NIKITA S. AMIR
Phase1A, Blk02 Lot34, Fiesta Communities, Tabun,
Mabalacat, Pampanga
Cell: 09076513840
Email: nikitael22@gmail.com
Objective
To become a representative offering diversified experience, achieving customer satisfaction as
well as meeting or surpassing company expectations.
Summary of Qualifications
• Self motivated, detail-oriented and organized.
• Good listening skills, and the ability to think quickly, to make a recommendation or
propose a solution to a customer's problem.
• Able to work independently and efficiently to meet deadlines.
• Computer literate with the ability to learn customer service software applications
• Typing proficiency: 30-40 wpm
Educational Background
Tertiary :
Notre Dame University, Cotabato City
• Bachelor in Science and Nursing (BSN)
Notre Dame of Religious Virgin Mary School of Cotabato
 Information and Technology
Secondary:
Notre Dame of Cotabato for Girls
Sinsuat Avenue, Cotabato City
March 2005
Elementary:
Notre Dame of Cotabato for Girls
Sinsuat Avenue, Cotabato City
March 2000
Work Experience:
Technical Support Professional - Stream Global Services, Clark Pampanga


Provides technical assistance and training to customers by providing technical issue
resolution.
Responsible for maintaining client relationships through Technical Support for existing
and potential customers who have questions and concerns about a product or service.
November 2011 - Present
Customer Service / Technical Support Representative - Sutherland Global Services , Davao
Provides technical assistance and training to customers by providing technical issue resolution
via E-Mail, phone and other electronic medium. Process and input all customer orders and check
computer for product availability. Provide pricing on new products and capital equipment to
customers. Handle return goods authorization process according to procedures and assure proper
credit is given to customer. Maintain a good working relationship with customers by responding
to all inquiries and complaints concerning work-orders, invoices, shipments, in courteous and
efficient manner.
December 2009 – October 2011
Field Enumerator : DSWD, Cotabato City
• Responsibilities include : Collects data by doing interviews door-to-door. Helped the
bureau gather information on the number of people residing in a particular town, state and
country.
• Get in touch with individuals to be interviewed in their own home or office in person;
recognize and give an account of problems in obtaining data; submit completed tasks to a
supervisor and discuss developments daily; review data gathered from an interview to
check if they are complete and accurate; help people in filling out the questionnaires; and
find and record addresses and households.
January 2009 – December 2009
Apprenticeships/Recognition:
Performance Recognition Award
Sutherland Global Services, Davao City
May 2011
Performance Recognition Award
Sutherland Global Services, Davao City
October 2010
Required Skills :
Good verbal communications,
Good problem solving skills,
Team membership
Good interpersonal skills
Computer literacy (Windows environment)
Computer Skills :
Knowledge level with Microsoft Office programs, other software competences
Operating Systems knowledge
Anti-viruses, Security softwares, knowledge on Adobe
Personal Profile:
Name
: Nikita S. Amir
Civil Status
: Single
Date of Birth
: November 28, 1988
Place of Birth
: Cotabato City
Height
: 5'3"
Weight
: 47 kg
Father's Name
: Kamid R. Amir
Occupation
: Businessman
Mother's Name
: Rabaira Amir
Occupation
: Registered Nurse/ OFW
Address
: Usman Subd. Bagua, Cotabato City
Contact no.
: 09262176212
References :
Jonah Aloyon
Technical Support Representative
Sutherland Global Services, Davao City
Cell no : 09084909558
Shanice T. Andres
Tier II Technical Support Professional
Stream Global Services
Cell no : 09234390636