2015 IAM
CORE MEMBERSHIP
MEETING
JACKIE AGNER
Core Members’ Representative
Golden Services LLC
IAM CORE Members Meeting
Agenda
Introduction of Regional Representatives
Global Outlook Panel
 Asia Report – Rob Faraone
 IAM Commercial Affairs Committee Report – Boris Populoh
 European Report – Gabriela Dimitrova
 International Moving Summit and 2016 Young Movers Conference – Aivars Usans
IAM Here 2 Help
By-Law Change
IAM CORE Members Meeting
Agenda
IAM Programs for Members
 Membership Protections
 IAM Logistics Network (ILN)
 IAM Young Professionals (IAM-YP)
 IAM Country Guides
 IAM Mentor Match
Update on IAM Marketing and Communications
Government Affairs and Special Session Teaser
Closing
IAM CORE Members Meeting
Introduction of Core Members’ Management Board
Core Members’ Representative
Central, South America and the Caribbean
Jackie Agner
California Multimodal, LLC
Manuela Carolina
Caribbean Moving Services NV
Core Members’ Representative At Large
Alvaro Stein
Decapack
Boris Populoh
Willis Relocation Risk Group
Africa
Patrick Le Merrer
Deminter International Movers
Laura Wegener
Stuttaford Van Lines
Eastern and Southeastern Asia
Aakanksha Bhargava
PM Relocations PVT Ltd
Patrick White
Santa Fe Relocation Services
IAM CORE Members Meeting
Introduction of Core Members’ Management Board
Europe
Barbara Savelli
Italian Moving Network
North America
Arthur Drewry
Taylor International
Aivars Usans
FF International Movers
Heather Engel
True North Relocation, LLC
Middle East and Near Asia
Ajay Bhalla
Leader Freight Forwarders
Oceania
George Cooper
Eran Drenger
Ocean Global Relocation Solutions
Rebecca L.M. Parker
M. Dyer & Sons, Inc.
Servebest Pty Ltd T/A Metromovers Removals
BORIS POPULOH
Core Members’ Representative At-Large
Willis Relocation Risk Group
ROB FARAONE
Regional Relocations Liaison – Asia
International Association of Movers
IAM Asia
Tasks and Responsibilities
1. Promote Upgrading Membership from Core to Governing
2. Promotion of IAM programs – ILN expansion
3. Help find new Core members and monitor new applications
4. Contribute to the Social Café, Portal and encourage members to do so too
5. Collect and disseminate information in region- Random Surveys have helped give us insight
6. Help Plan Potential Regional Meetings in Asia
7. Interact with other Asia-based industry groups
IAM Asia
Some Insights and Feedback
• Website use is being delegated to subordinates - Many do not know they can update their profile or control what IAM
communication they personally get, country information updates, view prospective members or report errant
behaviors
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Social Café support is weak - It’s for business! Raises awareness, broadcasts information
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Many do not know how RPP works
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Is Membership Balance right? Criteria, Member count, vetting, value proposition of Governing membership, getting
all multi-country members to sign up sister companies
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Annual Convention meets Member Needs - Speed meetings, Parallel meetings, Regional meetings
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Members unaware of promotional resources - Blogs, Portal , E-alerts
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Members doing freight and logistics but have not (yet) joined ILN
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IAM weak in some countries and regions - incentives to sign up sister companies, promoting IAM brand
IAM Asia
Stay Tuned for These New Initiatives
1. Potential 2016 Regional Meeting in Singapore
2. Potential Linkup with a collection agency for the RPP
3. Terms and Conditions
IAM Asia
What Has Been Happening in Asia?
• Mergers and Acquisitions at an all-time high- $640 B excluding Japan
• Economic Shifts- China’s shift from export economy, migration of mfg from China to Mekong countries
• ASEAN Economic Community (AEC): an Asian EU?
• The big economies are slowing down
• Foreign Direct Investment (FDI) by EU, US -China is less a factor than generally believed.
• More INTRA–regional investment-all members seek ASEAN integration
• Multinational Corporations Shifting to Lower Cost Labour Areas
• FDI in region gets growing share and this continues as consumer economies grow - What does this
mean?
• Expats like living in ASEAN countries
Macro factors affecting the Asian region …………..
IAM Asia
Trans Pacific Partnership (TPP) - A Sea Change for the Asian Region
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40% of world’s trade,
Biggest Trade Deal since NAFTA 20 years ago
TPP accounts for 36% of world GDP
Includes Singapore, Brunei, Vietnam, and Malaysia but not China (yet?)
• Thailand may also want to join
What does TPP do?
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Upgrades existing trade agreements
Creates new FTA’s
Dispute resolution,
Reduces barriers
Hastens the movement of Goods
IP protection
IAM Asia
Economic Factors
AIIB
• Asian Infrastructure
Investment Bank
• Mirrors World Bank,
Asian Development
Bank
• Foster Infrastructure
• 50 countries
$20 Oil
• Diminished Global
Energy Demand
• Oversupply hits
Mideast and some
ASEAN Countries’
Development
S. China
Sea
• Assertive China
• Pushback by
Vietnam, Phillipines,
Malaysia, & Japan
• Strengthened
Mandate for ASEAN
and US Influence
IAM Asia
Important Influencers
•Transition from export driven to
consumer economy
•Stock market crash
•Factory cutbacks and drop in
demand for energy and
commodities
•The AIIB
•Assertive treatment of S China
sea
•A Growing foreign investor
•Consider the quick rise in IAM
members from China
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CHINA
INDIA
Un-managed economy
7.5% GDP in 2016 ( fastest )
Poor infrastructure
Growing middle class but
enormous poverty
• Protectionist still
• Fell out of top 10 FDI
destinations but 2014 was 26%
higher
• Consider the quick rise in IAM
members from India
• 3 Yrs of Abe-nomics not
working
• Access to Japan markets still
too tough
• Part of TPP
• First ever expansion of
military ( in response to
China)
• Cut in Corp tax rates
• Projected top 10 FDI
destination
• A 3rd lost decade ?
• No serious let up in freeing
Japan market
JAPAN
IAM Asia
ASEAN and Why it Matters: Where in the world are we talking about?
• 7th largest economy – Set to be # 4 in 30 years
• 600 M people is greater than EU or US
• Formed for security but evolving into an AEC “economic” market
ASEAN – THE MOVES OFTEN REFLECT FDI
Asia attracts the most foreign investment ………………. ASEAN magnets are Sing, Phl,Indo,Malaysia
ASEAN – THE MOVES OFTEN REFLECT FDI
Asia Attracts the Most Foreign Investment
Sales and Marketing in 2016
Establish or Strengthen Partnerships
• Mekong countries constitute 8% GDP’s
Find reliable, established working partners
• Emerging Myanmar is strategic between India and
China
Identify MNC and SME accounts with products or services
appropriate to the strong ASEAN markets. Find the relos
with best relationships
• Vietnam for manufacturing
Do your desk research :
• Philippines - Strong performer, 20% corporate tax
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• Singapore - Remains premier regional hub
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• Thailand - New IHQ scheme
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• India - Fastest growing emerging market
• Japan - Rising FDI destination & world’s
economy
3rd
largest
• Indonesia, Malaysia if commodities rebound
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At origin -chambers and commercial sections of the major
investor countries to learn which corps are entering or
expanding.
Who are the intra-regional investors
At destination-embassies or government organizations can
tell you who’s active in 2016
Join organizations like ILN to broaden your service
offering
BORIS POPULOH
Core Members’ Representative At-Large
Willis Relocation Risk Group
Core Member Meeting
IMO Container Weight Verification Requirement
• International Maritime Organization (IMO) Adopted Amendments Nov. 2014
• Part of International Convention for the Safety of Life at Sea (SOLAS)
• Shipper Required to Verify & Communicate Container Gross Weight
• Verified Container Gross Weight Condition for Loading/Export
• Rule Designed to Lessen Risk of Un-Weight or Mis-Declared Containers
• Need for Processes to Ensure Compliance with Requirement
• Requirement will have Varying Levels of Impact
• Enters into Force on July 1, 2016
Core Member Meeting
Customs and Border Protection (CBP) / Distribution of PII
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Personally Identifiable Information (PII) of Individual HHG Shippers Available Via Internet
HHG Shippers (Customers) Upset to Find PII Freely Available
IAM Working to Educate and Limit Access to PII
Focus on “Technical Fix” to Mask PII
CBP Agreed to Incorporate “Technical Fix” into ACE update
“Fix” Implementation Timeline Moved up to Q1 2016 from Dec. 2016
Core Member Meeting
Data Analysis Working Group
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Data Collection Essential in Today’s Economies
IAM/EXECOM Strategic Planning Session to Identify Opportunities
Establishment of Working Group / Analytics
Working Group to Study Feasibility / Answer Questions
• Challenges:
- Fragmented Industry / Limited Sources of Reliable Data
- No Process to Organize Industry Data
- Need to Develop Capabilities to Extract Actionable Information
- Diverse Stakeholders with Diverse Needs
- Develop of Analytical Models to Meet Needs
- Appropriate Use of Data / Right Answer to the Right Question
• Development of Tangible Benefits
GABRIELA DIMITROVA
Head of European Affairs
FEDEMAC
IAM
October 2015
San Diego
rd
53
Annual Meeting
Gabriela Dimitrova
26
Head of European Affairs at FEDEMAC
The voice of European Movers
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Outline
FEDEMAC
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History of FEDEMAC
Composition
FEDEMAC`s Activities
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Monitoring EU Institutions and EU legislations
Monitoring legislation at National level
International cooperation
Q&A
28
FEDEMAC
History of FEDEMAC
Created in 1959 by France, Germany, the Netherlands and Belgium
Composition:
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National Associations
Direct Affiliates
Commercial Partners
7 Board Members
National Representatives & General
Secretaries
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FEDEMAC’s Activities 2015
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Transport and Tourism Committee
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Employment and Social Affaires Committee
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Internal Market and Consumer Protection Committee
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Environment, Public Health and Food Safety
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Industry, Research and Energy
• DG Mobility and Transport
• DG Employment, Social Affairs, Skills & Labour Mobility
• DG Economic and Financial Affairs, Taxation & Customs
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FEDEMAC’s Activities
Monitoring EU legislations
• EU Imports
• Cross border information on road infringements
• Road infrastructure
• Taxes & Investment in infrastructure
• Illegal Immigrants
• Intelligent Transport Systems ITS
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FEDEMAC’s Activities
Monitoring National legislations
• German Minimum wage
• Norway
– Introduction of minimum wage for freight transport by road
• Belgium and France – Resting time in the cabin of the truck
• Belgium toll system
• UK – change in Customs Clearence
32
FEDEMAC’s Activities
International Cooperation
• Data protection
• Customs Clearance
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Questions & Answers
34
AIVARS USANS
Immediate Past President
FEDEMAC
FF International Movers
International Moving
Summit
2016 Young Movers
Conference
TERRY HEAD
President
International Association of Movers
Proposed IAM By-Law
Amendments and/or Revisions
Proposed IAM By-Law Amendments and/or Revisions
Subject: Adding a new Overseas Core Member Representative
Amendment Proposer: IAM Executive Committee
Objective of Proposal: In recognition of the number of Core Member companies located outside the United
States of America, the Executive Committee wishes to add a third Core Member Representative to the IAM
Executive Committee. This new position will be elected by the Core and Supplier Members. The individual holding
the position must reside outside the United States and the Core Member Company to which he/she is affiliated
must be domiciled outside the United States and be in good standing with the Association.
Proposed for the consideration and approval of the Core, Supplier and Governing Membership.
Proposed IAM By-Law Amendments and/or Revisions
Article VIII, Executive Committee
Section 1
The Executive Committee shall consist of the Chairman, the Vice Chairman, the four Members-at-Large, and the
Core Members Representative, a Core Representative-at-Large, and an Overseas Core Members
Representative. Only an owner, part owner, officer, or designated employee of a firm which is a Governing
Member in good standing shall be elected by the Governing Members to the Executive Committee by the
Governing Membership. Only an owner, part owner, officer, or designated employee of a firm which is a Core
Member in good standing shall be elected to the Executive Committee as a Core Member by the Core and
Supplier Membership; and the Overseas Core Member Representative must reside outside the United
States and the Core Member Company to which he/she is affiliated must be domiciled outside the United
States and be in good standing with the Association.
Proposed IAM By-Law Amendments and/or Revisions
Article IX - Elections
Section 5
The three representatives of the Core and Supplier Membership shall be elected by and from the Core and
Supplier Membership in the same manner as provided in Section 4 of this Article for elections by and from the
Governing Membership, as provided for in Article II of the Addendum to these By-Laws covering Core and
Supplier Membership. Each Core and Supplier Member in good standing who is present shall be entitled to one
vote.
Proposed IAM By-Law Amendments and/or Revisions
Addendum – CORE and Supplier Membership
Article 1 – The CORE Membership Board
Section 1: The authority of the Core and Supplier Members shall be vested in the Core Members Representative,
and the Core Members Management Board (CMMB). The CMMB shall consist of the Core Members
Representative, the Core Members Representative-at-Large, the Overseas Core Member Representative, and
two Representatives each for Africa; Central, South America and the Caribbean (including Mexico); Europe
(including Russia); Eastern and Southern Asia; Middle East and Near Asia (including Western, Southern, and
Central Asia); North America (including Canada and the State of Alaska); and Oceania (encompassing Australia,
New Zealand, and the Islands of the Pacific, including Guam, American Samoa, and the State of Hawaii).
Only an owner, part owner, officer, or designated employee of a firm which is a Core Member in good standing
shall be eligible to serve as a Core Member on the CMMB. Each board member, except for the Core Members
Representative, the Core Members Representative-at-Large, and the Overseas Core Member Representative,
shall be appointed by the Core Members Representative, take office on the first day of the month of December
following such appointment, and shall serve for one year or until a successor is duly appointed. The President of
the Association shall be an ex-officio member of the CMMB, shall have notice of all meetings, and shall have the
right to participate in such meetings, but will have no vote.
Proposed IAM By-Law Amendments and/or Revisions
Article II – Elections
Elections CORE Members Representative, CORE Members Representative-At-Large and
OVERSEAS CORE MEMBER REPRESENTATIVE
Section 1:
The Core Members Representative, the Core Members Representative-at-Large and the Overseas Core
Member Representative shall be elected by the Core Membership at its Annual Meeting, shall take office on the
first day of the month of December following the date of election, and shall serve for a period of two years or until
a successor takes office. Each Core Member in good standing shall be entitled to one vote. The Core Member'
Representative, the Core Members Representative-at-Large and the Overseas Core Member Representative
shall be entitled to vote at the Association's Executive Committee Meetings on matters which directly affect the
Core Membership.
Proposed IAM By-Law Amendments and/or Revisions
Article II – Elections
Elections CORE Members Representative, CORE Members Representative-At-Large and
OVERSEAS CORE MEMBER REPRESENTATIVE
Section 2:
In order that the election may be facilitated, the President shall appoint a nominating committee of three Core
Members, not less than thirty (30) days preceding the election, who shall nominate from the Core Membership not
less than one individual for the position of Core Members Representative and not less than one individual for the
position of Core Members Representative-at-Large and not less than one person for the position of Overseas
Core Member Representative. Such nominations shall not preclude additional nominations from the floor by
Core Members in good standing.
If a contest develops at the election, such contest shall be decided by a poll of written ballots, conducted by the
Core Members Representative or his/her delegate.
Proposed IAM By-Law Amendments and/or Revisions
Article II – Elections
Elections CORE Members Representative, CORE Members Representative-At-Large and
OVERSEAS CORE MEMBER REPRESENTATIVE
Section 3:
A vacancy in the position of Core Members Representative or the Core Members Representative-at-Large or the
Overseas Core Member Representative which occurs by reason of death, resignation or otherwise may be filled
by a majority vote of the CMMB. Such vote may be taken by mail ballot and the person so selected shall serve
only for the remainder of the term of the person replaced.
BRIAN LIMPEROPULOS
Director, Programs
International Association of Movers
IAM CORE MEMBERS MEETING
IAM Member Programs
 Membership Protections
 IAM Logistics Network (ILN)
 IAM Young Professionals (IAM-YP)
 IAM Country Guides
 IAM Standards
 IAM Mentor Match
 Potential Development of IAM Education Program
IAM CORE MEMBERS MEETING
Membership Protections
Stricter Member Requirements
Receivable Protection Program (RPP)
IAM Code of Ethics
Trademark Protections
Association and Government Partnerships
You have a Role!
IAM CORE MEMBERS MEETING
Stricter Membership Requirements
Scenario: Blimperopulos Movers applies for membership but one of its principals
previously headed up a company that went out of business the year before leaving other
members stranded with unpaid invoices.
IAM has also received a number of customer complaints alleging that this company had
treated them poorly and had to make double payments in order to release their shipments.
How Does IAM Treat This Case?
IAM CORE MEMBERS MEETING
Receivable Protection Program (RPP)
Components of the RPP
1. Invoice Dispute Resolution Process
2. Alleged Debtor List
3. Unpaid Invoice Compensation
Inclusive Member Benefit effective January 1, 2015
IAM CORE MEMBERS MEETING
Receivable Protection Program (RPP)
Scenario:
Blimperopulos Movers owes your company $15,000 USD and the debt has been
outstanding for five months now.
• What IAM can do?
• What IAM cannot do?
IAM CORE MEMBERS MEETING
RPP Key Points
IAM Staff Intervention on Outstanding Invoices
Staff have resolved over $400,000 USD worth of invoice disputes since May 2011
through Invoice Dispute Resolution Process.
Monthly IAM Alleged Debtor List
List showing all of the IAM Members who allegedly are not paying their invoices
Unpaid Invoice Compensation
Now includes invoices that stem from U.S. Military and Government Shipments
IAM CORE MEMBERS MEETING
Additional IAM Member Protections
IAM Code of Ethics
1. Members’ Ethics Council
2. Code of Ethics Enforcement Procedures
Steps to Improve Member Oversight
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Tracking through more robust IAM Member Database
Trademark Protection
 Enhanced Tracking of Members and Non-Members
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Cease and Desist List – Report Offenders to IAM!
IAM CORE MEMBERS MEETING
How You Can Help!
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Read the Alleged Debtor List
Check the Prospective Member List
Ensure that your Staff Understands the RPP
Report a Company if they misusing the IAM Name or Logo
Contact IAM with any member questions at membership@iamovers.org
If one bad company slips through, it affects everybody
IAM CORE MEMBERS MEETING
IAM Logistics Network (ILN)
Established to Help Members Develop and Market Logistics-Type Services
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Regional Meetings in Antwerp and Belfast
ILN Online Directory
ILN Log Board
Partnership with other logistics-oriented organizations
85 Members
Learn More Tomorrow at ILN Business Session
4 pm in
IAM CORE MEMBERS MEETING
IAM Young Professionals (IAM-YP)
• 360 Total Members
• Exciting Annual Meeting Program
• 39 and Under - Join the YPs!
• Almost 200 YPs Registered for Annual Meeting
• Co-sponsorship of the Young Movers
Conference in Madrid, Spain
Is Your Company Missing Out On
Business?
IAM CORE MEMBERS MEETING
IAM Mentor Match
Mentor Match Launched June 2014
• Member – Member Connection Tool on IAM Social
Café
• Facilitate Transfer of Knowledge Between Members
• Not a “Young – Old” Thing
• Free tool for your employees to use for Professional
Development
• Join us at 10:30 am tomorrow in the Knowledge Lab
IAM CORE MEMBERS MEETING
IAM Country Guides
Customs Information for more than 185 Countries and
Territories
• Documents for Duty-Free Import
• Specific Policies for Importing and Exporting HHGs
• Excellent Resource for Coordinators and
Pre-Advice for Clients
Country Guides can be found under Resources and
Publications on the IAM Website
IAM CORE MEMBERS MEETING
Industry-led Inventory Standards
Industry Response to Potential Onerous Regulation by Customs Authorities
Exactly What is in the Standard?
• First part codifies all data elements of a household goods shipment
• Second part provides the following:
1. A common format by which information is collected and transmitted between
two users.
2. An electronic link between two different digital systems
IAM CORE MEMBERS MEETING
IAM Education Program?
Core Members Management Board to determine the following:
1. Do the Members want an Education Program?
2. If so, what type of training and / or education?
3. What is the best way to deliver the content to the members?
IAM will be contacting you for your opinion in the near future on these questions.
DEBBIE STADTLER
Manager, Marketing
International Association of Movers
The IAM Membership Directory
is now a downloadable PDF.
Benefits of PDF Member Directory
• Search by names and keywords
• Multiple copies
• Use on any device
• Wider audience
• Better for the environment
• Clickable web and email addresses
• Linked ad index to jump to ads
Download a Copy Today!
www.iamovers.org
IAM Advertising Consultants
Tom Lasch
Steve Wafalosky
LaRich & Associates
Connect with IAM
IAMovers
@IAMovers
International Association of Movers
CHARLES WHITE
Senior Vice President
International Association of Movers
IAM U.S. Government/Military Focused Program
Tuesday – October 20
8:30 – 10:30 a.m. – Claims Panel
Location: Harbor Ballroom GHI
DOD & Commercial Shipment Claims issues will be discussed
.
1:30 – 3:30 p.m. – Military & Government Affairs Panel
Location: Harbor Ballroom GHI
Representatives from key U.S. Government Agencies will
discuss the current issues facing the moving industry.
4:00 – 5:00 p.m. – Knowledge Lab – “Navigating the Maze of
Buying and Selling DOD-approved Companies”
Location: Harbor Ballroom GHI
IAM U.S. Government/Military Focused Program
Wednesday – October 21
1:30 – 4:00 p.m. – “Special Session”
Location: Harbor Ballroom GHI
Part 1: “Town Hall”
.
Everything you wanted to know but were afraid to ask!
Question & Answer session with personnel from three key
U.S. government agencies
Part 2: The “Family Feud”
Remake of the U.S. game show takes a lighthearted look at
the current issues facing the industry.
“Industry” Family vs. “Government” Family
JACKIE AGNER
Core Members’ Representative
Golden Services LLC