to
announce the Grand Opening of Missouri’s first Masonic Museum to the public
on February 25, 2008, preceded by previews for members, distinguished guests
and press. The exhibit incorporates 5 themed galleries, each gallery
representing a leader a particular quality. The first gallery titled “Pathmakers
21
Masonic Home of Missouri Continued,
and Patriots” highlights the impact Meriwether Lewis and William Clark had
on the early period in Missouri and how they became involved in the Masonic
fraternity. The second gallery titled “Living Well” focuses on Laura Ingalls
Wilder, her involvement with the Order of the Eastern Star and how music and
education are valued in Masonry and at the Masonic Home. The third gallery
themed “Generosity” depicts Jacob Lampert, Past Grand Master, and other
Masons and Masonic groups who have provided generous support to the
Masonic Home. The fourth gallery depicts “Leadership” centering on President
and Past Grand Master Harry S Truman and how democratic methods guide
lodges. The Fifth theme titled “Everyman” is a rotating exhibition gallery. In it
Masonic lodges and Eastern Star Chapters will have the opportunity to share
individual history and symbols used within the Lodges and Chapters over the
years. Admission is FREE. Self-guided tours are available during normal
business hours (weekdays 8:00a.m. to 4:30p.m.). Other viewing times available
by appointment.
22
Mid-East Area Agency on Aging
MEAAA
ST. CHARLES COUNTY
14535 Manchester Road
Manchester, MO 63011-3960
(636) 207-1323
1-800-243-6060
info@mid-eastaaa.org
www.mid-eastaaa.org
Mission Statement: To be the recognized channel to a coordinated continuum of care and to
provide information, advocacy and services within available resources that will enable persons
60 year of age and older and their caregivers to maximize their independence.
Services/Programs:
 Senior Centers – Each center offers hot, nutritious congregate meals and delivers meals
to eligible homebound seniors.
o Most centers are open every weekday and offer educational, recreational and
health programs along with information and assistance services, telephone
reassurance, volunteer opportunities and more.
o There is no charge for the center meals or services, but participants are given the
opportunity to support them with contributions.
 Caregiver Assistance – In-home assessments for both the caregiver and the person
being cared for to determine what services both persons need.
 Day Care Services – Day care programs give frail senior with special needs an
opportunity to socialize in a protective environment and provide families with a break
from caregiving.
o Arlington House Adult Day Care
3770 McKelvey Rd.
Bridgeton, MO 63044
(314) 739-0434
JCC Adult Day Care
Chai House on Millstone Campus provides socialization, nutrition, health care
and specialty services. The service is coordinated by the Jewish Community
Center.
(314) 872-7159
St. Elizabeth
42 Switzer, Jennings
(314) 867-6511
7240 Anna, Maplewood
(314) 644-6585
23
Mid-East Area Agency on Aging (MEAAA) continued,
2000 El Lago, Arnold
(636) 461-0730
3875 Plass, Mapaville
(636) 937-7298
 Respite Care – Qualified respite workers provide relief for full-time caregivers of
mentally or physically disabled, frail patients age 60 and over. Respite care allows the
caregiver personal time.
 Information & Assistance – helps older adults and their families by linking them with
MEAAA programs and community resources.
 Transportation – MEAAA can arrange group and fill-gap transportation for older adults
who need to make trips to senior centers, medical appointments, hospitals, banks,
grocery stores and more.
 Volunteer Opportunities – Volunteers teach classes, help with clerical work and offer
telephone reassurance.
 Silver Haired Legislature – Volunteers advocate for seniors
 Senior Centers
o St. Charles County
O’Fallon Senior Center – 636/272-4180
106 N. Main, 63366
ofallon@mid-eastaaa.org
St. Charles Senior Center – 636/949-0658
1455 Fairgrounds, 63301
stcharles@mid-eastaaa.org
St. Peters Senior Center – 636/278/2410
108 McMenamy Rd., 63376
stpeters@mid-eastaaa.org
Wentzville Senior Center – 636/327-8720
506 S. Linn St., 63385
Wentzville@mid-eastaaa.org
24
Missouri Division of Workforce Development
LINCOLN COUNTY
111 Steinhagen Rd.
Warrenton, MO 63383
(636) 456-9467
FAX: (636) 456-2329
ST. CHARLES COUNTY
212 Turner Blvd.
St. Peters, MO 63376
(636) 255-6060
FAX: (636) 255-6061
Services/Programs:
www.jobs.mo.gov
 Career Center
o Missouri Career Center staff can help focus your job or career goals, identify
skills and abilities and identify available jobs.
o The National Career Readiness Certificate (NCRC) verifies your skills to
employers anywhere in the United States and is available to earn at your local
Career Center.
o Missouri Career Center staff will assist you with assessment tools to measure
and understand your skills, knowledge, abilities, strengths and interests to help
you find the job that is right for you.
o Missouri Career Centers offer specialized workshops to help you brush-up your
job seeking skills or assist if you've been laid-off.
o Career Centers offer software and experienced staff to help you develop a
professional resume that stands out.
o Career Center staff can determine your eligibility for a variety of training
programs to assist in gaining new skills needed to obtain employment.
 Education and Training
o Workshops - Missouri Career Centers offer workshops to help maximize your
job search efforts. We also include workshops to assist laid off workers at the
time of the layoff.
 Career Exploration - This workshop gives you the tools to assess your
knowledge, skills, personal interests and priorities on the journey to
finding the job that is best for you (or not a good fit) and identify
resources available to find a rewarding career.
 Career Networking - Learn the benefits of effective and strategic
‘networking’ and how these interpersonal resources and contacts could
25
Missouri Division of Workforce Development continued,




lead to a new job. This workshop applies what you learn, so you will
develop a plan to present yourself to networking groups, a networking
source list, and develop a list of the types of networking groups.
Resume Preparation - Find out what employers are looking for when they
read a resume and cover letter. Identify and optimize all the basic
components of a resume - skills and abilities, work history, and education
- so that you stand out above the others. Learn how to use the same
strategies in completing excellent online applications.
Interview Process - With this workshop you get practical advice on how
to best showcase your skills and experience through research, practice,
and preparation. Get helpful tips on how to dress and groom for an
interview. Learn the different types of interviews and develop a strategy
for each one.
Basic Computer Skills - Using a computer competently is essential for
today’s job seeker. Learn the basic computer skills necessary to search
and apply for jobs. This workshop includes everything from using the
keyboard to accessing the Internet to creating and saving files. In
addition, learn to use jobs.mo.gov to search for your next job.
Workshops for Laid Off Workers
 Take Control Of Your Finances - Managing your bills until a new
job opportunity appears is less stressful when you have a plan.
Training topics include: how to track your spending and how to
develop a budget, how to cut expenses, HOPE NOW mortgage
services, how to prioritize debts and maintain good relation with
creditors, understanding COBRA Continuation Health insurance
coverage, how to avoid debt and credit scams, and how to identify
resources in your community that can help you save money.
 FastTrac New Venture - FastTrac New Venture workshops are
available to dislocated workers with an interest in starting their
own business. FastTrac New Venture workshops help you research
your business idea and decide whether starting a business is right
for you.
 Training Provider Search Tool (previously the Missouri Education and Career Hotlink)
o Allows you to research Missouri’s educational institutions and programs.
Maybe you've been approved for training assistance through the Workforce
Investment Act (WIA) and told you need to use an "Eligible Training Provider" where do you find that? Our new Training Provider Search Tool will allow you
to limit your search results to eligible providers.
 WorkReadyMissouri - If you are receiving Unemployment Insurance benefits, you may
be able to use the WorkReadyMissouri Program. WorkReadyMissouri provides an
opportunity to receive occupational worksite training on a part-time basis for up to six
26
Missouri Division of Workforce Development continued,
weeks. Program trainees continue to receive UI benefits, plus up to a $500 training
allowance.
 On The Job Training - OJT is available for eligible job seekers through the Workforce
Investment Act and the Trade Readjustment Assistance Act. Contact your
local Missouri Career Center for staff assistance in determining your eligibility for
these programs.
27
Missouri Protection and Advocacy Services
LINCOLN COUNTY
ST. CHARLES COUNTY
925 South Country Club Drive
Jefferson City, MO 65109
(573) 893-3333 or
1-800-392-8667
FAX: (573) 893-4231
www.moadvocacy.org
Services/Programs:
 Federally mandated system in the state of Missouri which provides protection of the
rights of persons with disabilities through legally based advocacy.
 Investigation and review of a complaint of improper of inadequate services provided to
a SSDI/SSI beneficiary with a disability by a service provider, employer or other entity
involved in the SSDI/SSI beneficiary’s return to work efforts.
 Information & Referral – Information to SSDI/SSI beneficiaries about work incentives
and employment, including information on the types of services and assistance that may
be available to help them in securing or regaining gainful employment.
 Consultation & legal Respresentation, based on annual program priorities.
28
Missouri Veterans Commission
LINCOLN COUNTY
No office information for Lincoln County. Please contact Dan McFarland at the
address below.
Dan.McFarland@mvc.dps.mo.gov
(636) 949-7900 or 800-822-4012 ext. 7210 St. Charles County Office
Mail all correspondence to: Dan McFarland, Veterans Service Officer
St. Charles County Administration Building
201 N. 2nd St., Suite 323
St. Charles, MO 63301
ST. CHARLES COUNTY
Monday through Thursday, 8:30 a.m. to 4:30 p.m.
3rd, 4th & 5th Friday, 9:00 a.m. to 4:00 p.m.
St. Charles Co. Adm. Building
201 N. 2nd St., Suite 323
St. Charles, MO 63301
(636) 949-7330 or (636) 949-7900 ext. 7210
1-800-822-4012 ext. 7210
2nd Friday, 9:00 a.m. to 4:00 p.m.
O’Fallon City Hall
100 N. Main St., 3rd Floor
O’Fallon, MO 63383
(636) 379-5577
Dan.McFarland@mvc.dps.mo.gov
Mail all correspondence to: Dan McFarland, Veterans Service Officer
St. Charles County Administration Building
201 N. 2nd St., Suite 323
St. Charles, MO 63301
Monday, 2nd, 4th, & 5th Tuesday, Thursday & Friday, 8:30 a.m. to 4:30 p.m.
St. Charles Co. Admin. Bldg.
201 N. Second, Suite 323
St. Charles, MO 63301
(636) 949-7900 ext. 7213
1-800-822-4012 ext. 7213
Mary.Kientzy@mvc.dps.mo.gov
29
Missouri Veterans Commission continued,
Mail all correspondence to: Mary Kientzy, Veterans Service Officer
St. Charles County Administration Building
201 N. 2nd St., Suite 323
St. Charles, MO 63301
www.mvc.dps.mo.gov
1-866-838-4636
Through the Service to Veterans Program, the Veterans Service Officers and Assistants
provide counseling and assistance to thousands of veterans and their dependents throughout
the state. Not only do these trained professionals counsel veterans and what VA and State
Veterans Benefits are available, but they also complete and submit claims application with all
necessary documentation. They are available for any follow-up work necessary with the
Dept. of Veterans Affairs to obtain the maximum amount of benefits due any eligible veterans
and/or dependent. Veterans Service Officers and Assistants are thoroughly trained and
knowledgeable in all areas of veterans’ benefits, including compensation, pension, education,
burial and widow’s benefits. They will also assist claimants with health care eligibility, VA
Home Loan Guaranty and other veterans’ benefits, including those offered by the state.
Occasionally an office may be closed due to illness/weather etc. Please call the office the
morning of your visit to insure the office is open.
30
Northeast MO Area Agency on Aging - NEMOAAA
LINCOLN COUNTY
815 N. Osteopathy
Kirksville, MO 63501
(660) 665-4682
1-800-664-6338
www.nemoaaa.com
NEMO’s mission is to help older adults maintain maximum independence and dignity in a
home environment.
Services/Programs: Nominal donatons for persons age 60 and older
 Congregate Meals:
o Lincoln County
Troy Senior Center – 636/528-7000
1380 Boone St.
Troy, MO 63379
Winfield Senior Center – 636/688-8448
225 Elm St.
Winfield, MO 63389
Elsberry Nutrition Center – 573/898-2296
206 N. 3rd St.
Elsberry, MO 63343
Silex Senior Center – 573/384-5561
115 Main
Silex, MO 63377
 Home delivered meals – The same meal served for congregate meals are delivered to
senior citizens who are homebound due to illness, isolation or incapitation. Evening
and weekend meals, as well as special diets are also available if needed.
 In-Home Services – NEMO contracts with 5 service proficers to offer personal care,
respite and home/chore assistance.
 Legal – Services are contracted by NEMO from Mark Twain Legal Services, Inc.
 Employment – NEMO subsidizes employment/training programs for individuals 55
years of age or over who meet income guidelines.
 Information and Assistance – Assists the elderly and their caregivers in finding help in
their area.
31
OATS, Inc. Transportation
LINCOLN COUNTY
Northeast Region
Sheree Webb, Regional Director
3006 Jims Rd.
Shelbina, MO 63552
(573) 395-3041
swebb@oatstransit.org
www.oatstransit.org
ST. CHARLES COUNTY
East Region
Pam Knox, Regional Director
186 NW Industrial Court
Bridgeton, MO 63044
(314) 894-1701
pamk@oatstransit.org
www.oatstransit.org
The mission of OATS is to provide reliable transportation for transportation disadvantaged
Missourians so they can live independently in their own communities.
Services/Programs:
 Door to door transportation
 Donations
 Call to schedule a ride
32
Salvation Army
LINCOLN COUNTY
ST. CHARLES COUNTY
O’Fallon MO Corps.
1 William Booth Drive
O’Fallon, MO 63366
Captains Jesus & Kelli Trejo
(636) 240-4969
St. Charles MO Corps.
2140 N. Fourth
St. Charles, MO 63301
Captains Ronald & Laura Key
(636) 946-7966
Thrift Store/Donation Center
2700 Droste Rd.
St. Charles, MO 63301
(636) 947-8489
http://www.stlouis.satruck.org
Family Haven
10740 W. Page Ave.
St. Louis, MO 63132
Kimberly Beck
(314) 423-7770
www.usc.salvationarmy.org
Services/Programs:
 Emergency Assistance, Emergency Shelter
 Worship Center, Sunday School
 Thrift Stores, Donation Centers
33
Smart911
LINCOLN COUNTY
ST. CHARLES COUNTY
www.smart911.com
Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for
their household that includes any information they want 9-1-1 to have in the event of an
emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with
their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing
additional information that can be used to facilitate the proper response to the proper location.
At a time when seconds count, being able to provide 9-1-1 with all details that could impact
response the second an emergency call is placed could be the difference between life and
death.
 What is a safety profile?
o The Safety Profile you create when you sign up for Smart911 is completely
private and only shared with 9-1-1 when you call from a registered phone.
 How Does Smart911 help?
o Physical Disabilities - For those who have a physical disability or mobility
restrictions, it is vital for responders to know about the person, their disability
and what type of assistance or special equipment they may need to evacuate
their home or receive transport.
o Developmental Disabilities - For families affected by autism or who may have
difficulty communicating verbally with 9-1-1 their individual conditions as well
as rescue notes indicating how responders will need to approach the individual
can be include in their Safety Profile.
o Medical Conditions - For citizens who are affected by epilepsy, diabetes,
Alzheimer's, allergies or other medical conditions Smart911 can inform
responders of your condition as well as medications and emergency contacts.
o Seniors and Elderly Care - For active seniors living alone a Safety Profile can
provide peace of mind that in the event of an emergency 9-1-1 would have
details on their home and their medical needs. For caretakers, they can be
assured that if the person they care for needs to dial 9-1-1 when they are alone,
their details are available and the caretaker can be listed as an emergency
contact.
o General Emergencies - For all citizens, there is always the risk of unplanned
accidents or events. Whether in a vehicle or in your home, even the most basic
details such as the address association with a mobile phone can be available to
9-1-1 and response teams to send help fast.
34
Smart911 Continued,
o Pet and Service Animals - For citizens with pets or other animals your Safety
Profile can alert police to their presence when entering your home and Fire
crews can be aware of exactly how many people and pets need to be evacuated
from your home. For owners of a service animal, you can alert responders that
your animal needs to be transported with you.
35
Social Security Administration
LINCOLN COUNTY
155 Forrest Dr.
Hannibal, MO 63401
1-866-331-7094
ST. CHARLES COUNTY
4800 Executive Center Parkway
St. Peters, MO 63376
1-800-772-1213
Benefits:
www.ssa.gov
 Retirement – A monthly check for those aged 62 and older that have worked and paid
into social security
 Social Security Disability Insurance – Pays benefits to you and certain members of your
family if you are “insured” meaning that you worked long enough and paid social
security taxes.
 Survivor’s Benefits – When an individual dies, certain members of their family may be
eligible for benefits on their Social Security record if they earned enough credits while
working. Family members who can collect benefits include a widow/widower who is
age 60 or older; a widow/widower who is age 50 or older and disabled; a
widow/widower at any age if he/she is caring for a child under age 16 or a disabled
child who is receiving Social Security Benefits; children if they are unmarried and
under age 18, under age 19 but in an elementary or secondary school as a full-time
student; or age 18 or older and severely disabled (disability must hve started before age
22); and your parents; if they were dependent on you for at least half of their support. If
the deceased has enough credits, a special one-time payment of $255 will also be made
after death. This benefit is paid only to the widow/widower or minor children.
 Divorced Widow/Widower’s Benefits – If you are divorced (even if you have
remarried), your ex-spouse will be eligible for benefits on your record when you die. In
order to qualify, your ex-spouse must: be at least 60 years old (or age 50 if disabled)
and have been married to you for at least 10 years; be any age if caring for a child who
is eligible for benefits on your record; not be eligible for an equal or higher benefit on
his or her own record; and not be currently married; unless the remarriage occurred
after age 60 or age 50 for disabled widow/widowers.
36
Social Security Administration Continued,
 Supplemental Security Income (SSI) – Federal income supplement program funded by
general tax revenues. It is designed to help aged, blind and disabled people who have
little or no income, and provides cash to meet basic needs for food, clothing and shelter.
 Retirement Benefits for Widow/Widowers – If you’re receiving widow/widowers
(including divorced widow/widowers) benefits, you can switch to your own retirement
benefits as early as age 62. REMEMBER: Age 62 is the earliest you can collect
Social Security retirement benefits and the age at which you can receive full retirement
benefits is rising.
 Medicare – There are four parts to Medicare: Medicare Part A, Hospital Insurance,
Medicare Part B, Medical Insurance; Medicare Part C (Medicare Advantage), which
was formerly known as “Medicare+Choice” and Medicare Part D, prescription drug
coverage. Generally, people who are over age 65 and getting Social Security
automatically qualify for Medicare Parts A and B. So do people who have been getting
disability benefits for two years, people who have amyotrophic lateral sclerosis (Lou
Gehrig’s disease) and receive disability benefits, and people who have permanent
kidney failure and receive maintenance dialysis or a kidney transplant.
o Part A is paid for by a portion of Social Security tax. It helps pay for inpatient
hospital care, skilled nursing care, hospice care and other services.
o Part B is paid for by the monthly premiums of people enrolled and by general
funds from the U.S. Treasury. It helps pay for doctors’ fees, oupatient hospital
visits and other medical services and supplies that are not covered by Part A.
o Park C (Medicare Advantage) plans allow you to choose to receive all of your
health care services through a provider organization. These plans may help
lower your costs of receiving medical services, or you may get extra benefits for
an additional monthly fee. You must have both Parts A and B to enroll in Part
C.
o Part D (prescription drug coverage) is voluntary and the costs are paid for by the
monthly premiums of enrollees and Medicare. Unlike Park B in which you are
automatically enrolled and must opt out if you do not want it, with Part D, you
have to opt in by filling out a form and enrolling in an approved plan.
37
Subsidized Housing/Rental Assistance
LINCOLN COUNTY
Lincoln County Housing Authority
16 N. Court St.
Bowling Green, MO 63334
(573) 324-2231
FAX: (573) 324-3960
Section 8
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
ST. CHARLES COUNTY
St. Charles County Housing Authority
100 N. 3rd St., Ste. 124
St. Charles, MO 63301
(636) 272-3477
FAX: (636) 272-3482
Section 8
HUD Missouri
St. Louis Field Office
1222 Spruce St.
St. Louis, MO 63103
(314) 418-5400
FAX: (314) 539-6384
St. Charles Public Housing Authority
1041 Olive St.
St. Charles, MO 63301
(636) 946-6577
FAX: (636) 946-1350
Low Rent and Section 8
38
USDA Rural Development
LINCOLN COUNTY
112 Frenchman Bluff Rd.
Troy, MO 63379
(636) 528-4113
FAX: (636) 528-9582
ST. CHARLES COUNTY
160 St. Peters Centre Blvd
St. Peters, MO 63376
(636) 922-2833
FAX: (636) 922-2840
112 Frenchman Bluff Rd
Troy, MO 63379
(636) 528-4113
FAX: (636) 528-9582
Services/Programs:
www.rurdev.usda.gov/mo
 Direct Home Ownership Loans – Loans made by USDA to low and very low income
applicants to buy, build or repair homes (payments are subsidized).
 Guaranteed Home Ownership Loans – Loans made by conventional lenders and
guaranteed by USDA to low and moderate income applicants to buy or build homes
(30 year fixed interest rate).
 Rural Rental Housing – Loans made by USDA to individuals or organizations to
construct apartments for very low to moderate income tenants (operated on a not-forprofit or a limited profit basis with subsidized rents – can include congregate or
cooperative housing.
 Home Repair Loans/Grants – One Percent interest loans made by USDA up to $20,000
to very low income applicants to repair the home they now own, and grants made by
USDA Rural Development up to $7,500 to very low income applicants to repair their
home they now own to remove safety and health hazards. Grant recipients must be 62
years of age or older and show they cannot afford a 1% repair loan.
 Guaranteed Rural Rental Housing – Loans made by conventional lenders and
guaranteed by USDA to individuals or organizations for construction of apartments for
very low to moderate income tenants (operated on a non-for-profit or a limited profit
basis with subsidized rents – can include congregate or cooperative housing).
 Farm Labor Housing Loans/Grants – Loans/grants made by USDA to public bodies,
not-for-profit entities or individuals to finance rental units for domestic farm labor.
39
USDA Rural Development Continued,
 Rural Housing Site Loans – Loans made by USDA to public bodies or not-for-profit
entities to buy and develop lots to sell to very low to moderate income housing
applicants at the cost of development.
 Self Help Technical Assistance Loans/Grants – Self-Help Housing Loans are made by
USDA to a group of housing applicants who agree to work together to build their own
homes. Technical Assistance Grants are made by USDA to not-for-profit entities to
provide the technical assistance to Self-Help Housing Loan applicants to build their
own homes.
 Housing Preservation Grant Program – Grants made by USDA to non-for-profit
entities to operate a program which finances repair and rehabilitation activities to
individuals/rental housing owners for very low and low income tenants.
 Electric Program – Makes loans and loan guarantees to finance the construction of
electric distribution, transmission and generation facilities, including system
improvements and replacement required to furnish and improve electric service in
rural areas, and for demand side management, energy conservation programs and ongrid and off-grid renewable energy systems.
40
Wolfner Talking Book and Braille Library
LINCOLN COUNTY
ST. CHARLES COUNTY
600 West Main St.
Jefferson City, MO 65101
1-800-392-2614
(573) 751-8720
FAX: (573) 751-3612
TDD: 1-800-347-1379
http://www.sos.mo.gov/wolfner/
Services/Programs:
 The Wolfner Library is a free library service to anyone in the State of Missouri who is
unable to use standard print materials due to a visual or physical disability. Materials
are mailed to and from library patrons at their homes, postage paid. There is no charge,
whatsoever, to the patron. Currently, over 11,000 Missourians actively use Wolfner
Library.
 The library's collection includes fiction and nonfiction audio and braille books for all
ages. Over seventy (70) magazine subscriptions are available, and the library loans
playback machines to those using audio books.
 School Services - This is for teachers, counselors, special services directors, school
librarians and media specialists, principals and others who work with students in
Missouri schools. Almost every school has students who are eligible for this free
library service. Wolfner Library serves people who are blind and visually impaired, as
well as those who cannot use standard print materials due to a physical disability or a
reading disability. To find out more about who can use this service, read through the
Eligibility and Certification section of our application.
 Institution Services - Here at Wolfner Library, we understand that providing activities
for residents of nursing homes and visitors to senior centers is a fulfilling, yet timeconsuming job. The same is true for activity directors and administrators of other
institutions serving individuals with disabilities ranging from blindness to severe
physical disabilities. This is why we offer institutions a number of ways to utilize
Wolfner Library services and are consistently working to create and provide interesting,
energizing activities. To be eligible for Wolfner Library services, which include
lending braille books and books on tape, an institution must serve individuals who are
eligible for services. Institutions may provide Wolfner Library services in one of three
ways: as a referral agent, providing demonstration services, or checking out books and
equipment on behalf of individuals. To act as a referral agent, we ask organizations to
41
Wolfner Talking Book and Braille Library continued,
stock Wolfner Library brochures and individual applications for their visitors. Merely
fill out the order form for materials or call
Wolfner Library. As a referral agent, you may also use materials to present a Wolfner
Library display.
 Volunteer Services - The Wolfner Library volunteer program offers opportunities for
people willing to plant trees for others to enjoy. We record books for Missourians who
cannot read those books in print. After a book is recorded and goes through a rigorous
quality assurance process, it is put into our circulation system for our patrons to check
out. The volunteers who work on the book may never know how many people listen to
it, or how much they enjoy it. They simply have to trust that what they are doing is
making life more enjoyable for others. If you are a person who understands how much
books enrich our lives, you may want to be involved in our recording program. Our
recording booth is in the library in Jefferson City, so the recording has to be done here.
An audition is required for those people who want to read books. However, there are
three people involved in the recording process: a narrator, a monitor, and a reviewer.
All three are essential in the production of a book. Those who do not want to read can
still be involved by working as a monitor or reviewer. If you interested in these
volunteer activities, please contact Deborah Stroup at 1-800-392-2614 or 573-5222766, or by email at deborah.stroup@sos.mo.gov.
 Books and magazines are mailed free to and from library patrons, wherever they reside.
There is no charge, whatsoever, to the patron. Currently, over 17,000 Missourian
actively use the Wolfner Library service.
 Wolfner Library is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The library is
located in the James C. Kirkpatrick State Information Center at 600 West Main Street in
Jefferson City, Missouri.
42
GLOSSARY
Adult Abuse – Elder abuse may include physical abuse, financial exploitation (someone
taking advantage of a senior citizen’s financial situation), emotional abuse, sexual abuse, selfneglect and neglect.
Adult Day Care - A service designed to enable senior citizens who need some form of
assistance to remain in their own home or the home of a family member, by providing a
protective environment either in the home or in a licensed center. Services provided may
include health monitoring, a nutritious meal, including special diets, exercise, individual and
group activities, transportation and social interaction.
Advance Directives – Commonly known as a Living Will and Medical Power of Attorney.
The point of this document is to make sure your wishes are followed in a case when you are
unable to communicate them yourself. In this document you could name someone to make
healthcare decisions for you if you become incapacitated.
Assisted Living Facility – Facility provides 24-hr care, services and protective oversight to
residents who are provided with shelter and board, and who may need assistance with
activities of daily living which include eating, dressing, bathing, toileting, transferring and
walking. Facility also provides oversight for storage, distribution, or administration of
medications; and health care supervision under the direction of a licensed physician, and
consistent with a social model of care. A social model of care includes long-term care
services based on the abilities, desires, and functional needs of individuals delivered in a
setting that is more home-like than institutional and which promotes the dignity, privacy,
independence, and autonomy of the individual. A licensed Nursing Home Administrator is
required. This type of facility may accept or retain residents who require minimal assistance
in their safe evacuation from the facility.
Assistive Technology – equipment, electronics, computers, gadgets and household items that
can make life and work easier for people with disabilities. They can range from devices of
low cost up to expensive computer systems.
Co-Pay (Medicare) – A percentage of health expenses for which you are responsible after
paying the deductible amount.
Congregate Meal Site – A place where seniors can eat together.
Conservatorship – The court authorization (voluntary or involuntary) allowing one person to
make financial decisions for another, who is not capable. Conservator, (manager), handles
the person’s finances. Court proceedings may be voluntary or involuntary – bookkeeping
checked by the court. This ceases at the moment of death.
Division of Assets – A Missouri Department of Social Services, Family Support Division
program that divides a married couple’s assets evenly when one of the person enters a nursing
home. The reason for this is to allow the person remaining at home to have money to live on
and the nursing home resident to spend down his/her share of the money to become eligible
for MO HealthNet to take care of nursing home costs.
Durable Power of Attorney for Health Care – A document through which another person
is named by you to make health care decisions for you if you are unable to make them. Often
done in conjunction with an Advance Directive.
Guardianship – A court authorization (voluntary or involuntary) of a person or agency
(Public Administrator) to make personal care decisions for someone who is not capable to
making those decisions for themselves. The Guardian and Conservator may be the same
person.
Homemaker Care/Non-Medical Care – help with household chores such as: meal
preparation, cleaning, laundry, ironing and grocery shopping
Hospice – Special care for terminally ill patients and their families. It can be offered in the
home or in a residential care facility, an assisted living facility or in a nursing home. The
patient’s doctor must feel the patient has 6 months or less to live and the patient must be
receiving only comfort measures and not treatments to cure their disease.
Intermediate Care Facility - Facility provides 24-hour accommodation, board, personal
care, and basic health and nursing care services under the daily supervision of a licensed
nurse and direction of a licensed physician to three or more residents dependent for care and
supervision. Licensed Nursing Home Administrator is required.
Living Will – See Advance Directives
Occupational Therapy – Health rehabilitation that helps individuals regain and build skills
for normal activities of daily living.
Ombudsman – A personal that investigates and mediates nursing home residents’ problems
and/or complaints regarding the nursing home they reside in.
Personal Care Services – Assistance with activities of daily living such as, grooming,
bathing, dressing, toileting and eating.
 Advanced Personal Care Services – personal care for persons who require medically
related assistance. The medically related assistance can include things like: ostomy
care, catheter care, bowel program, application of ointments or lotions to unbroken
skin, aseptic dressings, passive range of motion, assisting those who can’t bear any
weight on their legs.
 Basic Personal Care Services – personal care for those who do not have special
medical needs such as those mentioned above.
Residential Care Facility I - Facility which provides 24-hour care to three or more residents
who need or are provided with shelter, board, and protective oversight, which may include
storage, distribution or administration of medications and care during short-term illness or
recuperation. Residents who live in a RCF are required to make a path to safety unassisted. A
licensed Nursing Home Administrator is not required.
Residential Care Facility II - Facility which provides 24-hour accommodation, board, and
care to three or more residents who need or are provided with supervision of diets, assistance
in personal care, storage, distribution or administration of medications, supervision of health
care under the direction of a licensed physician, and protective oversight, including care
during short-term illness or recuperation. Residents who live in a RCF* are required to make
a path to safety unassisted. A licensed Nursing Home Administrator is required.
Respite Care – help that provides temporary relief for a caregiver of a dependent adult.
Respite care can be provided in the home or outside the home such as an adult day care
center.
 Advanced Respite Care – respite care for those with special medically related needs.
 Basic Respite Care – respite care for those without special medically related needs.
For those who need only supervision and/or someone to simply be present with them.
 Nurse Respite Care – respite care for those with special needs that only a nurse or
trained family member could meet.
Skilled Nursing Facility - Facility provides 24-hour accommodation, board and skilled
nursing care and treatment services to at least three residents. Skilled nursing care and
treatment services are commonly performed by or under the supervision of a registered
professional nurse for individuals requiring twenty-four hour care by licensed nursing
personnel including acts of observation, care and counsel of the aged, ill, injured or infirm,
the administration of medications and treatments as prescribed by a licensed physician or
dentist, and other nursing functions requiring substantial specialized judgment and skill.
Licensed Nursing Home Administrator is required.
Spend Down – The amount of money determined by Division of Social Services, Family
Support Division that has to be spent before a person would be eligible for Medicaid
assistance. Must reapply quarterly
SSI (Supplemental Security Income) – A Social Security Administration program that
provides extra monthly income to the blind, disabled and elderly persons with very low
income. Individuals must meet income requirements.